I've changed my review for this order. I did have problem with a Shimano reel which I returned for a replacement. To cut a long story short, Shimano got involved to assess whether the item is repaire... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
A first class service again from the team at TFT. This order was a few items I had pre-ordered from them in advance of them receiving stock. I was given estimated stocking times and the item was deliv... Mehr ansehen
Unternehmen hat geantwortet
Had an issue with faulty bucket, Luke got straight in touch and organised a replacement, great service and kept me up to date throughout, great service. Cheers Luke 👍
Saving a small fortune since finding Total fishing tackle and with Xtra get quick delivery aswell.All my regular bits and bobs in one place and at way cheaper prices. Saved money on bigger items aswel... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
UK Fishing Tackle Store Exclusive Offers & Discounts Check Out Our Website - https://www.total-fishing-tackle.com/ Whether you are an experienced angler or are new to the sport, here at Total Fishing Tackle we have everything you could ever need to get the next big catch of the season. From carp fishing bivvies to coarse fishing poles, carp fishing rods, fishing seatboxes and even carp fishing bedchairs, we have it all! What’s more, our products are up to date with angling technology and provide you with all you could ever need no matter what your preferred style of fishing. So, if you would like to get in touch with a member of our very helpful and knowledgeable team, don’t hesitate. Whether you decide to email us, whatsapp us, fill in our online enquiry form or even facebook us we are more than happy to help.
Kontaktinformationen
Berners Hall Farm, Berners Roding, CM5 0TB, Fyfield, Vereinigtes Königreich
- info@totalfishingtackle.com
- www.total-fishing-tackle.com
4.3
Hervorragend
1304 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great help and service
Had an issue with faulty bucket, Luke got straight in touch and organised a replacement, great service and kept me up to date throughout, great service. Cheers Luke 👍
27. Oktober 2026
Bewertung ohne vorherige Einladung
My faith in customer service is restored
I've changed my review for this order.
I did have problem with a Shimano reel which I returned for a replacement. To cut a long story short, Shimano got involved to assess whether the item is repaired or replaced -which I didn't want and took too long. In the end Aimee stepped and it was resolved quickly.
28. Oktober 2026
Bewertung ohne vorherige Einladung
Another first class experience
A first class service again from the team at TFT. This order was a few items I had pre-ordered from them in advance of them receiving stock. I was given estimated stocking times and the item was delivered to me within that timescale. Comms are outstanding, I always get a friendly and positive reply within 24 hours of emailing.
24. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Total Fishing-tackle
Hello,
Thank you for your fantastic review and for your continued support of TFT! It’s great to hear that your pre-order arrived within the estimated timescale and that you’re happy with our communication. We always aim to keep our customers informed and provide a friendly, reliable service. We really appreciate you taking the time to share your experience and look forward to helping you again in the future!
Kind Regards
Emily
Customer Service & Sales Manager
The best in the business
The best in the business, contact is really simple and issues dealt with instantly. Will always use tft
22. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Total Fishing-tackle
Hello,
Thank you so much for your fantastic review! We’re delighted to hear that you’ve had such a positive experience with our team and that we’ve been able to resolve any issues quickly and efficiently. Your continued support means a lot to us, and we look forward to helping you again in the future!
Kind Regards
Emily
Customer Service & Sales Manager
Great customer service recieved my tub…
Great customer service recieved my tub that was damaged they replaced and let me keep the damaged one highly recommended
17. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Total Fishing-tackle
Hi Dean,
Thank you for your lovely review! We’re pleased to hear that our team was able to resolve the issue with your damaged tub quickly and efficiently. Customer satisfaction is really important to us, and we appreciate you taking the time to share your experience and recommend us!
Kind Regards
Emily
Customer Service & Sales Manager
Could not recommend this place more
Could not recommend this place more. Had a problem with a bivvy which was delt with immediately. Great customer service I would not hesitate to use again and recommend to others. 10 out of 10.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Total Fishing-tackle
Hi Craig,
Thank you so much for the fantastic review and 10/10 rating! We’re really pleased to hear that we were able to resolve the issue with your bivvy so quickly. Providing great customer service is something we take pride in, so it’s brilliant to hear your feedback. We really appreciate your recommendation and look forward to helping you again in the future!
Kind Regards
Emily
Customer Service & Sales Manager
Customer service terrible/overseas...
Seem to charge for next day delivery and then send Amazon standard delivery. This happens with most purchases. Then they blame the courier. Amazon is a standard delivery service. If I wanted to buy off Amazon I'd have bought from them. Seems to be an overseas customer service. No email replies, one WhatsApp reply every couple of days etc. Been waiting for days to get a confirmation on a return. Customer service is just above zero. After years I will not be using TFT again.
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Total Fishing-tackle
Hello,
We’re really sorry to hear about your experience and understand your frustration. This certainly isn’t the level of service we aim to provide, and we’d appreciate the opportunity to look into this further for you.
