Virgin Trains Bewertungen 

Travelling glasgow to london route via virgin trains several times this year I have to complain how cold the sir con is. I was more wrapped up inside than outside the train today. Travelling sept it was so cold that stepping of the train in coventry was like disembarking a plane abroad.
Brrrrr put some heating on. Or maybe yr rivals will.

I was really put out of the lack of compassion and how rude the person in the London Euston ticket office was when I had a sick child and they could not help me get back or offer me a change of ticket that wasn’t going to be an extortionate price that I couldn’t afford to do it! Exclaiming I was just looking for a freebie! There should be something in place for exceptional circumstances when someone has booked an advance ticket and needs to get home sooner just to allow their child to sleep and rest when they are poorly. I was disgusted by the way I was treated.

Disgusting service by Virgin trains from Birmingham New Street.
Too many people allowed in carriages pushing and shoving a disaster waiting to happen for sure

Because of a catalogue of errors by Virgin Trains, my Fiance suffered financial loss and distress in relation to tickets purchased for a return journey from London to Ayr to visit relatives for her Birthday.

The reason my Fiance suffered financial loss and distress is because the required number of tickets to travel were not issued by the ticket machine.
Immediately this was brought to the attention of virgin trains - But instead of amending the booking, the customer service operative decided she should pay again!
The refund made to my Fiance was about 18% of the total sum paid -because they only refunded for the tickets that she had received from the ticket machine for the first booking, not for the cost of the tickets that she hadn't received that caused the problem in the first place!

I expected at the very least a refund of the total amount for the duplicated purchase and a payment in goodwill for the distress suffered. (she is dyslexic and has a learning difficulty and was crying like a baby, when she was told she can't board the train to travel.

I have travelled on Virgin trains three times recently, each time I had a seat reservation, each time somebody else was in my designated seat, and insisted that they had a reservation. I had too find another seat and had to keep moving places when a passenger got onto the train and claimed the seat.
One train was late over 30 minutes, but I cannot claim any compensation as the 'clerical fee' is too high,
I will just avoid Virgin trains where I can from now on.

Euston to Manchester. First class carriage packed but ok. Just about preferable to travelling standard bit It’s expensive for what it is. Staff wizzed through carriage flinging bacon sandwiches and bottles of water out. No plates and then rubbish sat for next hour and a half. What do they do all that time? Asked for decaf coffee, it never arrived. Come on Virgin, try harder.

I wonder why there is a fancy menu put on the tables only to be told nothing available and because it is “ complimentary” then it is just hard luck. And then if you dare complain about it the staff are rude. Excuse me - I paid for a first class ticket so is it unreasonable to expect a first class service? Virgin trains need to sort out their act.

I travelled on the 18:00 London Euston to Manchester Piccadilly Service, September 21st in First Class.

Once underway, an announcement was made to advise that due to a ‘staff shortage’ there would be no First Class service on the 2 hour journey. We could get ‘a hot drink’ from the cafe if we wished. I didn’t want a hot drink and the reason I book First Class is to be ensure the seat side service (even the reduced one offered on weekend services). This is not the first time that Virgin Trains have not offered any service in First Class when I’ve travelled on the weekend and I suspect the ‘staff shortage’ excuse is just that - an excuse. What was the Train Manager doing during these 2 hours? Aside from checking tickets (once, despite several stops) I never saw him. I’ve been on weekend evening services before where the Train Manager has delivered the service. Why were we not offered the option of travelling on a different service and told before departure?

My subsequent complaint was met with a litany of the other ‘benefits’ of travelling First Class and that the manager may have been helping other passengers. For 2 hours on a near empty service?

My advice - don’t pay for a weekend First Class ticket on Virgin Trains. It’s something of a rip off.

Ducking useless. Hour delay from London to Edinburgh, via Preston. Then a 30 min delay on the track. Got to Preston for change over and there was another 60min delay. I know climate change is real but I strongly recommend you avoid this train service at all cost, fly where you can and save the planet some other way. No stars

Tran from Birmingham to Preston on 10th October arriving slightly late into Preston at about 8pm was extremely busy, with very few seats. However, great customer service from the team, Al ( I think his name is) working in the shop, was chatty to me, great customer service and made my journey a more positive experience. I hope, that his good work is recognised by Virgin Trains.

Great journey to Stockport from Euston with lots of seats and a very comfortable journey and good staff. Toilets in each carriage is a great thing and they were clean.

2 days later, terrible return journey to Euston from Stockport. Could barely get on due to overcrowded service, then hit by terrible smell of human waste. I almost threw up.

Took a train from Edinburgh to Warrington then connect to Manchester with 9 minutes connection. Train was 8 minutes behind schedule so I missed the connection by 2 seconds and have to wait for 1 hour.

Never on time. Never. The mobile app has a live tracker, and when your train is a couple of stations away and running 10 minutes late, it always shows that it will make the time up before it reaches your station. This never ever happens, they only get later by the time they reach you. And then they charge you exorbitant prices. Useless.

This is in regards to the help desk at London Euston station. The customer service is like a scene from Little Britain. Absolutely terrible. Sarcastic, rude and unhelpful.

Missed our connecting train on a Cross Country service due to a delay of 1 hour 40 minutes, and would've been stuck in Manchester with no way home if it wasn't for the help from the Virgin Trains information desk. They listened to our situation and acted efficiently, making sure we were not out of pocket or stuck without a way home. Really appreciated the help in sorting us out with the right train and would now be more inclined to pick Virgin in future.

Staff are horrible we asked for help with my disabled child he refused and said you can pick her wheelchair up and just get on , we did then we couldn't fit the wheelchair down to where we was seated so we had to get off and re-bored the guy was so rude

Previous journeys on virgin trains have been ok. On this one, the 1615 ish out of Euston it's a bit busy and I'm standing with other passengers in the middle bit near the toilets. It smells here and I feel slightly nauseous. The lady on the tannoy welcomed is aboard with, Thank you for choosing Virgin Trains today." No, Virgin Trains, THANK YOU. There are plenty of seats in first class I noticed, but I couldn't afford the upgrade.

Cramped.. no air con.. horrible journey from glasgow to london and back.. never again

The carriage smelt so bad I actually couldn’t concentrate on reading my book, which was difficult anyway due to the severely cramped space. Virgin train prices are extortionate so I would expect a much more pleasant experience. The carriages are always packed with many people standing, with seemingly only one member of staff walking down the train who is in charge of tickets and much more importantly, security. Not many train companies provide a service I would actually consider satisfactory these days, but Virgin are by far the worst. I have only ever had to get on Virgin trains due to delays and cancellations with other companies and I would never, ever willingly board one.

The issue that I have experienced was: I had a valid tickets from London to Glasgow but the ticket staff said your ticket no valid and he took me out in Wigan station and been harassed by him and 2 police officer they told me they will rest me if I no buy tickets from London to Glasgow now and I just bought another ticket cost me_£146 after that they let me go and then I try call them they said nothing they can do.

I was affected because: I was late for about 2 hours to get the next train

I want to they now that and check do don't let this happen to another person

The details of my journey are:

Departure station: London Euston
Destination station: Glasgow Central
Via: Carlisle
Scheduled departure date and time: 2019-09-30T14:01:00+00:00