5/5 Stars – Absolutely outstanding service from start to finish! I couldn't rate Wex Photo Video higher—the entire experience was completely seamless. The online trade-in process was superb,... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Used for years and always get excellent service. Thanks to Martin B just now for quickly sorting something that that they could easily have said no to. My go to for anything photography related especi... Mehr ansehen
Really well set out website, easy to compare products on, great range of products in stock, easy to place orders through the website, products are dispatched very quickly, and are packaged very we... Mehr ansehen
Love this company. Always receive a First Class service. Very competitive pricing, prompt delivery (usually next day). For the first time I bought something secondhand and was very pleased with what I... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.
At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:
Vom Unternehmen geschrieben
- Range
- We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
- Trust
- We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
- Service
- We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
- Value
- We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
- Passion
- We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
Kontaktinformationen
13 Frensham Road, NR3 2BT, Norwich , Vereinigtes Königreich
- 01603 486413
- sales@wex.co.uk
- www.wexphotovideo.com
4.8
Hervorragend
78'348 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great delivery service.
Item was as described and in very good condition. Order was delivered the day after the order was placed. Excellent service at a reasonable price
28. August 2026
Antwort von Wex Photo Video
We are happy to help, thank you for your review.
BRILLIANT CUSTOMER SERVICE
Always a pleasure to walk in Wex Photo Video in Manchester. Staff very welcoming, knowledgeable and helpful.
100% recommendation from us .
30. August 2026
Antwort von Wex Photo Video
Thank you. I am very pleased to hear how happy you our with our service and welcoming and helpful staff in the Manchester store. We look forward to your next visit.
A Very Poor Experience
Paid for Sunday delivery, item placed on backorder without notice
Extremely poor service. I placed an order for three items that were all listed as in stock, and the full payment—including a premium charge for Sunday delivery—was taken immediately. Naturally, paying for Sunday delivery means the items are needed urgently.
Only after taking my money did they reveal that one of the items is actually on backorder. Charging full price upfront while failing to deliver the promised stock on time is completely unacceptable and misleading.
I expect a full refund for the backordered item and the Sunday delivery charge immediately. Very disappointed with this experience.
6. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wex Photo Video
Hello,
Thank you for taking the time to leave your review. I'm very sorry for the confusion and disappointment caused by your recent order.
Having reviewed the order, I can see that two units of the item in question were ordered. At the time the order was placed, one unit was available in stock, which resulted in the product displaying as available online. Unfortunately, only one of the two units ordered was available to fulfil, which meant the second unit was subsequently placed on backorder. We appreciate that this was not clear and understand why this has been frustrating.
We're actively investigating ways to improve the stock availability information displayed on our website so customers have a clearer understanding of available quantities when placing orders.
In relation to the payment, we do not fully debit customers until items are dispatched from our warehouse. As such, the amount relating to the out-of-stock item should only have been showing as a pending authorisation rather than a completed charge. We can confirm that this authorisation has now been cancelled on our system as requested, and the funds should return to your available balance shortly, subject to your bank's processing times.
We sincerely apologise for the confusion and inconvenience this has caused. I will also be in touch with you directly to discuss this matter further and ensure any outstanding concerns are addressed.
Kind regards,
William
Customer Service Management Team
Easy website to negotiate
Easy website to negotiate, and very helpful staff when I went to pick up my online order instore in Belfast.
30. August 2026
Antwort von Wex Photo Video
We are happy to help, thank you for your review.
Good website with easy ordering
Good website with easy ordering, good communication and quick delivery
30. August 2026
Antwort von Wex Photo Video
Thank you very much for the review.
Super affordable camera gear
Super affordable camera gear, very fast delivery, I ordered a lens in the evening and it came the next day. Very pleased 10/10
30. August 2026
Antwort von Wex Photo Video
Thank you for your 5 star review(i wish it allowed 10 stars), it is much appreciated.
Excellent price, excellent service
Tremendous price (once cashback offer activated), excellent communication throughout. Quick delivery. In short a genuinely excellent service.
30. August 2026
Antwort von Wex Photo Video
Thank you for taking the time to leave us a review.
Antwort von Wex Photo Video
Thank you. We look forward to helping again in the future.
I got the Perfect lens, really fast service
The condition of the lens I ordered was even better than expected , very well packed , I ordered 4pm on Saturday and it was delivered next day on a Sunday for very little extra cost, I’m delighted all round.
30. August 2026
Antwort von Wex Photo Video
Thank you so much, we really appreciate your kind words.
Reliable service
Reliable service. Easy to order, clear delivery instructions and invoicing. Good deals.
What more could you ask for a 5⭐️ review. Keep up the good service 👍
30. August 2026
Antwort von Wex Photo Video
We are happy to help, thank you for your review.
Antwort von Wex Photo Video
We are happy to help, thank you for your review.
Pleased with my purchase and the service
I found a used lens at about half the price of a new one. Ordering was straightforward, it arrived quickly and was well packaged.
I’ve now used the lens on an overseas trip and I’m very pleased with it. It works as well as a new lens. The zoom range has made my camera a lot more versatile and stopped me reaching for my iPhone.
2. August 2026
Antwort von Wex Photo Video
Thank you, I am please to hear you enjoyed your purchase.
Antwort von Wex Photo Video
Thank you for taking the time to leave us a review.
Went into the Glasgow branch today…
Went into the Glasgow branch today looking for advice around selling my camera and buying a new one. Was very happy with the service I received from Alice who was so kind and helpful and very knowledgable. Will definitely be back
5. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wex Photo Video
Thank you. I am very pleased to hear how happy you our with our service and welcoming and helpful staff in the store. We look forward to your next visit.
Prompt reliable service as always.
26. August 2026
Antwort von Wex Photo Video
Thank you for taking the time to leave us a revie
Great service from the guy's @ Wex…
Great service from the guy's @ Wex photovideo my item was as described. Thank you.
Brian.
28. August 2026
Antwort von Wex Photo Video
Thank you for your 5 star review, it is much appreciated.
Antwort von Wex Photo Video
Thank you very much for the review.
Good range of second hand lenses
Good range of second hand lenses, and the staff were knowledgeable and helpful
29. August 2026
Antwort von Wex Photo Video
Thank you. I am very pleased to hear how happy you our with our service and helpful staff.
Antwort von Wex Photo Video
Thank you for your 5 star review, it is much appreciated.
Delivery was very prompt
Delivery was very prompt. Item was well packaged. Can't comment on use of item as it is for family member's birthday, which hasn't happened yet.
27. August 2026
Antwort von Wex Photo Video
Thank you very much for the review.
Happy birthday wishes from us.
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