Lovely helpful Staff who were very efficient and knowledgeable and whom I could actually speak to. No phone queues. The claim was sorted very quickly even when we had some anomalies to resolve which... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Claim did eventually go through but they took their time and only sorted it after me prompting multiple times.
Unternehmen hat geantwortet
My Dog suddenly went blind & had other symptoms. The cost was just under £500 for tests. Quick & easy to claim online, they contacted my Vets for information. After paying the excess and 20% becaus... Mehr ansehen
Unternehmen hat geantwortet
Simple & straightforward. No problems at all in setteling my claim. Paid promptly as expected. Only one small suggestion for improvement. The online form needs to have a clear instruction to enabl... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Trent-Services is a third party administrator that administration, premium collection and claims handling.
Kontaktinformationen
Love Lane, GL7 1XD, Cirencester, Vereinigtes Königreich
- 01285 626020
- jane.ledamun@trent-services.co.uk
- www.trent-services.co.uk
4.2
Gut
1760 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Claim did eventually go through but…
Claim did eventually go through but they took their time and only sorted it after me prompting multiple times.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Trent Services
Miss Forrester,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to raise a complaint regarding your experience with our services, please call us on 01285 626020.
Kind Regards,
The Trent Services Team
Antwort von Trent Services
Dear Mr Parris,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Great service
The form to make a claim was very simple and straightforward.
It did not take too long for payment to reach my bank.
I was kept well informed via email.
Fantastic service.
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Trent Services
Miss Mellor,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Good communication A1
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Trent Services
Mr Maloney,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Genuinely feel ripped off
Genuinely feel ripped off. My poor dog went to the vets due to loss of appetite and was first diagnosed with a hernia and kennel cough. Another 4 visits to the vets over the month and each time a different opinion and different medication. On the final visit before he passed away it was said it could be his heart but further scans were needed. He passed in his sleep that weekend. Almost £1000 later in vets bills I tried to recoup some funds through the insurance. I was told that I had to pay off the remainder of the policy before they would even look into the claim as I paid monthly through direct debit. I was eventually reimbursed a paltry £140. This was due to them splitting the vets visits into separate claims (therefore paying the excess on each one), they didn't cover the cremation expense and deducted a further 25% for the dogs age (he was 11). When i rang and questioned why they had split the claim they told me that they went on the vets advice. I rang the vet who told me that was not the case and that the insurance company rejected the claim unless it was split. So not only ripped off but lied to. Word of advice: read your small print!
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von Trent Services
Dear Mr Parks,
Thank you for taking the time to give your feedback. Firstly, we would like to take this opportunity to offer our dearest condolences for your loss. We have raised this with the complaints department and someone from the team will be in touch in due course. If you do have any questions in the meantime, please call us on 01285 626020.
Kind Regards,
The Trent Services Team
Very efficient and helpful
Very efficient and helpful
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Trent Services
Good morning,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
High excess at £199 and then 25%…
High excess at £199 and then 25% deduction on a claim as my dog is 11 years old.
Money took quite a while to come through, I had to chase.
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Trent Services
Dear Mrs Billingham,
Thank you for taking the time to give your feedback. We have raised this with the complaints department and someone from the team will be in touch in due course, if you do have any questions in the meantime, please call us on 01285 626020.
Kind Regards,
The Trent Services Team
Great customer services / poor lead times
Great customer services and support.
Very poor resolution times.
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Trent Services
Dear Mrs Tish,
Thank you for taking the time to give your feedback. We have raised this with the complaints department and someone from the team will be in touch in due course, if you do have any questions in the meantime, please call us on 01285 626020.
Kind Regards,
The Trent Services Team
Professional and Supportive Service
I had a very positive experience with Trent-Services. The team was helpful, professional and easy to communicate with. Everything was explained clearly and handled efficiently. I truly appreciated their support and would happily recommend them.
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Trent Services
Dear Mr Tassone,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Insurance paid on time no issues
Insurance paid on time no issues. There is a lot of documentation required each month though.
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Trent Services
Good morning,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
French vet claim.
Insisting that the vets in France verify our treatment and costs even tho we provided all the detailed paperwork - they did not respond to your request, but eventually you accepted the paperwork we resent to you.
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Trent Services
Good morning,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Took too long to process
The claim was accepted and went through but it took a long time to get a decision. The claims process need to be sped up quite a bit!
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Hassle free pet insursnce
Lovely helpful Staff who were very efficient and knowledgeable and whom I could actually speak to. No phone queues. The claim was sorted very quickly even when we had some anomalies to resolve which were resolved quickly with no fuss. I Have no hesitation in recommending Muddy Paws. Going into my 5th policy with them . At the present time I see no reason to change.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Trent Services
Good morning,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
just called re my policy and a future…
just called re my policy and a future claim, whoever I spoke to wasn't very pleasant at all. I understand GDPR (Puffin hadn't updated all my details) but she was particularly unhelpful and very cold. I thank her for her time and a pleasant experience - clearly this wasn't sincere based on the above experience only for her to hang up! Totally unprofessional and I will in reporting back to Puffin too
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Happy
Easy to claim directly via our veterinary practice. Payment (less excess) paid directly to the practice. No quibble over the claim at all.
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von Trent Services
Good morning,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Very poor service
Took far too long long to deal with a simple claim, when contacted by phone just advised that it was with the assessor and should be resolved in a short time.
Not happy with the additional 15% fee added to the excess fee. Would not recommend this company
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Exceptional experience
Exceptional handling of several claims submitted concerning treatment for our dog at a vet practice and also a hospital.
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
The service was great from start to…
The service was great from start to finish . Every person I spoke to was very helpful along the way and the claims process was very easy for us to do every month. Highly recommend
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
very good service
very good service, it would be ideal if you could sign into your account to see how things are progressing, instead I had to send a few emails to confirm the claim was sorted, no other issues, very good service
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
If I could leave no stars I would
If I could leave no stars I would
Claims take months to process and I have submitted a SAR as I believe I’ve been wrongly charged % reduction fees and all I want is a copy of my contract, this was submitted well over 2 months ago and I’ve heard nothing
If I could leave them I would, but my dog has an on going health condition, so I’m stuck with them and their awful customer service
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us on 01285 626020.
Kind Regards,
The Trent Services Team
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