Virgin Trains Bewertungen 

Just travelling on the 1800 euston to Manchester the first class service has been great and we have been cheered up by Damian

Trains smell like a poorly run old peoples home, human waste masked with cleaning chemicals. Filth.

Heard rumours that they may have lost their contract. Good riddance.

Travelled with them several times between Chester and the South Lakes. Constant late-running trains. I was outright ignored when I tried to claim compensation. Staff gave the most uncaring customer service I've ever received.

I will no longer use Virgin Trains while they run my local line - its more cost and time effective just to cancel my business contracts.

Dreadful
This is the second time I am trying to get compensation for late-running trains
On both occasions they have repeatedly demanded information which I have already sent, and which is available to them from my on-line booking and their own records
These seem to be delaying tactics; they are hoping I will give up.

If you even consider forking out for first class, check with Virgin Trains what actual meal service they offer. They advertise menus but are consciously cagey about the times they serve them. I have travelled at various times in the evening, as early as 7pm and get the “late evening” menu which is a pitifully small portion of cheese and biscuits or a tiny flatbread. You also get an extremely limited drinks service. Yet they are happy to take hundreds of pounds off you for the privilege. You only get a few soft drinks and cheap snacks in their over-crowded and tired lounges included. Let’s hope the new franchisees actually give value for money

I travel on the Virgin Gatwick Express most weeks.

They used to be have enough carriages for everyone to feel comfortable. But for some reason the trains are now too short.

It's embarrassing that for people visiting the UK this is how they are greeted. Just put some extra carriages on.

Geoff.

worst train company ever in British History.
I m so happy to they lost their license and disappearing from UK for good this November. I got no sympathy for the employees, they make this company such a nasty, horrible and unwanted place.
I been traveling on a virgin train for 2 years, and I have felt sorry for every single penny I paid to them, god not bless you virgin trains .

The second part of my journey was meant to be with Virgin, and I was travelling with my bike. Was refused entry to the train because I had to book a space for it - not that I was told that when I bought my ticket because I bought it at a station apparently not serviced by virgin (Oxford). Now I'm stuck in Coventry at 10pm, with my ETA close to midnight and an early start tomorrow. Furious doesn't even come close to how I feel

Horrendous service. 90mins In I’m yet to see someone who works on the train and we have ended up having to sit at the doors with our cases even though we have had our train booked for some time!

Great teams, good communication. Sorry to see you go.
I can’t rate VT WCML high enough. Loads of friendly staff, dealing with some often unpleasant travellers.
Trains clean, usually on time - or if not good explanation. Delay repay is prompt.
Hope the government realise what a mistake it is to let them go.

Travelling from Geneva to the far north of England, via Euston, I booked a first class Virgin ticket for the last, late night section so I could relax and be fed and watered without further stress. Alcohol was immediately offered - welcome! - and soon after a choice of a pre-packed dry and poor quality meat and salad wrap, a small packet of crisps and some hugely calorific biscuits. On my table was a menu relating real cooked food. What was that menu there for? To rub it in that I should have diverted to Marks and Spencer at Euston to buy some real food? Just to suggest that some trains, somewhere and sometime, had real food in First Class??? I've always been a fan of this Virgin route but now wary. And just to make it worse last night, there was too much coming and going of staff, loading up water bottles, clearing tables, and generally invading the quiet space.

Bait and Switch!!
After waiving me onto the london train, the conductor, who waited until journey was almost compmete, told me i got on the wrong train. My train was 1333 not 1330. GOTCHA!
35 POUND PLEASE
oh and guess what. Your 15 pound ticket is non refundable.
Tis is deceptive sharp practice designed deliberately to trip up travellers and charge more than double for the journey.

Still waiting on a reply for a refund about a month and a half on...

Bad experience due to some rude and difficult staffs/customer service people. In addition, quite some delays. Cannot rely on them due to the delays.

Currently on Train to sandwel and dudley left london Euston at 14:40.

Train manager Alex is great he has made the journey entertaining with excellent comentry and a real can do attitude!

Well done

Delays, delays, delays.

As soon as it happens, virgin staff run and hide.

Claim money back for a delay? Their website makes it as hard as possible and is not accessible for disabled users.

Query from customer services saying yeh we know we're bad but what are you going to do about it blah blah. You'll be back paying £189 next time because you have zero choice.

OVERPRICED! TERRIBLE STAFF who are smug that they know more about train fares than you. Travelled from Euston to Birmingham New Street costing me alot of money, will go out of my way to not use this service again, used a different service the weekend after and didn't see these problems

I was on my way to uni, already dreading freshers week, and this train journey made me want to hang myself on Arthur’s Seat. We got on the (late) train at Euston with a swarm of impatient people and found our seats had been taken. But, being the lovely people we are, we just located another pair of seats as we were told by another passenger, and I quote, “it’s a free for all”. An announcement was quickly made to clarify that all reservations had been cancelled (apart from two OTHER coaches) so we thought that was the end of any trials (apart from freshers ball). But lo and behold, when we arrived at Milton Keynes, there was a rush of passengers on the train (the business is definitely result of the merging of cancelled trains- a you issue). A woman approached our seats and claimed they were hers, to which our neighbour explained that reservations had been cancelled, but no YOUR TRAIN MAN TURNED AROUND AND REASSURED HER THAT RESERVATIONS HAD NOT INDEED BEEN CANCELLED. Not going to lie, VIRGIN, surprised that your staff are less informed than your passengers. (Also, he never even checked our tickets so we could have avoided the hefty price of your tickets and hitchhiked your stupid train.) We were then exiled from the coach into one of those connection bits between carriages where I sat on my suitcase a while until we realised we had to move as we were blocking the entrance to the train. Also would like to add that your wifi, while free, does not actually function- so you can IMAGINE the fun five hour journey to Edinburgh we’re having. Another announcement promised us seats further up the train, so we lugged our luggage and dignity to coach C, where there were still no available seats. Which brings me to now, where we sit on a pair of fold down chairs opposite your obnoxious speaking toilets, listening to his same stupid joke over and over again. Also, please invest in an “occupied” indication of some sort, we won’t always be here to man the lavatory I’m afraid.

Trying to enquire about trains from London Euston to Preston and all staff were rude and dismissive. I believe they shrugged me off due to being a student and refused to take me seriously! Didn’t answer my enquiries at all! Overall poor service and out of order, will not be using them again- only in it to scam you out of money