I cannot recommend this company more! Derrick O and especially PaulVJ has been so patient into helping me get my emails back after I have made a complete mess of it. I also wanted to add a new domain... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Industry leading service. I have contacted them many times with various queries, from self-managed server assistance to basic web hosting packages, you get the same immediate assistance with zero fr... Mehr ansehen
Unternehmen hat geantwortet
Seymone went above and beyond to fix my broken website. She had it up and running again in a few minutes and advised on how to better secure my website from future attacks. Always prefer interacting w... Mehr ansehen
Unternehmen hat geantwortet
I have been with Hetzner/Xneelo since the early 2000's and as a marketing communications professional and not a technical guru, things can get tricky! And today's interaction with Seymone O has bee... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Xneelo offers web hosting and business enablement to more than 500 000 website owners. For over 20 years, xneelo has been passionate about enabling individuals, entrepreneurs and small businesses alike to create and transact online. Inspired by its brand promise 'Trusted in Hosting', xneelo is dedicated to delivering reliable, award-winning support to its customers.
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4.7
Hervorragend
311 Bewertungen
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Das haben sich andere Leute angesehen
Every now and then...
we get that service that makes a take a moment out of our day to say "thank you"
A huge "thank you" to Zane for his prompt intuitive assistance today
6. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Cerrone,
Thank you for your lovely feedback!
We’re glad to hear that Zane’s prompt and intuitive support left such a positive impression.
At xneelo, we aim to provide the kind of service that makes a real difference in our customers’ day, and it’s great to know we’ve achieved that.
We have shared your feedback with Zane and the Team.
Warm Regards,
Your xneelo Team
Xneelo team went out of their way to…
Xneelo team went out of their way to resolve my domain issue within minutes! Very pleased with their kind and professional service!
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Rudi,
Thank you for taking the time to share your review!
We are delighted to hear that you received such great service.
Thank you for your continued support.
Kind regards,
The xneelo Team
Super fast and efficient service from…
Super fast and efficient service from these guys.....
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Godfrey, thank you for your kind feedback.
We are committed to ensuring the highest level of support we can offer and endeavor to continue meeting this expectation.
Thank you again for your support.
Kind regards,
The xneelo Team
Xneelo Hosting
I have been running multiple projects with Xneelo, and for the past 4 years, I have not even thought of migrating my services to another hosting company.
I just got out of a chat with one of the Agents(Zane) and they assisted promptly and everything is well in place again. They have a dedicated team, that even when you encounter an error in the evening they always available to assist, last wee I g0t assisted after 21:00PM Imagine, who else does that😂🙏🏽🩵
29. September 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi There,
Thank you for your lovely feedback!
Our team is committed to exceptional around-the-clock support that you can depend on. It's lovely to hear of the great service you received from Zane, and we trust this will continue to be your experience in future. Your kind words have been shared with Zane and the team.
Thank you for your ongoing support!
Warm regards,
Your xneelo team.
Exploitative practices and no goodwill [Updated]
UPDATE: The CS team at xneelo has since followed up to make things right. They have committed to look at how things are communicated to the elderly to ensure that this is not something that happens again. They also in good faith will refund a modest amount of what my mother was charged which was not the point of this review, but it shows them taking ownership, which is all I wanted. Thank you.
---
I discovered that Xneelo had been charging my elderly mother over R100 per month for years for a hosting account she did not need. All she had was email forwarding for her domain, yet they told her she required full hosting.
When I finally moved everything away, they called to ask why we cancelled. I explained the situation, and the representative sounded empathetic until I asked whether they would consider refunding even a couple of months as a gesture of good faith. At that point, the empathy stopped, and the answer was a flat refusal based on "services" rendered.
This was not just a matter of a few rands. It was years of unnecessary billing from a company that should have known better. I was ready to leave it alone, but since they called me to "follow up," it’s only fair to share my experience.
If you value honest advice, transparency, and a company that treats its customers fairly, I would look elsewhere.
17. September 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Robey,
We are sorry to learn that this has been your experience, and we appreciate your feedback. A service manager has attempted contact over the phone but was unable to reach you. We will be following up shortly.
Kind regards,
Your xneelo team.
