Zales Bewertungen 

The way they treated me ! By far the absolute worst they degraded me when I went to get a return is crazy horrible you will have to chase them down for your money dont waste a dollar here the amount of stressed caused makes me want to sue them and probably will have to

Unbelievable. We purchased a very pricey ring in October 1923. In August 2024, one of the stones fell out. They make a big thing about the lifetime warranty when you buy it. Pointing out that it should anything be chipped or broken or if one of the stones is lost, just bring it back in for replacement. I heard that over and over. So of course we call, and we are told it's not covered. Why? It's in the fine print; in order for you to maintain the warranty, which was never pointed out to us, you need to bring in your jewelry for an inspection every six months! Really? If you were jewelry is that good, why not just cover it? If the stone hasn't fallen out yet, what are you going to see? And who in their right mind brings their jewelry in every six months? Who has the time for that nonsense? I'd like to know how many people ever do that. So this is just a veiled way for them to not cover what they say they will cover. Oh, you didn't bring it in every six months! Give me a break. Never again. Absolutely ridiculous.

****BUYER BEWARE****, if you buy any jewelry with stones they are not covered under warranty. I bought a beautiful ring from Zales last year. It is London blue topaz and diamonds. I went in for my inspection and they told me two of the topazes were scratched on the galley. I told them I would like to send it off to be repaired and they told me only the diamonds would be covered under the warranty but not the topazes. I was like what. This was not disclosed when I purchased the ring. I am very disappointed and was told I could trade it in but I would have to purchase double what I bought it for. I want to return the ring and get another ring but I am not willing to upgrade double of what i paid for. I would like corporate to contact me for a resolution. These things need to be disclosed before purchasing. 

Totally agree that Zales is a rip off and they're not honest about charges. Stay away from this organization!

Zales and community Bank deserves a zero Zales sold me a gold chain worth $4,800 had it less than 3 months and started noticing gold flakes on my neck set the chain down on a jury Rag and gold flakes kept falling off I have video and proof they let me return it didn't take my balance back to the balance the card is supposed to set at. and now do not want to pay me my money for making the payments towards the chain with the flaking gold... (Smalls claim court here I come )this about to be funny
they're a rip off
(Stay away from Zales people)
I have a live video of the go falling off when I put the chain on the rag Tiktok is waiting..
Video Coming soon

I wish I could give Zales a zero!!!! The District manager and store manager are useless!!!!!! I spent a lot of money at this store. I went to customer service for help, no issues with them, to return something outside the return window. It stayed at the level of the District manager for months!!!!! Then they said it was way too far out of the window to do the return. YES because it took them forever to help me!!!!!!! They said my only option is to do another trade up. OH of COURSE!!!! More money in their pocket. In the meantime the rings I love from Kays have to go back because they won't work with me. They are sister companies, there is no excuse for this!!!!! We had medical issues going on with some of our relatives which is why it went outside the return window. It was by 1 week.

The sales woman is very unprofessional she was in the middle of helping me then she decided to take a phone call for like 15 mins I ended up walking over to Roger’s and Hollands jewelry store across from them to have my other piece of jewelry checked that I purchased from the last time I was at sales and had a bad experience. I have purchased the majority of my jewelry from the Davenport store before they closed it was a wonderful experience there. Now it’s a terrible experience no apologies and it just felt like I was an inconvenience. I would get a better sales person who enjoys their job

Couldn’t be happier with my experience at the Sandusky Zales Store. Worked with the store manager Joe on a custom ring and he bent over backwards to make sure it was just what I wanted! The staff in the store ,everyone I met was kind and so helpful. Their bench Jeweler, all I can say is they are amazing ! My sapphire is a ring of my dreams ! I’ve sent friends there and they have had a great experience as well! Thank you Joe!

I went to Zales to get a diamond cross soldered together but they needed to add more gold to it to get it to fit the necklace. They gave me the pendant back soldered together so I had to yank on my necklace back and forth when I wanted to get the clasp to the back of my neck where it belongs. After a month of doing this my necklace I bought in Aruba broke so I bought another one and it wouldn’t go through the cross because of the way they soldered it. I took it back to them to have them try to put it in and they said they couldn’t it was soldered wrong. They admitted it! I told them they needed to fix it and I already paid for it to get it fixed right the first time and they said there was nothing they could do. They said they had to charge me again to get it fixed right. So here I am stuck with a $1500 diamond cross necklace that doesn’t fit a chain and I’m not paying THEM to fix it again. I don’t trust them. So I’m going to another jeweler that will hopefully fix it right like they should have. They are just money makers. Don’t go there!

Necklace broke after only a few uses but was outside the return window. Their solution was to sell me a warranty plan because they said it would just break again. How about not selling cheap jewelry that breaks?

I do not understand the low reviews. I have the lifetime gaurantee engagement ring set and I have had excellent quality and customer service every time. My only complaint is that my local store does not have much of a selection for male jewelry.

The customer service at Zales is extremely disappointing. As someone who rarely complains and generally gives the benefit of the doubt, I was shocked by my experience. The main stone of my wedding ring fell out while I was cleaning it. Upon examination at the store, I was told it was missing several small diamonds and needed over 30 prongs fixed, which was fortunately covered by my plan. Although the gal couldn’t see any chips in the main diamond, she said it had to be sent to headquarters for further inspection.

