Zales Bewertungen 

I took a diamond gold bangle bracelet to Canton oh store. It was a gift and I took all paperwork with me but I did not have a receipt. I wanted to trade it on on something double the value. I was told it was worthless without the original receipt. It was a gift. Im not going to ask for receipt. It will take my business elsewhere

Bought engagement ring 6 years ago been paying 1 day or 2 within range the phone tells me the bill is going down but then recently I called and my card was maxed out again out of no where I called and they said for 5 years I been paying only late fee and that it was going up each month but phone said it was going down don’t fall for these guys they are crooks

I placed an order on 2-12-26. The order was confirmed and a UPS shipping label was created. For reasons I can't explain, UPS didn't actually pick up the package until today, 2-20-26. Their online customer service text line is a joke. I'll never order from Zales again.

I just wanna give the Norfolk Outlet Store a big thanks. All this goes to Dean and his staff. I’ve been dealing with Dean for around 25 years and will always bring my business his way because of his customer service as well as his advice and professionalism. The staff have also been great, love this store

I placed an order which was supposed to be a gift for my wife on Valentine's Day, and when I checked the tracking info, it stated it was refused by the receiver and was sent back to the sender. I spoke with customer service, and all they could offer was an apology and the assurance that we will refund your money. They had no additional information. No explanation on why it was sent back. Thanks for ruining this special day. I'm closing out my credit card and going somewhere else.

The jewelry was just received and the box was cheaply made. So disappointed in Zales. They seem to be an outlet now.

I ordered my wife the blue topaz ring, earrings, necklace and bracelet for Christmas 2025. I procrastinated as usual and was very pleased to see that Zales online could still ship before Christmas. The first problem that occurred was that during check out my order went from ship to store to delivery to my house. The order came in on Christmas Eve (2 thumbs up on speedy delivery). Once the package came off the truck it immediately was wrapped and set under the tree. When my wife opened the box (Undamaged and untampered with), there were 3 separate boxes inside. She opened each one and only 2 of them had anything inside. Out of the set she only received the earrings and necklace. No ring and no bracelet. So at 8:00am central time on 26DEC2025 I called Zales customer service to make a claim for the remaining pieces. I was to that this had to be escalated and would take 7 to 10 days for the investigation to be completed. During this time no one made an attempt to contact me with any updates. I called several times and was stone walled and told it was being worked on I just had to be patient as the had a high volume of complaints and it was first come first serve. Finally on 12Jan2026 I received an email stating that an investigation was completed and video shows all items being put into the delivery box and shipped so there was nothing further that they could do for me. This is funny to me since the ring box was set up for earrings and a necklace and not a ring. I then proceeded to call customer service and requested a supervisor (Cathy W) and was given the exact same story that was texted to me and was assured that there is nothing that Zales would do for me. I then demanded to speak to her supervisor (Kayla). She asked me to give her 24 hrs to complete an investigation and she would personally call me back BUT THE DECISION MAY NOT CHANGE was her last words before getting off the phone. She did call me back around 2pm the next day to tell me they were not going to send me my merchandise or refund me any money since the video shows everything in the box. They will not share a video with me (how convenient). But did offer to cancel the lifetime warranty that I placed on the products. This was unacceptable to me. Customer service was rude and essentially insinuated that I was making a false claim. I have now initiated a claim with PayPal to get my money back. We quit shopping at KAY because they lost my wife's warranty on her ring that had been serviced there for the last 20 years. Come to find out KAY and Zales are owned by the same people. I will not shop at either store from here on.

I had the most terrible experience I have ever had. We brought a few rings that was on sale. Because the store associates didn't have us to sign so sales cancel our order. We went back to get the same items, the sale was off and they would not honor the price which was not our fault.

