Virgin Trains Bewertungen 

I was traveling London-Birmingjam Intl. return Today. On the way to Birmingham Intl a train in front of us broke in Coventry, therefore my train couldn’t stop at Birmingham Intl and stopped only at Birmingham New Street with about 1hr delay. That’s ok, this things happen. We were told that our return tickets to London will obviously be valid departing from Birmingham New street. I was confirmed this again in the info point in Birmingham New Sterrt station. It seems today there were major disruptions so Virgin trains employees were aware of distressed travelers.

On the way back, when I tried to pass my ticket by the validator at 5.05pm Today in Birmingham New street, an employee of Virgin trains did not allow me to pass by the validator because my ticket read Birmingham Intl. Virgin reassured me earlier that I should not have any problem as the whole stuff was fully aware of the issues and disruptions. This particular employee was rude and obliged me to run to buy a new ticket between New street and Internstional. Luckily I got the train at 5.10pm. I can understand the disruptions but This particular employee was super unprofessional.

Absolutely appalling service received through this joke of a company!! Booked my elderly mother tickets to come visit me, I've been on the phone 5 times niw trying to sort out her collecting them from the station to be told she can't collect without my credit card!! After speaking to 4 different call handlers and them promising me she would be able to collect with any bank card of her own she's been turn away once again!! Now when I've requested a full refund I'm told I can't have one as Im apparently now not the account holder!! Absolute joke!!

Today, my 19 year old son couldn’t travel to Wales for a rare 3 night stay in a hotel because Virgin train cancelled his ticket rather than mine. I asked for a cancellation of mine because my 8 year old Dog developed a cough last Friday. Virgin trains were useless. Wanted 72 hours to “verify phone call” then DISCUSS the situation. On the phone for over 30 mins then transferred to customer services whose automated service said they were not receiving calls! We couldn’t afford a “normal” ticket, single £189 from Exeter to Chester so he had to drive for 5 hours in his old car. He arrived @ 6.30 pm thus depriving us of an afternoon. Trip to celebrate husband’s 60th! More money will can I’ll afford. First family holiday for 12 years! Absolutely disgusted with Virgin Trains!

We booked two tickets, one for my wife, and one for my son. My wife decided to come with me in the car, so cancelled her ticket. When my son went to the station it turns out they cancelled the wrong ticket, so he couldn’t get in his train. We phoned and asked if they could issue him with a new ticket as he was waiting at the station, but they said it would take 72 hours to verify our phone call (what?!!) Therefore he couldn’t get a train and join us on my 60th Birthday treat in Wales. Terrible!!!!
Fortunately he decided to drive his very old Nissan Micra to join in the fun (5 hour drive). Never again Virgin thank you.

We travelled on the 6.25 am wigan to glasgow on 31st august 2019, we had upgraded to 1st class, cannot praise the 2 members of staff enough, they were more than helpful and friendly. Unfortunately did not get their names but would like to thank them for a lovely journey

The trains are overpriced and crowded. One of the ways was delayed by a lot ... almost lost the connection... and the most annoying thing was the gingle played at regular interval telling how wonderful the internet on the train was, the connection wasn't working, and when I finally managed to connect it was slow to load preview pictures ...
Overall pretty bad experience!

Good train service, but was delayed more than an hour coming back. Conductor announced that everyone would be eligible for a full refund and that it should be automatic. It wasn't, so I followed up through their website. After I finished the long, repetitive form, I got an email requesting scans of my tickets. I had already given them the ticket numbers, but I sent the email I received for online tickets anyway. No response several weeks later and I filled out the same form again.

Terrible website, goes around in circles on the phone, live chat doesn't work.

Overall terrible experience but no other choice to get to London from North West region. Held to ransom. Impossible to get the refund.

Rotten value. I have to travel 1st class regularly from Macclesfield to Euston because in Virgin's own words ''Madam, we guarantee you a train, not a seat'. So as not to have to stand for 1hr 40 minutes each way I have to buy a 1st class ticket. Not paid for by some vast company, but by myself as I'm self employed. Today's return ticket was £280 (and that only because my outward journey was just outside Peak time). Or it would have been £400 return. Say it out loud - FOUR HUNDRED POUNDS. £400 is only £20 cheaper than a return flight to Sydney btw. On my return (35 minutes late) 19.20 train this evening we all had to wait 1hr 15 minutes to get even a drink, despite repeated tannoy apologies from the hapless catering staff. The menu card on the tables detailed various meal options including a selection of hot dishes, soups, salads and the like. Imagine our delight then to be eventually served a dull egg sandwich, or other meagre little snacks. And crisps. I asked wearily when proper dinner ceased to be served, and was told 18.40. All throughout this nonsense the shop manager was on the tannoy reeling off the vast array of meals - hot and cold, that could be purchased at the other end of the train. Which you couldn't get to because the train was rammed. And just to add insult to injury, our crew were unable to serve any hot drinks on the entire journey as ''it takes a lot of background work and we've run out of time''. How long does it take to boil a kettle, people? Talk about rubbing our 1st class faces in it. Virgin has us cattle captive. Flying is much cheaper but takes as long and involves being attacked by the security sadists, and driving - forget it. I hate this venal behaviour by the only transport option available to us. Shame on you Virgin! Know you couldn't care less but do you have to make it so obvious?

