Zales Bewertungen 

I got a sapphire bridal set for my fiance as her engagement ring and wedding band. In less than 4 months it's been in for repairs FIVE times because the band broke and stones fall out CONSTANTLY. We were given all the excuses, don't wear it to work, desk jobs are the hardest on rings, don't wear it to bed, don't wear it in the shower, etc. So when CAN she wear it?! Wedding rings are made to be worn! After weeks of screwing around with corporate customer service, I finally hear back from someone saying they'll replace it with a "more durable" ring made of gold because silver "doesn't hold up" (what?!?!) So we go to the Appleton, WI store and spoke with the manager, Kayla, who was VERY nice and said they'd figure something out but she has to speak with corporate and they were closed already. I get a call the next day and they're giving me back what i paid for my ring, but offering me a whopping 25% off a new ring AND I have to buy ANOTHER protection plan! I know the markup on jewelry and I'll be DAMNED if I'm giving them any more of my money knowing they're jewelry is this unstable! I got the ring because I can't afford anything super fancy right now and this is the style she wanted, but to get something similar made of white gold it would be an ADDITIONAL $625 AFTER my supposed "savings"! HELL NO! I'm going to make sure EVERYONE knows about this, including all of my social media following. They did NOT make this right, especially considering they've had the ring for repairs more than my poor future wife has been able to wear it! DON'T BUY THEIR JEWELRY AND DONT BUY FROM ZALES!

My husband purchase my engagement ring from zales in 2001. I have had it repaired a few times out of pocket because warranty is only for diamond replacement as long as you get it cleaned ever six months. I had done this until COVID when store was closed. Took ring to get prong fixed and was informed that diamond was chipped and to repair ring it would cost around $800 since I had to buy a $400 diamond. I offered to sell the other 4 diamond to them and was told they don’t buy back but I could trade up (which is really a trade down unless you want to spend several thousand more). Also asked to fix prong with out replacing diamond and the said they could not repair without replacing diamond. Called customer service to see if they would replace diamond and they refused bubbled it up to supervisor and zales would not stand behind ring. seems to me the diamond warranty is a gimmick because if you don’t go every 6 months for inspection the warranty is not valid. Who doesn’t forget a cleaning now and then. So you may want to look at companies that don’t require a cleaning to keep warranty valid. I do not recommend zales.

So, I dropped my gold necklace off for repair 12/08/22 and was told it would be ready for pick up in about to weeks and that I would receive a call and an email which I never received either. I waited about a month and a half called back they advised it still was not back yet and they would reach out to me. Fast forward I called about a week ago inquiring about the necklace they said it was ready. I went today to pick it up and the female was on a video call for about 10 minutes another rep came over. I explained I came to pick up my necklace. They then took it out the pack took pics and tried to just hand it to me, I asked for a box. I kept looking at the necklace because it looked dull and kind of long. I get home later and just happen to try the necklace on and the necklace was so long it was hid deep down between my breast. This is Not even my necklace. I'm livid right now! It looks like cheap gold! Hopefully this was some type of mistake but I really feel otherwise after reading these reviews. Going back tomorrow and will update the outcome.

My experience in store was good, the representative was very pleasant and helpful. Now to the bad part, we cleared the account on or before the due date in Oct 2022. The automated system said $225 balance, we paid it in full. I called back the automated system in November just to be sure it was cleared because I didn’t get a statement and it said I owed $4.13. I said ok, and paid it in full. Only for us to be receiving calls in March of 2023 saying that our account is outstanding and has been referred to collections. I’m like ‘what!!!’, because I know we paid it off. We called Zales customer service only for the csr and his supervisor to tell us that the balance provided by the automated system is not accurate because it does y provide us with the residual interest accrued up to that date. So basically what they’re saying at Zales is that their system doesn’t provide you with the accurate balance so if you use the automated system and think you’re finished paying, think again, because accrued residual interest will be added to your account each month after that, plus late fees. And this additional $4.13 accrued interest that we didn’t know of, grew to $44 before they reached out to us, and in turn affects our credit, all because their system doesn’t provide accurate information , which I think is just plain robbery. Shoppers, be careful of Zales, we definitely won’t be buying anything else there. So I made the payment of $44 today, and I ask ‘does this clear my account’, he’s like ‘no it doesnt… on the 20th, accrued residual interest of about $2 will be added to your account again….. it’s in your terms and conditions’. According to the supervisor, the only way you can ensure your balance is paid off is not to depend on the automated system or their online website, (which they push you to use), but you have to wait on the phone to speak with someone who can calculate accrued residual interest and let u know.