Would be 0 stars but not a option.... ordered a gift for Christmas never came but they sure as hell charged me for it... customer service sucks and will be 7 to 10days before they even review where my stuff is at or if im refunded

We visited the Zales Store at the Arnot Mall in Horseheads, NY....we needed our rings cleaned and inspected.....the staff was wonderful; not only did they inspect and clean our rings, they also advised us what to do with a Mother's Ring that was losing gems...just a wonderful experience

Ordered on the 12th. Said delivery would be 24th. Called the 20th to see if shipped. Was told to rest assured it would be shipped and arrive on time because their website was accurate. Called again the 23rd because tracking still said "preparing". After a long online chat, the item had not even shipped. So I requested my order be cancelled. I was told they could only submit a request to cancel because it could still possibly be shipped. Then they didn't want to send an email stating I request a cancellation due to their failure to ship. I called on the phone and that lady sent me an email stating a cancellation request was placed. Then I got an email at 702 pm (they close at 7pm Eastern time) that they apologize for the delay and the item went out but that there was a delay in customs. My question is simple, why was this not updated online, especially if it was a customs issue and their online tracking was so accurate? Anyway they offered me 10% off of my "replacement order". Well if it's delayed, then why do I need a replacement order? And who said I will pay to replace my own order that you lost or failed to ship on time? I will be disputing this charge. And just to describe how much BS this is- I placed an order with Helzberg diamond on the 14th (two days after this order) and the person of that order received it on the 19th (with a 2 day weather delay). Save your money and use Jared's or helzberg or Kay jewelers.

Received white gold diamond earrings 11 months ago as a gift, and a few days ago both earrings broke. On one of them the post broke off and on the other one, one of the diamonds fell out. Husband bought them from Zales online and the online customer service set us up with an appointment in person. In person "customer service" failed to acknowledge our appointment and then very flippantly said oh you didn't purchase insurance? You'll have to pay to have them fixed. We asked, to be clear, someone can spend HUNDREDS of dollars on white gold and diamond jewelry that breaks in less than a year and there's nothing you can do for us? She was smug and told us not if we didn't purchase insurance. I wore these maybe 15 times in the year and Zales doesn't GAF about their customers. They sell garbage jewelry and have garbage customer service to match.

On 12/07/25, I ordered a Vera Wang wedding band that my fiancé loved. This was an online order, which I wasn't really a fan of, and my fears were born out.

I received the order confirmation when I made my order, with no communications from them on until 12/18/25, when I received that they had cancelled my order due to an 'Inventory' issue.

Attempts to reach a human Zales support were meant by bots, no humans. I've given up dealing with them on this issue, or any future purchases.

There is no WAY anyone should take a chance on such big-ticket purchases with a company that doesn't have a reliable inventory control system and no recourse.

To their credit, my credit card wasn't charged, but.....;No Mas!

In the three months I’ve owned this ring, it has required four separate repairs, and I barely had it in my possession for most of that time. Zales has had it in their possession for over half of the time being “repaired.”
My husband ordered the ring online and was sent the wrong size. After our proposal, we sent it in for resizing and engraving. When it was returned, the inside blue sapphire was chipped, requiring another repair. The store later called to say the ring was ready, only for me to arrive and be told it had been sent back without being repaired at all. That meant sending it out again.
After finally getting the ring back—having been without it for nearly two of the three months—one of the main diamonds fell out within two weeks.
Corporate was informed throughout this entire process and was neither helpful nor understanding. I received $200 back and a $100 store credit, and their proposed “resolution” was to exchange my ring. This was unacceptable to me, as this ring is my engagement ring and holds deep sentimental value. This is apparently the only option so I had to exchange it.
To make matters worse, when the store manager told us to come in for an exchange, she claimed they had my size in stock. When my husband arrived, she realized they did not—another mistake—and suggested sending a different ring out for resizing, which would take another 2–4 weeks. At this point, there is zero confidence this would even be done correctly.
Every issue in this process has been due to Zales’ mistakes, yet I’ve consistently been made to feel like the inconvenience is somehow my responsibility. This experience has been exhausting and disappointing from start to finish.
I would not recommend Zales.
Michelle, the store manager, has been helpful and responsive throughout this process; however, the support from the corporate team has been unsatisfactory.

I recently went to my Mcdonough Georgia Zales to have my ring expected and cleaned. The staff was great as always. When I first went in the store I immediately saw the new renovations and felt extremely uncomfortable!!! The new design is really horrible!!! The feel of the store is cold and not consumer friendly. You really can't see the jewelry for sale. Not even half of the inventory. I will always have my ring inspected , but will probably never purchase from Zales again. This makes me sad, and mad 😠

Ordered this necklace as a gift for someone else but it came with my name on the necklace. Also the chain looks good but the name plate but the looks a prize from the bubble gum machine. I purchased this necklace five years ago for some else and it looked way better than this. The Zales box is plain and black the last time I was given a grey velvet jewelry case for the necklace.Not a cardboard box in a plain velvet bag. This is poor presentation to gift someone with.