Seymone was amazing at assisting me…
Seymone was amazing at assisting me with resolving an issue I had. Xneelo has always had the most amazing support. I am blown away every time by the team.
12. September 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Emily,
Thank you for taking the time to share your experience with us!
Offering amazing customer support is one of our main goals at xneelo and we are elated to hear that Seymone and the team was able to support you and resolve your queries.
We will be sure to share your kind words with the team and look forward to many years of supporting you!
Warm regards,
Your xneelo team.
Had a chat with Gizela and the…
Had a chat with Gizela and the assistance is realy awesome. would recommend to anyone in need off assistance with regards to hosting and domains. thank you appreciated
11. September 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Lourens,
Thank you for taking the time to share your feedback.
We’re thrilled to hear that Gizela could provide such helpful support and make your experience with xneelo seamless.
Your kind words have been shared with the team, and we look forward to supporting you in future.
Warm Regards,
Your xneelo Team
Xneelo tech support is exceptional
Xneelo really are exceptional! Their tech support is first class!! Thank you Chloë E!
8. September 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Nik!
Thank you for recognising the quality of our support and for taking the time to share your experience with Chloe!
At xneelo, our priority is to deliver consistent and quality support, and it’s encouraging to know this is reflected in your experience.
Your feedback has been shared with our team, and we look forward to continuing to support you.
Kind regards,
Your xneelo team
Top support and their services are…
Top support and their services are excellent
8. September 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Jean-Pierre,
Thank you for your kind feedback!
We are so glad to hear you feel our support is excellent. Quality and customer service are what distinguish us from others. Xneelo takes pride in giving priority to our customers.
We’ve shared your feedback with the team, and we look forward to supporting you in the future.
Warm Regards,
Your xneelo Team
Massive shout-out to Zane and Xneelo—super helpful, super quick, and always on it. Can’t recommend them enough!
We’ve had consistently excellent service from Zane and Xneelo. They’re prompt, patient, and proactive, and they always go the extra mile to make sure everything just works. Outstanding support—I can’t recommend them highly enough.
7. September 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Roxanne,
Thank you for your kind words and wonderful shout-out!
We're delighted to hear that you've consistently had such positive experiences with Zane and the rest of our team. At xneelo, we’re committed to providing support with patience, efficiency, and excellence. It's wonderful to know we’re meeting that standard for you.
We truly appreciate your recommendation and continued support. Your feedback means a lot, and we’ll be sure to pass your message along to Zane and the team.
Warm regards,
Your xneelo Team
Lifesaver! Seymone Restored My Downed Quickly & Professionally
I am incredibly grateful to Seymone for her exceptional help. My website was completely down, which was a nightmare for my business.
30. August 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi There,
Thank you for taking the time to share your review!
It's wonderful to hear of the great support you received from Seymone. Our team is passionate about providing the kind of exceptional service we know our customers deserve. Your kind feedback has been shared with Seymone and the team.
Thank you for your support!
Warm regards,
Your xneelo team.
Tristan N is a rockstar
Tristan N is a rockstar! Super helpful, knowledgeable and extremely patient and kind, this lady is a true gem and a pleasure to deal with! Tristan resolved our website issue within no time and she has a great and positive attitude and disposition.
28. August 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Linda,
Thank you for your support and for sharing your experience!
We’re thrilled to hear that Tristan was able to resolve your website issue quickly while making the experience such a positive one and we will be sure to share your feedback with her and the team.
Kind regards,
Your xneelo team
Prentholl was extremely helpful during…
Prentholl was extremely helpful during the process! He was also very patient, explaining everything in detail and helping me solve the concerns raised. I was very pleased with his service. 10/10! :)
24. August 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Vanessa,
Thank you for your wonderful feedback!
We’re delighted to hear that Prentholl supported you with patience and care, and that he was able to resolve your query in detail. At xneelo, we’re committed to providing clear, reliable support, and it’s great to know this was reflected in your experience.
We’ve shared your feedback with the team, and we look forward to supporting you again in future.
Warm regards,
Your xneelo Team
Seymone!!! From Xneelo you are a life saver
Okay so the company that handled all my Domains unfortunately had to leave, needless to say i was lost. Seymone sorted me out,Our business is run on social media etc. and without sales no company can survive. SEYMONE you rock thanks so much. I really appreciate everything you have done!!! and let me just say late at night aswell !!!!