I placed an order on February 4th 2023 with Zales. It advertised expedited of 2-4 days. So I placed the order based on that believing it would easily be in by the February 12th which was 8 days away. Twice the amount of time stated for shipping. When I received the confirmation email it had February 14th as the latest days to arrive. I went ahead and let it be thinking that’s the latest so surely it will be here by the 12th. February 10th six days later I received email stating my order had just now been processed and was being prepared for shipping. I contacted Zales immediately and asked why such a delay with processing. They stated the item was a special item not in store so it took longer. I asked where that information was made available for the customer so they knew delay in shipping would be imminent. They responded by saying the information was not available for customer. I told them I needed it by the 12th really and they informed me that the delivery date given was the 14th. I said that was already and they should have made that processing info available to customers. They said they gave a February 14 delivery deadline and it would be delivered then. Very rude and then ended chat before I could say anything. I contacted again and was refused information on corporate office or upper management contact information. I felt I had no choice but to wait. The item did not arrive until the 15th. I contacted them again informed them. They said UPS was at fault. I stated shipping with them was Zales choice snd they were responsible for fulfilling the transaction. They said I could call UPS but there was nothing they would do. I asked again for corporate contact and was informed there is no corporate office contact. They would not even reimburse me for shipping. They then ended chat without me even being finished. This is unacceptable business being didn’t. I was guaranteed a date and they did not fulfill there contract.

Zales the diamond store I can’t say how much I loved zales there customer service there jewelry I can’t say more wonderful things about zales. The other day I was looking for something cute not really expensive for my mother in law and The Manger Anna helped me and pointed me into one of there necklaces that they had and it was wonderful it was in my price range metal of the jewelry was good it was silver it was gorgeous mother in law loved it and wears it everyday thank you zales family my experience was wonderful

DO NOT ORDER FROM ZALES! SO I'M GETTING MARRIED 1/27/23, I ORDERED MY FIANCÉ A RIND 12/22/22 EXPECTED DELIVERY 1/6/23 I RCV'D MY PACKAGE OPENED IT TO MY SURPRISE SOMEONE ELSES RING I CALLED ZALES RIGHT AWAY, THEY STARTED A CASE, THAT CAN TAKE UP TO 14 BDS I STARTED TO PANICK AND CALLED ZALES LOCATED IN PLAINFIELD,IN AFTER FIANCÉ LEFT MOTHERS FUNERAL, IM THINKING OK THIS WILL GET CORRECTED WHEN I GO TO THE STORE , AFTER SITTING THERE AFTER 30 MINS. TOO MY SURPRISE THEY COULDNT HELP ME TOLD ME HOLD ON TO SOMEONE ELSES RING I TOOK IT UPON MYSELF TO LOCATE THE INDIVIDUAL BY NAME AND LOCATION TO INFORM THAT I HAD HIS RING AND HE WAS UNAWARE OF THE mess UP AND WAS PLANNING TO PROPOSE TO HIS GIRLFRIEND.....KEEP IN MIND BY NOW ITS 1/10/23 HE GOES TO PICKUP RING GUESS WHAT THEY DONT HAVE IT 1/11/23 HE CALLS ME AND INFORM ME THAT THE STORE IN MN HAS MY RING CLERK CALLED ME FROM MN TOLD ME SHE'LL HAVE MY RING NEXT DAY AIR, I AGREED TO DROP HIS OFF AT A ZALES LOCATION THE PROBLEM I HAVE IS NOONE HAS CALLED ME ABOUT MY CASE, ZALES FAILED TO INFORM THE CUSTOMER AWARE OF THE MESS UP, ZALES MESSED UP THE GUY PROPOSAL HE HAD TO TELL HIS NOW FIANCÉ....I WANT A REFUND REALLY BUT DONT WANT TO GO THROUGH THE HASSLE...AND HOPE THEY CAN OFFER THIS GUY SOMETHING FOR THEY'RE SCREW UP IF YOURE READING THIS PLS CONSIDER KAYS OR

