Zales Bewertungen 

I brought my wedding rings to Zales to have them soldered together into a single set. The rings were sent out for repair, but my rings were lost during the process. These rings had significant sentimental value and can never truly be replaced.

The most frustrating part was the lack of communication and updates. I had to repeatedly follow up to get information, and the only response I received was an apology. While mistakes can happen, I expected better customer service and a more proactive effort to resolve the situation.

Unfortunately, based on my experience, I cannot recommend Zales to friends or family.

I am extremely disappointed with the customer service I received from Zales.

I have been a loyal customer for years and have spent thousands of dollars with this company. Recently, I lost a small diamond from my ring and reached out for assistance. The repair cost was less than $300, yet both the store manager and corporate customer service refused to help in any meaningful way.

What was most upsetting was not the denial itself, but the way we were treated throughout the process. The store manager acted as though we were asking him to do something unethical simply by requesting that he consider helping a long-standing customer. There was no empathy, no attempt to find a solution, and no appreciation for the loyalty we have shown over the years.

To make matters worse, I had been having my ring inspections performed at a Zales location that has since closed. Despite that history, there was no willingness to review the circumstances or work toward a reasonable resolution.

Companies often talk about valuing customer loyalty, but when a loyal customer needs help with a repair costing less than $300, actions speak louder than words. After years of business with Zales, it is disappointing to learn that customer loyalty means so little.

I expected far better from a company I trusted with such important purchases. Unfortunately, this experience has completely changed my opinion of Zales, and I cannot recommend them based on the customer service I received.

I just want to acknowledge the customer service that was given to my husband and I at the Lehigh Valley mall in PA. Her name is Connie and she is the best. She took her time and expertise showing us different pieces and pricing. We have bought several pieces and are happy with the purchases.

My fiance bought my engagement ring from here. Unfortunately the ring was not a right fit. As soon as we got back we dropped it off to be RESIZED. Waited patiently for two weeks to finally be able to to wear my engagement ring that everyone has been asking to see. I receive a call from Zales monday for a sales report to excitedly tell me that THEY DESTROYED MY RING BEYOND REPAIR. IT WENT IN FOR A RESIZE. Completely distraught because I just lost the most sentimental thing I possessed I hang up with her because who wants to sob to a lady who was way to happy to you your ENGAGEMENT RING IS GONE. I call back and get rude man who INSISTED on talking over me. After getting no where with corporate. Told it would be another TWO WEEKS for a new one to come in eith no possibility of rushing it. We were also told "it was a manufacturer defect". YOU SPECIALIZE IN FINE JEWELERY WHAT DO YOU MEAN. HOW WAS THAT MISSED BEFORE IT WAS SOLD.
My fianace calls upset and they wait THREES DAYS to get a call from a "specialist" that wasted our time explaining nothing we havent heard and thought this was about a WATCH. She had absolutely no idea anything about the case, at all! We asked for compensation which they l WILL NOT discuss until "ring has arrived" how SHADY. This was NOT a store problem. TELL ME HOW YOU WILL MAKE THIS BETTER. We asked for a higher up and to this day, FOUR DAYS after opening a case, We have not discussion of compensation considering a sentimental item was damaged, and we can now NEVER trust them again. No talks on how we can ensure the next one WILL be a quality item. With all the awful reviewS dealing with this company I am honestly scared. Additionally, we have NOT seen the original ring. We have no idea whats was damaged exactly. No pictures NOTHING. They took my engagement ring AND wedding band (we sent that with it) DISPOSED of them and slapped a bandaid on the situation by simply just ordering me another one like this was some meaningless piece of jewelry. Zales has absolutely no interest in helping us at all, has little to no remorse for what they did to me, and will NOT return calls in a timely manner. MY ENGAGEMENT RING I BARELY WORE. I can never get that back. PLEASE PLEASE do not do business with this company.

