Webjet Bewertungen 1’683

We booked through Webjet as my mother is elderly and we thought a travel agent experience would be easier for her. How wrong we were. She fell ill, and it took three calls to Webjet and two to Virgin Australia to finally be advised, by Webjet, what we needed to do to change her flight. It turns out, however, that the information provided by Webjet was incomplete and as a result we took our then-sick, elderly mother out to a pharmacy to obtain a medical certificate which was insufficient for the purpose. We've since had to pay a rebooking fee which the airline has refused to waive, a fare greater than the advertised one-way fare from Virgin and go through yet further phone call and email transactions to get my mother home. We will book directly with the airline in future – *far* from adding value to our experience, Webjet has removed value and added inconvenience, confusion and dissatisfaction. One of the poorest experiences we have had in many years.
One note of positivity - the Filipino call centre staff ( though many quite poorly trained in detail, it seems) were all very friendly and empathetic. Alas, this did not and cannot outweigh the poor service experience we encountered in almost every other area of interaction with Webjet.

Worst service ever. We booked a hotel through them. The photos looked dreamy but the hotel St Pier is rubbish. The rooms as small as a match box and you can't fit 1 person in the toilet. The hotel staff is rude and not help full at all. They played the blame game with Expedia and the hotel we stayed on the phone for 1 hours and yet they are saying they will return the money in 10 days. Imagine being in a country and you have no place to stay because the hotel is a disgraceful they hold your money for 10 days. Worst place ever I will never recommend this place to my Worst enemy please stay away......

I tried to book a flight on April 1st and the website shut down while trying to process my credit card payment. I tried again and paid by PayID instead. The payment went through, but I didn't get any email confirmation for 24hrs. When I called the next day, I was told the payment was cancelled (never understood why as the money had left my account!) and had to rebook my flights, which I did. Once again, I didn't get any email confirmation (but the credit card payment went through) so I called back. I was then told that one of my flights was booked out so I had to make a change before I could receive my tickets. I did make the change, got an email with my flight details, but would have to wait up to 48hrs to get my receipt (proof of payment). 72hrs hours I still hadn't received my receipt so I called back. The lady on the phone told me that my flight had been CANCELLED by one of the Webjet employee, but she couldn't tell me why and who did it. Once again, I didn't receive an email informing me of this situation, nor was I offered a refund. So basically, my flights were cancelled without my knowledge but Webjet kept my payment. It's now Saturday and apparently there is no supervisor available outside of Mon-Fri 9-5, so I have to wait another 48hrs to figure out how this mess can be fixed. I have never experienced such a painful and stressful experience while booking plane tickets.

My family and I booked flights for the US in January. We were contacted in March saying that the flights have been cancelled and our only option was a refund. Our trip is 14 weeks away and it states it may take up to 12 weeks to be processed. I called the direct airline to see if they could expedite our refund as we need the money to rebook the flights. The airline told us that we should have been offered to be re-routed free of charge and to have someone from Webjet call them to arrange. I have now called Webjet twice and they have continuously told me that they will be in contact, but that we are ticketed for a refund. We do not want the refund as rebooking will cost an additional $2,000 compared to the prices we were able to get in January. We would like to be able to keep our tickets as originally booked. However, there has still been no success to date.

Booked flight through webjet. When i go to check-in airline told me that there is not ticket available under my name.
Only booked through webject since i have previous flight credit and you can only able to book it back with webjet.
Recommedning booking directly with airline.

Don’t book through this company. Where you need even a small change, it is impossible to get a timely response that either makes sense or is correct. Upon making a change my fare increased from $1100 to $1600!!

Just don’t bother and save yourself the pain! Book direct with the airline!

Booked flights though Webjet. BIG mistake. Booked and paid for business flights from Hobart to Melbourne on 16th February.
On arrival at Hobart airport were told that our business class seats were unserviceable and we were downgraded to economy.
Trying to get a refund of the difference between business and economy from Webjet has been a nightmare.
Many calls and emails later, still waiting for our refund. (Even though Virgin have confirmed we were downgraded)
Do not book through a third party.

Webjets reply to this review below is ridiculous. They have had many emails from myself, including a copy of email from Virgin confirming our downgrade, but still no refund. Where is my money you owe me Webjet !!!

The worst ever 3rd party company, its completely set up for scamming customers that wish to cancel their flights and receive a refund. I booked online, then cancelled online within the timeframe. One would think this was all pretty straight forward.....What I didn't expect was that I had to reply to an email that they sent to you confirming the cancellation. Writing at the bottom of the email noted, please reply to confirm cancellation....Subject heading - Cancellation confirmation. How many people fall for this one? I suspect a lot...They still receive their commission and the flight's have not been cancelled, I didn't expect any refund as they state it could take up to 12 weeks, so it didn't occur until after the cancelled time...

I looked at a flight in the morning, looked 2 hrs later and it had gone up from $1100 to $2650, so I looked and booked on flight centre and got the same flights on the same plane for $1200, so I called webjet and they pulled some bullcrap about demand! I would avoid webjet they are just grubs

My domestic Jetstar flight got canceled so I had to drive at 2am for 5 hours with my 6 month old baby so I would make it to my destination in time for my international flight. It took 11 months for webjet to finally refund me the canceled domestic flight and I only received a quarter of what I paid.