I order two sets of earrings for my mother for Christmas expecting to receive them shortly after Christmas never received the earrings one set of earrings was delivered to Illinois I live in Ohio the other side of earrings are still supposedly due to be mailed off but they said they were mailed out also nothing has been corrected they have not issued me a refund and nor have they fixed my situation I am furious

We have been shopping at Zales for years and have never been treated so poorly as today when we were there to get a repair on a previous purchase. A salesperson by the name of Quynh accused us of stealing the necklace, we were there to have repaired because I did not have my receipt, from a year ago. I asked her if she could call customer service to get the information. She said, “no but you can.”
I did call customer service then she did not believe customer service and said that I was fraudulently was giving her the wrong diamond numbers!
Customer service had to then call the store directly and ask for Quynh.
She still treated us like thieves and never apologized.
We were a complete inconvenience and liars to her.
I am completely appalled at this customer service after we purchase the warranty on the necklace a year ago, proved it to her, still she treated us like thieves!
She never gave an apology or anything.
This is absolutely unacceptable behavior from any employee!

Ordered a mothers ring on nov 29 for my daughter in-law for Christmas. they gave Dec 23 for delivery.. it still shows it hasent shipped. Customer services says 7-10 days before anyone will contact me. This is the poorest of customer service. Who knows what their excuse is going to be. Wont be buying from Zales ever again.

Ordered a ring for my wife on the 13th of December it's the 27th and it's not arrived so now my wife has to wait for her Christmas gift. Awful experience.

If I could go lower than one star, I would.

Item was never delivered and Zales costumer service doesn't even take the time of day to listen to concerns.

We are out our money and never had our item delivered.

Terrible service and would NOT recommend.

I ordered a pendant for my daughter engraved with the names of her three children. Upon inspecting the item, I realize the engraved names were not visible without a magnifying glass. I will never spend another dime on this company unless they reach out to correct this deceptive practice!

I ordered a Movado watch from Zales for my husband for Christmas. UPS lost the package, and has listed the package as lost on the tracking as well as informed me by phone that it is lost. Zales has opened an investigation , and will reply only by email within 10-14 business days. There are 13 business days until Christmas, so it is very unlikely that I will get a refund or replacement in time. This is an expensive gift that I will not be able to replace without a refund. So I am out the money and have no gift for my husband for Christmas. Literally the worst experience I have ever had with a company.

Pretty terrible customer service, only giving 1 star because I can't do zero.

Ordered a bracelet online for Xmas. Received the item two days ago and it was not my item. Package was addressed to me but item and packing slip were for a different person in a different state.

Called Zales and they told me that their ecommerce team has to handle it and it can take 10-14 days to get a response, they only respond via email.

Tried to request cancellation/refund and told nothing they can do until ecommerce looks at it and responds. Left me hanging with no out for possibly 10+ days. Really terrible support, most companies would have apologized and sent a replacement, it wasn't a terribly expensive item but now 2 people got the wrong item and are stuck.

I've been a long time customer of zales,but as of August I ordered some rose gold earrings that turned colors by October,that's only 2months.But it gets worse, I took them back to the store only to b told to replace it the cost will be mine like it was my fault that zales sold me something that changed colors. There's more,after calling customer service, they explained that it's not guaranteed that my earrings would stay the same color by human error, if I was explained that they earrings may not stay the same color b4 purchase, I would not have purchased them,what a bad way to treat a long time customer

Truly excellent customer service- had an issue with the Shipper (UPS) losing my order and Zales took ownership of the problem and handled it promptly. Customer service agents were helpful, friendly and effective. 10/10 highly recommend.

