Webjet Bewertungen 1’683

EDIT
It's funny that they want to make it look like they care and telling me to reach out to their customer support, AS IF I HAVENT ALREADY!
I never received a call back in 24hours like they said.
I never received an email like they said.
And when I lodged a cancellation request for review via support, I received a TOUGH LUCK email within 10 minutes.
AGAIN, DO NOT USE.
Webjet, don't try to make yourselves look better because of this rating. I tried everything with you and THATS what this rating reflects.
I wish I read the other reviews before using your site.

You as a company, can go *dot dot dot. Never have I written a review like this.
You want to try to screw people over by having hidden clauses, stealing money and pretending to have a top notch service?

Go on, change your name do what you want.
You are good for nothing, and I hope whoever owns this business loses everything, just like you do to countless others.

Don't you dare try to pride yourselves on being a good service, you are not.

You want to offshore your hire for reasons like it saves you money as a company because we all know how cheap it is to pay for labour overseas and you don't have to deal with it on a humane level.
Everyone should be worried about a company that does this, because we all know it's not due to lack of jobs, it's due to greed.
You know why big companies do this? Money.
That's all you care about.

Nowhere did it say my flight was non refundable, hence purchasing the insurance to find out I can't cancel or change my flight afterwards.
Now im forced to travel and not go anywhere while overseas, when I could have received my refund and the company still would be able to sell the seats considering it was a month of notifying I can't make it.

Webjet sucks. Do not use. Ever.

You've ruined a life, and you have no idea what jeopardy you have put a person in.

To top it off, webjet stated they would contact the airline directly to explain the circumstance as and I would receive a response within 24hours. Its been 48hours, and nothing.
They said they would email me an insurance letter so I could lodge a claim, I've received no email.

How dare you you pack of liars.

back in 2021 I booked a trip from Melbourne to the Gold Coast for my self, my son and my mum . I paid a total of $492 return with fees. we ended up canceling due to covid. nothing we could do about that. we got given $450 In credit to rebook . the credit expires at the end of june 2025 . so we had no rush to use them . towards the end of last year my family found out that my mum was sick (terminally ill) so she can no longer travel . 3 weeks ago I got in contact with webjet too use some of these credits to fly my auntie down from the Gold Coast to see my dieing mum to be told I wasnt aloud to use all the credits for one person each passenger
got $150 credits each (even through i used my card to pay for the tickets) and the booking was in my name and there would be a $90 name change fee. there words were it's in the airlines terms and conditions. I then contacted the airline they don't charge a name change fee on airline credits .webjet denied this and wouldn't budge anyway webjet told me it was going to cost me another $230 onto of the $150 credits making a total of $380 when I can book a return flight for under $300 .so I didn't book those flights for my auntie using my credit cause it works out more expensive. that was scam number 1 . then a week later I said stuff it ill take my son away for the weekend just too get ride of my credits once again I got in touch with webjet told them the days and times I wanted to fly I wanted to fly and it worked out that I'd only have to pay another $150 on top witch I was ok with they came back the 1st time with $400 plus ontop of the $300 credits I refused to pay an extra 400 for these flights when again it would just be cheaper for me not too use credits they came back with another price a little bit cheaper I still refused to pay then I noticed the flights wernt the flights I even wanted they tried giving me totally different flights. when I questioned this she said.your not aloud to book the cheaper flights using credits the airline wont alow this. the flight must be $150 or more . mind you 1 flight was for $80 the other flight was for $141 I was happy to lose the $18 in credit . I ended up emailing there complaints department to work something out. I sent them an email a week and a half ago explaining my whole situation . they got back to me with an automatic message. that said each passenger gets a $150 credits each plus there's a $90 change of flight fee per passenger. they also said that they sent me an email back in 2022 seeing If I wanted to transfer my credits over to the airline but there was a time frame . I did not receive this email other wise I would have. they also told me to get in contact with the airline and see of they would take over my credits even though it's well and truly past the deadline to do so. so I emailed the airline and there's nothing they can do because I have booked through a 3rd party the airline did state the webjet needed to be the ones to get in contact with them. on the Thursday I emailed webjet to clear a few things up 1st of I didn't receive an email about transferring credits and for them to get in contact with the airline. so out of the $450 credits I only actually get to use $120 of them . seems my mum can no longer travel they get to keep her $150 credits for doing nothing then they charge $90 pp for a flight change witch is another $180. leaving me with $120 in credits but I still have to book a flight that's worth $150 or more too use them . do better web jet. and no I haven't hurd back from them since my last email that was send 5 days ago .. I have used credits through an airline and have never had to pay extra fees . do better webjet . you guys are just taking advantage of ppl....

