Zales Bewertungen 

Totally Fake Mother F. Scammer website

I have made 2 separate online purchases only to be told they were canceled because of no inventory. The purchases were 4 weeks apart. Do not waste your time. They will send you emails/texts about clearance/sale items that they do not have. All you get is a “yea sorry about that”. No options just deal with it. Spend your money elsewhere.

I went with my sister to purchase wedding rings for her son and his wife. They were nickel plated. The rings turned colors in less than 3 weeks and the stones fell out. The purchase price was almost 4k.

I’ve had an amazing experience with azalea. My husband and I both recently got married and got our wedding rings through sales. Perfect quality and customer service was very helpful. Much recommended.

If I could rate a ZERO I WOULD. Terrible Customer Service Experience at Zales

I’m extremely disappointed with the service my husband and I received today at Zales. Last year, before I underwent brain surgery, my husband’s wedding ring—which we purchased from Zales—broke within the first year. While I was in the hospital, my husband went to the store and spoke with an associate, who documented the issue and gave him a receipt for the replacement process.

Today, we returned to the store to complete the transaction. Upon entering, no one acknowledged us—not even a simple “hello” or “we’ll be right with you.” We waited patiently for 15–20 minutes, which was understandable since they were helping other customers. However, the overall attitude in the store was cold and unwelcoming.

When one of the sales associates, Vinny, became available, he didn’t greet us or ask who was next. He just walked over with an unpleasant demeanor. I first asked about my ring, which we discussed briefly, then we moved on to my husband’s ring. We found a replacement, but when he started the transaction, something didn’t seem right. We were suddenly being charged over $200, despite having a warranty on the original ring.

When I asked for clarification—simply wanting him to break down the charges—Vinny became defensive and began raising his voice at me. My husband had to step in and ask him not to yell at me, but instead of de-escalating, Vinny became even more disrespectful. It was shocking and completely unacceptable behavior from someone in customer service.

This isn’t just about one rude employee. The entire atmosphere of the store was unpleasant. No warmth, no professionalism, and no sense that customers are valued. Vinny’s attitude was especially appalling—disrespectful, condescending, and aggressive. After everything, he just said “we’re done,” and walked off.

Zales needs to seriously reevaluate the staff at this location. Customer service should never make people feel disrespected or like they’re an inconvenience. What was supposed to be a simple transaction turned into a stressful and disheartening experience. Something needs to change.

Purchased the lifetime warranty warranty for beautiful earrings that were flimsy at best. They broke and were taken to the Astoria store. No way they could properly fix them as they are hollow. Store manager opted to send them out for repair. They came back very poorly repaired, warped in shape and on the verge of breaking again. Manager said I could return the earrings and choose something in the store. Found 2 rings totalling slightly less them the earrings price. Nope. Has to be equal to or more. Nothing else in the store that I wanted. Brick and mortar stores have limited merchandise. I wanted a gift card to use online at my convenience. Store manager was extremely uncooperative. Reached out to Corporate on February 20, 2025. They opened a case. They spoke with store manager. Still uncooperative. Case was escalated. 2 weeks, 7 calls and multiple promises of someone getting back to me later, still no resolution. Today I was told escalations is backed up and there are many cases ahead of mine. First time I've heard that !!! Every agent I've spoken with has been nice, but nothing is getting done. How many additional calls will I need to make to get a resolution, as not one person has reached out to me? I'm doing ALL the reaching out !!! Howmuch more of my time will I need to spend and how many more weeks will it take to get the resolution I deserve for an unacceptable shoddy repair of Zales merchandise?

As a customer, I don't feel I've been properly treated, and I am most certainly not being unreasonable. Why is receiving a gift card such a big deal? I'm not asking for cash back. Zales is a huge corporation. What is the issue here? Never ever again !!! This customer is out !!! DONE !!! Perhaps time for a conversation with my attorney, when such a simple resolution could be provided.

I purchased a 3 carat white diamond tennis necklace and it was not worth what they charge. I bought it to a jeweler and he looked at it and he told me it’s not worth 10 times what I had paid for it basically I got ripped off. I will never buy jewelry from any mall jeweler..

The woman in the store was very unhelpful and rude to us. We needed help with sizing and ordering in order for the ring to be on time. She seemed like she was trying to discourage us from getting what we wanted. Very rude. O stars for her but two for the ring.. it’s very nice.

