Had to wait a few weeks for the council permit to install the external connection that Truespeed did not tell me about when i signed up... better if they had checked readiness first before setting a n... Mehr ansehen
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Das sagen Bewerter
Dave Williams and Ryan ONiell were incredible. Ryan came right on time in the morning and discovered our fibre line was severed in our back garden. Where this would usually be a massive issue for... Mehr ansehen
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I had a great experience with Dan, who helped me set up my internet plan for the coming year. He was professional, patient, and took the time to clearly explain all the options available, making sure... Mehr ansehen
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The workers had a very difficult job. A large tree next door was an obstruction and my house has steps outside which meant that the ladder was at a narrow angle. One workman had to work from the roof... Mehr ansehen
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Unternehmensdetails
Über Truespeed
Vom Unternehmen geschrieben
Our mission is to bring ultrafast, full-fibre broadband to communities that other providers have overlooked.
We never consciously build where full-fibre is already available. This means that in many cases, the speeds we offer are vastly better than our customers are used to.
Connecting the communities we live in and love isn't just a job to us. It's personal. And it shows in our customer reviews.
We connect schools and community hubs for free for life, and we support local clubs and organisations.
Plus, what you sign up for is what you pay. We’ll never increase your monthly fee while you’re in contract.
That’s why upgrading to Truespeed makes such a difference for so many of our customers.
We never consciously build where full-fibre is already available. This means that in many cases, the speeds we offer are vastly better than our customers are used to.
Connecting the communities we live in and love isn't just a job to us. It's personal. And it shows in our customer reviews.
We connect schools and community hubs for free for life, and we support local clubs and organisations.
Plus, what you sign up for is what you pay. We’ll never increase your monthly fee while you’re in contract.
That’s why upgrading to Truespeed makes such a difference for so many of our customers.
Our Awards
Vom Unternehmen geschrieben
- INCA Network Gold Standard Full-fiber
- Awarded the INCA gold standard for our full-fibre broadband connections to customers throughout the South West!
- Winner of The ISPAs Best Rural ISP
- We are delighted to have won the Best Rural ISP, awarded by ISPAs.
- Bath Life Awards 2020
- Winner of the Technology and Innovation award by Bath Life, in both 2019 & 2020!
Free installation and guaranteed minimum speeds
No set up fees, no averages, just truly better broadband...
Sign up today and claim your free installation. No activation fees. You get what you pay for with guaranteed full fibre broadband speeds from 150Mbps download and upload. We're able to guarantee this as we're building our own fibre network, so you get your own dedicated fibre line, no sharing, so no congestion or buffering. Just guaranteed speeds 24/7. And with our 30 Day Money Back Guarantee, there's never been a better time to switch.
Kontaktinformationen
Pinesgate East, BA2 3DP, Bath, Vereinigtes Königreich
- 01225 300 370
- ultrafast@truespeed.com
- www.truespeed.com
4.7
Hervorragend
4173 Bewertungen
Hat 81 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
V Quick/v easy!
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks for the brilliant review! 😊
Short, sweet, and exactly what we love to hear, quick and easy! We’re really glad everything went smoothly for you.
Thanks for choosing Truespeed 🚀
Great Technicians and Fast Service
The company helped me work around an access problem to their equipment on a national grid pole and were prompt with their communication.
The installation team Ryan O’Neill and Dave W were very friendly and thorough with the installation
Very Happy with my new Fibre Service
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks so much for the fantastic review! 😊
We’re really pleased we could help work around the access issue and keep everything moving with clear communication, that teamwork makes all the difference. It’s great to hear Ryan O’Neill and Dave W took such good care of your installation too, friendly and thorough is exactly what we aim for.
Even better to know you’re happy with your new fibre service, welcome to Truespeed and enjoy the speed! 🚀
Good experience
Good experience. Turned-up when they said they would. Cheery blokes, Ryan and jack.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks for the lovely review! 😊
We’re really glad to hear everything went to plan and that Ryan and Jack kept things cheerful along the way, turning up when we say we will is a big one for us!
