Had to wait a few weeks for the council permit to install the external connection that Truespeed did not tell me about when i signed up... better if they had checked readiness first before setting a n... Mehr ansehen
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Das sagen Bewerter
Dave Williams and Ryan ONiell were incredible. Ryan came right on time in the morning and discovered our fibre line was severed in our back garden. Where this would usually be a massive issue for... Mehr ansehen
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I had a great experience with Dan, who helped me set up my internet plan for the coming year. He was professional, patient, and took the time to clearly explain all the options available, making sure... Mehr ansehen
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The workers had a very difficult job. A large tree next door was an obstruction and my house has steps outside which meant that the ladder was at a narrow angle. One workman had to work from the roof... Mehr ansehen
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Unternehmensdetails
Über Truespeed
Vom Unternehmen geschrieben
Our mission is to bring ultrafast, full-fibre broadband to communities that other providers have overlooked.
We never consciously build where full-fibre is already available. This means that in many cases, the speeds we offer are vastly better than our customers are used to.
Connecting the communities we live in and love isn't just a job to us. It's personal. And it shows in our customer reviews.
We connect schools and community hubs for free for life, and we support local clubs and organisations.
Plus, what you sign up for is what you pay. We’ll never increase your monthly fee while you’re in contract.
That’s why upgrading to Truespeed makes such a difference for so many of our customers.
We never consciously build where full-fibre is already available. This means that in many cases, the speeds we offer are vastly better than our customers are used to.
Connecting the communities we live in and love isn't just a job to us. It's personal. And it shows in our customer reviews.
We connect schools and community hubs for free for life, and we support local clubs and organisations.
Plus, what you sign up for is what you pay. We’ll never increase your monthly fee while you’re in contract.
That’s why upgrading to Truespeed makes such a difference for so many of our customers.
Our Awards
Vom Unternehmen geschrieben
- INCA Network Gold Standard Full-fiber
- Awarded the INCA gold standard for our full-fibre broadband connections to customers throughout the South West!
- Winner of The ISPAs Best Rural ISP
- We are delighted to have won the Best Rural ISP, awarded by ISPAs.
- Bath Life Awards 2020
- Winner of the Technology and Innovation award by Bath Life, in both 2019 & 2020!
Free installation and guaranteed minimum speeds
No set up fees, no averages, just truly better broadband...
Sign up today and claim your free installation. No activation fees. You get what you pay for with guaranteed full fibre broadband speeds from 150Mbps download and upload. We're able to guarantee this as we're building our own fibre network, so you get your own dedicated fibre line, no sharing, so no congestion or buffering. Just guaranteed speeds 24/7. And with our 30 Day Money Back Guarantee, there's never been a better time to switch.
Kontaktinformationen
Pinesgate East, BA2 3DP, Bath, Vereinigtes Königreich
- 01225 300 370
- ultrafast@truespeed.com
- www.truespeed.com
4.7
Hervorragend
4173 Bewertungen
Hat 81 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Yet again another positive experience…
Yet again another positive experience with true speed who provided patience with us whilst we were switching. Stu Munslow is a credit to the company! Quick, professional and excellent service during installation.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for your wonderful review 😊
We’re really pleased to hear you had another positive experience with TrueSpeed, and that the switch went smoothly for you. Stu will be delighted to hear your kind words, he’ll really appreciate the shoutout! ⭐
Matthew was great to deal with
Matthew was great to deal with - quick and efficient and got me sorted in no time!
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for the great review! 😊
We’re so pleased to hear Matthew got you sorted quickly and efficiently, we’ll be sure to pass on your kind words! ⭐
Jake arrived today he’s a very friendly…
Jake arrived today he’s a very friendly professional and informative guy and done an excellent job very tidy and helped us set up our equipment . Well done
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for your great review 😊
We’re really pleased to hear Jake made such a positive impression and got everything set up smoothly for you, we’ll be sure to pass on your kind words. Great to know the install was tidy and helpful too! ⭐
MULTIPLE FAILURES, INCLUDING FAILING A VULNERABLE PERSON
Truespeed said they would portage a phone number within 7-14 days maximum from a company which is actually theirs, County Broadband, to Truespeed. They failed to do this. The phone was for a 90 year old person with dementia, no phone and email, which was repeatedly made clear to them. They said that it had been done and 2 days later it wasn't, so they are dishonest. In addition, they say they have a customer service number, but the times I have waited are up to 25 minutes and then the line cuts, is repeated. So it doesn't seem anyone is in the customer service department. I would not recommend this company to anyone , particularly if they are a vulnerable person. They don't care and don't tell the truth.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
We are sorry to hear about your experience and understand your concerns, particularly given the circumstances you have described. We aim to provide clear and accurate updates throughout the process and regret any confusion caused regarding the completion date.
