Zales Bewertungen 

My wedding ring is purchased at Zale's In Temple Texas. We purchased the lifetime protection plan. A couple weeks ago I went in to get a necklace repaired( purchased at zale's, Also have had to have numerous repairs on everything from breaking to the clasp not latching.) The sales lady offered to clean my jewelry while I waited. She found two loose stones and a chip diamond in my wedding ring. She said it was covered under the protection plan. And did I want to get repairs. I told her I did want to get the stones tightened but that I did not want to get the diamond replaced, It was my wedding ring and I did not want to change anything on it. She said no problem.
Got it ready to send off, Ask the man who worked there what she needed to put in the notes to have only the loose diamonds tightend and not replace the chipped one. The guy told me that was not an option. That I would have to buy a new diamond, I told him I had the protection plan. He said that because I had missed and inspection on the diamond that it was void. I again told him I did not want that diamond replaced, I didn't want anything changed in my wedding ring. He told me they were an all or nothing repair service. And then if I did not buy a new diamond , they would not do any other work. And not only do I have to buy a new diamond for the ring that is supposedly under a lifetime protection plan. THEY ARE GOING TO KEEP THE CHIPPED DIAMOND, THAT I PAID FOR. I told them that was an unacceptable , and left. He was extremely rude and not the first time he had been rude. I had never heard of a diamond chipping or breaking , The only thing I could find that it either already had a flaw, Or that it was a sub par stone. I contacted customer service and they also said.
Because I missed an inspection I would have to purchase a new diamond for the ring, They would be keeping the chipped diamond. And if I did not do so , they would not repair any other part of the ring. And the fact that I had purchased a protection plan and already paid for the diamond that was in it did not matter. This was not the first problem i've had with getting jewelry repaired at Zales. We had stopped purchasing jewelry from zales because a few years ago I sent a bracelet offer repair and they lost it. It took me six or eight months to finally get that resolved, And they did everything except for handle the problem, they drug their feet, passed the blame around, didn't return phone calls. It was also not the first time that the man in the Temple store had been rude. I purchased a bracelet elsewhere and took it to Zales to have it engraved. As usual the ladies in the store were very nice and helpful, The sales lady was getting it ready to send off, The same man took one look at it said we don't engrave that type of bracelet and you won't find anybody that will.( I had already talked to the Zale's 800 number. And they had told me that they did do it. Just take it in to my store.) I take it the next day to another jewelry store in town. They engraved it and I had it back in five days. They did a beautiful job. No problems.

So to recap. We buy wedding ring from Zales along with paying for the Lifetime protection plan. Need repairs on two loose stones and a chipped diamond. They tell me I will have to buy a new diamond, They are going to keep the diamond that have already paid for. Or they will not repair any part of the ring. Everything I could find on why a diamond would chip is that it is either sub par or already had a flaw. Which is probably why they want to keep the chipped one.SO BUYER BEWARE, YOU MAY NOT BE GETTING THE QUALITY STONE YOU ARE EXPECTING. AND THE LIFETIME PROTECTION PLAN DOES NOT COVER WHAT YOUR TOLD IT WILL COVER. IF YOU HAVE TO REPLACE A STONE OUT OF POCKET THEY WILL NOT GIVE YOU THE STONE THAT YOU PAID FOR BACK. AND LAST BUT NOT LEAST CUSTOMER SERVICE IS FINE UNTIL THERE IS PROBLEM.

My now husband purchased my engagement ring at Zales. He bought the lifetime protection plan. We were actually fairly loyal customers to Zales. But then they lost a piece of jewelry that I had sent out for repair. So we didn't go back for an amount of time. Recently I went in to get a necklace repaired that I had bought at Zales it's had to be repaired quite a few times, everything from breaking to the clasp not latching. They were going to clean my wedding ring, while doing so she found two loose stones and a chipped diamond. The girl in the store was going to send it off to have the loose diamonds repaired. She asked the manager about the chip I explained I did not want to have the diamond replaced it was my wedding ring and I didn't want anything changed on it. The man in the store told me they were an All or Nothing repair. Was very rude about it. Explained that I would have to buy a new diamond and they would be keeping my chipped diamond. Now keep in mind I have a lifetime protection plan. The only time I've ever heard of a diamond chipping is when it was a subpar Stone. Which maybe why they want to keep the chip one. Will not give me my money back for the protection plan that I can't use. Will not fix the loose diamonds which should have been covered in the protection plan. This was the second time I have left Temple Zales because of the man that works in there. The first time I had called about engraving a bracelet was told to bring it in. The girl that helps me is fixing to send it off, he takes one look at it says we don't do that, tells her not to send it. Tells me because of the bracelet type no one will engrave it. I take it the next day to a jewelry store in the same town they engrave it and have it back to me in 5 days. This is the Temple Zales. Between the necklace breaking over and over, the protection plan not covering stones, a diamond that chips, lost jewelry. Buyer beware