Thanks again for choosing Truespeed 🚀
Recently had my internet installed by…
Recently had my internet installed by Ryan and Jack at true speed couldn’t of been more helpful very happy with the experience couldn’t be more great full highly recommend.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks so much for the great review 😊
We’re really pleased to hear Ryan and Jack made your installation such a positive experience, they’ll be chuffed to know they were so helpful. It’s great to hear everything went smoothly and that you’re happy with your new connection.
Thanks for the recommendation and welcome to Truespeed 🚀
Matthew Wick
Matthew Wick
Was easy to chat to about my concerns about range and indeed was correct i have Internet all round my whole property very happy..
He was chill about me smoking going about my housework (I know lot of people dont smoke anymore)
A lot of non smokers nowadays find it insulting smoking around them because they don't. I hate that in my own home.
As I said Matthew was brilliant
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks so much for the kind review 😊
We’re really pleased to hear Matthew took the time to chat through your concerns and that everything’s working well with full coverage around your home, that’s exactly what we want to deliver. He’ll be really glad to know you found him easy to talk to and helpful throughout the visit.
We appreciate you taking the time to share your experience, and we’ll make sure your feedback gets passed on to Matthew 🚀
Great service and Good value for money
great service and good value for money, helpful staff.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks so much for the lovely review 😊
We’re really glad to hear you’re happy with the service and feel you’re getting good value for money, that’s exactly what we aim for. It’s great to know our team came across as helpful too!
Thanks again for choosing Truespeed 🚀
The website said I wasn’t in the area…
The website said I wasn’t in the area so therefore my property wasn’t suitable .i called customer services and with Adams help I’m now waiting to be connected . Everything that he has organised has been brilliant so thank you for great customer service and bring really helpful l, it’s much appreciated.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks so much for sharing this 😊
We’re really glad you reached out and that Adam was able to help get things sorted for you. It’s great to hear everything he arranged has been clear and helpful, that’s exactly the kind of support we aim to provide, especially when things don’t look straightforward at first.
We’ll be sure to pass your kind words on to Adam. Thanks again for your patience and for choosing Truespeed 🚀
Highly recommend
Friendly, explained the process clearly and speedy. Very happy customer!
Ryan O’Neill and Jack
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks so much for the great review 😊
We’re really pleased to hear Ryan O’Neill and Jack made everything clear, quick, and easy for you, that’s exactly what we aim for. It’s brilliant to know you’re a very happy customer!
Thanks again for the recommendation and for choosing Truespeed 🚀
Truespeed porting from UW
05/04/2026 - Cabling from the pavement connection point across a flowerbed and lawn towards the house; Excellent workmanship with no change to the appearance!
07/04/2026 - Continuation of cabling to the Router location, workmanship ok. Connecting and setup of the router; high speed Fibre worked straight out the box!
16/04/2026 - Telephone number porting completed; working as expected.
Overall the switch from Utility Warehouse to Truespeed was a painless experience - Thank you!
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks so much for the detailed and thoughtful review 😊
We’re really pleased to hear the whole switch from Utility Warehouse to Truespeed was smooth and painless from start to finish. It’s great to know the installation work was tidy and well handled, and even better that the fibre was up and running straight out of the box with no fuss.
We’ll also make sure your feedback is shared with the teams involved, they’ll really appreciate it. Thanks again for choosing Truespeed 🚀
We are very happy with our Truespeed…
We are very happy with our Truespeed experience.
Our only comment, it takes forever to get through on the phone but once their the staff are very jelpful
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks so much for the feedback 😊
We’re really glad you’re happy with your Truespeed experience and that the team were helpful when you got through. We also appreciate the note on phone wait times, that’s something we’re working on improving.
Thanks again for choosing Truespeed 🚀
Ryan O'Neil - Truespeed Engineer
Ryan O'Neil came to our home to install Truespeed broadband.
He was polite and professional and tidy in his work.
Talked us through operation of new system and asked if we had any questions.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks so much for the lovely feedback 😊 Ryan O’Neil will be really pleased to hear this, polite, professional, tidy, and taking the time to explain everything is exactly what we aim for. We really appreciate you choosing Truespeed 🚀
Extra easy install - Stu Munslow and Jake were stars
Stu and Jake came to fit our wifi and I could t have asked for better people to do so. They were both extremely polite and helpful and made sure that I knew all that was going on. They gave me some tips and were genuinely really nice guys. Thank you both
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Really appreciate your feedback, thank you!
