Used Compare site and found Zenith covered my requirements at a competitive rate. Easy to set up and access. Not yet effective, therefore, cannot comment on service, should I need to make a claim.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Yours was the lowest quote, but as with other quotes extras needed to be put on. On the final total I found yours was the better quote. I do minimal driving 800 miles per annum but obviously this is n... Mehr ansehen
Unternehmen hat geantwortet
Rang up to ask for car renewal price, the chap was based in South Africa and couldn't understand I wanted renewal price just repeated what I currently pay and it was 3rd party I asked speak.someone el... Mehr ansehen
Unternehmen hat geantwortet
I’ve had a great experience with this car insurance provider. The policy was easy to set up, the pricing was competitive
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Zenith Insurance specialises in providing pet, car and van insurance, and we provide all the essentials plus a choice of optional extras meaning you only pay for what you need
Kontaktinformationen
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, Vereinigtes Königreich
- social@zenithinsurance-bisl.co.uk
- zenith-insure.com
4.1
Gut
8913 Bewertungen
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My advice would be give Zenith a try.
My advice would be give Zenith a try.
They have satisfied me and I have a good feeling
about them.
Graham Robson
5. Mai 2026
Antwort von Zenith Insurance
Hey Graham,
Thank you for leaving us your great review!
Welcome to Zenith Insurance.
Vicky
Antwort von Zenith Insurance
Hi Nawaz,
Thank you for your review and feedback. It's great to hear you're happy with our prices.
Leanne
They do listen!
Update: after an
Email and phone with Vicky and colleagues, they admitted some failings and have sort my van insurance, this make a change for a company to make things right!
The quote was very good at the beginning, around £179 they then wanted proof of NCD for my van which I sent on 3 occasions, they then wanted proof of NCD on my private car, which my car insurance stated they can’t provide as the car is in cover. They then state as I couldn’t get the document they need my policy would go up to £994!!
I then had to pay to cancel the policy, these guys are an absolute embarrassment!!
DO NOT USE THEM!!
4. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Zenith Insurance
Hi Richard,
We’re sorry to hear about your experience and understand how frustrating this situation must have been, particularly given the significant change in your premium and the difficulties you faced providing the requested documents.
To clarify, proof of No Claims Discount (NCD) can only be used on one vehicle at a time, not across multiple policies. This is outlined in the requirements when we request NCD documentation, as it must be valid and not in use on another active policy.
If you send your policy details to us at social@zenithinsurance-bisl.co.uk we will be happy to get in touch and look at your options.
Vicky
Was so clear and transparent no hidden…
Was so clear and transparent no hidden charges and easy sign up
5. Mai 2026
Antwort von Zenith Insurance
Hi,
Thank you for your 5 star review and feedback. It’s great to hear that you found the process clear, transparent, and easy to complete.
Leanne
Ripped me off added an extra £300 onto…
Ripped me off added an extra £300 onto my policy for this year didn't even ring me to discuss it not happy one bit will not be going with them again!
29. April 2026
Antwort von Zenith Insurance
Hi James,
I am really sorry to hear that you are not happy with an increase in premium.
We aim to offer a competitive and transparent quote based on the details which you provide; however, if some of the details need to be amended based on our validation checks, then unfortunately this will impact the price offered.
We would never increase the premium without giving notice and instructions on what to do next.
We will be in touch to discuss options.
Vicky
Easy to access
Easy to access. Reasonably priced and efficient and timely documents sending.
4. Mai 2026
Antwort von Zenith Insurance
Hi Anvar,
It's great to hear your fantastic feedback. Thank you for you review.
Rachel
I called Zenith direct was offered…
I called Zenith direct was offered great cover and £200 cheaper then other online quotes, highly recommended
30. April 2026
Antwort von Zenith Insurance
Hey Roy,
Thank you for your great 5 star review.
Rachel
Quick and easy
2. Mai 2026
Antwort von Zenith Insurance
Hi Mr GH,
Thank you for your 5 star review.
Rachel
Antwort von Zenith Insurance
Hey Martyn,
Thank you for the A++++ rating! We’re really glad you found us easy to communicate with.
Rachel
Very happy.
1. Mai 2026
Antwort von Zenith Insurance
Hey G W,
That’s great to hear—thanks for sharing! We’re really pleased you’re happy with everything.
Rachel
Antwort von Zenith Insurance
Hi Przemyslaw,
Thank you for taking the time to leave us your five-star review!
Vicky
I am very unhappy with the customer…
I am very unhappy with the customer service department and am still waiting for a call back that was promised within 48 hours. It has been over a week. When I rang back today the advisor manager Tandi "could not hear me" and she terminated the call after me queueing for over half an hour. They have money due to be refunded to me and still have not issued it.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Zenith Insurance
Hi Sara,
Thank you for your review and feedback. We’re very sorry to hear about your experience and the frustration this has caused, particularly the delay in your callback and refund.