Tip for consumers:
CHIPPED DIAMOND IN RING. THIS IS MY WEDDING RING. I DO NOT WANT TO CHANGE ANYTHING IN IT. I WANT IT THE WAY HE GAVE IT TO ME. THEY REFUSE TO TIGHTEN LOOSE STONES UNLESS I BUY NEW DIAMOND (AND THEY KEEP THE CHIPPED DIAMOND THAT CAME IN RING. THAT I PURCHASED)

Products used:
Diamond wedding band with lifetime warranty. BUT TURNS OUT PLAN DOES NOT COVER!

Initially when purchasing ring I was promised a certain promotion and didn’t get it. Upon paying my final bill they sent me a late fee bill the following month that they wouldn’t cancel.

While visiting Zales in Oak Court Mall Ms.Joyce was very knowledgeable about
the jewelry I was interested in. although I couldn't make up my mind as to which ring I wanted she was very patient and professional I would recommend shopping with her when visiting Zales Oak court

Been a long-time customer of this company for over three decades. Went to my local sore a week ago to get my wife's rings cleaned. While there, I saw a beautiful lab created diamond that I thought I might upgrade my wife to. In speaking with the store manager, she advised me that I could my 100% trade guarantee to purchase this. What this means is since I purchased the ring from Zales initially, I am allowed to get 100% trade in for what I paid as long as the new jewelry piece is at least twice that cost, which in this case it was. Taking advantage of zero interest, I applied for the CC and was all set to purchase. I am then told that the sales tag that was currently on the ring was not supposed to be advertised until the following week. The manager told me to come back next week, and she put the ring aside for me. When I come back, the manager was not there and the man who was helping me told me that he was not able to execute the purchase because the ring I was trading was a real diamond and the ring I was buying was a lab created piece. He stated it was against their policy. I referenced their website right in front of him and we could find no such policy, but we did find what I was told previously that I could get 100% trade in value but no mention of the rest. Contacted his DM and was told nothing could be done. I contacted the customer service dept. and was told that is their INTERNAL policy and it is not shared anywhere publicly. Have tried multiple people and no one will help, nor will they provide me with a way to contact anyone above the useless CS people. This is Zales fault exclusively and they should do what they need to, to make it right. Doesn't appear they will.This is the worst treatment I have ever received from this company and am very shocked after so many good experiences. They absolutely do not care about their customer, period. They could care less how long you have been a customer or if you will continue to be one. Basically, that is what I was told from the DM who did reach out to me. She was rude, matter of fact and offered no solution to my problem and finalized our call wishing me luck at my next jeweler. I had bought a necklace for my wife previously and will be returning that as I purchased a new one from a much better jeweler today. After receiving such horrible service from this wanna-be jewelry company, I won't nothing to do with them. Once upon a time, they were wonderful and would never allow this sort of thing to happen. Clearly no more. This also holds true for Kays as they are in essence the same company owned by the same conglomerate. STAY AWAY from this deplorable company and find a true reputable jeweler that truly cares about their customer, and they value they provide. They do not hide policies to benefit themselves and they are able to work problems out. I wish I could give zero stars.

I wanted to order online. I was offered to apply for a credit card and I thought it was fine because I had an account prior and I closed because I wasn’t using it.
Apparently they felt my approval need further review so I was told I would be contacted. I was contacted and told I could proceed but was not provided an account #. So I contacted Zales, 1st thru chat which was not helpful, so I called customer service who said I had to wait for the card. Since I didn’t actually need their card for my purchase, I went ahead and ordered. When I did get my order, the certificate of authenticity was missing. Again, I tried the chat who again was not helpful. Called customer service and I was told I could go to the store for it… now, if I wanted to drive across town for the closest Zales, I could have picked up the order to begin with. So I advised the representative of the same and as she was working with me, the call was disconnected. Waited and when no one called me back, I again had to call back. Now I’m told they have to make a ticket… I never thought dealing with a company like Zales would have such horrible service.
At this point, the card is useless so it will not be used and after this I see no reason to use or refer anyone to Zales… utterly ridiculous service… If no stars was an option, I would have selected that…

-5, they are so rude and made me a horrible repair on my pearls they ruined and they prefer the money, not the client, Pearls were a beautiful
memories before zales came!! I hate them, and the manager either, Nobody shop there!!!