The review has come through under the name **“No Name”**, so unfortunately, we’re unable to identify your order from the review alone. Please could you contact our Customer Services team and ask for me personally? I’ll be happy to investigate the delivery concerns, communication issues and your return request to see what has happened and how we can put things right.
We’re sorry that we’ve left you feeling disappointed, especially as a long-standing customer, and hope we can have the opportunity to resolve this for you.
Kind regards,
Emily
Customer Service & Sales Manager
ordered a carp porter roamer barrow
ordered a carp porter roamer barrow, they send out the wrong bag, honest mistake issue was quickly rectified, spoke to luke who sorted it, would use again
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Total Fishing-tackle
Hi Aidan,
Thank you for your great review! We’re sorry for the mix-up with the bag for your Carp Porter Roamer Barrow, but we’re glad Luke was able to get everything sorted quickly for you.
We really appreciate your understanding and are delighted to hear you’d shop with us again.
Kind regards,
Emily
Customer Service & Sales Manager
Very pleased with the service
Very happy with total fishing my bivvy snap and they replaced no problems thank you total fishing
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Total Fishing-tackle
Hi Philip,
Thank you for your great review! We’re glad we could get your bivvy replaced quickly and sort everything out for you. We really appreciate your support and hope to see you again soon! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Scam artists
Scam artists. Claim to have free gifts when spend so much but they never arrive.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Total Fishing-tackle
Hello,
Thank you for your review.
Unfortunately, your order on this occasion is not eligible for the free gift as you have ordered a Trakker item, and Trakker items are excluded from any discount/promotional offers as per our terms and conditions.
https://www.total-fishing-tackle.com/terms-conditions#sales-promotions
We do apologise for any inconvenience caused.
Kind Regards
Emily
Customer Service & Sales Manager
Fantastic service
Fantastic service. Product on back order took longer than expected so switched out for an alternative on request. Great service from Luke
3. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Total Fishing-tackle
Hello,
Thank you for the fantastic review! We’re really pleased that Luke was able to help find a suitable alternative when your original product took longer than expected.
We’ll make sure your kind feedback is passed on to Luke — it’s great to hear he was able to turn a frustrating delay into a positive experience.
Thanks again for your support, and we hope to see you again soon! 🎣👍
Kind Regards
Emily
Customer Service & Sales Manager
Waste of time lost 2 orders in the last…
Waste of time lost 2 orders in the last two months using Amazon got to be the worst delivery company going I pay extra for next day delivery what a joke can’t get hold of anybody have to use stupid emails and what’s app to get hold of anyone time to call it a day with this lot waste of time take my business elsewhere
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Total Fishing-tackle
Hi Darren,
We’re genuinely sorry to hear about your experience, and we completely understand your frustration.
Having two orders go missing within two months, particularly when you’ve paid extra for next-day delivery, is understandably unacceptable from your perspective. We also appreciate how frustrating it is when you’re then left trying to get answers through email or WhatsApp rather than being able to speak to someone directly.
Regardless of where the delivery issues occurred, it’s our responsibility to make sure you receive the level of service and support you expect when ordering from us. On this occasion, we clearly haven’t done that.
We’re sorry that our handling of these issues has left you feeling that your time and business aren’t valued. That’s not the experience we want for any customer, and we’ll take your feedback on board as we continue to improve our delivery and customer service processes.
Thank you for taking the time to be honest about your experience.
Kind Regards
Emily
Customer Service & Sales Manager
Extremely Disappointing Customer Service and Delivery Experience
I placed an order with Total Fishing Tackle on 21 September worth £111.75, with an estimated delivery date of 24 September.
By the afternoon of 24 September, having received no updates, I emailed your customer service team to check whether my order would arrive as expected, as I needed the items for a fishing competition taking place on 27 September.
Shortly after my enquiry, I received a shipping confirmation and tracking number. Concerned about the delivery timescale, I emailed again to ask whether the order would arrive before my competition. The response simply advised that the parcel had been dispatched and that the tracking information would update once collected by the courier. I then followed up again, specifically asking whether the order would arrive before Sunday, only to be informed the following day that delivery was not expected until Monday.
What I find particularly frustrating is that it took four days for my order to be dispatched, and at no point during my initial enquiries was I informed that the delivery would not arrive in time. Had this been communicated earlier, I could have explored alternative delivery options, including paying for a faster service.
As a result, I was forced to purchase the required tackle elsewhere to ensure I was prepared for my competition. I am now left with duplicate items that I no longer need, and returning them would incur additional costs as returns are at the buyer's expense.
The overall experience has been extremely disappointing. Communication was slow, responses lacked detail and initiative, and there appeared to be little concern for resolving the issue or helping a customer who was clearly facing a time-critical situation.
