TrustFord Bewertungen 

Jack the sales manager was excellent from start to finish

Fast, efficient, no nonsense service. If i had been better prepared I could’ve driven away same day.

Nathan and Richard gave me sound advice and remained very patient with me. I never felt under any pressure. The test drive went well and the subsequent follow up was great. Both lads helped me out when I had an issue with the electric charger. Great service.

After three years of absolute misery, today I have finally got rid of the worst car I have ever owned, bought from the worst dealership I have ever had the displeasure of dealing with.

I bought this car shortly after giving birth, at a time when I was exhausted, vulnerable and completely focused on keeping my newborn safe. They took advantage of that situation and sold me a car that was simply not fit for purpose.

What followed was three years of problems, stress, frustration and an absolutely appalling level of customer service. And instead of getting better, the situation only got worse over the years.

This was not just a bad car purchase. It affected my life for three years. I had to deal with a vehicle I could not rely on, a dealership that did not properly resolve the problems, and customer service that made an already awful situation even worse.

So, if you are ever given the choice between a Ford and anything else, choose anything else.

And if you have just given birth, are exhausted and vulnerable, my advice is simple: stay away from a Ford dealership. I deeply regret walking through those doors.

Three years later, I finally got rid of it. I have never been so relieved to see the back of a car.

And since I cannot respond to your reply directly, I am adding this here:

Three years of chasing. Three years of calling. Three years of asking for help. Three years of begging someone, anyone, at TrustFord and Customer Services to actually listen.

I repeatedly told you that the vehicle was putting my family’s safety at risk. I provided evidence. I contacted you again and again. I was ignored.

And now, after three years of this, your response is to ask me to email you again?

I have copies of around 100 emails sent to you, including emails to senior management and the General Manager at TrustFord Edgware. So no, I will not pretend this is the first time you have heard about what happened.

If you genuinely want to know what your company has put my family through, look up my name and read the correspondence. You will find three years of complaints, requests for help, evidence of the problems and repeated attempts to get someone to take responsibility.

You had three years to help us.

You chose not to.

Do not now make it sound as though the responsibility is on me to contact you again.

Great working with Catherine she is very helpful and always kept me well up dated, also to her stand in steven who was very helpful. Great people

Thank you for your service

Exchange my car for a pre reg vehicle. This went smoothly without any hitches, and was completed on the day I wanted. Staff were customer focus and made us welcome . The free coffee provided was the icing on the cake. We had however, had to provide our own biscuits.

We got very good and clearexplanation from the sales assistant called mr Craig Lawson he was very helpful.

Very efficient and helpful from start to collecting our new van.
Thank you Neil for all your help.

Harry was a great help.

Always like going back to trust ford Ballymena made very welcome looked after very well have friends and family dealing with them to so all good

Excellent service, great price

⭐⭐⭐⭐⭐

We recently got our new Ford Kuga through Motability at the Ford Wimbledon branch, and we couldn’t be happier with the experience.

A special thank you to David, who provided absolutely amazing service from start to finish. He was friendly, professional and very patient, giving us a fantastic explanation of everything we needed to know, especially the paperwork and the differences between our new car and our previous one.

Everything was organised perfectly, and we received the car on time. David also went the extra mile by arranging the service for us to leave our old car when the new one was delivered, which made the whole process so easy and stress-free.

We really appreciate all the help and support we received. I would highly recommend Ford Wimbledon and especially recommend speaking to David if you’re looking for excellent customer service.

Thank you, David, for making the whole experience such a positive one! 👏🚗

Having dealt with Dan since we received our 1st car it’s good to deal with him again,
The experience didn’t feel like we were dealing with just another car sales person, it felt more like a friend that we hadn’t seen for 3 years who was helping us choose a new car that was right for us.

Excellent service from TrustFord in every way in getting me sorted with my next motability car. A million thanks to Marie for sorting everything, for all her help and guidance and for making the whole process a joyful and exciting time. All i had to do was just relax and look forward to getting my new car. Fabulous in every way. Thank you again.

Eda the Ford rep was so knowledgeable and explained everything so clearly she is a fantastic representative for Ford Cars

I had a great experience buying my car. The sales person Joe was very professional and really explained everything so clearly. He replied to emails also in a very timely manner. Took time to explain everything very clearly. I wouldn't hesitate to recommend Trustford Upper Newtownards Road.

Excellent service
Being looked after by Stephen King
From start to finish. He’s a great
guy and explained everything
step by step…..

Very impressed by the service we received from Daniel at Epsom TrustFord

Michael Low at Trust Ford Aberdeen was a great help to us. He kept us fully updated and we got our car on the day we requested it, due to Michael keeping his team updated of requirements.