Full marks!

I had a problem with my travel on Virgin Trains West Coast Line recently. This is the first time that I have needed to contact them and I have travelled with the may times in the past. They dealt with the problem courteously and promplty. Therefore I am givomg then full marks. At the time, it was very annoying to be so late in arriving and no food in 1st class, but bear in mind that this was the day after a major power cut and flooding problems in Scorland and I did get to my destination in time to celerate a family birthday.

I travelled by Virgin Trains once, never again.

Extremely rude service, they tried to force a severely disabled person to sit on the floor, shouted at us, the train stank to high heavens, there were constant extremely loud adverts being played over the loudspeakers, there was no wifi and the plug sockets don't work, and to add insult to injury they added me to their mailing list without consent and refuse to remove me despite repeated requests.

That bad service the rail ombudsman are now involved.

First Class breakfast- cold toast and no coffee.

In all honesty, I don't use trains that often. Virgin trains have done nothing to change my mind in continuing using them.
I placed three children on a train from Birmingham to Fairbourne, in Wales a direct route without changes.
After calling on 5 occasions, I got five different answers, whether there was indeed a change, in the kids having to swop trains along the line.
1st Answer no need to change, which is what we expected to pay for.
2nd Answer needed to change at machynlleth.
3rd Answer at Birmingham international, needed to change at shrewsbury.
4th Answer called virgin back, no need to change at shrewsbury, they needed to change at machynlleth now.
5 Once the train pulled into Shrewsbury, the children where told to leave the train and change.
I can't tell you the worry and distress Virgin trains has caused us today, they really could not care less. its just a call centre around the world, when you are trying to deal with a real situation.
Would never use them again.
Awful company, perhaps he should leave his island retreat and concentrate more on how his failing business is doing?

Full refund given for just over an hour delay - these things happen but to be refunded without having to lift a finger means I’ll use again without question

Why make promises they can't keep.
Even something as simple as supplying water to those having to stand.

ABSOLUTELY appalling service in first class on 8.10am from Bham New St to London Euston Thurs 15 Aug. The two ladies on board were clearly out of their depth. Tables weren"t set, breakfasts were cold, kept having to ask for cutlery. They took breakfast and drink orders and then forgot who was having what. Then THEY ran out of certain things.
What a shambles today!!

Avoid like the plague you get treated like cattle. They consistently run late and as I travel up to Scotland a lot I'll fly in future. How do they get away with charging exorbitant first class prices but providing a terrible service. They come up with every excuse there is for running late. Maybe it's time they let another company take over and did things right.

1 star is too much for this company. I have to travel from Birmingham to London almost everyday for work. Extremely expensive tickets, rarely on time, bad customer service, overcrowded. Today I had to overpay a ticket as I wanted to be back on time as an urgent thing came up.... I got on the train without any delays, found a seat and I thought to myself that that's too good to be true... a few minutes later the train manager said that apparently they didn't have any train driver so we had to wait for someone. Seriously, we pay a ******** of money for tickets and they can't provide a driver????
And of course 45 minutes later the driver appeared.... was it really hard to let us know that he would be that late? We could have gotten in an other train within this 45 minutes.

Train arrived 3.5 hours late in to London. I say train I should say trains as we were kicked off at Milton Keynes and had to wait 30 minutes for another train (at least 3 Virgin trains shot through in this period).

Received either no information or misinformation throughout. They didn’t offer people free drinks despite passengers being entitled to them (I insisted on mine).

Full on appalling.

Doesn’t even deserve one star. Travelled supposedly first class from London to Liverpool last night. Severely over crowded carriages. People refusing to leave first class when passengers wanted their reserved seats. One young couple felt so-intimidated that they left train to wait for next one. No one checking tickets. When passenger asked for a coffee, so called hostess refused saying if she made one for them would have to make one for everyone! Couldn’t believe shoddy treatment to genuine passengers who had paid for first class service and we received nothing, no drinks or refreshments offered at all. DISGUSTING service.