Never never received my item never got the money back

ABSOLUTELY THE WORST COMPANY I HAVE EVER SEEN!!!! DO NOT BUY FROM THIS COMPANY!
I ordered my daughter’s graduation ring and they TOOK MY MONEY but when it was time to pick up the ring at the store, they didn’t even know the status of the order. Their customer service said they would escalate the situation to their e-commerce team but I am suppose to receive an email from them in 7 to 10 days!!!!!!! Are you kidding me??? by then my daughter will be already graduated with NO RING!!!!😭😭😭

The worst costumer service and repair service ever. Corporate is a scam as well. Prices is out of reality and associates are unprofessional. Experience started from February till April and still continues with nothing solved even though we sent photos and has numerous talks with lady who she’s said she is from corporate. She stayed she will turned to District level and we will be contacted but months later no one did, honestly we never wish anyone experienced this and ever go to Zales. It will take to write the all essay about this situation.

Hey there! 🌟 I just HAD to share this with you—if you’re ever near Troutdale outlets Oregon, you HAVE to check out Best zales Outlet Store. 👓✨ And here’s the real gem: Sheri Muller. She’s hands down one of the best sales pros I’ve ever worked with. I’ve been coming back to her for years because she genuinely helps me make the right choices and always stands 100% behind her service. 🙌 Every time I leave, it doesn’t feel like just a jewelry store—it feels like *my* personal spot. Sheri makes everything so personal and genuine, exactly the kind of connection I look for in business. If you get a chance, ask for her—you won’t regret it! 😊💯 Thanks a ton, Sherri! #CustomerForLife

The only reason I’m giving 2 stars is because I was able to return without much hassle but not without some personal disrespect, Mary at mall of america convinced me I was getting a good deal on a 4MM 10K ROPE CHAIN for 2178$ guess what though I take it home and measure 3.1-3.2mm and only 16.4 GRAMS OF GOLD total scam and false advertising I will be complaining to Better Business bureau, and Attorney Generals Office, the way they are doing business is criminal and people will be getting scammed if they trust this business

I return and she says “I had a feeling you would return” like B$&$@ don’t act like it’s because I’m broke it’s because your price is not fair and you lied about it being 4mm if it would have been 25 grams like it’s supposed to you know damn well I wouldn’t have returned and demanded refund

Bought a pair of diamond earrings online from Zales.com for my wife. When they arrived, I found the backs for the earrings just thrown in the box, come to find out, they did NOT even fit the studs on the earrings. I contacted Zales customer service simply asking for the correct backs for the earrings. The "agent" told me that she could not do that, so I requested a return. She said I'd have to go to a brick & mortar store to to that. I explained to her that the nearest store was about 80 miles away and I questioned why I had to drive somewhere when the earrings were delivered directly to my home? after about 10 minutes of arguing , she agreed to sending me a shipping label to return them and she will email it shortly. I received a email with the supposed return label, when I clicked on the "link", all it did was go to the Zales.com website. I ended up taking the garbage earrings with backs that didn't fit to a local jeweler and traded them in for ones my wife could actually wear. THREE WEEKS after this, out of the blue, I received an email from Zales with an actual shipping label.

Needless to say, Zales.com has POOR quality control and even WORSE customer service!

I would NOT recommend Zales to anyone!

Fees and hidden fees.
You don't find about the finance fee of 21.00 until you get you get your first bill even though its in big bold letters no 0% intrest for the promotional sale. But they want to make it like no big deal as they call it a one time fee. After telling the customer service rep to stop the mail invoice that charges 2.99 every month, it has yet to stop. Maybe because they didn't speak good English 🤔 and didn't understand. Think I'll take my business elsewhere next time. Bad experience sticks with you

Zales store in Rockaway nj sold me a faulty product diamond earrings one back was 14k and the other was sterling silver [which was discovered 2 days ago but actually store cashier] the earring that had wrong sterling silver back was twisted which resulted in losing the earning and they are refusing to honor there garbage product. These earrings were purchased in January and was gone in April, disgusting. After spending 2 days in the store for over 2 hours- the manager lies to customer care and say they discovered the mistake at time of purchase. HORRIBLE. NEVER AGAIN. STAY AWAY IF YOU WANT TO DO BUSINESS WITH RELIABLE AND CREDITABLE PEOPLE!

I saw a necklace online that had an online exclusive discount. I went to purchase the necklace and the discount disappeared. I contacted a sales agent and was told I need to “clear my browsing history, cache and cookies” and I would see this was my error. I sent her a picture of the price I was quoted and she again repeated I needed to clear my cache and shop again as sales “change often” at Zales.

