Great customer service, I needed it quicker and they delivered it sooner. It looks gorgeous in my bathroom. I wanted something to look at whilst I was relaxing in the bath. Great quality heavy... Mehr ansehen
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Das sagen Bewerter
This wall mural is amazing! It's simply breathtakingly lovely! I ordered the classic wallpaper, and hanging and matching each piece was a breeze. The rolls do alternate but are numbered, which is fan... Mehr ansehen
I was skeptical to place an order because it seemed expensive and ordering custom pieces means no way to return or get your money back. But ultimately, this was the mural I wanted in our nursery and I... Mehr ansehen
Unternehmen hat geantwortet
Commande arrivée très rapidement. Tapissier de bonne qualité facile à mettre en œuvre avec de bonne instruction.
Unternehmensdetails
Vom Unternehmen geschrieben
Premium Self-adhesive Wallpaper & Wall Murals. Fast worldwide shipping. Premium HD wallpaper murals printed and shipped in 2-5 business days. Transform any space to meet your taste with our premium, handcrafted, bespoke wallpaper murals. High quality, sustainable wallpaper. 5 star friendly service. Secure transactions. 1000+ designs. Peel & Stick Wallpaper.
Kontaktinformationen
Evolution Park, WA7 1HR, Runcorn, Vereinigtes Königreich
- 01565337407
- info@wallpapermural.com
- www.wallpapermural.com
4.7
Hervorragend
296 Bewertungen
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Blurry mural, only for large walls
Spent a thousand bucks which quickly went down the drain. Print is blurry all over. wallpapermural told me you have to “stand in the middle of the room” in order to see it more clearly. What?! Not happy with the customer service, can’t comment on ease of installation, as it’s going right into the trash.
19. September 2023
Bewertung ohne vorherige Einladung
Antwort von WallpaperMural
*Update*
Unfortunately, we have still not had a response from the customer in relation to this order. Prior to this review we had already offered a free re-print at a different scale which would have solved this issue.
Hi Danielle,
I am very sorry to hear that you are disappointed with your wallpaper. As we have explained over email, the reason in which your wallpaper is not as clear as usual is because you have ordered this non-repeating photographic wallpaper to stretch across all four walls. The design you ordered consists of a very high quality photograph that we have never had a complaint about previously. In fact, we have even installed this mural in our office due to quality of the photograph as per the images we sent over in the email chain.
Furthermore, we offer samples and free digital proofs which accurately show the image quality before ordering. We always advise, when ordering a mural of this size, to order a sample or a free digital proof beforehand. In relation to the viewing distance, that is the Industry standard advice in decorating and the wallcovering industry. Any wallpaper will look more blurry when examining it at a viewing distance of 20 cm.
As per our last email, we are offering to reprint the mural free of charge, however, this time we can make the mural repeat around the room which will significantly decrease the scale of the photograph, thus, significantly improving the quality of the image. If you could possibly email us back in relation to this we can get this issue resolved as soon as possible.
Kind regards,
WallpaperMural
Fantastic
Fantastic. I enquired about customising one of the designs to suit my oddly shaped wall better. Danielle got back to me quickly and provided me with a custom design for the same cost as ordering straight off the web page.
We went for the self adhesive option which worked really well.I had bought a felt applicator ready but one actually came with the paper in the box!
The paper is great quality and can't in good time with clear instructions.
Very grateful and would use again in the future.
1. August 2023
Bewertung ohne vorherige Einladung
Fabulous customer service and product
Fabulous customer service, very attentive. I received two proofs to sign off, first one showing the whole mural and the second showing a detailed section. I ordered the self adhesive peel-able wallpaper and am impressed with the quality.
Delivery was speedy and came with an installation guide. It was easy to install and I was able to do a 3m x2.2m wall in 2 hours with minimal experience.
It has really lifted the room, very impressed.
20. Juli 2023
Bewertung ohne vorherige Einladung
Custom 'Brends' mural...
We are absolutely thrilled with our 'Brends' mural! It's transformed our downstairs living space and anyone who has seen it so far has commented how different it is and very calming to look at. The blue colours are so vivid and merge beautifully. We opted for the heavy-grade wallpaper which is of very high quality. The wallpaper panels were numbered clearly and the instructions were easy to follow.
I'll definitely buy another mural for our next project...the home office space!
Thank you again for supplying a fantastic product!