Don't waste your time with webjet. We booked through them and Qantas overbooked the flight (because they are greedy scum). So Qantas just changed our flight back to travel half way across Australia. Since we booked with webjet Qantas told us we cannot talk to you and webjet just say it's the airlines fault so no one can actually help in anyway.

Website is glitchy which made me make an incorrect booking. They were not helpful in any way to help me resolve this issue.
Do not use use webjet ever

I recently booked a flight and accommodation package through Webjet from Melbourne to Aitutaki, and had an extremely disappointing experience. The package was advertised as a convenient way to reach my destination, but it turned out to be far from it.

What Webjet doesn’t tell you is that their “packages” don’t include a critical domestic flight from Rarotonga to Aitutaki. I discovered this only a few days before departure and had to scramble to book the 50-minute domestic flight myself—at significant additional cost.

When I contacted Webjet to address the issue, I was met with hesitation before the matter was escalated to their head office. The next day, I was informed by a representative that “this is just how the packages work” with no suggestion of what I should do to resolve the issue. There was no guarantee or clear information provided during the booking process to warn me about this.

To make matters worse, I can’t modify my hotel booking to return to Rarotonga a day earlier to catch my original outbound flight. The hotel booking is non-refundable, so I now have to pay for an additional night’s accommodation in Rarotonga.

Key Issues:
1. Misleading Advertising: The term “package” suggests that all necessary travel arrangements are included. However, this is not the case, and Webjet fails to disclose this critical detail.
2. Lack of Transparency: There is no indication during the booking process that you will need to book a separate domestic flight.
3. Financial Impact: I’ve had to cover extra costs for the domestic flight and additional accommodation.

This experience was frustrating and unnecessarily stressful. Travelers deserve clear, upfront information about what is—and isn’t—included in their booking. If you’re considering booking with Webjet, be extremely cautious and double-check what’s included before finalising your purchase.

I hope Webjet improves its transparency to prevent others from going through the same ordeal. Safe travels, everyone!

Do not support this business.. They have outright scammed my son in law, stolen his money and have lied and made up false claims that he didn't pay for his ticket. He booked and paid and the money came from his bank account straight away. He didn't receive confirmation or the actual ticket, instead an email wanting him to pay for his ticket. (Again) When he rang to clarify this they denied receiving his payment and told him he needed to contact the bank. His bank confirmed the transaction was paid immediately at the time of buying the ticket. Customer 'support' made up one lie after another to him and fobbed him off to other parties involved whilst insisting payment had not been made. One of the calls he was told that they had made numerous attempts at taking the money but it was declined, the bank can see if they had done so and confined the money left his account immediately and even sent them an email to show this. After a couple of days and him getting no result I called them and filled them in to direct them that this was against the law and that they needed to go into his correspondence to see the proof, the rude person whose name was Mary kept talking over the top of me and told me that she couldn't disclose information to me, I did not want info just the ticket. She then told me she needed permission from my son in law and was going to call him to see if I was permitted to talk on his behalf. Do I was put on hold. Turned out she phoned him but said nothing of me being on the phone and just told him he needed to buy add ticket. I was left on hold then hung up on when I asked for the supervisor. My third phone call I spoke with Yvette and asked for her supervisor and got Jennifer banar who once again just spoke over the top of me and lied about numerous things that didn't make sense but basically telling me he had to get another ticket that this ticket wasn't paid for although also agreed that after 1 week as it was that long since he booked that he wouldn't have a ticket to even refer to as they were if it was not paid for. She answerd correct but then proceeded to also hang up on me when she ran out of lies to tell me as I kept proving her wrong. The up shot is he ended up getting another ticket obviously not through them and the bank has lodged a fraud claim with them and demanding a return of the funds, against the law against the ACCC and it'scomplete robbery. I couldn't believe a company acted so dishonestly and treated us like this, I even double checked that I had not been contacting a company posing as Webjet it was so unbelievable but it was and they have caused my son in law a lot of financial stress and stress of us all and he needed to get to another state for his work. The ticket was top dollar, he is left out of pocket and the point of booking through this company is to receive customer support which is what we pay extra for the booking fee. The customer support is absolute disgrace and these people are armed with a spiel that they all kept repeating that had nothing to do with the actual issue and wouldn't at all listen to what I had to say that went against the lie that they were telling us. So they are trained scammers working under the legitimacy of a company that I thought reputable and have used many times. Since investing I have found this had happened many times and often and much worse than this situation robbing people blind and even investigated with outcomes that have resulted in them being disciplined by the ACCC however they are continuing with the fraud using disposable workers that are taking the fall for the company by complying with the unlawful practices that Webjet uses to steal money. Very very unsatisfied so bank to the drawing board to recover the money, hope that they do so at the banks request. Do not use these liars and theifs. Book direct to company. Scanners liars Thieves not happy at all