Representatives have only a limited amount of time to assist you over chat before they have to move on to the next customer! Had to speak with 3 different reps to ask all of my questions. So cheesy and unprofessional, especially when your trying to purchase a diamond anniversary band! Thats lower than low. I should have moved on. Then the latest "arrive by" date it shows for the item in is 3 weeks out. Im thinking this is a conservative date but there's no way it will take this long. Wow, I was such a fool. After my purchase, its taking forever for the item to ship. Its been in the "processing order" phase for over a week! I should've had the item by now for the amount of money I paid. Other hint they are bad is they're still using "COVID Delays" alert on their order status page! Really!!! Its December 2023! STOP USING COVID AS A CRUTCH!!! Will not purchase from this company again!!!

Zales in Central Mall in Lawton, OK was amazing when Anna was the manager. Since she left, most experiences in the store were below average. I only went to get jewelry checked or repaired. Today was my 2nd experience with the new manager, Victoria, and it was simply wonderful. I went back to let her know what a huge difference she made just by talking to her during the brief encounters we had. She was professional, kind, caring, knowledgeable and simply a delight. I will take my business back to this store instead of going elsewhere. I hope you appreciate this great employee and woman. Thank you.

I want to compliment the sales rep at the Collierville Tn store in the Carriage mall. (James) He is an AMAZING EMPLOYEE!! I had my wedding ring repaired and what was supposed to be a two week process turned into almost two months. My ring guard was broke. James kept me very calm throughout the ordeal. He was informative and he set clear expectations even some of the news he shared concerned me. He assured me he was going to do all he could to get the issue resolved and he did. He clearly shows he loves his job and he cares about the customer. I was a customer service manager for almost 30 years. It would have been an honor to have him on my team. The end result made the wait worthwhile.

If the star had a ZERO star I would put ZERO‼️ My husband got my wedding ring from zales 3 months ago and always make our payments on time. Today we noticed a late fee of $41 and called about the issue. The gentleman who helped waived the fee but noticed there was another one. After hearing that I was pissed and asked to speak to a supervisor. I was connected with Eddie who after hearing the issue immediately hung up on me. I called back and spoke to another guy who explained even if a payment is made on time you will get charged a late fee waiting for the payment to process which can take 24-48 hours. I explained that if a mailed in check has to be received by 6pm EST why can’t I make an over the phone up till 6pm EST. He told me that the late payments are an on going issue with other customers and that maybe a change will take place soon. I said no they aren’t going to change anything because they are counting on their customers late fees to fill their pockets. All I can say after that is that he DID NOT deny what I said. As much as I hate to say this. Zales has lost me as a customer. I don’t like scammers and Zales banking seems to be on par with scammers.

I, Hade A Exceptional Retail Experience At Zales Jewelry Located In Santa Rosa, California.
I, Was Returning A Item Previously Bought Earlier, And Rosie Greeted Me, And Provided Me Expertise In Resolving My Return And Refund Quite Simple. Rosie Also Showed Me My Birthstone Rings I, Mentioned To Her About Earlier, I'm Thrilled To Say, I, Purchased The Ring, With Rosie And Staff . My Experience At Zales Was A Very Easy Going Memorable Shopping Experience. Good Customer Service At Zales Jeweler's In Santa Rosa Store. Five Stars To Rosie And Staff.
From; Carolyne C. Rohnert Park. California.

Purchased an engagement ring and band. Right at 1 year a side diamond fell out. Contacted them and they informed me that there were NO Zales stores near me and I should have known to take it to a local jeweler to inspect and have the report sent to them but NOBODY told me to do that even when they sent the ring to an address they clearly could see by the zip code that it was non where near a Zales. now they want me to send it back, pay for the diamond and the report and wait a month to get it back. What a joke! I told them it was a brand new ring and i wanted it replaced. So far just a phone call tell me “too bad we can’t do anything until you send it it and we look at it and charge you and give it back when we are darn good and ready”. 1 year old ring should not be losing a diamond. Have always purchased from zales and won’t do it again.

