I had to use the customer contact form as the Yorkshire Gold Teabags were so fragile they kept ripping apart. I received a really detailed email explaining the problems and what they were doing to rec... Mehr ansehen
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Das sagen Bewerter
I had an issue to report regarding some tea bags and I used the contact form on the Yorkshire Tea website, it was easy to find and really simple to complete. Once I had submitted the form I recei... Mehr ansehen
I spent £10 thinking this was going to be a quintessential black daily tea based on positive reviews by British drinkers. This tea tastes like weak generic flavourless LIDL tea. It's one of the we... Mehr ansehen
Unternehmen hat geantwortet
Brilliant customer service from Bronte at Yorkshire tea. After an email regarding some defective tea bags in a recent purchase of decaf tea my concern was dealt with and escalated within 12 hours .... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
At Yorkshire Tea, we do things properly. From the way we source our tea, to how it's packed, we don't cut corners. That's how you make a proper brew.
Kontaktinformationen
Pagoda House, Plumpton Park, Harrogate, HG2 7LD, HG1 2QU, Harrogate, Vereinigtes Königreich
- 0800 328 1886
- hello@yorkshiretea.co.uk
- yorkshiretea.co.uk
3.6
Akzeptabel
446 Bewertungen
Hat 81 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Teabag issue
Emailed my upset regarding my teabags and response back cleared up the matter straight away. Very please with the polite and kind response.
31. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Yorkshire Tea
Thank you Darren! Happy brewing!
I start boycotting this brand after…
I start boycotting this brand after they release that god awful radio ad
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Yorkshire Tea
Thank you for taking the time to share your thoughts, Reece. We’re sorry to hear our radio ad wasn’t to your taste. We like to do things a little differently with our ads, and this one was meant to be fun and light‑hearted, something that might stand out from the usual radio chatter and hopefully bring a smile to people’s day. While we’ve had a lot of positive feedback, we're sorry that this one missed the mark for you, and we’ll make sure your comments are passed on to our Marketing team. Thanks again for getting in touch, and we really do hope you’ll stick with us.☕️
Really great customer service and a…
Really great customer service and a wonderful product. Highly recommend going Gold!
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Yorkshire Tea
Both kind and wise words, Kyon! Happy brewing ☕️
I am considering changing brands after…
I am considering changing brands after years of using Yorkshire tea . I no longer think it is as good as it used to be, not strong enough, and the taste is not the same.
1. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Yorkshire Tea
Hi Linda. We’re really sorry to hear your Yorkshire Tea isn’t tasting as strong or consistent as you expect, especially after so many years of enjoying it. We haven’t changed the blend or the flavour we aim for, and our team works hard to keep every batch up to the same standard by tasting each tea before and after blending. Your feedback genuinely matters to us. If you have any boxes that don’t seem quite right, the codes on the pack help our Quality Assurance team investigate. Feel free to email our team the details to hello@yorkshiretea.co.uk so our experts can check the batch and make sure everything is as it should be.
Yorkshire Tea now tastes horrid
Came onto the Internet to see if anyone else is finding Yorkshire Tea now tastes bad. See that looks of people do! I'm disappointed as I pay around £6/7 for the big box and now feeling like it's no longer worth it. We tried a box of Miles tea last week and they were delicious!
30. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Yorkshire Tea
Thank you for your review, Ayesha. We're so sorry to hear your Yorkshire Tea brews haven't tasted quite right recently and our customer services team are on hand to help by looking into this for you. If there's ever a particular box you're concerned about, we'd like to know about it so please do drop our team a note at hello@yorkshiretea.co.uk so they can have some tea bags taste tested for you by our experts.
We had a fault with some tea bags and…
We had a fault with some tea bags and advised the company of the problem. There was an immediate reply and the goods are being replaced. Top class service!!
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Yorkshire Tea
Top class review! 💫️ Thank you Tom! ☕️
The best tea and best customer service…
The best tea and best customer service in the world.
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Yorkshire Tea
Printed out and pinned proudly to the Yorkshire Tea notice board. Thank you! ☕️
Fantastic customer service
Fantastic customer service. I reached out, a bit tongue in cheek, with a query about their tea bags - got an immediate and very informative and friendly reply. Couldn't ask for more - their tea is great too, been drinking it for years !
26. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Yorkshire Tea
Thank you for your glowing review Steve!
Dodgy Perforations
We had difficulty separating the teabags from paired, as supplied, to singles, for use, causing the bags to burst in the cup.
Customer Csre acted immediately and replaced the dodgy box with TWO new boxes. Happy Days!
5. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Yorkshire Tea
Thank you for giving us the chance to put things right, Neil - happy brewing!
Poorly pot of tea...
