UK Water Softeners Bewertungen 

We inherited our TwinTec system when we moved in 2016 and since then we have only needed to replace the salt blocks. The system was installed in 2011 and last Saturday water was flowing through the unit as part of the regeneration process but rather than automatically stopping it was just constant. I was pleasantly surprised to discover that the office was open and after speaking to Andrew his advice was to turn the system off and he would organise a service visit. Within a couple of hours I'd had a text from Carl saying he could visit the following Monday, i.e. two days later. Carl diagnosed the issue and gave me the alternative solutions and I chose to have a full rebuild which he was able to carry out there and then. He was extremely professional in his approach and work and ensured both the unit and the household plumbing was working properly before finishing. Having turned off the softener I then realised how hard the water is in my area (Camberley) and would not want to be without it. My strong recommendation would be to use this company should you need a repair and if you are thinking about having softened water, do not hesitate to ask for their advice.

They made the process simple. Explained clearly what was involved, provided me with all the information necessary and left me to consider with no pressure. The subsequent fitting went smoothly and any questions I had fully answered. Now very happy with the outcome.

Good service and clear communication
Took an old system and replaced with a new unit

Very quick service. Called yesterday for an engineer to visit to sort our 14 year old water softener which was not doing what it was supposed to. Sadly the diagnosis was close to terminal but the engineer had a brand new water softener in his van which he fitted during the same visit. All was done and dusted within a couple of hours. Many thanks to Carl for a great job.

Very helpful advice on replacing my old water softener. Excellent service.

Really liked the professionalism shown by Sarah and team. They were here with the demo boxes initially and was explained thoroughly. They do offer 0% interest fee payments which was super helpful to me.

We chose the Twintec softener and there is a drastic difference in the water. The water now gives more lather leaving less timescale marks, softer skin.

Taste was a bit odd but I guess, it's the initial feeling. Team provided an extra tap for free for the hard water supply.

Pete, the plumber came on scheduled time and left a lasting impression with his professional conduct.

Highly recommend these guys and a big thumbs up 👍

Kartik

Great customer service, can’t expect any less from a family run business. It’s been little over a week since we had the water softener which is great. I will review again little down the line after using the Watersoftener for little more time.

From initial contact to installation, the service was friendly yet professional. There was no pressure to buy, just useful information and recommendations. Sarah was very helpful in helping us to buy a suitable tap, e-mailing images to help us decide whether we bought from them or a 3rd party. When we had our kitchen fitted, in the process the fitters removed our previous drinking water filter which led to a late request to Sarah to supply a new filter. This was accommodated without hesitation and didn't delay the installation of the water softener. Oh, and the fitter was excellent too.
I will certainly recommend UK Water Softeners to all my friends and anybody else.

Good service provided. Easy to use and cost-effective.
I would certainly recommend it to other people.

The company was very easy to deal with, excellent service and very knowledgeable about the product on offer. The plumber who came to look at the old machine was very nice and an excellent trademan. He fitted the new machine straight away no second call and more appointments l would recommend this company and would use again. Thank you

They provided excellent services from selling to execution. One thing surprised me is that they have an option to install a short water outlet to provide hard water, just in case if I need hard water.

Thanks for the services.

Amazing response from Rosalyn. when our aged system failed. Carl reviewed & recommended a sensible solution. Less than 24hrs from first call to completion of job. Thankyou all

Yet another great interaction with his company … after other trades changed things , I sent a pic asking if I had put everything back to correct positions….got an immediate response. Good customer service like this deserves a mention.

The company were great. Excellent service. Our old water softener needed to be replaced and this was done very efficiently by Carl. He and the rest of the team were professional, knowledgeable and helpful and you can't ask for more.

Service was excellent from start to finish. All the details and options were explained really well. Communication was great and I am super happy with the installation of the water softener and tap. I would highly recommend this family run business. Many Thanks!

The company has very good and knowledgeable staffs. The sales person is able to think from the customer perspectives then recommend a better product, also the plumber is experienced on the installation part. They are very nice guys and have provided a great service.

Sarah explained the whole process of the water softener to us very clearly and professional. She provided different packages for us and explained all the detail between the packages.

Pete helped us to get the installation done professionally. He is very friendly. Super Star.

Excellent service - Came out to repair a water softener blockage within a few days of calling. Very reasonable cost & the more salt you purchase, the cheaper it is per pack.

This family-run company was recommended to me and I understand why. Sarah explained all aspects of the proposed installation to me carefully and comprehensively. On the day itself, Steve installed the system with consummate professionalism. He was also more than happy to explain everything he'd done and to answer any outstanding queries that I had. Beyond happy with the results.

On time and replaced our water softener for us. Checked everything was up & running before leaving. Highly recommended.