Sneaky man. Charge this fee at checkout 'price guarantee' and payment charges too.

Multiple times I've struggled with navigating through my booked flights but the online support agents at Webjet are so helpful and polite. It's made my experience less stressful having them help me, and I highly recommend confidently seeking help with them if you ever have troubles with Webjet.

DO NOT USE THIS COMPANY
THEY LIE ABOUT REFUNDS AND BLAME THE AIRLINES "QANTAS" FOR NOT BEING OPEN ON.

flight with Batik Air was cancelled and not replaced. We applied to Webjet for a refund which was within our rights. Webjet filed a case for refund and said it could take 12 weeks. After waiting the full 12 weeks, i had heard nothing so contacted Webjet....their response is below. this seems yet another way by which airlines are finding out ways to hold onto your money even longer in the hope you just give up.

Thank you for reaching out, and apologise for the delay in processing your refund.
I understand your frustration. After reviewing your booking, I can confirm that the airline rejected our initial refund request and asked us to resubmit it on October 25, 2024. Our team submitted it right away, and we’re now waiting for the funds to come through.
Once we receive the refund from the airline, we’ll update you via email right away.

5/11/24: I booked a multi city international flights from Sydney to Europe for 4 of us. The site shows "booking price guarantee" for 30 min and they charge for it too. However, to my surprise, the advertised fare wasn't honoured and I received a call suggesting that the fares have gone up - I needed to pay $1200 per person extra for a ticket that I booked for $2230 per person! I asked them about the "price guarantee" - they said it only covers for max $1k! So, I was asked to either pay ~$4k extra OR they'd cancel the booking all together. I quickly jumped on their site and the fare was still available for sale! I complained about it but the customer service rep said she couldn't do anything as that is marketing and she is customer service. Funny enough, they were still selling that fare that I booked for next 6 days! Although they refunded full amount charged to me as I didnt want to proceed with bloated fare, the fact that they advertised much cheaper fare and kept doing so for next few days is totally unacceptable. I can understand a tech glitch or some delays in fare refresh but 6 days!? This is completely out of line fraudulent behaviour, so I wanted to share my experience with others. I have also filed an ACCC complaint re this.

UPDATE 6/11/24: I got a "generic" response from Webjet per below message but it's of no use as there's no direct contact number or email for the issue to be addressed further! I called the contact centre - they were not able to help. Tried chat - they didn't help either. What's the point of responding here blankly when there's no intention to assist the customers? BTW, the same unavailable lower fares are still being advertised on their site! ABSOLUTELY PATHETIC! I hope the ACCC holds them to account because as a customer I am feeling helpless here!

do not use webjet. they are just scammers. once you purchase, thats it. they wont assist with anything. they will intentinally make mistakes sometimes with your booking confirmation and then will refuse to assist and will send you to the provider. i was just scammed $366 by them, NEVER USE WEBJET.

Would not recommend using Webjet if you want an enjoyable holiday experience. Unhelp & rude customer service team that refuses to sort out their own mistakes.

