5/5 Stars – Absolutely outstanding service from start to finish! I couldn't rate Wex Photo Video higher—the entire experience was completely seamless. The online trade-in process was superb,... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Really well set out website, easy to compare products on, great range of products in stock, easy to place orders through the website, products are dispatched very quickly, and are packaged very we... Mehr ansehen
I have purchased a few things from Wex over the years, and the service is always very good. Unfortunately thd same cannot be said for their chosen carrier, left the camera and accessories on the door... Mehr ansehen
Love this company. Always receive a First Class service. Very competitive pricing, prompt delivery (usually next day). For the first time I bought something secondhand and was very pleased with what I... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.
At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:
Vom Unternehmen geschrieben
- Range
- We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
- Trust
- We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
- Service
- We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
- Value
- We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
- Passion
- We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
Kontaktinformationen
13 Frensham Road, NR3 2BT, Norwich , Vereinigtes Königreich
- 01603 486413
- sales@wex.co.uk
- www.wexphotovideo.com
4.8
Hervorragend
78'335 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I ordered from Wex Photos
I ordered from Wex Photos, and my purchase was delivered in super quick time !!
3. September 2026
Purchased a second hand lens
Purchased a second hand lens, Great price.!
Delivery tracked and arrived in 48Hr.
Great condition as indicated.
What's not to like.
Thanks.
3. September 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Good used product
Purchased a used camera, which was really good. Sadly, the DPD tracking didn't work, so docking a star
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wex Photo Video
Hi Gazz,
We're glad you're happy with the camera! We understand your frustration with the tracking and are looking into this issue with our IT team, apologies for the trouble.
Matthew
Antwort von Wex Photo Video
Hi Paul,
We appreciate your positive feedback! We're so pleased you found our service to be efficient and that our prices were competitive. Thank you for sharing your experience.
Matthew
Fantastic customer service from start…
Fantastic customer service from start to finish!
I was recommended this company by a friend and was not disappointed.
2. September 2026
Antwort von Wex Photo Video
Hi Jamie,
We're so pleased to hear that you had such a positive experience with our customer service from beginning to end! We appreciate you sharing that your friend's recommendation led to your satisfaction.
Matthew
Promise on delivery date
I orded a cover that was out of stock,never the less i was told they would do thier best to get one. there was good communication all the way keeping me up to date. I was sent a cover and was very please with the service. It was delivered as promised on time. A great product at a great price
30. August 2026
Antwort von Wex Photo Video
Hi Glyn,
We're so pleased to hear that despite the item being out of stock, we were able to source it for you. It's wonderful to know that our communication kept you updated throughout the process and that you were very happy with the service and the product.
Matthew
Excellent service.
I was looking for a used example of the item and saw it advertised by Wex Photo. Ordered online and got immediate confirmation by email. This was followed by a delivery slot and the item arrived the following day with all information correctly communicated.
Very pleased with the item it is exactly as described and performing well.
2. September 2026
Antwort von Wex Photo Video
Hi Maurice,
We're so pleased to hear you found the used item you were looking for and that our communication regarding delivery was clear. It's wonderful to know the item was exactly as described and is performing well.
Matthew
Quality service
2. September 2026
Antwort von Wex Photo Video
Hi Andrew,
Thanks for your kind review. We're glad to hear you were pleased with our service!
Matthew
Antwort von Wex Photo Video
Hi Linda,
We are so glad to hear that you had such a positive experience with us. We truly appreciate your kind words.
Matthew
good experience
had the item i was looking for at a competitive price, easy ordering and payment process and fast delivery with good comms around the shipment
31. August 2026
Antwort von Wex Photo Video
Hi Simon,
We're so pleased to hear you found the item you were looking for at a competitive price! It's wonderful that our ordering and payment process was easy and that you experienced fast delivery with good communication.
Matthew
Antwort von Wex Photo Video
Hi Marie,
We appreciate your positive feedback! We are so pleased to hear that you consistently receive great service, and that your order was delivered on time and as described.
Matthew
Antwort von Wex Photo Video
Hi Paul,
We appreciate your positive feedback. We are so pleased to hear you had an excellent experience with our service and received your order so quickly.
Matthew
Excellent service – would happily recommend Wex
Very happy with the service from Wex.
The transaction was quick and easy, delivery was very fast and my order arrived safely and securely packaged.
I originally marked my review down because I was disappointed with the presentation of the Canon lens itself. Having paid over £900, I was surprised that the lens came inside the Canon box in a moulded cardboard insert with only a very thin protective wrapping around it. For an item of that value, I expected something like a protective bag or pouch.
However, I’ve since discovered that this appears to be Canon’s standard packaging for this particular lens, rather than anything to do with how Wex packed my order. I therefore don’t think it would be fair to mark Wex down for something that is outside of their control.
The service I received from Wex was excellent from start to finish. My whole order arrived quickly and safely, I’m extremely happy with my purchase, and I would have no hesitation in buying from Wex again.
I would also happily recommend Wex to others.
31. August 2026
Antwort von Wex Photo Video
Hello,
Many thanks for taking the time to leave us this valuable feedback on your order experience.
We are very happy to hear you found the overall service and swift delivery positive!
We are however disappointed to hear that the item was not sufficiently packed as expected.
I will be in touch with you directly regarding this with hope we can pass further feedback onto the team responsible for packing your order.
Kind regards,
William,
Customer Service Management Team
Fast delivery and condition of body as…
Fast delivery and condition of body as state on advert.
30. August 2026
Antwort von Wex Photo Video
Hi Przemyslaw,
We're so happy to hear that our delivery was fast and the item arrived in the condition we advertised. Thank you for your kind words!
Matthew
I ordered a used lens which was exactly…
I ordered a used lens which was exactly as described and working perfectly.
Delivery was fast
I’ve ordered from WEX previously and have always been satisfied with the items received and speed of delivery
24. Juni 2026
Antwort von Wex Photo Video
Hi Mike,
We're so pleased to hear you're happy with your used lens and that it was exactly as described and working perfectly. It's wonderful that delivery was fast and that you've consistently been satisfied with your items and delivery speed. Thank you for sharing your experience.
Matthew
Antwort von Wex Photo Video
Hi Mark.
Thank you for the review! It's great to hear you were pleased with our service. We look forward to serving you again soon!
Matthew
Great service
Great service, had a small issue which was resolved very quickly with zero fuss.
31. August 2026
Antwort von Wex Photo Video
Hi Jennifer,
We're so pleased to hear that you experienced great service and that we were able to quickly resolve the small issue you had without any fuss. Thank you for your positive feedback!
Matthew
Antwort von Wex Photo Video
Hi John,
We appreciate your positive feedback! We are so pleased to hear you enjoyed our product, pricing, and fast delivery. Thank you for sharing your experience.
Matthew
Antwort von Wex Photo Video
Hi Colin,
We appreciate your positive feedback! We are so glad that placing your order was simple and that you received it quickly.
Matthew
Good site and excellent service
Good site and excellent service. Delivery was very prompt
2. September 2026
Antwort von Wex Photo Video
Hi Nigel,
We appreciate your positive feedback! We're so pleased to hear that you found our site good and experienced excellent service with prompt delivery. Thank you for your kind words!
Matthew
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.