13. Juli 2023
Bewertung ohne vorherige Einladung
Terrible Customer Service and Product Description
I ordered a sample of this wallpaper but the scale of the sample was significantly smaller than the actual paper I received. I thought this was a repeating pattern but instead they sent me just a random section of the paper. This is for a nursery I'm designing and it looks absolutely terrible because the scale doesn't look at all like the pictures on the website or sample sent. Even more, the paper feels cheap and thin. I contacted customer service and Joe was so incredibly rude to me. He talked to me like I was an idiot and wasn't sympathetic to my situation at all. Terrible company and I wouldn't recommend them at all.
3. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von WallpaperMural
Hi Kayla,
Thank you for your review.
We are sorry to hear that you are disappointed with your wallpaper. Unfortunately, in this instance we cannot issue a full refund for your order. This is because the wallpaper you received is neither faulty or inaccurate based on the scale and colour of the design.
During the order process you previewed your wallpaper to scale based on the dimensions you entered in the previous step. We have checked your preview proof with our print file and the wallpaper you received as shown in the photo you sent over. It is clear that the wallpaper you received matched the preview and crop you chose exactly, it also matches the images on our website exactly.
WallpaperMural sells wallpaper murals which are scaled to fit a full wall. If the entire design on the sample were to be scaled to the size of an average wall, in the majority of instances, the sample would be useless as you would not be able to see the vast majority of the design on the sample. Furthermore, on the sample there is a highlighted area that clearly shows the mural blown up to scale.
We are deeply saddened and disappointed to hear that you do not love your wallpaper. We have been sympathetic and fair in trying to resolve this issue. We have offered a replacement at a custom scale that matches your vision at our expense as gesture of goodwill. If the wallpaper was in fact faulty or did not accurately represent the mural shown on our website we would be happy to offer a refund as part of our guarantee. A member of the team will be in touch to see how you would like to proceed.
Kind regards,
WallpaperMural
Poor product quality and customer service
The so-called "highest quality" vinyl wallpaper they provide is not actually made of vinyl material, it is not waterproof, and the surface patterns are printed using inkjet technology, resulting in uneven colors. The seams of the wallpaper are clearly visible when installed. When I contacted customer service about these issues, their response was that it looks fine from a distance and not to inspect it closely. Furthermore, when one of the wallpapers had a cutting problem and needed replacement, they actually replaced it with a lower quality wallpaper, which is simply outrageous.
27. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von WallpaperMural
Hi Krister,
Thank you for your review.
Firstly, we do not say that our Heavy-Grade wallpaper is waterproof, unfortunately no wallpaper that actually contains paper is water-proof. As per our website, our Heavy-Grade wallpaper is a vinyl coated wallpaper that is not only water resistant but also anti-bacterial. If you would like I can send over the exact specification via email.
We do not use inkjet technology during our printing process, the uneven colour you are referring to is actually a gradient which is part of the design as we mentioned over email. In relation to the seams, we can see that parts of the paper are overlapped which is why they are clearly visible. Our Heavy-Grade wallpaper needs to be butt joined which helps to create the seamless effect.
A member of the team will be in touch to resolve your issue with the replacement. I do apologise for any inconvenience this may have caused.
Kind regards,
WallpaperMural
The mural is beautiful!
The mural is beautiful and detailed. The colors are exactly as depicted! We love it. Customer service was responsive and prompt with their reply as well. The mural arrived in the USA timely and in wonderful condition. We could not be happier!
8. März 2023
The mural looks fantastic
The mural looks fantastic. It was a breeze to install. Would def recommend to others!
20. Mai 2023
Bewertung ohne vorherige Einladung
The item was late
The item was late. It is also not as seen the gaps are much bigger then the image shown.
22. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von WallpaperMural
Hi Nina,
Thank you for your review. We are extremely sorry your order was delivered 1 working day late, we were at the time catching up from the bank holidays. We did speak to you and upgrade your delivery to a 10:30AM service free of charge to try and make up for this.
I'm not sure what you mean about the gaps - I have checked your print file and the image matches the crop that you chose on our website exactly. As everything we sell is custom size, it will not always match the product image depending on your dimensions. We do display what you will receive very clearly and to scale when you choose your crop.