Later, I was informed that my main diamond had a chip that wasn’t visible in the store and it would cost $1,000 to replace it. I simply wanted my original diamond put back, but they refused. When I received the ring back, I expected the prongs to be fixed under my plan, but they weren’t. They told me it was all or nothing – I had to buy a new diamond to replace the supposedly chipped one. I could visually see no missing small diamonds as initially claimed.

There was no apology, no empathy, and no alternative solutions offered. As I left, the associate said, “You have 30 days to change your mind and come back to get it done.” I’d rather purchase a whole new ring elsewhere.

I believe customer service is incredibly important in a business and Zales sadly does not have it. :(

The location in Galleria Woods Mall has the rudest management. I purchased something over 600.00 and got treated like I was a nobody on two different occasions by their rude management staff. This location needs training on customer service and deserves a negative star. Get your jewelry someplace other then their

I wish I could get this place to zero star first of all I would like to say don’t purchase NOTHING from this raggedy place. The jewelry is a poor quality and they charge you an expensive price and when you come to try to get help they don’t care so they rob people of their hard earn work money. Kristine Plymire Is the sales associate I have been talking with she does nothing but lie so if she’s you working with her, Good luck

While visiting the Zales in the Lufkin Texas Mall, I was ignored and treated poorly. Over the years, we have bought several pieces in this Zales, but I won't be back. There were 2 sales associates there, and neither would even acknowledge that I was standing there; and in fact, would look away when I tried to make eye contact. Customer service is not at all what it used to be. Whatever happened to, "hello m'am - be right with you!" Or - "it'll be just a minute, thank you for your patience." I was completely ignored, like if they didn't make eye contact, they wouldn't have to help me.

If I could leave 0 stars I would have. My grandsons pooled their money and asked me to order a “Mothers Necklace” with their names and birthstones in it for their Mom for Mothers Day. Customer service regarding delivery was awful and even lied and said they “tried” to deliver it but no one was there and yet UPS said it did not have the necklace and had NOT tried to deliver it. Then, after it arrived, she wore it twice and the chain broke. I contacted customer service and asked them to send a replacement chain but they said I would have to return the whole necklace for replacement or $$ back. Does this make sense to anyone? It has MY grandsons names on it and their birthstones.Why would they rather make it again and send back to me instead of just sending a new (hopefully better quality) chain. I do not recommend Zales or Kays (owned by same people) to anyone!

I am writing this review based on the transaction so far. I have not received the product as of yet, i will give another review when it comes in. They Double charged me to make sure the funds were available. Being on a paycheck to paycheck basis, its a little inconvenient. So instead of having money for groceries i have to wait a couple of days to get $400 put back on my card. More than likely will not buy from here again.

We bought a necklace and earrings set over a year ago. The necklace continued to break and we brought the whole set into repairs 3 times. The third time they deemed it unrepairable. Since then they have lost the whole set. It's been 9 months of back and forth. They finally agreed to replace it but we need to now pay more for it. THEY LOST IT AND ARE EXPECTING US TO PAY MORE MONEY FOR REPLACEMENT. The earrings were fine and we could just replace the chain the pendant was on. But again, they cannot return it because THEY lost it. And it will take months before they can get another set sent to a store. This is a bad company to buy anything from. Their parent company, Signet Jewlery is who we are dealing with.Their brands are also Kay Jewelers, Zales, Jared, Banter by Piercing Pagoda, Diamonds Direct, Blue Nile, JamesAllen.com, Rocksbox, Peoples Jewellers, H.Samuel and Ernest Jones.
Buyer beware

I was told by your associates on March 19th 2024 at 11:47am that they couldn't find my contract using the receipt I gave them.the woman told me the way zales keep up with contact now makes it hard to find.well today I came back with the same receipt, gave it to another associate Aniyah and she found my contact and I had paid for the life time warranty so now I could get my rings sent out to be size,15 days later.i think that was poor customer service. If you don't like the work go some where else to work.i been coming there for years I was so surprised at that kind if service because I never had this happen here at this store ever.i was going to stop shopping there until I met Aniyah.she changed my mind with how she didn't stop until she got the job done. Thank you again Aniyha

Purchased an item from the Marilyn Monroe collection. The item page shows the piece of jewelry in a special Marilyn Monroe collection box with a certificate of authenticity. Well, item was delivered today, but did not come in the special collection box nor did it have the certificate of authenticity. I reached out to customer service and kept getting told the same thing, “the bracelet doesn’t come with that box or the certificate and we don’t supply those items”. And even when I called them out by letting them know the same item is being sold used by someone on Poshmark and they have both the box and the certificate, and even sent a screenshot of that listing showing that those items were present, I was still told the same thing, “the item doesn’t come with the box or the certificate”. When a company charges a premium for exclusive items and pictures these items in the product listing page with a special collection box and a certificate of authenticity, and then lies about them not being included, it sours customers from wanting to shop with them anymore. This world is getting more and more expensive and when someone can finally afford something like this, they expect to get what they paid for. I will be taking my business elsewhere moving forward.