When you are overseas and you have trouble with a booking through Webjet, you are on your own. I contacted them on line from Vietnam, and they are slow and unhelpful. They never follow up to see if they can offer more assistance, just a bland not enough information, even after all details had been passed on to them.
Will never use them again.

Very very difficult to change my flight. While being overseas I had to change my flight for a month earlier then anticipated, I tried to contact Webjet via phone and the number would not connect, I also tried numerous of emails and did not receive a response. My friend back home in Australia contacted Webjet for me to try and help me get in contact with them and they turned her down THREE times, (she asked for an international number she can call or if they can respond to an email).
I called Webjet using someone’s phone from the country that I am in and got threw to someone, they said they were able to cancel my flight and rebook for a month earlier. I paid an extra $1800 and they said once the money goes threw they will send me a confirmation email and my new flight details, it has now been SIX days and the money has come out of my account I have not received any confirmation details and when I look at my old flight details and has said it has now been canceled. I have sent numerous more emails and have not yet got a response..
I would not at all recommend using Webjet.

OUTRAGEOUS BOOKING CHARGES
TOTALLY UNCARING CSR ADAM😡
More interested in how much Webjet could rip us off for Just anoher mob of Scumbags Extortionist.✊️ Make the ATO and Banks look like 🧚‍♂️ Fairy God Mothers.
We booked 4 seats to Gold Coast mid this month but my oldest son has a medical procedure that day So my wife asked can we just change the name off the ticket holder to me.
SHOCK HORROR. Over $400 to do this for return flights Yet return flights cost under $100. OK Let's cancel the seat we thort they have plenty off time to re sell it OH Mam that will be NO REFUND plus $126
So you can see this team off Ned's Kelly's Maits have a good business going
BUT I work for a Major Australian Tool distributor we flys staff all over the world and Australia booking with Webjet.Our Itinerary management just call and say Can you change a booking or someone else is flying and it's done free off change. I Suppose Webjet won't be surprised when after our monthly meeting I will have they them removed from our preferred vendors list.
See Webjet One Bad can cost a business over 100k a year but you will have more time to come up with ways off ripping off customer with Outrageous charges and how to train CSRs to cold and uncaring and demonstrate how much money they can make for you for customers misfortune or suffering.
FLIGHT CENTER your Rep was in last week welcome back😊

The reply from Webjet below demonstrates how much they care about private customers So If you want to deal with an uncaring purely profit based mob of Ned's maits then by all means throw your money away. AFTER our MD read this he has removed Webjet from out vendors list..But Webjet don't care just reply to your concerns with a standardized answer.
A Fair and reasonable charge that truly reflects Webjets staff work input to make a name change or cancelation, given they are likely to re sell seat would be acceptable but to be robed for 3 minutes work on a terminal is plain unacceptable to any reasonable human.

Quick and simple. Very clear instructions. The comparisons with different airlines for my flight was awesome.

I recently had to change my return overseas flight which i booked through Webjet. I always take out travel insurance and i did the same this time around. So, when i had to change my return flight i thought this would not be a problem. I gave Webjet more than the required 8 days’ notice, via email, that i would NOT be travelling back on my original booked flight.
Upon my return to Australia, I put in my insurance claim. The claim was partly denied because Webjet listed me as a ‘no show’. I was listed as a 'NO SHOW' (even though i had proof i sent them an email of my change of flight plans). Webjet claim i did not respond to an important email they sent me (after I emailed them about the change) and therefore i am not entitled to my full refund.
Webjet send so many junk emails, how is a customer supposed to distinguish between what is HIGHLY important and what is not, especially when you’re travelling overseas with limited internet access.
This 'no show' has cost me over $1000. I can understand if I was a NO SHOW but I gave them the required notice that I would not be travelling back on the original booked flight.
I’m going to think twice about using Webjet again.

Did not facilitate a refund when my flight was cancelled. Instead offered me a voucher which can only be redeemed if I rebook with their service.
Also note, I do not need to book with the same airline. I have contacted the airline directly and they have refunded the money to Webjet. It is Webjet who have held the funds and require me to rebook with their booking service.

Would not place any stars if it were possible. Webjet has being terrible to deal with regarding our flight refund and I would not recommend the service. They have pocketed $1050 of our money and offered no service. The customer representative was quite frankly abrupt and disinterested. We have been left deflated but not defeated. I recommend using someone else or direct with the airline. I might also add when trying to lodge a complaint to web jet in order to be taken seriously while following the instructions of local ACCC I was informed they did not have a complaints department as such only a place to lodge feedback.

I have flown on 4 occasions recently and I wanted to compliment the Pilots and Crews for their expert flying skills, empathy in helping me lift up cabin baggage, and with a smile. It is great to have confidence I will arrive on time and the staff are attentive and friendly.

Webjet is so flexible it would win a gold medal in gymnastics. No matter how undecided you are Webjet is there to cater for every need or whim. Simply awesome.

Easy to use, navigate and user friendly - on Iphone and website, thank you