I visit two local WCF every week to buy pet food and I have never had a bad experience, if one shop doesn’t have it the other usually does. Great service
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Das sagen Bewerter
Originally stopped in while on holidays to pick up food for our Cocker Spaniel, Corgi snd Jack Russell. Lovely (understatement) Scottish lady helped us find a coat for our Maggie JRT. Lovely store and... Mehr ansehen
Order not delivered correctly; ordered 12kg of duck, got 2kg of turkey. Three enquiries sent via website; no reply. No telephone number to call. Second wrong delivery in recent months. Posting thi... Mehr ansehen
Unternehmen hat geantwortet
I was disappointed to learn that my Kendal branch has closed. I called the phone number on the website to check that my layers pellets were the usual ones - WCF's own is apparently also called Countr... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We've been caring for your pets since 1911, so it's safe to say we know a thing or two about good quality food! Our range of complete dog food and high protein cat food has been carefully formulated to give your pets a healthy, balanced diet in a selection of delicious flavours. Created in the heart of Cumbria by our passionate in-house team of animal lovers, our Lakes Collection range includes: the premium high-protein Lakes Legacy dog food; high-quality, grain-free Lakes Heritage; veterinary-approved, sensitive Lakes Pioneer; all-natural, hypoallergenic Lakes Established; our balanced Super Premium cat food; and our nutritious Wild Bird Food, Chicken Feed, and Duck Food. We hope you and your pets love them as much as we do.
Kontaktinformationen
Station Road, CA7 9AX, Wigton, Vereinigtes Königreich
- 01697 341007
- www.wcfpetandequestrian.co.uk
3.5
Akzeptabel
68 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Great service
I visit two local WCF every week to buy pet food and I have never had a bad experience, if one shop doesn’t have it the other usually does. Great service
2. August 2026
Bewertung ohne vorherige Einladung
Overpriced for one,can get far cheaper…
Overpriced for one,can get far cheaper elsewhere.Aswell as advertising and speaking to staff about head collars for dogs pulling. Absolutely shocking,it’s been proven how bad they are and damaging for the dogs structure ect.
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von WCF Pet & Equestrian
Thank you for taking the time to leave a review.
We’re sorry to hear you were unhappy with your experience. We’d really like the opportunity to look into this properly, however we don’t currently have enough information to identify which store or interaction you’re referring to.
If you’re happy to share which WCF Pet & Equestrian store you visited, our customer services team would be glad to investigate further. You can contact us directly at info@petandequestrian.co.uk.
We take feedback around pricing and product advice seriously and would appreciate the chance to review this with the relevant team.
Points card
Regularly visit to buy your own brand dog and cat food. I have a loyalty card but unfortunately did not bring it along on this occasion.
Asked if my postcode could be used to access my card details - No.
Asked if I could bring my card in with the receipt to be awarded to points - No
Not sure about my loyalty as a customer going forward!
22. Juli 2025
Bewertung ohne vorherige Einladung
Second recent order with issues
This is my second recent online order that has been so frustrating, this time the order took over a week to be delivered but actually got shipped out and delivered unlike my last order, email confirmation but no shipped email had to phone my local wcf up because yous never reply to my emails, and to top it off my order is incorrect ordered 2 bags of heritage salmon and asparagus small breed and one of them is for puppy and junior, also on your website you cant even check your orders as when you click on it says server error, sadly this will be my last order with you guys as yous are so unreliable now!
4. Juni 2025
Bewertung ohne vorherige Einladung
Terrible service again
Order not delivered correctly; ordered 12kg of duck, got 2kg of turkey. Three enquiries sent via website; no reply. No telephone number to call. Second wrong delivery in recent months. Posting this because - how else to get attention?
25. April 2025
Bewertung ohne vorherige Einladung
Antwort von WCF Pet & Equestrian
Thank you for your feedback, and we're very sorry for the frustration caused by this experience. We’re glad we were able to speak with you directly and resolve the issue, but we completely understand how disappointing it must have been to receive the wrong product. We are currently investigating how this happened and are reviewing our processes to help prevent it from happening again.
Your comments have been really helpful, and we appreciate you taking the time to share them. Thank you again for your patience and understanding.
Kind regards
Lakes Collection
What terrible customer service
What terrible customer service, no contact number, an AI bot that goes around in circles and no response to their enquiry page. I will move dog food supplier.
20. März 2025
Bewertung ohne vorherige Einladung
Antwort von WCF Pet & Equestrian
We're really sorry to hear that you’ve had a frustrating experience. We always strive to provide great customer service, and we appreciate your feedback.
We’ve sent you an email to help resolve this and will do our best to make things right. We understand that being able to contact a company easily is important, and we’re always looking at ways to improve how we support our customers.
Thank you for bringing this to our attention, and we hope we can regain your trust. If there’s anything else we can do, please let us know.
Kind regards
Lakes Collection
brilliant!!
doggy bed is the best for my ageing arthritic black lab.. it's the 2nd purchased..guaranteed a good night's sleep on this bed!! Purchased on line without hassle, very helpful thanks
25. November 2024
Already used product previously and…
Already used product previously and know it to be good, which was reason for ordering!
Delivery excellent (DPD).
Arrived when expected.
21. November 2024
Great service. Food great quality.
Great transaction. Easy from start to finish. Quick delivery. Great product. First dog food I have found that my sensitive stomach collie has managed to change to in 3years!
24. Oktober 2024
Dogs love their Lakes food range
Dogs love their Lakes food range! Website ok, but could be better functionality. Be nice if you could use Apple Pay
19. September 2024
Website was easy to use and the product…
Website was easy to use and the product is great
1. September 2024
Very quick delivery and the order was…
Very quick delivery and the order was well packaged and as described. Will order dog food from them again.
2. August 2024
Over 2 weeks for delivery having been…
Over 2 weeks for delivery having been charged 5 pounds for said delivery. Not good enough
24. Juli 2024
I only go in the Penrith branch when…
I only go in the Penrith branch when everywhere else is closed. The surly rude manageress is the reason.
18. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von WCF Pet & Equestrian
Hi Clare, We are really sorry to hear about your recent experience at our store. Your feedback is important to us, and we would appreciate the opportunity to understand what happened and address your concerns. Please could you email us at info@wcfpetandequestrian.co.uk so we can make things right. Kind regards, WCF Pet & Equestrian
Casper's treats...
Norman, my fruggle, adores Casper's treats and they arrived very promptly.
27. Mai 2024
Good service. Great product.
Delivery was prompt and product was even nicer than expected. The green velvet dog bed looks lovely and our dog has no complaints.
25. Mai 2024
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