Dave Williams and Ryan ONiell were incredible. Ryan came right on time in the morning and discovered our fibre line was severed in our back garden. Where this would usually be a massive issue for... Mehr ansehen
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Das sagen Bewerter
The workers had a very difficult job. A large tree next door was an obstruction and my house has steps outside which meant that the ladder was at a narrow angle. One workman had to work from the roof... Mehr ansehen
I had a great experience with Dan, who helped me set up my internet plan for the coming year. He was professional, patient, and took the time to clearly explain all the options available, making sure... Mehr ansehen
Fraser deserves a raise! He was extremely polite and helpful and made me feel like a highly valued customer especially as he finished work 10 minutes before the end of our call.
Unternehmensdetails
Über Truespeed
Vom Unternehmen geschrieben
Our mission is to bring ultrafast, full-fibre broadband to communities that other providers have overlooked.
We never consciously build where full-fibre is already available. This means that in many cases, the speeds we offer are vastly better than our customers are used to.
Connecting the communities we live in and love isn't just a job to us. It's personal. And it shows in our customer reviews.
We connect schools and community hubs for free for life, and we support local clubs and organisations.
Plus, what you sign up for is what you pay. We’ll never increase your monthly fee while you’re in contract.
That’s why upgrading to Truespeed makes such a difference for so many of our customers.
We never consciously build where full-fibre is already available. This means that in many cases, the speeds we offer are vastly better than our customers are used to.
Connecting the communities we live in and love isn't just a job to us. It's personal. And it shows in our customer reviews.
We connect schools and community hubs for free for life, and we support local clubs and organisations.
Plus, what you sign up for is what you pay. We’ll never increase your monthly fee while you’re in contract.
That’s why upgrading to Truespeed makes such a difference for so many of our customers.
Our Awards
Vom Unternehmen geschrieben
- INCA Network Gold Standard Full-fiber
- Awarded the INCA gold standard for our full-fibre broadband connections to customers throughout the South West!
- Winner of The ISPAs Best Rural ISP
- We are delighted to have won the Best Rural ISP, awarded by ISPAs.
- Bath Life Awards 2020
- Winner of the Technology and Innovation award by Bath Life, in both 2019 & 2020!
Free installation and guaranteed minimum speeds
No set up fees, no averages, just truly better broadband...
Sign up today and claim your free installation. No activation fees. You get what you pay for with guaranteed full fibre broadband speeds from 150Mbps download and upload. We're able to guarantee this as we're building our own fibre network, so you get your own dedicated fibre line, no sharing, so no congestion or buffering. Just guaranteed speeds 24/7. And with our 30 Day Money Back Guarantee, there's never been a better time to switch.
Kontaktinformationen
Pinesgate East, BA2 3DP, Bath, Vereinigtes Königreich
- 01225 300 370
- ultrafast@truespeed.com
- www.truespeed.com
4.7
Hervorragend
4173 Bewertungen
Hat 81 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Dave Williams was our installer on 23rd…
Dave Williams was our installer on 23rd April 2026. Friendly efficient and respectful of our property, he is a great ambassador for your company.
Thanks Dave.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks for the great 5-star review! 🌟
We’re really pleased to hear Dave Williams provided such a friendly, efficient service and treated your home with respect ,that’s exactly the standard we strive for. He’ll be delighted to know he’s made such a positive impression and been described as a great ambassador for the company 😊
We’ll make sure your thanks are passed on to Dave. Really appreciate you taking the time to share your experience! 👍
truespeed helped greatly with all…
truespeed helped greatly with all questions and made every thing we asked for happen ,uk support is awsome would highly recommend
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks for the 5-star review! 🌟
We’re really pleased to hear the team could help with all your questions and get everything sorted just the way you needed 😊 That’s exactly what we aim for.
Great to know the UK support team made such a strong impression too, we’ll be sure to pass that on.
Really appreciate the recommendation, thanks again for sharing! 👍
Excellent customer service
I switched my 90 year old mother’s account to Truespeed. Both Mathew and Rhys could not have been more helpful. The whole process was very straightforward and I was kept informed every step of the way. Communication from Truespeed has been excellent. Mum only needs the most basic package with a landline. She is delighted with the low cost she is now paying which is fixed for 2years. I would not hesitate to commend Truespeed .