In early Dec '25 I got flu and still have remnants now and one thing that was keeping me going was a jolly good strong mug of tea, my fave being Yorkshire Tea and I have used it for so many years the brand is almost as old as I am! I noticed the tea was weak, colourless and flavourless. I put it down to being I'll and even did a covid test as that can affect what you taste. Negative test! Even now I look at it, know it's a mug of tea, but nothing. Still no colour or flavour. I've even been using two teabags to make one cup and started buying small boxes of alternative bags so that I can change brand. Sorry Yorkshire but I think I'm jumping ship. Please don't bother with the cut and paste response, please put them back to what they were. The product has changed drastically but the price hasn't!
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Yorkshire Tea
Hi Kay, thanks for your review. We’re really sorry to hear the brew hasn’t been as consistent as you expect, especially as you usually enjoy Yorkshire Tea. We haven’t changed the blend or the flavour we aim for, and our team works hard to maintain quality by tasting every tea before and after blending.
Your feedback matters to us, and codes from any boxes you’re unhappy with help our Quality Assurance team investigate. If you ever notice an issue, please email hello@yorkshiretea.co.uk with the details so our experts can check the batch and make sure everything’s as it should be.
I had a slight issue with a box of tea
I had a slight issue with a box of tea. First issue in many many years of drinking Yorkshire tea. It was resolved and rectified within an hour or two. Rapid, respectful response from the team.
21. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Yorkshire Tea
Thank you Emma! Chuffed to hear the team sorted it out nice and speedily for you! ☕️
EXCCELLENT CUSTOMER CARE
9. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Yorkshire Tea
Thank you and happy brewing!
Tea bags issue
I contacted Yorkshire tea to advise them of an issue with how the tea bags had split open.
Within 48rs they replied.
Very impressed with their care for their customer.
Update.
Never expected a large box of tea bags. Thank You
17. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Yorkshire Tea
Chuffed you got looked after and happy brewing!
Excellant service from customer…
Excellant service from customer services, quick replies to my issue
19. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Yorkshire Tea
Thank you for the glowing review, Paul! ☕️
No flavour. Terrible tea. Used to be good
Recent boxes of yorkshire teabags have no flavour at all. We have been buying the brand for years but the last two boxes have been terrible. We thought at first it was a glitch but it seems not. We are about 40 bags into a 240 but it's only because we are yorkshire that we haven't thrown the box out. Aldi for us from now on.
19. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Yorkshire Tea
Hi Andy, thank you for your review. If there's ever a particular box you're concerned about, we'd like to know about it so that we can feed back to our Quality Assurance Team. Would you mind letting our customer services team know at hello@yorkshiretea.co.uk so they can put this right? We'd need to know the blend and box size you bought as well as the best before date and the other production details that are printed on the base of the box.
Had an issue with some of the Yorkshire…
Had an issue with some of the Yorkshire Tea teabags in the pack I bought. Customer services at Taylors of Harrogate was fantastic.
In particular, Bronte was so prompt, polite and responsive to my email.
13. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Yorkshire Tea
Thank you for the glowing review, Noor! ☕️
Had an issue with some teabags that had…
Had an issue with some teabags that had tea in the seam (making the bags prone to split when brewing) Yorkshire Tea immediately sent me replacement. Quick to action and very responsive.
13. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Yorkshire Tea
Thanks for taking the time to let us know and pleased to hear we put things right! ☕️
Yorkshire Tea Bags.. What has happened?…
I have no idea what has happened to 'Yorkshire Tea Bags' but over the last couple of months, the tea has tasted quite bland, seemingly weak and it doesn't help by brewing for an extended time either... Something has obviously changed as is evident by looking at all the 'low scoring' reviews and comments... surely can't all be a coincidence.. can it?.
Someone somewhere within the company knows what's going on and they're no doubt not informing the customer service side of the changes.. hence the standard response.. (pre-empting response - Please see below). Lets hope they change it back before we all desert what was a 'proper brew'.
14. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Yorkshire Tea
Thank you for your review, Steve. We're so sorry to hear your Yorkshire Tea brews haven't tasted quite right recently and our customer services team are on hand to help by looking into this for you. It's really important to us that our consumers enjoy a proper brew and all customer feedback and reviews are closely monitored for continuous improvement. Having the codes from any affected boxes really helps in the monitoring process so if there's ever a particular box you're concerned about, we'd like to know about it so please do get in touch with our team at hello@yorkshiretea.co.uk so they can log all details for our Quality Assurance Team and have some tea bags taste tested for you by our experts. It's important to get this information so that we can keep a close eye on all customer feedback.
Antwort von Yorkshire Tea
Glad to hear Dianne - happy brewing! ☕️
My complaint was dealt with in less…
My complaint was dealt with in less than 24 hours and new teabags sent to me. Thank you
2. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Yorkshire Tea
We appreciate you giving us the chance to put things right!
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