Warwick Estates Bewertungen 

Dreadful company. Appalling service, customer care team, organisational skills not present. Landlords not respected. Changed their bank account mid way through the year causing absolute chaos for those who pay fees. Then send out threatening letters to landlords requesting funds to be paid. Simply diabolical. WE standard response to this review was to advise me that they listen and I should contact them on the hello@. No only have i been in touch with WE via continual email and verbally on calls with Tracy from Customer accounts but I have requested that they progress a formal complaint. Of course nothing is ever done to rectify the situation because they are as I said in my review a "Dreadful company" that is simply shameless. Service is beyond poor.

Claire Lawrence handled my enquiry professionally and directed me to the information I needed.

Claire Lawrence was very prompt and helpful.

Dealt with Claire Lawrence with regard to a service charge query on a property. She responded immediately and within minutes had provided the details that I needed - thank you Claire - great experience.

Spoke to Claire Lawrence in Customer Services and she was very helpful and efficient and resolved my query immediately !
Thank you

When our development was recently taken over from Anthem by Warwick Estates, we were told we could expect a much better customer focussed, caring, professional service. And indeed, TrustPilot reviews suggested that might well be the case.

However, nearly three months in and we have all been left very disappointed. Maybe it’s because they had to take on the staff who served us so badly under Anthem and Hazelvine, but things have remained just as bad, if not worse.

It can take weeks and many reminders to get a response to emails and, even then, those responses are of little use. Matters always seem to be in hand and quotes being obtained but the work never seems to happen. This very much belies their commitment to us: “Regular updates when issues are being progressed & A team that takes ownership until problems are resolved.”

It’s true, we do finally have a working maintenance portal, but there seems little point in this when a ticket is raised but there are then no updates for 30+ days!

I suspect this poor review will get the fairly standard response claiming that Warwick Estates really do care about providing an excellent service and asking for further details of the issues so that they can look into them. However, if senior management at Warwick Estates truly cared about customer service, they would be monitoring the portal and performance against SLAs (assuming these even exist) and therefore would already be aware of the issues.

At present we just seem to have jumped out of the Anthem frying pan into the Warwick Estates fire.

And with their standard response Warwick Estates have just confirmed my point. They can't identify the development! So they clearly don't monitor the portal and performance against SLAs (if they even exist, which I doubt). So here is how you should do it Warwick Estates - run a report from the portal listing all issues logged that haven't had an update on their ticket for at least 30 days. Then try looking at 21 days and 14 days. Also publish your SLAs and make sure your staff are measured on performance against those. If you don't measure performance things tend not to get done.

Ashley was very helpful and provided the details I needed. The response was prompt and the experience was very good.

Contacted W.E regarding trying to obtain statements when they were managing our ground rent for our apartment, Rebecca Wheeldon was incredibly helpful and reassuring, sent me all the documents I needed and helped to get me in touch with the transfer teams to confirm some financial irregularities in a dispute with my new ground rent management team, hoping this helps my issue out and really appreciated all the help and advice from Rebecca !!!

Anthem Management have a customer care group, a vast improvement over the previous property management grup. Tracy was not only helpful, patient and polite, she then followed up when and how she had promised

Therese Armitage helped me out with an initial enquiry. She was no nonsense gave me the info I needed to take my enquiry further. Super quick and straight forward. Thanks - great asset for the company :)

Charlotte Mays was very helpful. She was also clear when she was not able to answer one question but pointed me in the right direction. However, a phone call would have been a much quicker way to resolve the issues if it had been possible.

Donna Kelly Helpful and dealt with my enquiry

I had an issue w.r.t service charge payment and Donna Kelly (customer service) did really help me to raise a ticket with credit control team on my behalf. Answered the queries raised very fine

Speedy and accurate response from Donna Kelly with my accounts query. Thank you :-)

If I could select no star I would. Cannot do the basics, simply chase for money and could not manage an empty field. State of our society could be personified by this bunch of idiots

My experience with Warwick Estates has been extremely disappointing, and I would struggle to recommend them to any leaseholder.

In my experience, dealing with Warwick Estates has involved poor communication, a lack of transparency, delays in dealing with important issues and a frustrating absence of accountability. When you are a leaseholder paying significant service charges. This company treats leaseholders like cash cows.

What makes this particularly concerning is that the problems surrounding Warwick Estates have received BBC attention. The BBC reported on residents who were left without gas, heating and hot water for an extended period, including a pregnant resident who said she had been without heating and hot water for most of her pregnancy.

The BBC coverage makes particularly uncomfortable reading for anyone considering buying or owning a property managed by Warwick Estates.

BBC article can be searched 'I've had no hot water or heating for most of my pregnancy'

BBC news covered this company on 8th of September 2026.

I spoke with Emma Fleming and she was very helpful and polite

I'm very happy that Warwick Estates allows me to pay for half-yearly service charges by standing order, it's much less scary than paying for 6 months in one go.
However I needed some help and confirmations regarding setting up that standing order. I started an online chat, which was picked up straight away by Therese Armitage, who was able to clarify everything for me in minutes. Thank you Therese, much appreciated!

So helpful spoke to Therese Armitage

Answered quickly gave me an email so quick & easy

Courtney Lovelock‑Scantlebury, Solicitors Enquiries Manager made my experience great. I had been struggling to get a response from telephone calls and numerous emails so I went to visit the Warwick Estates building (Luckily I work nearby).

Courtney came and spoke to me immediately, eased my worries and rectified my difficulty. Courtney made what could have been a very stressful situation, simple, human, kind, respectful and nice.

Than you so much Courtney, I really do appreciate it.