Porting took place within 14 days of receiving the porting form and we can confirm that this is now complete. We have also left two voicemails to confirm this.
With regard to contacting our customer service team, we apologise for the difficulty you experienced and appreciate your feedback. We are continually working to improve our response times and service levels.
If there is anything further we can assist you with, please do not hesitate to get in touch.
Adam was very professional and could…
Adam was very professional and could answer and questions or queries I had, he was friendly and very helpful
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you so much for your lovely review! 😊
We’re delighted to hear Adam was able to help and made your experience such a positive one — we’ll be sure to pass on your kind words! ⭐
Avoid Truespeed like the plague
Avoid Truespeed like the plague. Sales tactic is to offer you a great deal which only lasts 12 months, but they assure you that if contact them again at the end of term, you should get a "similar" discount at renewal. Unfortunately, this is not the case and the price almost doubles (went up from £39 to £72 a month). The best discount they could provide was down to £62 a month. Of course, this assumes anyone answers the phone to agree a new monthly fee, as I tried multiple times over the last few months, where the phone went unanswered before I 'gave up'! Really disappointing that this type of activity is still permitted and they really need to do better.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks for taking the time to leave your feedback — we’re sorry to hear you’ve been disappointed with your renewal experience and that you had difficulty getting through to us by phone. That’s not the experience we want for our customers.
We do explain that introductory offers are time-limited and that pricing changes at the end of the contract period, but we appreciate that the increase can still feel significant. We’re also sorry if you had trouble reaching us when you were trying to discuss your options.
Just to clarify, when you spoke with our team, we did offer you a £55 package for the 600 service, which would have given a saving of around £120 per year compared to the standard pricing you referenced. We understand that this still may not have been the outcome you were hoping for, but we wanted to make sure the options available were clearly set out at the time.
We really do take your comments on board, particularly around contact accessibility and how we can improve communication around renewals, and we’ll be sharing this with the relevant teams.
Thanks again for sharing your experience — we appreciate the feedback.
On time
On time, efficient, very polite and very friendly. Explained everything very thoroughly. Thank you to Dave Williams and Ryan O'Neill.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
On time, efficient, and friendly, perfect combo! 😊 Huge thanks for the shoutout to Dave Williams and Ryan O’Neill, we’ll make sure they see this. Delighted everything was clearly explained, enjoy the connection! 🚀
Excellent service!
I needed a second broadband package for my holiday let which needed a new connection. Matthew V dealt with this from start to finish. He kept me updated throughout with calls & emails nothing was to much trouble. Excellent service for the past 5 years, always easy to talk with and definitely the best broadband we have ever had being rural!
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Excellent service for 5 years, wow, that’s what we love to hear! 😊 Huge thanks for your kind words and for trusting us with your holiday let too. Matthew V will be delighted to know his support made such a difference (we’ll be sure to pass it on!). Here’s to many more years of smooth, speedy broadband, even in the countryside! 🚀
Previous phone companies were terrible
I was convinced phone companies were focused on giving the cheapest/lowest level of service to maximise profits. When I swapped from E-E to True Speed, it was a revelation. Matthew was polite, friendly and totally competent. He gave truly exceptional, excellent service. Well done Matthew, well done Truespeed.
If this is anything to go by, I feel sure the switch will go according to plan.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Wow—this absolutely made our day! 😊 We’re thrilled to hear Matthew delivered such a standout experience (we think he’s pretty great too!). Thanks so much for trusting us with your switch—we’ll do everything we can to keep that “revelation” feeling going strong. Welcome aboard! 🚀
From start to finish a great job
From start to finish great communication and everything happened as promised and when promised including running a new line for internet to the house. Bradley fitted the internal wiring today, a really neat and tidy job and used existing openings and trunking to avoid disruption. Everything works well and at the promised speed. Recommend without reservation.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
From start to finish, just how it should be! 😊 We’re so pleased everything went smoothly and as promised, and that Bradley’s neat and thoughtful install made it even better. Thanks a ton for the recommendation, it really means a lot. Enjoy those speeds! 🚀
Smooth order process
Adam and Tim made the process of beginning a switch to truespeed. Installation booked in and the switch process explained. If the installation and commissioning go as smoothly as the order process I’ll be a very happy customer.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Love a smooth start! 😊 Great to hear Adam and Tim made the switching process clear and easy. We’ll do everything we can to make sure the installation and go-live are just as seamless, thanks for choosing us! 🚀
Antwort von Truespeed
Simple and sweet, thank you! 😊 We’re thrilled you had an excellent experience. We’ll keep working hard to keep it that way! 🚀
Matthew was so helpful with all the…
Matthew was so helpful with all the queries I had, was a friendly presence and helped sort out a more complex situation on my account, making it easy and straightforward.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for the wonderful review! 😊 We’re so glad Matthew could make a tricky situation easy, straightforward, and friendly.