Company: ZALES The Diamond Store (Owned by Signet Jewelers)

Store: 1300 W Sunset Rd Ste. 2521, Henderson, NV 89014 (Galleria at Sunset Mall)

I normally do not write reviews; however, I feel inclined to warn people of this store and ZALES as a company. After the first 6 months of ownership, my wife's diamond fell off her ring during a run. It was heartbreaking when this happened, but Zale's took the ring back and said they would honor their diamond commitment. After the initial drop off (February 2026) where my wife brought in all documents with the ring (Receipt, Coverage, GIA), I received a call that the diamond was being sent back from the repair facility as they were missing documents showing that I purchased the diamond from Zale's. Keep in mind, this was purchased online, and all documents were provided at drop off. After the call, I forwarded the copy to the store of what was requested, which was the receipt of my purchase. The store then resent the ring back to the repair facility (March 2026). A month later (April 2026), I received a call again about the ring being shipped back for missing paperwork! According to the store, the GIA certification that was originally brought in was now missing. The assumption would be if documents were missing the first time, you verify what is required before shipping it off again. Due to this turning into a possible 4-month ordeal, I offered to cover the costs of expediting the shipping of the ring back to the repair facility. The assistant manager at this store told me this was not possible and there is nothing they can do.

I would like to blame Zale's as a whole, but there are 2 separate parties I had issues within my experience. First falls on Zales with questionable and poor craftsmanship of the ring itself (diamond fell off in 6 months). Second falls on the Zales store due to not verifying on more than one occasion the required paperwork before sending it for repair.

My conclusion would be, to stay away from this location and if possible Zales as a whole. A quick review of complaints on the Better Business Bureau, will show you that diamonds falling off their rings is a common problem. Ignore their A+ rating as their customer reviews has a score of 1.

My husband purchased 2kt anniversary band for me at Zales in Dec of 2025 Today I notice that one of the diamonds had fallen out of the ring, please keep mind this purchased in less than 6 months ago, I can't believe that this occurred on something so new. I reached out to Zales and what did they say I would need to pay in access of $200.00 for this to be fixed, I have never dealt with such a shady establishment, I will NEVER buy anything from them again, I suggest you never purchased anything from this company $1500.00 ring that is no longer wearable. Horrible establishment selling substandard product and then trying to make you pay for their shady jewelry

I had a fantastic experience at the jewelry store thanks to Dani! She was incredibly friendly, knowledgeable, and made the whole shopping experience so easy and enjoyable. Dani took the time to answer my questions and helped me find exactly what I was looking for without ever making me feel rushed.

Her professionalism and genuine care for customers really stood out. I highly recommend asking for Dani if you visit the store—she truly goes above and beyond!

I have had a very bad experience with this company that tricked me into paying interest I asked for my balance to pay off my loan with them and I paid in full then a couple days later they send me a check for a refund that I never asked for to they put my account in a position where I will be charged for the interest of the loan they talk you into getting loans that if you pay off before the 18 months are over you pay no interest and then they make it impossible to finish paying the balance off so you will be hit with the interest also I spoke to there supervisor who was very rude and told me there was nothing he could do so basically they tricked me towards the end of the loan so will have to pay the interest there very rude when it comes to solving any situation after this loan I’m never doing business with Zales again lesson learned

Great customer service from the Zales at Summit Mall.

I went to the Outlet in Queenstown MD. From the moment I walked in I was treated like a friend and given so much information about my ring. The price for my repair was very reasonable and the follow up (with before and after pictures) was amazing. It was done a week earlier than expected and my ring looked so much more beautiful. The time and care taken by Justin?? was exceptional.

I want to give a very special shoutout to the warm staff at the Zales Galleria Mall Location Henderson, NV! .. Juvy & Tracey provided more than we ever expected, full diamond analysis, historical data, etc. I have had an account with Zales for 40 years. If you want a great experience, visit Zales first, then shop the rest. I purchased a $6,000 1.97 Carat White Gold ( Cash) for my wife, she has hardly ever recieved anything like this in her life before I came along! My wife has changed, it's amazingly beautiful (crying) .. Thank You Juvy & Tracey! (This is a real testimonial from a real customer 3-9-2026)