Webjet Bewertungen 1’683

I booked a trip to Bali, flights and accommodation for August 2024.

The package was cheap and absolutely a waste of money. The flights were extremely uncomfortable and no options for upgrades or entertainment.

The worst part was the accommodation, when we arrived (only had 4 nights in Bali, our first time) the accommodation was so horrible we ended up having to pay for another villa. The bed was supposed to be a king size bed but they had just pushed two single beds together, the place was filthy and had bugs all through it. There was no hot water and there was a tv mounted to the wall but there wasn’t any power cable attached to it. It said there was a mini fridge but that was also not there.

I contacted Webjet and requested a partial refund for the accommodation. They were no help at all and told me I had to contact the hotel, once I did they said this definitely isn’t there standards but they couldn’t help with any refund.

I will NEVER use Webjet again nor will I recommend them. I advise everyone to be very careful.

Don’t need any star for that immoral company’s bad service.

Booked and had to cancel flight just because of own mother being passed away during same week of my flight.
Shocked by their refusal to cancel the flight and instead got refunded only the tax charged amount which is very minimal. Going to advise friends and families about that poor service and experiences we never had before with other flight companies.

DO NOT TRUST WEBJET. The important word here is TRUST. I booked flights from Melbourne to Bali, my card was charged and I received a confirmation email stating that the flights were booked. Turn up at the airport and the airline had NO BOOKING. Help centre refused to help on the day because I'd booked business class and it is "policy" not to book a lower class. So they left me abandoned at Melbourne airport and refused to help. Then it took a week to get full refund back as they insisted that the return flight was still valid. Awful company. Awful staff. And if you get stuck dealing with a moron in head office called Robyn C (won't give last name), run away. In the end, they offered me a $200 voucher as compensation. Pathetic. DON'T TRUST WEBJET! EVER!
In response to the flaccid response from Webjet. They use weasel words like "the lack of support you FEEL you received....". No you morons, your call centre REFUSED to assist. YOU left me abandoned at Melbourne airport with zero help. A brief note, Webjet's call centre IS NOT in Australia (surprise) so the person at the call centre could barely speak English. To rub salt in a gaping wound, these clowns think that a $200 voucher to spend on their s**t platform is compensation enough. Pathetic and insulting. DON'T TRUST THEM! THEY WILL ABANDON YOU!

Run! Avoid webjets.

Save yourself the headache and deal with the airline directly.

A simple request to change flight destination took 4 hours on the phone, with 6 calls dropping out from webjets end... Handballing from one department to another, each time I called back I had to restart the whole process over again, despite the previous person advising they would leave notes.

Avoid them at any cost - I made a booking with them for turkish airlines however, they didn't confirm it with the airline till the second day when I called them and spent about two hours on phone.
Later on, I tried to change my ticket departure day and was sent a $278 payment link with PayPal as the ONLY option. I paid, but PayPal held and refunded the payment after a day. When I contacted WebJet, they said they don't have visa or master card payment portal and it is not their problem and gave me a new payment link for the same flight with a price five times higher !!!

Awful costumer service when there is a problem! It is surprising that I see this rate here! It is absolutely fake! We booked our 2024 Christmas trip with them then needed to cancel it for some medical reasons. It is July and we are still having drama with Webjet for our cancellation and getting refund and flight credit back and still not successful! I wish I could give them 0/5! No transparency, no help, kind of stealing your money! Frustrating!

Took a booking and confirmed accepted. 3 days later cancelled the booking saying the seats were full . After checking they were still selling the seats for an extra 1k. Spoke to customer service who said that there were no seats available. This company is selling seats it does not have

My accommodation was cancelled less than 24 hours until arrival, with no communication. i had to rebook and add a further $600 to the total payment. The customer support centre is hopeless, they provide no resolve and take no responsibility for poor service. Don't risk them, use another 3rd party or book directly. Look at the reviews on here and other review sites. Don't do it to yourself.

Terrible customer service.
We wanted to do a name change and it was going to cost the same price as the tickets as we are unable to go away now.
They then suggested a credit to use within 6months and they still charge you fees to use the credits. So $1200 in flights + a date change costs another couple of hundred dollars.
They didn't offer any helpful solutions for such a big company so will just have to cancel the tickets and lose the $1200.

Webjet couldn't even offer a refund with plenty of time before we would fly out on the domestic flight.
Definitely check their reviews on other pages as well.
Once bitten, twice shy. Will never be using webjet again. Go straight to the source and purchase tickets off an airline's website.

1000000% do not recommend.

OUR TASMANIA HOLIDAY WAS RUINED DUE TO WEBJET. Never, ever book through Webjet.

We booked flights through Webjet with Virgin Australia. We went to check in online, as per instructions, and Virgin Australia were unable to find our booking. On calling Webjet, we were advised that Virgin had "cancelled" both our departing and returning flights. We were never notified of this by Webjet. We had paid for this and received a booking confirmation. On searching Virgin Australia, the departing flight definitely was not cancelled. Lies from Webjet and they continue to blame the airline for their lack of communication. We will never recommend or utilise Webjet again and hope we can warn others so that they do not experience the same.