We’ll be sure to pass on your kind words , he’ll be thrilled! 🚀
Awful router poor coverage
Wifi speed good but the router is awful and doesnt cover house like BT router does. They are saying I now need to buy the mesh extenders at £7 per month each !! Never needed to with previous broadband providers .
Wish i didn't move to them but now stuck!
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks for taking the time to share your feedback — we’re really sorry to hear you’re disappointed with the WiFi coverage in your home. We understand how frustrating it is when your connection doesn’t reach every room as expected, especially when you’ve had a different experience with a previous provider.
While speeds can be strong on the main connection, WiFi coverage can vary depending on home layout, wall thickness, and router placement, which sometimes leads to those “dead spots.” We appreciate that this doesn’t make it any less frustrating in practice.
Our mesh extenders are available as an optional way to improve whole-home coverage where needed, but we absolutely don’t want you to feel stuck or without options. There may also be placement or settings adjustments we can try first to improve performance without any extra cost.
We’d really like to help get this working better for you. If you’re open to it, please reach out to our support team so we can look at your setup and see what can be improved.
Thanks again for your honest feedback — it’s genuinely appreciated and helps us improve.
Quickly fitted
Quickly fitted , great WiFi coverage and good price with no price jumps over two years.
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for the great review! 😊 We’re thrilled your installation was quick, your WiFi coverage is fantastic, and you’re happy with the price.
Enjoy your super-speedy, worry-free broadband! 🚀
Was not a get the information I asked…
Was not a get the information I asked for on their chat which was a shame as I am looking to move provider from BT.
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
I’m really sorry to hear you didn’t get the information you needed from the chat—that’s definitely not the experience we want for you. We’d really like the chance to help, please do give us a call on 01225 300370, option 2 and one of our team can go through everything with you in detail and make sure all your questions are answered.
Worth a 3rd attempt
I previously had trouble getting through to Truespeed. I had waited an hour during the week with no luck. I tried again today Saturday 4th April. I heard music and thought oh no but Ben answered and was extremely helpful. Got me a great package of speeds of 600 for £40 a month wow! Great service thank you Ben for your efficiency and making the customer experience worth the call.
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for the brilliant review! 😊 We’re so glad Ben made your third attempt a total success and helped you secure an amazing 600mbps package for £40/month.
We’ll be sure to pass on your kind words – he’ll be thrilled! 🚀
Great installer
Our installer, Dave, was so helpful & also very fast & good at his job! Enjoying the speed of the broadband too.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for the fantastic review! 😊 We’re so glad Dave made your installation fast, helpful, and professional.
Enjoy those speedy broadband vibes – we’ll pass on your kind words to him! 🚀
They do not answer their phone
Having lost internet I have spent several hours on the phone on hold to Truespeed. I have still failed to speak to anyone. Emailing them receives a standard reply stating they aim to be in touch in two working days.
Leaving us without internet. A very poor service. I will up date this review in due course.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
We're sorry to hear about the difficulty you’ve had getting through and the disruption caused by the loss of your internet, We completely understand how frustrating that must be.
At the beginning of the month, our teams do experience a much higher volume of enquiries due to billing, which can unfortunately lead to longer wait times. That said, we do want to get this resolved for you as quickly as possible.
We have previously requested some additional information to help us investigate the issue, but we haven’t yet received a response. If you’re able to provide those details, it will enable us to reach out and resolve the issues with your service. We look forward to hearing from you.
4 Stars, could have been 5
I gave 4 stars to this review because of my experience today with Matthew, your telesales advisor. He was polite, extremely helpful and honest in explaining the whole process, including when it comes to review the contract in 2 years time. I wasn't impressed with my initial experience, as it has taken over 2 weeks from my 1st contact, and reminder, for someone to contact me re installation. It would have been 5 stars otherwise
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for your honest review! 😊 We’re glad Matthew could provide polite, helpful, and transparent advice – he’ll really appreciate your kind words.
We completely understand the frustration with the wait for installation contact and are taking your feedback on board to make things smoother. We hope your upcoming installation restores that 5-star feeling! 🚀
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