UPDATE: After posting Zales reviews and refusing to pay for a $261.00 repair on a 5 month old product, I finally received some hope and positive feedback from the local Zales Corpus Christi Assistant Manager, Nicole. She is waiting for my ring to come back from corporate and has offered to have it repaired locally. So if you’re at Zales in Corpus Christi and need help on a newly purchased repair item, please speak with her and see if you have any other local options. Also worth noting, Zales warranties only cover diamonds and no other gem stones.

Zero Star review. Bought a new Mother’s Day ring to replace another Zales ring and both rings lost stones due to poor setting. This new ring was only 5 months old and they want 261.00 to fix lost stone even though all prongs are intact. Shop elsewhere or be warned you are wasting a lot of money. Poorest quality and customer service that I have dealt with from a jewelry company.

My experience @ sales was straight do to the help of Zach. My wife loves the ring. So we all are happy thank you sir! And I will recommend everyone Zach Doxie

Great Ring, Terrible Service!

Went in with my girlfriend on a Tuesday to look at an engagement ring Zales had shipped in from their Seattle location for us to see and her to try on. We went in and the service was great, she tried the ring on, and all was well. After shopping around at a few different stores we decided that was the ring, so I set up an appointment with Zales for Saturday so I could pay for the ring and my mom could come look at it.

Come Saturday, my mom and I go in, and Zales has lost the ring! Just completely gone! They spend about 20 minutes looking for it (again, my mom had driven about 45 minutes to come look at it), and still couldn't find it. Finally, the lady pulled out a very similar ring for my mom to look at and told me they would ship a new ring in for me. Slightly frustrated, but not too worried about it, I paid for the ring, told them it needed resized to a 6.25 (the saleswoman wrote it down), and left for the day.

The next day, I remembered my girlfriend and I had talked about doing an engraving on the ring so I called Zales, they pulled up my information, and I told them I wanted an engraving on the ring. The woman on the phone was very helpful and had me text her exactly what I wanted engraved and exactly what I wanted it to look like. I did so, and was told the new ring would be in on Wednesday and then they would send it off for resizing and engraving and I would be able to pick it up 2'ish weeks later on the 16th.

About a week later, I get a call from Zales saying my ring is ready to be picked up, so assuming the process was just quicker than expected, I head in to pick up the ring. When I get there they pull out the ring and hand it to me. The lady tells me it's a better diamond than the first ring, but then I check and there's no engraving on it! I ask if it had been resized, and the woman checks it... nope! It's still a 7. I told her I had asked for it to be resized and engraved, and she responded that none of that had been relayed to her. Much more frustrated now, I fill out the engraving form in person and I watch her package the ring up to be sent for resizing and engraving. She puts a rush on the order, but it's still going to be back 2 days later than they originally told me it would be (now it will be ready on the 18th).

Fast forward a few days and I call Zale's customer service to see if I can get a discount or something for my troubles. The customer service lady on the phone (Erika) is super snotty and treats me like I'm in the wrong through the whole conversation. I explain my problem and she calls the store to see what's going on and what they can do. After a few minutes on hold Erika comes back on the line and tells me, "well first off it sounds like they gave you a better diamond" which is true, but I didn't ask for a better diamond, I just wanted my ring engraved and resized by the date they said it would be done! The first diamond was perfectly fine! Then Erika says "it's also store policy to call customers when their product comes into the store, and they just hadn't gotten the chance to send it out for resizing and engraving yet when you came in." Which is 100% false. They called me and said it was ready to be picked up! And when I asked about engraving and resizing, they said nobody had told them it needed resized and engraved! I tell Erika this and she once again talks to me like I'm making all of this up! Finally, she gives me a $50 gift card for my troubles, which I guess I'll just gift as I have no intentions of shopping at Zales anytime soon!