Booked a return flight from Brisbane to Orlando. Had a passport issue come up that meant I couldn’t leave on the departure date but was able to return on the original date 2 weeks later. All I wanted to do was change the departure date by 2-3 days.
The cost of the original return airfare was $2900. The “help” desk told me it would cost me over $5000 to change the date!!
The cost to book a new flight to exactly the same dates as the changed one was only $2700.
How can they justify gouging customers by a further $2300 on top of a new booking.
They couldn’t understand why I was confused and furious.
Hopeless 😩

Just finished speaking to the “Help” desk and they still wanted to charge me a further $5000 even after United airlines gave me a $2500 credit from my canceled flights.
That means it was $7500 to rebook my flights.
They blamed the airline but they were great to work with. Immediately gave me a credit and I can rebook the flights for only $2700 that Webjet want to charge me $5000 for 🤷🤬

It’s truly scamming the people once you booked they will send you the payment link for additional charges due to price increase from the airline and they will cancel the ticket too. Worst customer service and don’t trust this website. Waste of money and time.

Be careful booking through Webjet…
I have booked my tickets online with Webjet and after paying the full amount for the tickets I was told what I booked was no longer available. They have offered me a much more expensive option ( $1000 au).
When I have refused to pay they have cancelled the booking and kept my money ($5000) for five days… I am sure what they did is illegal. If not this is definitely a scam.

Booked flights on the website, I definitely booked the right dates because I double and triple checked, after I checked the email when it came through, they had booked me on the wrong flights. When I called to get it fixed, they gave me the option to pay a change of flight fee or choose to cancel. For a problem that occurred with their website/system. Will never use them again. What an absolute scam.

Webjet sold a business class airfare for which seats were unavailable while it processed nearly $10,000 against my credit card. No tickets were issued nor was an email sent, just a screen page pop up with a reference number advising it would take 48 hours to provide tickets. The chat bot told me tickets were sold out so I called the Webjet phone line who repeated that there were no tickets available and providing no real solution other than to wait. I began to think I had entered my details on a fraudulent site the process was so bad. Eventually after being on hold for a long time they agreed to credit my card for which I am still awaiting the funds to be released. Webjet advised this will be another 3-5 business days. Fortunately I managed to find a very similar airfare with the airline on their website and booked directly. Meanwhile Webjet are still purportedly selling the unavailable seats!

they dont respond to your email, qantas change my flight tim. i couldnt change my flight so i had to fly Air NZ. they took 2 days to get back to me, and i lost my flight as no show

Had to change flights due to unforeseen circumstances. Airline issues a credit to the value of $1853, go to re book and online Webthief's page shows a new fare of $1957. Because I am using a credit Airline want's $200 re-booking fee, steep but unavoidable, Webthief however charge $480 because apparently the $1957 fare quoted is only for new bookings..... and so my new fare ends up costing me $2333.

I note from Webjets response below how they "understand" how the re booking fee can seem unfair but make no mention of how they ended up charging me $480.

$1853 Held in credit
-$200 Re booking fee
$1957 New fare
-$304 Difference
$480 Webjets charge

Flights booked 9 months in advance cancelled due to illness - credit had to be used within 12 months of original purchase so only 3 mths left and then the rebooking fee was $99 per person each way. The credit was for $179 each! Name change to transfer the credit was another $99 each. So $700 wasted. It took them over a week to respond - I wonder how long it would have taken for them to just change the name in a computer and make the credit useful? They blamed Virgin, Virgin blamed Webjet. In what other industry can you charge a $99 fee to change the name on a document?

Absolutely terrible customer service and customer care. I originally paid $99 to change my flight as I needed to. They never sent the flight ticket once I made the payment because clearly they never bought the ticket. Then that flight got changed by the airline meaning I would then be delayed to my destination. So I needed to change my flight again. Upon calling up x4 times over several hours they basically blame the airline as per their policy. When I stated as per the airline policy and webjet policy they must consult the customer they stated that it was airlines issue. They contradict themselves. They would not reimburse me my money, nor give me flight credit. Instead they said they could change the flight for me for $99.
Disgusting to think you pay for a service when they clearly don’t care about the customers. Lesson learnt never book with webjet!

We tried to book some ANA flights with Webjet after trying unsuccessfully through the airline's website and Expedia/Aunt Betty. We ran into the same issue as the previous multiple attempts with ANA and the search engines, where we got all the way to hitting 'Pay' and were met by an unsuccessful booking page.

Unfortunately in Webjet's case they charged my credit card, whereas the others didn't. Perhaps this is something that they need to review on their end.

Upon speaking on the phone it was confirmed what was suspected, that the airline is advertising fares that aren't actually available when you go to finalise the booking. This seemed to be the same with JAL too, so I'm not sure what the Japanese carriers are up to... Unfortunately I can only imagine how difficult it then becomes to agents and these websites to accurately portray a fare price when the airline itself isn't doing so.

When I rejected the new price ($3500 more), despite Webjet offering to cover $1000 worth, a refund was initiated, which was received 48 hours later.

Based on other reviews of third party booking sites I was expecting a lengthy battle getting my money back, possibly even disputing the charge through the credit card provider, however I was surprised by how cooperative Webjet were and this is why I wanted to share this experience.

They could certainly improve the communication via email, even when bookings are unsuccessful. I didn't receive communication until a day after my phone call with them. They could also authorise the credit card rather than charging it, at least until a booking is confirmed, as it was an inconvenience not being able to then shop around for flights elsewhere.

In any case they did what you expect a company to do when an error like this is made, which hopefully will provide others with some sense of security when using Webjet in the future.