Husband purchased a diamond necklace. When he gave it to me it was too short. We took it back to exchange chain for longer one. Was told we would have to buy a new one. No credit on the one we were returning. This has never happened to us before. Salesman very rude. We ended up returning the $2000. Necklace
They lost us as a customer. We were looking for pearls for our granddaughter as well. So lost that business too. So disappointed. Have always had great experiences. Salesman told us I should have been with him to try the first one on.

Ordered online, box was delivered damaged and empty. ZALES response, we'll get back to you in 10-14 days. The worst ECommerce ever.
Don't expect any support if something goes wrong. Didn't get my order and didn't get a refund. Do not order online from them. If you do pray nothing goes wrong because they won't help.

I am absolutely appalled by my recent experience with Zales Colorado Springs, CO. I purchased a ring as a gift for my wife, and the entire process has been a nightmare from start to finish.

First, the quoted price I received was significantly lower than what I was ultimately charged at checkout. This bait-and-switch tactic is completely unacceptable and frankly, feels fraudulent. I questioned the discrepancy, but the staff offered no reasonable explanation, simply insisting the higher price was correct.

The situation worsened when the ring needed to be transferred between stores. Not only did the transfer take an unreasonable amount of time, but the ring was lost during the process. Lost! A valuable piece of jewelry, intended as a special gift for my wife, vanished while in their care.

If the overcharging and loss weren't bad enough, the store manager's explanation for the loss was insulting. They claimed the employee responsible for the transfer was "mentally ill," as if that somehow excused their negligence and the company's failure to secure my property. This attempt to deflect blame onto an individual’s health status is not only unprofessional, but also deeply insensitive and potentially discriminatory. It speaks volumes about the lack of accountability and integrity within this organization.

I am beyond disappointed. Zales has demonstrated a complete disregard for customer service, ethical business practices, and the safe handling of valuable merchandise. I would strongly advise anyone considering purchasing jewelry to avoid Zales at all costs. My experience has been nothing short of a stressful, expensive, and ultimately heartbreaking disaster. I am still fighting to get a refund or some form of restitution for the lost ring, and the complete lack of empathy or even a sincere apology from Zales has only compounded my frustration. I will be taking my business, and recommending that everyone else do the same, elsewhere. NOT AGAIN!!

I wish I would have read reviews before!! Evidently Signet. ( whomever they are. Based wherever!!!? Have monopolized Zalez, Jared and a number of other once wonderful stores. I just received an order, not as described! The packaging is wrecked and customer service can’t even reach anyone to resolve. If this represents how they feel about their products and customers, it’s disgusting . I doubt it’s USA based ! Do not make my mistake. Go to small business jewelers that respect consumers and stand behind their products. This is an insult to anyone’s intelligence. I hope that if they are manufacturing junk out of USA, they get tariffed up the jing Jung and Americans cease spending their hard earned money on junk.

Charged me for an item I never received, didn't file my claim for an extra 2 weeks and then told me they couldn't help me after they told me almost a month after the fact to keep the packaging I was sent to them. Completely rude and unprofessional,zero help. Would never buy from them again

This company robs you blind. False advertisement on gold plated rings. This rings will fade and turn your finger a funky color in one month. Worst purchase ever made. Also this company refuses to issue refunds of any kind. They don't care about their customers and will not work with you on a refund. Save your money, DO NOT BUY FROM ZALES. THEY ARE COMMITTING FRAUD. Report them to Consumer Protection Bureau.

I ORDERED FROM THEM ON 12/14/24 NEVER RECEIVED MY PACKAGE IT WAS SPECIFIC INSTRUCTIONS TO GET SIGNATURE. THE RING WAS LEFT ON SOMEONE'S DOORSTEP. THEY TOOK A PICTURE AND CLEARLY WASN'T MY APARTMENT I LIVE ON THE SECOND FLOOR THIS WAS A 1ST FLOOR HOUSE. I EAS TOLD ON SEVERAL OCCASIONS NOT TO FILE A DISPUTE WITH MY BANK BECAUSE IT WOULD SLOW DOWN OR BLOCK MY REFUND OR RESHIPMENT. BUT THEY WERE ACTUALLY WAITING FOR THE FUNDS TO CLEAR JUST TO TELL ME TO DISPUTE WITH MY BANK OR UPS. WHEN MY CONTRACT WAS WOTH ZALES... THIS PLACE IS A JOKE AND DOESN'T VALUE CUSTOMERS OR KEEP TO THEIR POLICIES OR TERMS AND CONDITIONS. I DO NOT RECOMMEND ORDERING ANYTHING FROM HERE, MAYBE YOU'LL MAKE OUT BETTER GOING IN PERSON OR JUST GOING SOMEWHERE ELSE BECAUSE THEY'RE HORRIBLE TO CUSTOMERS IN MY HONEST OPINION.