I can see that your concerns have since been reviewed and resolved by our complaints team, but we’d still like to apologise for the level of service you received, as this is not what we aim to provide.
Leanne
My previous insurance was too…
My previous insurance was too expensive, got a much better deal with Zenith insurance, plus I didn’t realise I had 8 years no claims bonus until zenith informed me by letter, after claiming for only 5 years through the previous insurance in the same year who HAD NOT informed me I had 8 years, well done Zenith
22. April 2026
Antwort von Zenith Insurance
Hi Tony,
Thank you for sharing your experience! We're delighted to hear that you found a better deal with Zenith and that our team was able to identify your full no claims bonus. It’s great to know this made a positive difference for you.
Leanne
Searching for a better insurance company!…
While upgrading my car (& insurance premiums) I decided on the policy Zenith Insurance we’re promoting. The service, communication & recalculation of the premium due to my error, have been exemplary.
All insurance policies should be handled in this manner & I highly recommend Zeniths approach to new customers.
14. April 2026
Antwort von Zenith Insurance
Hi Ashley,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you had a positive experience with Zenith Insurance while upgrading your car, and that our team was able to support you clearly and efficiently, especially when recalculating your premium.
Your comments about our service and communication are greatly appreciated, and it’s encouraging to know our approach made a difference. Thank you also for your recommendation—it genuinely means a lot.
Vicky
Easy to set up policy with all the…
Easy to set up policy with all the features I needed.
11. April 2026
Antwort von Zenith Insurance
Hi Carey,
Thanks for your 5 star review! We're pleased to hear you found the policy easy to set up!
Kirsty
Threat of policy cancellation for £0.42p
Called to change my address, this generated a premium change of £0.42 yes you are reading that correctly 42p. This company cannot process payments for less than £1, and advised that payment was not necessary. I then received a letter telling me that they were going to cancel my policy as money was owed, and if I didn't pay I would be charged £45, be aware its only a tiny amount but could come with a big credit history foot print
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Zenith Insurance
Hi Sarah,
Thank you for bringing this to our attention. We’re really sorry for the confusion and concern this situation has caused!
You’re absolutely right that very small balance adjustments, like 42p, can sometimes fall below our payment processing threshold. In these cases, our intention is to make things simple by not requiring payment—but clearly, our follow-up communication didn’t reflect that correctly, and we understand how frustrating and worrying that must have been.
This isn’t the experience we want for our customers, and we’re reviewing how these situations are handled to prevent mixed messages in the future. Please be assured that we take concerns about policy status and credit impact very seriously.
We will be in touch to make sure everything is fully resolved for you.
Thank you again for your feedback—it really helps us improve!
Laura
Easy to sort insurance. Hard to work out what they want!
Update: Zenith did get in touch to say that they urgently wanted to speak to me. When I called and eventually got through, I was told that they needed copies of our driving licences - I have already provided these and received confirmation on the phone that they have received them! No mention of NCD proof, just a rather threatening letter saying that they will take more money from me. This is the hardest insurance I have ever had to sort out!
Instructions for no claims discount proof unclear.
This is a second vehicle for me and I wanted to keep my no claims discount (NCD) on my other vehicle. I therefore stated that I had 0 no claims discount for this vehicle. I was asked on the portal to
prove that I had 0 years of NCD - how does one do that? In the absence of any other institution, I assumed that someone would realise I couldn’t prove 0 years NCD! Unfortunately an unpleasant email and letter later, threatening to increase my premium by 300 ish pounds, I rang customer services who explained they wanted the NCD for my other vehicle. This was completely unclear. I have now emailed this but not received confirmation. So it is hard to recommend this insurer!
26. April 2026
Antwort von Zenith Insurance
Hi Sarah,
Thank you for taking the time to leave your review and feedback with ourselves. We're sorry to hear you felt it was unclear regarding the NCD proof we were requesting. We will be in touch to see how we can assist you further.
Kirsty
Easy procedure and hassle free to get…
Easy procedure and hassle free to get my insurance online.
24. April 2026
Antwort von Zenith Insurance
Hi M M Baike,
It's fantastic to hear you found it easy and hassle-free taking out insurance with ourselves!
Kirsty
Customer service agents haven't got a…
Customer service agents haven't got a clue what is going on. Will put you on hold so many times. One will tell you one thing then you will receive a email to get in touch urgent and then abother agent will tell you something else.
23. April 2026
Antwort von Zenith Insurance
Hi Imran,
We’re really sorry to hear about your experience and the confusion caused, that’s not the level of service we aim to provide.
We’ll be in touch to help and make sure this is looked into and resolved for you.
Leanne
Antwort von Zenith Insurance
Hi Jason,
Thank you for your great review.
Welcome to Zenith Insurance.
Rachel
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