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks so much for the wonderful 5-star review! 🌟
We’re really pleased to hear Matthew and Rhys were able to make the switch for your mum so straightforward and supportive, that kind of clear, patient help really matters, especially in situations like this 😊
It’s great to know she’s happy with the simple package, the fixed pricing, and the savings, and that you felt kept informed throughout the process.
We really appreciate your kind words and recommendation, thank you again for sharing 👍
STAY AWAY AT ALL COSTS!
STAY AWAY AT ALL COSTS!
Wanted to transfer my contract to my new home in which every street in the area is covered and me only moving two streets down. mine is the only one not apparently in the area they have charged me £250! Seems like a scam to me! The fact you are forced to have to pay this ludacris amount in a cost of living crisis when I have three young children is utterly shameful! And they expect the money within 2 days! Would not recommend to a single person ever again. DISGRACEFUL UNSYMPATHETIC COMPANY! Not even willing to review a complaint.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
When you placed your order online, a 24-month contract was selected, which offered a discounted monthly rate of £32 instead of the standard £65. A non-contract option was also available at the time, which provides more flexibility but at the higher monthly cost.
By choosing the 24-month option, the agreement included a reduced price in return for committing to that term. As outlined in the terms of service, ending the contract early can result in early termination charges, which have been applied in this instance.
We also note that your complaint was escalated for review, and a response was provided the following working day.
We understand that this may feel frustrating, and we’re sorry for any disappointment caused. Our terms of service are available on our website so customers can review all details before signing up.
Really friendly and efficient.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks for the 5-star review! 🌟
Short, sweet, and exactly what we like to hear 😊 Friendly and efficient is the perfect combo, glad the team delivered that for you.
Really appreciate you taking the time to share! 👍
Excellent efficient tidy
Excellent efficient tidy, Dave perfect engineer
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks for the 5-star review! 🌟
We love this, short, sweet, and spot on 😊 Dave will be absolutely chuffed to hear he’s come across as the “perfect engineer”! Excellent, efficient, and tidy is exactly the gold standard we aim for.
Big thanks for taking the time to share your feedback 👍
Professional sales and installation…
Professional sales and installation team. There was a delay for the install due to a wayleave being required but once this was received the installation went ahead smoothly. The porting of the telephone number from the previous supplier took 4-5 working days. Very impressed so far.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks for the 5-star review! 🌟
We’re really pleased to hear everything came together smoothly in the end and that both the sales and installation teams made a good impression 😊
Wayleave delays can be a bit frustrating, so we appreciate your patience while that was sorted. Great to hear the install and number porting were then handled efficiently and without fuss.
Thanks again really glad you’re impressed so far 👍
Dave Williams was great
Dave Williams was great, clear, concise and efficient also a very nice bloke
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks for the 5-star review! 🌟
We love this, clear, concise, efficient and a nice bloke is a pretty perfect combo 😊 Dave Williams will be really pleased to hear it!
Really appreciate you taking the time to share your feedback 👍
Excellent service
Adam was helpful, efficient and friendly whilst I was setting up installation of the service. It was swift with no push to upsell- just honest and upfront information given. What a refreshing service! Would recommend to anyone!
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks so much for the 5-star review! 🌟
We’re really pleased to hear Adam made the setup process smooth, friendly, and refreshingly straightforward 😊 No pushy upselling, just clear, honest help is exactly how we like to do things.
Great to know everything was swift and stress-free, and we really appreciate the recommendation. Thanks again for sharing! 👍
Turned up on time
Turned up on time, pleasant relaxed attitude, clean and tidy.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks for the 5-star review! 🌟
Simple and spot on 😊 Turning up on time with a relaxed, friendly approach and leaving everything clean and tidy is exactly how we like it done.
Really appreciate you taking the time to share, thanks again! 👍
Exceptional sevice
Installers, Matthew, Dane and Jamie were brilliant. Respectful of property, cheerful and on time. Couldnt have asked for more.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks for the fantastic 5-star review! 🌟
Matthew, Dane, and Jamie will be really pleased to hear this, sounds like they ticked all the boxes! 😊 Respectful, cheerful, and on time is exactly how we like things done, so it’s great to know they delivered that for you.