100% trash. They had a "$50 off your first order" flashing at the top of the screen with no asterisk or any details. It was straight and simple promo offer. Wouldn't work when I went to check out, so I messaged someone about it online and of course they are all about a power trip for their rules and policy. She didn't even know which promo code I was talking about so I screened shot it and of course she sends me this long stipulation list that was never notated as part of the promo code. She was worried about saving the company a dollar when in fact they just lost me purchasing 2 watches. Was gonna be my first time with Zales. No wonder the reviews are terrible for this place.

Don’t purchase anything from Zales my order is was delivered wrong I haven’t received my order. Zales refuses to reship my order nor provide me their insurance company name so I’m able to file a claim with them! I will never spend another penny here!!!!

I Ordered a necklace to give my wife for Christmas that was supposed to be delivered December 17,2024. It’s now the December 18 and it hasn’t even shipped yet. Reached out to customer care live chat. Which was absolutely no help informed me that they would have the e-Commerce department email me Once they investigate the problem in which I was never informed, as what was the problem. Tried calling customer care and remained on hold for almost an hour so I reached out by live chat again later in the evening and was informed there was no one to talk to and that it could take 10 to 14 business days for them to look at it with Absolutely no concern that this is a Christmas gift and they dropped the ball and offered no resolution or effort to make it right. So DO NOT spend your money with this company. Because once they collect payment, they are no longer concerned with you

Zales committed fraud against me and did a bait and switch with my diamond.  My husband originally bought my 1 carat engagement diamond in 2006 from Zales.  In 2012 he bought me a 1 carat diamond that went into a pendant from Zales.  In February 2023 we were upgrading my 1 carat diamond to a 2-carat diamond.  We purchased the 2-carat diamond from Zales and traded my 1 carat diamond that was in my pendant, also bought from Zales.  The 1 carat that was in my original engagement ring was not being traded in it was to be put into my pendant and the one in the pendant was to be taken out and traded in.  I have documentation that shows the one in the pendant was being traded in.   We gave Zales at 1101 Melbourne Rd Ste. 3041, Hurst, TX 76053 my 1 carot engagement ring, the 1 carat pendant and then they had the 2 carat diamond they were putting into my original engagement ring setting.  All 3 of these diamonds were sent off to their jeweler.  Zales had 2 rings and a pendant necklace.  We were to get back the 2-carat engagement ring that the diamond was now in my original setting, and a pendant with my diamond that was in my original engagement ring from 2006.  We just discovered on September 23, 2024, that they stole my original engagement diamond from 2006 that was not being traded in and left the diamond that we were trading in, in my pendant.  We have to take all of my jewelry in twice a year to get inspected to keep the warranty valid.  Zales has done 3 inspections since this all transpired in February of 2023 and have signed off on a diamond bond inspection for a diamond that is not in the ring, this is fraud and breach of contract.  The store manager Bridgett Barnardo at the 1101 Melbourne Rd Ste. 3041, Hurst, TX 76053 store confirmed on 9/27/24 that the diamond I am suppose to have in my ring, the diamond that was purchased in 2006 is not in the pendant, she looked at the physical diamond in the store and the paperwork. Bridgett Barnardo, the store manager at 1101 Melbourne Rd Ste. 3041, Hurst, TX 76053  then called Sherri, who wouldn’t give her last name, who we have been dealing with at their corporate office on 9/27 and confirmed to her that the wrong diamond is in the ring, that should be on a recorded line…  They just keep telling us they need to do more research.  This store did a bait and switch, took my better-quality diamond that I never authorized them to take and left the less quality diamond that was already in the pendant that was signed off on to trade in.  Zales has been committing fraud for the last 18 months.  We were not aware that this had happened until the pendant needed repaired in September of 2024 and they turned the diamond in the pendant to be able to see the GSI number and we were informed on 9/23/24 that the diamond that was in my pendant was the wrong diamond, the diamond that was in my pendant is the one that we agreed to trade in.

Jewelry Repair is extremely slow Zale's seemed to have a one way Relationship with its customers today I could not even Replace a battery to my watch because they didnt have the tools to take the back off and understand over the years I have spent close to 10.000 dollars with Zale