5/5 Stars – Absolutely outstanding service from start to finish! I couldn't rate Wex Photo Video higher—the entire experience was completely seamless. The online trade-in process was superb,... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I have purchased a few things from Wex over the years, and the service is always very good. Unfortunately thd same cannot be said for their chosen carrier, left the camera and accessories on the door... Mehr ansehen
Really well set out website, easy to compare products on, great range of products in stock, easy to place orders through the website, products are dispatched very quickly, and are packaged very we... Mehr ansehen
Cannot fault the service ordered a new camera bag online on a bank holiday Monday and was delivered before lunch the following day. Website is easy to use , communication is good. While going to a bri... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.
At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:
Vom Unternehmen geschrieben
- Range
- We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
- Trust
- We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
- Service
- We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
- Value
- We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
- Passion
- We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
Kontaktinformationen
13 Frensham Road, NR3 2BT, Norwich , Vereinigtes Königreich
- 01603 486413
- sales@wex.co.uk
- www.wexphotovideo.com
4.8
Hervorragend
78'322 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Always professional in their dealings …
Always professional in their dealings with me.
3. September 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
The delivery was late and the product I…
The delivery was late and the product I ordered - modelling lamps, (which are confirmed to work for my lights) performed terribly. One literally blew out instantly.
3. September 2026
Antwort von Wex Photo Video
Hello Benjamin,
We're very sorry to hear about your experience.
We understand how frustrating it is when a delivery arrives later than expected, especially when the products then don't perform as they should. It's particularly concerning to hear that one of the modelling lamps failed immediately upon use.
We've already refunded your delivery charge and will be contacting you directly via email shortly so that we can investigate the issue further and work with you towards a suitable resolution.
Thank you for bringing this to our attention, and we appreciate your feedback.
Kind regards,
Terry - Customer Service Team Manager
Wex Photo Video
Smooth trade in process and great…
Smooth trade in process and great prices on used gear. Can’t recommend Wex enough.
3. September 2026
My order shipped late
My order shipped late, but the Wex team kept me informed after I chased them up. Not the best first impression, but happily resolved.
1. September 2026
Antwort von Wex Photo Video
Hi Toyin,
Thank you for your review and for your patience while we worked to resolve the issue with your order.
We're sorry that your order wasn't dispatched as quickly as expected and appreciate that this wasn't the best first impression. That said, we're pleased our team was able to keep you updated and help bring the matter to a satisfactory conclusion.
We value your feedback as it helps us identify where we can improve, and we hope to have the opportunity to provide you with a smoother experience next time.
Kind regards,
There was a mix up and I ordered a lens…
There was a mix up and I ordered a lens with the wrong fitting. The staff were very helpful in solving the problem
1. September 2026
First time ive ordered from wex online…
First time ive ordered from wex online and the experience was very good, items arrived in perfect condition, very happy with the experience.
3. September 2026
I ordered from Wex Photos
I ordered from Wex Photos, and my purchase was delivered in super quick time !!
3. September 2026
Purchased a second hand lens
Purchased a second hand lens, Great price.!
Delivery tracked and arrived in 48Hr.
Great condition as indicated.
What's not to like.
Thanks.
3. September 2026
Good used product
Purchased a used camera, which was really good. Sadly, the DPD tracking didn't work, so docking a star
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Wex Photo Video
Hi Gazz,
We're glad you're happy with the camera! We understand your frustration with the tracking and are looking into this issue with our IT team, apologies for the trouble.
Matthew
Antwort von Wex Photo Video
Hi Paul,
We appreciate your positive feedback! We're so pleased you found our service to be efficient and that our prices were competitive. Thank you for sharing your experience.
Matthew
Fantastic customer service from start…
Fantastic customer service from start to finish!
I was recommended this company by a friend and was not disappointed.
2. September 2026
Antwort von Wex Photo Video
Hi Jamie,
We're so pleased to hear that you had such a positive experience with our customer service from beginning to end! We appreciate you sharing that your friend's recommendation led to your satisfaction.
Matthew
Promise on delivery date
I orded a cover that was out of stock,never the less i was told they would do thier best to get one. there was good communication all the way keeping me up to date. I was sent a cover and was very please with the service. It was delivered as promised on time. A great product at a great price
30. August 2026
Antwort von Wex Photo Video
Hi Glyn,
We're so pleased to hear that despite the item being out of stock, we were able to source it for you. It's wonderful to know that our communication kept you updated throughout the process and that you were very happy with the service and the product.
Matthew
Excellent service.
I was looking for a used example of the item and saw it advertised by Wex Photo. Ordered online and got immediate confirmation by email. This was followed by a delivery slot and the item arrived the following day with all information correctly communicated.
Very pleased with the item it is exactly as described and performing well.
2. September 2026
Antwort von Wex Photo Video
Hi Maurice,
We're so pleased to hear you found the used item you were looking for and that our communication regarding delivery was clear. It's wonderful to know the item was exactly as described and is performing well.
Matthew
Quality service
2. September 2026
Antwort von Wex Photo Video
Hi Andrew,
Thanks for your kind review. We're glad to hear you were pleased with our service!
Matthew
Antwort von Wex Photo Video
Hi Linda,
We are so glad to hear that you had such a positive experience with us. We truly appreciate your kind words.
Matthew
good experience
had the item i was looking for at a competitive price, easy ordering and payment process and fast delivery with good comms around the shipment
31. August 2026
Antwort von Wex Photo Video
Hi Simon,
We're so pleased to hear you found the item you were looking for at a competitive price! It's wonderful that our ordering and payment process was easy and that you experienced fast delivery with good communication.
Matthew
Antwort von Wex Photo Video
Hi Marie,
We appreciate your positive feedback! We are so pleased to hear that you consistently receive great service, and that your order was delivered on time and as described.
Matthew
Antwort von Wex Photo Video
Hi Paul,
We appreciate your positive feedback. We are so pleased to hear you had an excellent experience with our service and received your order so quickly.
Matthew
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