We really appreciate you taking the time to share your experience, thanks again! 👍
Efficient service
Matthew arrived on time, was polite and friendly and installed our broadband in super quick time! Highly recommend!
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks for the 5-star review! 🌟
Great to hear Matthew arrived bang on time and got everything installed quickly and smoothly 😊 Polite, friendly, and efficient, that’s exactly how we like it done.
Really appreciate the recommendation, thanks for sharing! 👍
The transfer from my old provider to…
The transfer from my old provider to Truespeed was quick and easy. Price fixed for 2 years which was reassuring as my old provider kept hiking the price ever. I am saving over £16 a month. Engineeers were polite friendly and no mess. Constant update as soon as I applied on line.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks for the 5-star review! 🌟
Great to hear the move over to Truespeed was smooth and hassle-free. A fixed price for 2 years is always a nice bit of certainty, especially with those rising costs elsewhere and saving over £16 a month is even better 😊
We’re also really glad the engineers left a good impression and kept everything tidy, and that you felt well updated from start to finish.
Thanks again for sharing your experience 👍
Matthew answered all my questions
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks for the 5-star review! 🌟
Short and sweet, but we love it 😊 Matthew will be really pleased to hear he was able to answer all your questions and help you out.
We’ll make sure your feedback gets passed on to him. Thanks again for taking the time to share! 👍
When it is good, it is very very good, when it is bad it is awful...
When it is good, it is very, very good, when it is bad, it is appalling.
I am paying for 300mbps, today, I managed 1-5mbps despite, as I am continually told by Truespeed, to bounce the router, which I have so far done 5 times now. It's literally unacceptable and I don't say this lightly, but it's more unreliable than Vodafone.
Go on the website and the network is fine it says.
It's only going; one minute 280, the next 30, then 160, then 12, then 190, then 1 or nothing at all. Sometimes takes me 30 mins just to connect, and that's from a Macbook, HP, Dell and playstation.
We didn't sign up for this.
23. April 2026
Bewertung ohne vorherige Einladung
Good sales service
All truespeed’s service staff have been excellent, especially Adam who was forthcoming without being pushy when we needed time to think about it.
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks for the great 5-star review! 🌟
We’re really pleased to hear you had such a positive experience with the team, and especially with Adam. It’s great to know he was helpful, honest, and gave you the space to make the right decision, no pressure, just good service 😊
We’ll be sure to pass your kind words on to him. Thanks again for taking the time to share this! 👍
Matthew wick was polite and friendly
Matthew wick was polite and friendly
Installed my broadband quickly
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks for the 5-star review! 🌟
Great to hear Matthew Wick kept things polite, friendly, and got your broadband installed quickly 😊 Sounds like a smooth job all round!
We’ll make sure he sees your kind feedback, really appreciate you taking the time to share 👍
First Part of Broadband Install
Two guys Dane and Jamie came to my house before install, explained where the cables would be fitted, and what the next phase would be.cables fitted in no time ready for the technician to complete the work.
Highly recommended so far.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks for the 5-star review! 🌟
Great to hear Dane and Jamie made everything clear and got the cabling sorted quickly and smoothly 😊 Sounds like a solid first step ready for the next phase.
Really appreciate the recommendation, thanks for sharing! 👍
Kevin was superb.
Kevin Tunnicliffe was superb.. we had a shelf at the back hiding all the wires and he helped no end. Took the back shelf off, the doors. Fixed it all then put it all back together again. Honestly never had service like it. Well done Kevin! Highly recommend ⭐️
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Wow, thank you so much for the amazing 5-star review! 🌟
Kevin Tunnicliffe will be absolutely made up to hear this. Going the extra mile like removing the shelf and doors just to sort everything properly (and then putting it all back together!) is exactly the kind of care we love to see 😊
We really appreciate your recommendation and kind words, thanks again for taking the time to share your experience! ⭐️
Dane and Jamie were very polite…
Dane and Jamie were very polite friendly and sorted the problem quickly.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks for the 5-star review! 🌟
We’re really glad to hear Dane and Jamie got things sorted quickly for you and did it with such politeness and friendliness, that’s exactly how we like things done 😊
We’ll make sure they hear your kind feedback. Really appreciate you taking the time to share this! 👍
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