Stu Munslow and Jake will be really pleased to hear this. It’s great to know they made your installation straightforward, kept you informed throughout, and were friendly and helpful along the way.
Thanks again for choosing Truespeed 👍
From start to finish change went very smoothly engineer was very friendly and explained everything it’s great to be with a company that treats you like a person not like a number great price
From start to finish change went very smoothly couldn’t ask for a friendly engineer expa
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Really great to hear this, thank you for sharing it 👍
We’re pleased everything went smoothly from start to finish and that the engineer made time to explain things clearly and treat you with that personal touch. That “people first” experience is exactly what we aim for, alongside good value too.
Thanks for choosing Truespeed 🚀
Tom and Jack are excellent ambassadors for Truespeed
Tom and Jack were a great team. Prompt, efficient, knowledgeable and reassuring. The installation was quick and clean, they answered all my questions clearly and left me feeling confident that I had made a good choice in switching to Truespeed. A very good experience.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks so much for the wonderful review! 😊
We’re thrilled to hear Tom and Jack worked so well together and made your installation quick, clean, and reassuring, that confident “good choice” feeling is exactly what we aim for!
We’ll be sure to pass your kind words on to them 🌟
Tom and Jack
Tom and Jack where pleasant and helpful..explaining what they were doing today while installing my truespeed WiFi ..the questions I asked about the actual fitting was explained to me as don't know alot about theses things . They where very professional in there job today.... 100% I will recommend truespeed to my friends
Great service from Tom and Jack
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks so much for your lovely review! 😊
We’re really glad to hear Tom and Jack were pleasant, helpful, and took the time to clearly explain everything during your installation ,that professional, friendly approach is exactly what we aim for.
We really appreciate the recommendation and will make sure they see your kind words! 🌟
Very happy with our experience
Very happy with our experience. Dave Williams was very professional, friendly and informative when installing our broadband today. Was completed promptly without any issues. Thankyou!
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks so much for your lovely review! 😊
We’re really pleased to hear Dave Williams was professional, friendly, and got everything installed smoothly and promptly for you , no issues is exactly what we like to hear! ⚡️
We’ll be sure to pass your thanks on to Dave 🌟
Great service
So nice to be able to talk to an actual person straight away, rather than huge waiting time or ‘speaking’ to a computer! Matthew was great, he went through everything and listened to what I needed for my household.
Truespeed also help with the cancellation of any previous contract.
Wish I’d done this before!
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks so much for the fantastic review! 😊
We’re really glad Matthew was able to give you that personal touch, listen to your needs, and make everything clear and simple, no robots, just real help when you need it! 🤝
It’s great to hear the switch was smooth too, and we really appreciate your kind words 🌟
Matthew Wich was brilliant
Matthew Wich was brilliant, very polite and helpful! Sounded like a genuine bloke and I’d highly recommend.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks so much for your lovely review! 😊
We’re really glad to hear Matthew Wick was polite, helpful, and made such a great impression, that genuine, down-to-earth service is exactly what we aim for.
We really appreciate the recommendation and will make sure Matthew sees your kind words! 🌟
Top of the class
Top of the class. Had my new installation done yesterday by Ryan & Jake. Could not have gone better.
Work was done quickly and with considerable care.
System working perfectly with as advertised speeds.
Wifi speed around the house is excellent with no dead spots.
Overall 10/10. Highly recommended.
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks so much for the amazing review! 😊
We’re absolutely delighted to hear Ryan and Jake got everything installed smoothly and with great care, and even better that your speeds and WiFi coverage are performing exactly as promised (no dead spots is always a win! 📶✨).
“Top of the class” is high praise indeed, we’ll make sure the team sees this and knows they’ve hit it out of the park! 🌟💪
Ryan O'Neill came to install our WiFi…
Ryan O'Neill came to install our WiFi today. He was very efficient and gave me all the information needed. Was very quick installkng everything and Made sure i was happy with everything before he left. Thanks Ryan!
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks so much for your great review! 😊
We’re really pleased to hear Ryan O’Neill made the installation quick and efficient, and took the time to explain everything and make sure you were happy before he left. That’s exactly the standard we aim for!
We’ll be sure to pass your thanks on to Ryan 🌟
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