In addition, when I’ve made the purchase on October 31st a debit from my card in the amount of $245.03 was made several days later the funds was returned to my account. Then on November 23 of 2025. I received an email confirmation that my item had shipped a nd then my card was recharged. This has has caused an inconvenience and an overdraft in my account. I was under the impression that the merchandise was already paid for after making the initial order. I called the customer service rep and she confirmed that the item was already paid for and then I should not be recharged when in fact I was charged because the hold was removed so this is the first inconvenience that I experience After receiving the necklace. I am very dissatisfied with the quality of the merchandise. I expected the nameplate to look a little blingyer the name chain looks. The actual chain of the necklace looks fine, but the nameplate looks very much like costume play jewelry.

Lastly, I made a call to Customer Service today for sales on Thursday, November 25 and this call was placed on 11:35 AM Eastern standard time. The customer service representative was very rude. She continue to let me know that the thank you note in the line where I was supposed to supply the name was different, which is I already knew. I have worked in customer service previously in my past for almost 20 years. I would never put blame on a customer without providing a resolution of how we can satisfy the customer or fix the problem this customer service representative did not offer me solutions she continued to ask questions. She placed me on an extremely long hold (15 minutes) asking me if she could research if it was my error with the warehouse error to my knowledge I put my sister‘s name in line one on the order form. I would not order a necklace for myself as a gift to my sister it’s very common that this could’ve been a computer error maybe not a warehouse error or human error .But certainly a computer error in the order form. The front end of the website contact forms are outdated on the zales website. I would like a refund and I am just very disappointed at the downfall of service in this company. I was unable to leave a review on product . I was unable to send an email to zales customer complaints. The forms on the contact interface of the on the front end of the sales forms. Contact forms are not able to be submitted. That’s why I am writing this letter so this is my fourth inconvenience and dealing with this company at this point I would just like a full refund and I do not think I will not be doing business with this company in the future.

I bought an item with a promotional plan 6 months ago. The promotional period expired, and rather than warn me and give me a chance to pay it off, I was hit with fees and a much higher interest rate. I view that as not very customer centered. I would have paid it off had I known.
I will NEVER deal with Zales again.

I purchased a chain for my son on 06/11/25 from Zales for over $700 and it tarnished and totally changed color within a month. Zales refuses to refund or do anything about it. I specifically purchased this item from Zales thinking that they would have better quality products, but I was sadly mistaken. Their jewelry is extremely cheaply made and they turn around and sell it for a ridiculous amount of money. Then they won't do anything to help their customers. This a horrible way to treat customers. CONSUMERS PLEASE BE AWARE...DO NOT PURCHASE JEWELRY FROM ZALES!

Had great customer service at Zales in Mall of Louisiana in Baton Rouge La. Her name was Ruby. Very pleasant and helpful lady.

I Visited The North Dartmouth location on Wednesday 9/24/2025... I stood looking at the watch section after walking through the store 3 different times while the 4 associates and the manager were... The manager and the 4 associates looked at me directly and NEVER acknowledged me... I was there for more than for more than 15 minutes... I knew how long I was there by looking at the MOVADO watch that I had the intention to buy... There were NO other customers in the store the whole time I wasted there... Frustrated by this experience, I walked down to the competitor's store and was treated with total RESPECT and purchased the exact watch that was in Zale's showcase for the exact SAME price... After the wonderful experience at the other store I walked back to the Zale's location where I was AGAIN NOT acknowledged...I walked over to where the manager was sitting and where the other associates and had to say "Excuse Me" the manager Finally said "Can I help you". I Showed him the Movado watch that I purchased elsewhere... Then I said: "I just bought this watch at Kay Jewelers, for $850 instead of in this place because, I was standing there for OVER 15 minutes after walking through this place and was completely ignored buy You AND your 4 associates... You all have a good night... You can IGNORE that Too" with no response by this "So Called" manager... I walked by the same store today 2 days later and stopped in front of the watch showcase for another few minutes and was AGAIN ignored by the 3 associates, that were again standing around, with NO other customers... I will NEVER walk in that store again... I can't believe that these "PEOPLE" can Ignore a potential customer or even another "HUMAN BEING" If that's the way That Zale's does business, I am DISGSTED by this company.