After booking a hotel with breakfast included (which it said on the booking confirmation), I arrived at the hotel and they said that breakfast was not included and to contact that point of booking. Upon contacting Webjet, they tried to tell me that I would need to pay for breakfast as it was not included. I questioned this as it was clearly stated on my booking confirmation and they finally agreed that it was part of the booking. But offered no solution for how this was to be sorted with the hotel.

Following my stay I followed up with Webjet again requesting a partial for the service that they sold and was not available. Webjet tells me that I need to sort this out with the hotel directly, even though I booked through Webjet they wanted to know nothing about this...

2 months later, Webjet fails to respond to emails - what a joke of an organisation. This could have been an easy quick fix.

Webjet did not put my full name on ticket as per passport therefore only first and middle name on ticket mistake not picked up somehow managed to go through passport control security and other measures flying half way around the world where noone questions name ? Different on ticket to identification when I realised the mistake contacted airline and webjet they say Qatar airlines fault they let me fly airlines say webjets faults and they have to fix it and noone can follow simple request to add my surname to flight back to Australia even if just on computer to correspond with Passport with no solution regardless whose fault the mistake should have been picked up on booking passport id supplied or check in at Qatar desk at Airport by me trying to do right thing is leading to possibly being stranded because noone wants to assist that regulations were breached happy to just pay for surname to be added cannot afford to pay for new flight .

I recently booked a flight through Webjet and had a frustrating experience that I feel compelled to share. Initially, I was drawn in by their competitive prices, but the fine print quickly turned into a headache.

When I needed to make changes to my flight, I discovered a slew of hidden fees that were never clearly communicated during the booking process. The change fees were exorbitant, and the lack of transparency left me feeling misled. It felt like they were banking on customers not reading the terms and conditions thoroughly, which is frustrating.

The customer service was also lacking; I found it difficult to get clear answers about the fees, and the representatives seemed indifferent to my concerns. I expected a more straightforward process, especially after spending a decent amount on the ticket.

Overall, my experience with Webjet has left a sour taste in my mouth. If you're considering using their services, be prepared for unexpected costs and a lack of support when things don’t go as planned. I won't be booking through them again.

Have used Webjet multiple times for multi stop international fares and have always had a smooth trip at a great price. Some of the best business class fares around. I realise the refund policy is very strict but if you want flexible fare conditions then you pay considerably more through the airlines. Will be booking another trip very soon.

We booked a daytrip to Brisbane from Cairns through Webjet. At very short notice, (4am on the day the trip) Qantas delayed our 6am flight by over 3 hours. When I rang Qantas, they said, if I had booked directly through Qantas, they would have refunded us straight away - including the return flight - since their policy is to refund if a delay by them makes a trip impossible (which it did for us). Qantas's text to us, advised we could get a refund but had to go through the travel agent (Webjet) since we used them for the booking. I phoned Webjet at 4.03am that same morning and have spent hours on the phone and had many emails with them since then. Webjet has refused to refund anything. They said they would escalate the matter 10 days ago, but nothing has happened. I will never book through Webjet again.

Further to the above review, Webjet did eventually get back to me and have agreed to refund me after all. It was a difficult process to go through, but at least they came through in the end.

I booked a flight online for Friday 1st November (I know this as I mentioned the day to my partner as I selected it - plus I had an international flight arriving the day before so it had to be spot on)

Next thing I know the confirmation comes through as Tuesday 1st of October. Annoying, but I thought a quick phone call would sort it out.

After 20 minutes on the phone, it feels like I am talking to a computer. The person keeps repeating "the difference to change the date will be $358, would you like to change it?", with no compassion or attempt to look into it further. The only other line that was offered was "since the flight booking was a month earlier, we can't change it"... so because I didn't pick up the system error straight away it is my fault? Terrible customer service, and seemingly no option to take it further. Never using them again, and advising the same to everyone.

Terrible refund/flight change Policies. Doesn't have all airports. Obscures costs and additional fees.

Made a booking on the 7th of July and haven’t received a single bit of correspondence or confirmation about our flights or accomodation. I was beginning to think I’d accidentally booked just flights and no accomodation! Luckily I had one dodgy screenshot which I could just see at the bottom I had booked accomodation.
Completely insane how I’ve received no info!!