Zoe Kay Jewellery Bewertungen 

190
TrustScore 3.5 von 5

3.7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I ordered a ring for my Grandsons 18th and I wanted it inscribed. I did get a bit worried when I didn't hear from them after invoice and I knew that I had a deadline so I popped them an email which w... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Ordered a necklace for my wife a few weeks back, communication was good and tracking number was supplied. Unfortunately the product was faulty, I contacted Zoe Kay with images and they qui... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Excellent service great jewellery Kept up to date daily for delivery And arrived when stated Keep up the good work I will definitely use again

Bewertet mit 1 von 5 Sternen

Terrible. Avoid at all costs. Placed an order last Wednesday all be it late on. Still no delivery, no confirmation email of purchase sent either. Tried several times to contact and got nowhere. Doubti... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Juweliergeschäft

Vom Unternehmen geschrieben

We are a boutique online jewellers. At www.zoekayjewellery.co.uk customers will find an extensive collection of diamond, gold and silver jewellery, for every occasion and budget. We also offer free delivery on all orders.


Kontaktinformationen

3.7

Akzeptabel

TrustScore 3.5 von 5

190 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 75 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3.7

Alle Bewertungen

(190)

16 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Faulty Necklace - No Refund

I received a faulty necklace from this company; the clasp / chain broke the first time it was put on. We sent details and a photo and then returned the item in the post as per the company's request. It has been 3 months now and they are not responding to multiple attempts to contact them.

10. März 2021
Bewertung ohne vorherige Einladung
Zoe Kay Jewellery-Logo

Antwort von Zoe Kay Jewellery

Dear Mrs Paget

Thank you for your email.

We are very sorry - we have no record of receiving the returned chain.
And as a tracked service was not used by yourself – we have no way of checking its status or contacting Royal Mail about it as being a lost item.

We therefore are not really in a position where we can exchange the chain – since the chain has not been received back to us.

As a business – we cannot simply take an email as confirmation this has been sent back to us.
We need the goods back – or at the very least, a way to track so we can dispute with the courier if this does not safely return to us.

That said, on this occasion (and as goodwill) we will send out a replacement chain to the order address.

This will be shipped by Royal Mail (Tracked) tomorrow.

If we can be of further assistance please let us know.

Kind Regards

Zoe Kay Jewellery
Telephone: 0800 644 0625
www.zoekayjewellery.co.uk

Bewertet mit 5 von 5 Sternen

Good company

Very good company to deal with, helped with sending links to various requests.
I ordered a crucifix which was totally what I expected, the chain that came with it was very thin and flimsy , this was for a man and was not of any use.

15. Februar 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

An excellent company to deal with

An excellent company to deal with. I had quite a few queries before I made my purchase and the customer service response was excellent. I bought a lovely white gold chain which I feel represented good value for money & is a beautiful piece of jewellery.

13. Februar 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Beautiful locket

Ordered a locket in memory of my dad. It is a beautiful piece of jewellery, which included engraving. Had to wait as it was out of stock but this was communicated shortly after ordering so I knew when to expect it. Thank you. I would purchase from Zoe Kay again.

11. Februar 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I would recommend anyone to shop at Zoe…

I would recommend anyone to shop at Zoe Kay the staff are amazing and so responsive. I bought my partner earring for Christmas unfortunately he had already bought a similar pair. Zoe’s response to the refund was swift and easy. I would defiantly use them again. Thank you!!!

30. Januar 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

What an excellent customer service

What an excellent customer service, I ordered a ring for my son's birthday. Unfortunately it wasn't suitable, despite it being a sweet piece of jewellery. I returned the item and was refunded immediately. Will definitely use Zoe Kay again.

29. Januar 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Absolutely beautiful jewellery

Ordered a locket and charm bracelet for my daughter's 21st. They are absolutely beautiful, we are so happy with our purchase and the customer service was next to none. We highly recommend and we will definitely be using Zoe Kay jewellery again.

18. Januar 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

So impressed wonderful items well worth…

So impressed wonderful items well worth the money and will definately buy from here again. Very Fast delivery ordered on the 22nd and received the 24th of December so even around this busy period the items came super fast as they make sure it's the guaranteed time option. I ordered a size which was too small and the efficiency of the return was super impressive and very fast. Overall they have gained trust in myself and I would tell anyone to use them you won't be disappointed. Thankyou so much zoe kay ❤️

12. Januar 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Received my order

Received my order, quick delivery Judy in time for Christmas! Will be back again soon, thanks Zoe Kay jewellery

25. Dezember 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Exceptional Customer Service

Zoe Kay have been absolutely fantastic throughout. They were informative and supportive whilst I was choosing my chain online. Unfortunately, the one that I selected wasn't exactly what I was looking for when I received it. Zoe Kay arranged an exchange and the turnaround on this was very quick and easy. When the second item arrived, it was the wrong length. Upon informing Zoe Kay they couldn't have been more helpful and apologetic. They sorted the problem quickly and professionally - they also refunded my postage for the item. The chain that I now have is perfect - great quality and a great price! Their communication and customer service throughout have been exceptional - I will certainly be recommending them to friends and shopping with them again. Well done Zoe Kay!

18. Dezember 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I received excellent customer service…

I received excellent customer service when I ordered my earrings from Zoe Kay Jewellery they arrived on time and were beautifully presented, I would highly recommend this business and will be ordering again very soon. 10/10

8. Dezember 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Beautiful products and excellent service!

I purchased an item of jewellery for my mum for this Christmas coming up.
The service I received was excellent and the product arrived promptly and was in perfect condition. I can’t wait for my mum to see it!
I will definitely be shopping here again!

6. Dezember 2020
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Beautiful Keepsake for a Lovely Granddaughter!!

I have just received my order (white gold child’s bracelet) – although it seemed a bit extravagant, I thought it would be a nice keepsake for my granddaughter. I am delighted with the item, having shopped around for a while. The prices on this site are very competitive and ordering was easy - I used the chat facility before completing my purchase as I had a couple of questions. Zoe Kay gave me the reassurance I needed – hence my purchase. The bracelet arrived as promised, and was really nicely presented. I have only just found this website but will definitely use it again, should the need arise.

6. Dezember 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Brilliant service

Brilliant service! Quick and fast delivery and I can’t wait to give the necklace as a gift this Christmas! Thanks 😊

5. Dezember 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great customer experience!

I recently purchased a bracelet as a present for a friend. As I needed it quickly I contacted the company via email to determine if it could be delivered within the week. I received a reply the same day and my bracelet arrived in 4 days. My friend loved the bracelet too. Thank you so much Zoe Kay jewellery.

3. Dezember 2020
Bewertung ohne vorherige Einladung

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