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Clinton,
Thank you for taking the time to share your experience.
We’re delighted to hear that Seymone was able to provide you with swift support, especially during such a crucial time for your business. At xneelo, we’re committed to delivering excellent service whenever it’s needed.
We’ll be sure to pass along your kind words to her and the team.
Warm Regards,
Your xneelo Team
Nikita M was amazing
Nikita M was amazing. She took her time to explain things to me and help me understand what I needed to do with my query. Thank you so much Nikita, i really appreciate the assistance.
29. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Narendra,
Thank you for taking the time to share your wonderful feedback with us.
We're delighted to learn that Nikita was able to support you so thoroughly. Taking the time to explain things clearly is exactly the kind of support we aim to offer, and we'll be sure to pass on your appreciation to her.
We look forward to continuing to support you with your hosting needs.
Warm Regards,
Your xneelo Team
Competing to be the worst service provider
I have had many calls and complaints regarding the declining level of service and quality of service yet again, I am experiencing the same level of "not give a damn". This company constantly pushes "live chat" yet, not everything is able to be resolved via live chat - but they refuse to acknowledge or address this. This company used to be one of the top hosting providers now you get better service from telkom and afrihost. The motto "trusted in hosting" is definitely not visible here.
22. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Shane,
Thank you for taking the time to share your experience with us. We’re sorry to hear that you feel let down after so many years with us.
Your feedback has been noted internally and forms part of our ongoing efforts to improve our service. While we regret that your recent experience hasn’t met your expectations, we respect your decision to share your perspective publicly.
Kind regards,
The xneelo Team
Great support
I am really impressed with the support that I received from Rene.
The response time was great, and the knowledge is impressive.
Thank you
18. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Marilyn,
Thank you for your great feedback!
We're glad to learn that Rene was able to support you to the fullest, and we hope we can continue to support you with your hosting needs in the future.
At xneelo we are committed to excellent service delivery and always strive to meet customer's expectations and requirements. Your feedback has been shared with Rene and the rest of the team.
Warm Regards,
Your xneelo Team
Lebo assistance on Xneelo was amazing
I really dont understand when it comes to computers or any number language, however after Lebo assisting me and having patience, we took close to an hour to tidy up and correct where my computer had gone wrong. Im so grateful for her as she jumped on team viewer and just controlled my screen while my nerves came down
7. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Megan,
Thank you for your kind words, we'll be sure to share your feedback with Lebo and the team.
At xneelo we are committed to excellent service delivery.
We’re delighted that you had a positive experience and look forward to supporting you again in future!
Warm regards,
The xneelo Team
Solved my DNS problem quickly and…
Solved my DNS problem quickly and easily!
7. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Good Day,
Thank you for sharing your feedback with us.
We're glad to learn that we were able to resolve your DNS problem quickly and easily.
If you ever need support down the line with your hosting services, don’t hesitate to reach out — we're here to support you.
Warm Regards,
Your xneelo Team
Beth the bomb!
I recently moved to Portugal and signed up with a UK hosting provider - I won’t mention names, but the service was truly awful. I remembered using Xneelo years ago and how fantastic their support had been, so I decided to get in touch again. Honestly, I doubted the service would still be as good after all this time… but wow, was I in for a pleasant surprise!
Beth, you absolute rock star! 🌟 Friendly, efficient, and incredibly clear in your explanations. You made everything so easy. Because of you, I’m transferring all my hosting over to Xneelo. Thank you for reminding me what real service feels like.
Beth, you are the bomb! 💥
3. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von xneelo
Hi Tania,
Thank you for your amazing feedback!
We’re delighted to hear that reconnecting with xneelo has been a pleasant experience and that the support Beth provided exceeded your expectations. At xneelo, we’re passionate about serving our customers with excellence. We’ve shared your kind words with her and the team.
We’re honoured that you’ve chosen us to be your new hosting provider. It’s truly our pleasure to serve you.
We look forward to supporting you in your new adventure in Portugal.
Warm regards,
The xneelo Team
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