Warwick Estates Bewertungen 

Absolutely appalling management company. Do not respond to emails but are quick to keep sending letters. I contacted multiple times about the service charge payment and never had acknowledgment. Found out via my solicitor as I’m selling my flat that they had referred my account to a debt management company and added on an extra £1000 in fees even though they ignored all of my emails. We have an intercom system that doesn’t work so missed deliveries and the security light doesn’t work on the stairway so it’s only a matter of time before someone falls down the stairs and seriously hurts themselves!! Sent a contractor out 3 times to fix the intercom but still not fixed - how embarassing!

Charlotte Mays provided helpful advice via the live chat app

Theresa armitage. was quick and efficient and helped as best as she could

Braemar Court, MK40 1DZ

I requested a FREE COPY of Viewsectors accounts and found that the invoices don't balance against their statements AND there was about 20k difference....in the service charge paid AND our expenditure!!

LIE 1/Issue 1 for 2025-26
However, I was REPEATEDLY advised that a copy of accounts were not available, as the accounts had NOT been signed off by the Directors!! Interestingly, after contacting companies House, I was advised THAT THE ACCOUNTS HAD ALREADY BEEN FILED, THREFORE WARWICK STSFF LIED, AS THE ACCOUNTS HAD BEEN SIGNED OFF either by the Directors OR by a 3rd party on their behalf!!

LIE 2/ISSUE 2 - 2025-26 ACCOUNTS
I raised my concerns with an acclaimed Senior Msnager, who REPEATEDLY claimed the accounts balanced. However, I suggested that he added up the figures, as the accounts DONT BALSNCE. Yet, he still claimed the accounts balanced!!

I then received confirmation from WARWICK, that despite Warwick had FOUBD ANOTHER 10K of LEASEHOLDERS MONEY, BUT OUT OF THE 10K, THEY ALSO FOUND 5K WORTH OF DEBTS...THEREFORE THE ACCOUNTS (INVOICES V STATEMENTS) DID NOT BALANCE!!

I was subsequently advised that leaseholders accounts would be credited (as, they can't provide a refund) for the following year of accounts 2025-2026!!

ISSUE 3
As the service charge year for this development runs from October to September.and the accounts were filed in December 26...and failures/lost monies was found in Warwicks accounts was realised in January 26, and I had ALREADY set up a monthly payment schedule with my bank, I decided to maintain the same payment schedule and anend/reduce the last payment to account for the credit for the year 2025-2026!!

However, despite requesting confirmation of the PREVIOUS CREDIT in September 2026, 7 TIMES by MULTIPLE PEOPLE including their ACCOUNTS DEPARTMENT, NO ONE HAVE A CLUE WHAT CREDIT I WAS REFRRING TO!!

Although it should have been quite SIMPLE TO RESOLVE THE MATTER - their staff should have
A. Checked my account AND noted the credit AND/OR LETTER.
B. Checked another leaseholders account to see, that EVERY LEASEHOLDER would have received the CREDIT

.....HOWEVER, WHAT IS WORRYING IS
A. I DONT BELIEVE THAT ALL THE OTHER LEASEHOLDERS RECRIVED THE SSME CREDIT FOR THE SURPLUS MONIES.
B. THE DIRECTOR DID NOT SEEM TO BE ANNOYED OR FRUSTRATED, THAT SHE DID NOT RECEIVE THIS CREDIT......WHY DO YOU THINK, the Director (who was included in ALL 7 PIECES OF COMMUNICATION TO WARWICK)
1. Failed to step in and identify the credit
2. Was NOT concerned about a credit ???

THANKFULLY I LOCATED THEIR LETTER OF JANUARY 26, WHEREBY IT STIPULATED THAT A CREDIT WOULD BE ADDED TO LEASEHOLDERS ACCOUNTS......HOWEVER, IM NOT SURE THAT OTHER LEASEHOLDERS DID BENEFIT FROM THE SURPLUS SERVICE CHARGE MONIES FROM THE PREVIOUS ACVPUNTING YEAR!!

Warwick Estates – A Disappointing Property Management Experience

My experience with Warwick Estates has been extremely disappointing. Their communication is very poor, and property maintenance is not being handled properly.

Despite repeatedly raising concerns and sending follow-up emails, getting clear responses and appropriate action has been a constant struggle. However, it feels as though collecting service charges and additional fees is given more attention than providing quality property management and maintenance.

Residents deserve proper service, transparent communication, timely maintenance, and accountability for the money they pay.

Based on my experience, I strongly urge others to avoid Warwick Estates when choosing a property management company. Please do your research carefully and consider other companies before making your decision.

I spoke to Tracy today who helped me sort out some problems. She was very nice and extremely helpful and put my mind at rest. Excellent.

I had a very good experience on live chat with Charlotte Mays having failed to get through by phone.Good to deal with a knowledgable live person rather than a bot.She sorted out my issue in no time .Thanks.

Great customer service from Charlotte Mays

Ashley responded to my enquiry straight away and was extremely helpful. All was resolved within 5 minutes.

I had a few queries following the move across to Warwick from Anthem. Claire Lawrence was very helpful and gave all the info I needed. Lovely Customer Service. Thanks

It is not so much the company I want to praise. It is the customer services person who answered the phone. Her name is Ashley. She was very personable and helpful. Thankyou Ashley

First off all, it was a pleasure to chat with a human as opposed to an AI Chatbox. And to make the experience all the better was the service that I received from my chat correspondent Emma Fleming who was extremely helpful, resourceful and patient with my requests and persevered to provide a very satisfying explanation for my issues.

Great customer service from Emma Flemming. Very happy to help, polite and resolved query very swiftly. Highly recommend live chat service.

Jessica Turner was really helpful with my account enquiry today, took her time to look into what I was enquiring about

Therese Armitage was really helpful with my inquiry and prompt to help me out! Great customer service.

Chat help agent Charlotte Mays was very helpful in resolving my account credit query

I had a query on my Account and by using chat box Claire Lawrence very efficiently and politely resolved my query.

I spoke to Ashley today about a mix up of payment I did she helped me and sorted it very quickly she was really professional

I had a fast and successful response from Emma Fleming.
Easy to use online chat

I spoke online with Therese Armitage who was extremely helpful and gave me all the information I needed. Thank you