I’d give them zero if possible. After a ton of planning and research to find the right engagement ring, I found one online. I went to their entire order process and paid in full. Over $2700 for them to tell me after taking the money out of my account 10 minutes after I place the order that the order is canceled due to it being out of stock if it’s out of stock, why is it on the website. And why did they take the money? Which now I have to wait up to eight business days to get back if it takes 10 minutes to tell me that the order can’t be completed then it should take 10 minutes to get my money back so I can shop somewhere else because I will never shop at this place again

Had insurance from them for 10 CT diamond bracelet latch broke in week fixed it broke again and bracelet was gone this time they told me too bad

They change delivery date 24 hours after purchase.
Then they will not accept cancellation even though item is on a 3 week back order
They claim 60 minutes after purchase.
So, they don't care if you get the engagement ring or not.
Terrible, terrible customer service!

I DO NOT recommend ordering from them! My entire purchasing process was an absolute nightmare!! Their website was “messed up” and kept showing FREE shipping all the way up until it actually charged my card! Like on the order page it still displayed FREE SHIPPING and had 0.00 as shipping total. I contacted CS who informed me that that was incorrect and basically too bad so sad. They charge your card but don’t place a hold on the amount until the item ships which again THEY DO NOT TELL YOU causing the money to go back into my account but also causing my checkings and savings accounts to get messed up! I have a very strict savings schedule and account for every dollar. I will NEVER EVER ORDER FROM THEM AGAIN!

Well I tried to order some items from them under a 30% off sale. The items showed as in stock. I talked to customer services via live chat and email and they were friendly and helpful. I ordered them for delivery to a friend in the US. 3 days later the order was cancelled citing no stock. The item was still showing as available to buy on their site. I talked to them again via email and asked if it was definitely out of stock or if it was a payment issue and they said they couldn't confirm but to phone up customer services. I placed another order, with just one item, with the same payment details, and that was cancelled but this time the reason was payment information. I phoned up customer services, and asked if they could confirm the reason for cancelling was and whether they definitely did not have stock or not and they said they couldn't help but the reason on the email should be correct. But I could place another order with different payment method and see if it worked. But now their 30% offer had ended and although the person I emailed said they could honour that same deal, the person on the phone said they couldn't. So I declined, given the price was worse and most likely they didn't have the items anyway. The phone calls to them cost me about £9. It seems ridiculous they can't confirm stock. There are sites around who show items available to order but if you ask them about stock they tell you, but not this company. A huge waste of time. Customer services were friendly but not of any use where it matters, which is the company's fault nor the customer services' fault.

Zales is a nightmare to work with. They also hide bad reviews. I saw this beautiful snowflake ring (the photo shows a bridal set but they don't tell you it's only the engagement ring, that was fine though, I bought both.) I purchased it with the money straight up, no credit, and they waited a week before abruptly cancelling it. I had contacted my bank prior to this to tell them I was making a big purchase and they said it was no problem... Anyway, I contacted Zales and they told me my bank cancelled it, which was a lie, I contacted my bank again and they were confused saying the transaction was cancelled by Zales without an explanation. So... Zales was pointing at my bank while my bank was pointing at Zales. Cool. Anyway, I tried buying it again (which I should've just went with Etsy) and they waited even longer, so I just figured it was cancelled again. I decided to go with Kay and on the same day Zales decided to ship out the engagement part of the ring, cool! I got it and it was very pretty, snags in things but that was to be expected. The second one just arrived today and it's the cheapest piece of junk I've seen. It has a giant "made in China" sticker (we can tell Zales.) Want ti know the best part? It doesn't even fit together. It's supposed to be a bridal set but it doesn't fit together at all and look like crap. The wedding band is incredibly thin and cheap, so I basically spent nearly $4k on a piece of junk I could've gotten from a ¢25 machine at a grocery store. I don't recommend them. I wrote a review and they hid it, along with anything under 3 stars.

I received a ring from Zales as a gift. After less than 18 months, the setting fell out. Zales will not repair my ring unless I pay for the labor and the replacement stone. I checked their extended warranties and lifetime protection plans. None of them cover the cost of replacement stones and only the lifetime protection plan will cover the replacement cost of diamonds. So now I have an ugly frame for a ring and I will have to fork over even more money, on top of my giftor's purchase price, to have something that I would wear. Make no mistake, Zales---and Kay's by extension as a sister company---*will* not stand behind the products they sell, unless you are willing to fork over even more money for an extended warrantee that covers nothing more than the bench fee of their repair service. And don't forget, any piece of jewelry that you might wish to sell, will bring only a fraction of the original purchase price... maybe 25% at best.