Warwick Estates Bewertungen 

Chat help agent Charlotte Mays was very helpful in resolving my account credit query

I had a query on my Account and by using chat box Claire Lawrence very efficiently and politely resolved my query.

I spoke to Ashley today about a mix up of payment I did she helped me and sorted it very quickly she was really professional

I had a fast and successful response from Emma Fleming.
Easy to use online chat

I spoke online with Therese Armitage who was extremely helpful and gave me all the information I needed. Thank you

I Made an enquiry via the online chat regarding my account and was assisted very promptly and efficiently by Therese Armitage

Excellent fast efficient service.
Thank you Therese Armitage for being so helpful.

Warwick sent my service charge bill and every late fee notice by post to my old address, even though they knew I had moved and had told me they'd updated their records. They then tried to charge me £1,000 in late fees for a bill I never received.

I repeatedly asked why they never phoned or emailed. They ignored the question at every stage of their complaints procedure, insisting they had done a "thorough investigation" and acted fairly. They also asked me to prove I'd told them I’d moved. I had to go through formal proceedings to obtain our email correspondence, which clearly showed me telling them and them acknowledging it. They had access to this along so I'm not sure how thorough their investigation was.

Still they pushed for payment, despite a dozen emails from me, despite knowing I'd told them I'd moved, and despite knowing my dad was dying of Alzheimer's. He died during this whole saga. I only avoided the fees by taking it to the Property Ombudsman, another long and complex process I had to go through while grieving.

Warwick had many chances to do the right thing but they continued to act with utterly despicable cruelty.

RESPONSE TO THEIR NONSENSE REPLY BELOW:

They cancelled the legal fees and refunded me only after I screen shotted the proof of me telling them I’d moved. This proof was obtained through records they shared with me from their end.

They had access to this information all along. If they didn’t then what exactly was this thorough investigation? The excuse given is that another team at Warwick had our correspondence?! Exactly how terrible are their internal comms.

Even when we all definitely had this information the onus was on me to sift through it all and find the exact messages proving I was right.

In short they needed me to prove that I had concrete evidence on my end for them to do the right thing.

Given that I have a functioning organic memory, I am well aware that I told them on the phone many times that I had moved. I also knew I had emailed. They knew they were wrong from the start of all this and put me through hell to prove it.

Note they still have nothing to say with regard to why I wasn’t just called or emailed or asked about late fees when I called or emailed them.

None of this was necessary and the apology I got was extremely hard earned and had to be demanded.

This is an organisation that is maybe acting within the confines of the law but essentially acting criminally. It is my sincere hope they are fired asap.

If you are a corrupt property manager and need a shill agent to do your bidding then highly I recommend them.

I was dealing with Claire Lawrence who dealt with my query quickly and in a very friendly manner. Very happy with the service.

Sent an email asking a simplistic question of to provide a breakdown of costs for our service charge. 11 days later no reply. Telephone the office and was told someone would call me back later that day. 3 days later no call back. Sent a further email and have yet to receive a reply.

You will now see a reply from them below (or not) that they have been extremely busy. One thing they are not busy with, is replying to emails or returning phone calls.

So I am wondering what office staff who deal with phone calls and emails are actually busy with ???

Edit:

As you can see below they have asked me to contact them, when in fact I have sent them 3 emails and made 1 phone call. I have had no replies and no one has phoned me back. Think twice before using this company.

Dealing with Rachael Jacobs was a very positive experience. She responded promptly and gave informative information to allow us to proceed swiftly. Very impressed. Thank you

Charlotte Mays provided great service to resolve a issue with payments which where paid by accident to other account. The issues was resolved and changes put in place so the issue does not occur in the future

I have just used your live chat and found the operative, Charlotte Mays, extremely helpful. She has been helping me navigate a situation where communication between parties has been lost, and information is now overdue. Thanks to her help I am now, hopefully, in a situation where we will receive the information tomorrow.

Ashley was great with dealing with my issues

Thanks, Ashley, for helping me with my unresolved query today. Hopefully, I’ll get an answer from the management soon. Really appreciate your help!

Response to our queries & concerns were addressed quite well. Although it took us some time to get there hence given 4* not 5*
Dylan Vergusan, in particular was on the ball, his understanding & conclusions by email is highly commendable

I emailed this firm over a week ago, with no response, so tried the portal, and once I'd started a chat with Therese Armitage it was sorted really quickly. She was really helpful, and after I'd answered literally one question, I had my answer. Very happy.

I needed assistance with accounts and Therese Armitage was very helpful and fast. she immediately answered my queries and gave me an update.

On Line Chat with Therese Armitage was very helpful and answered my questions perfectly,

First impression was great, talking to Tracy. She was very helpful, understanding and human