Kind regards,
WallpaperMural
Bad quality adhesive
I promised to come back and leave a review after I install the wallpaper. Well, I was happy for less than 24 hours, as the wallpaper came off the wall. I cleaned properly the wall before the installation, followed instructions and all was very easy. I have to mention that I received the wallpaper in 5 pieces, and only the first two had the extra 3 cm at the top. The last three had 1/2 cm left extra at the top. The adhesive is of very bad quality, it needs to be much improved. So, my wallpaper sits on the bottom of my trash can. I do not recommend this product.
11. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von WallpaperMural
Hi Rodica,
Thank you for your review. I am disappointed to hear that you have had some issues with your wallpaper. We have had no contact from you in relation to this issue.
A member of the team will be in touch to discuss a replacement.
Unfortunately all walls have different surfaces and we cannot control what surface the wallpaper has been installed on. We have been using this adhesive for a number of years with a very low failure rate. If we made the adhesive any stronger there is a good chance it would damage the walls surface.
In relation to the extra material at the top, this cannot vary drop to drop as each file is made as a rectangular image. What you are seeing will either be caused by the fact that your ceiling is not straight or the first drop you installed is not straight. We add the additional 3cm to each edge to account for this eventuality and based on the fact that you still have material left over at the top means this is working.
Kind regards,
WallpaperMural
I ordered the jungle mural for my sons…
I ordered the jungle mural for my sons room as part of his birthday present as he’s animal mad. I called to check on delivery as I wanted it up before his birthday, I was told it was just about to go to print and might not make it in time. The following day I had a call to say that they had pulled out the stops and managed to get it on a Saturday delivery; it arrived 9am next day. To say I was delighted was an understatement. The mural is perfect, great fit and awesome quality.
13. Mai 2023
Bewertung ohne vorherige Einladung
Stunning mural, easy to hang.
I ordered a watercolour mural in a Daisy design.
I was quite nervous choosing such a large design (one flower is 6ft tall!)
The customer care team were so helpful when I queried if the pattern would work with my fireplace and I was sent a picture of how the mural would look with little loss of the pattern.
Delivery was very quick despite all the Bank Holidays and the packaging and instructions were excellent.
My decorator said it was so easy to hang and very impressed with the quality.
I wish I had more walls that could take a mural.
I love it, thank you.
4. Mai 2023
Bewertung ohne vorherige Einladung
Happy overall
Unfortunately 2 of the panels turned wrinkled so the picture doesn’t look good 😞
Update June 13:
Great costumer service, max was really helpful and sent us a new wallpaper. It looks great now and we are super happy, we would definitely do more projects using them.
12. April 2023
Antwort von WallpaperMural
Hi Noga,
Thank you for your review. I am sorry to hear that some of your wallpaper has creasing. This will have happened during transit. A member of the team will be in touch to ask for some photos and to ask if you would like some replacement paper.
Kind regards,
WallpaperMural
Update May 24th:
Hi Noga,
We have indeed contacted you but we have had no response, perhaps our emails are going into your spam folder. We will send a follow up email so please keep an eye on both inbox’s.
Kind regards,
WallpaperMural
The mural looked terrible in comparison…
The mural looked terrible in comparison to what was presented on the website.
The edges had different colours which made the wall look like it had mould.
The adhesive started bubbling and coming away after a couple of days.
When I complained I was told all was fine with no offer of a refund.
We’re taking it firm after a week and re-wallpapering
5. April 2023
Antwort von WallpaperMural
Hi Laura,
Thank you for your review.
I am sorry to hear that you are disappointed with your wallpaper. Based on the photos sent over via email the wallpaper looked as shown on our website. You ordered an ink blot wallpaper design which is created using drops of ink on paper, it is this effect that I believe makes you think that your wallpaper looks mouldy.
In regards to your email and the wallpaper bubbling, we did not say the wallpaper looked fine by any means. We replied stating that we would happily replace the wallpaper free of charge for you. We are still waiting on your reply to this email. A member of the team will follow up on this to confirm how you would like to proceed.
Kind regards,
WallpaperMural
Incredible quality- extremely strong…
Incredible quality- extremely strong and beautiful paper. It looks exactly like the photos online and was easy to apply. The paper is thick and not stretchy. I love it and cannot recommend enough!
5. April 2023
Quality Mural with Ease
The product is great, amazing quality print. Ordering process was a complete breeze. Simple shipping.
31. März 2023
Easy to order
Easy to order. Great to deal with. Excellent choice and quality Mural went up incredibly well , and with being pre cut it’s super easy I highly recommend
30. März 2023
So easy to order and put up.
30. März 2023
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