Unfortunately, this experience has left me with no confidence in your service, and I will not be using Total Fishing Tackle again in the future.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Total Fishing-tackle
Hi Justin,
We’re genuinely sorry, and we completely understand why you’re disappointed.
You placed your order with a clear delivery expectation and, importantly, you made us aware that you needed the tackle for a competition on 27 September. At that point, we should have recognised that this was time-critical and given you a clear and honest answer about whether we could meet that deadline.
Instead, the order took longer than it should have to leave us, and our responses to your enquiries did not give you the information you needed to make an informed decision. We should have been more proactive. Had we clearly explained the situation when you first contacted us, you would have had the opportunity to source the items elsewhere without being left with duplicate tackle.
We also understand that being left with unwanted items and potentially having to pay return costs only adds to the frustration.
There’s no excuse for the lack of urgency and clarity in how this was handled. We let you down, particularly when you had made the circumstances clear to us, and we’re sorry.
We appreciate you taking the time to provide such detailed feedback. We’ll be using it to review how we handle time-sensitive orders and, importantly, how our customer service team communicates when there is a risk that an order won’t arrive when expected.
Kind Regards
Emily
Customer Service & Sales Manager
Very helpful
Very helpful, had a manufacturing fault with a bivvy straight out the box. Spoke with TFT and arranged a straight swap right away. Very impressed with the customer service and effort to rectify the issue, will definitely be using again.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Total Fishing-tackle
Hello,
Thank you so much for the fantastic review! We’re really pleased we were able to get the issue with your bivvy resolved quickly and arrange a straight swap for you.
Manufacturing faults are frustrating, especially with a brand-new product, so we’re glad the team could make the process as straightforward as possible and get you back on the bank.
We really appreciate your kind words about our customer service and your continued support. We look forward to serving you again soon! 🎣👍
Kind Regards
Emily
Customer Service & Sales Manager
I've purchased loads of stuff from tft
I've purchased loads of stuff from tft. Unfortunately recently I've had issues with 2 items. I've messaged 2 of there emails multiple times. Messaged on eBay. Messaged on Whatsapp. And over a week later still waiting on a reply.
Unfortunately I won't be using them again.
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Total Fishing-tackle
Hi Paul,
We’re genuinely sorry to hear this, especially as you’ve been a long-standing customer who has purchased from us many times.
Having contacted us through multiple channels and then waited over a week for a response is not acceptable, and we completely understand your frustration. You shouldn’t have to chase us repeatedly just to get help with an issue, and we clearly failed you here.
We take full responsibility for the lack of communication and the delay in getting your issues addressed. Whatever the reason behind the delay, it’s our responsibility to make sure customers receive timely support and don’t feel ignored.
We’re particularly disappointed that this experience has left you feeling that you no longer want to use us. We really appreciate the business you’ve given us previously, and we’re sorry we’ve let you down when you needed our support.
Thank you for taking the time to share your experience. We’ll be using this feedback to address the issues with our after-sales communication and response times.
Kind Regards
Emily
Customer Service & Sales Manager
Great company for all your fishing needs.
I ordered a pair of trainers from them, unfortunately they did not fit. I had not actually worn them as I could tell they would not fit after trying to get one on.
I asked if I coud return them and within 4 days I had my refund back in my account.
Absolutely fantastic company to do business with.
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Total Fishing-tackle
Hi David,
Thank you so much for the fantastic review! We’re really pleased we could make the returns process quick and straightforward for you, and that your refund was back in your account within four days.
We know returning an item isn’t always the most exciting part of shopping, so we’re glad the process was hassle-free and that we could get everything resolved promptly.
We really appreciate your kind words and your business, and we hope to see you shopping with us again soon! 👍
Kind Regards
Emily
Customer Service & Sales Manager
Returns procedure so unnecessary
Returns procedure so unnecessary! will use a different company for all my orders going forward.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Total Fishing-tackle
Hi Adam,
We’re sorry to hear that you found our returns process unnecessarily complicated and that it has left you feeling you’d rather shop elsewhere.
We always want returns to be as straightforward and hassle-free as possible, so it’s disappointing to hear that your experience fell short of that. We take your feedback seriously and will be reviewing where we can make the process clearer and easier for our customers.
We’re sorry to have lost your confidence, and we appreciate you taking the time to share your feedback.
Kind Regards
Emily
Customer Service & Sales Manager
Daiwa Super Spod
Ordered a Daiwa spod reel from TFT which they shipped out to me very quickly as usual, unfortunately Amazon lost my reel in transit and advised me to contact TFT, emailed TFT and explained the problem and got a quick reply back from Aimee, the problem was resolved straight away and I want thank Amiee and also one of the guys at the Billericay shop for sorting me out a replacement reel, fantastic customer service and excellent communication.
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Total Fishing-tackle
Hi Tony,
Thank you so much for taking the time to leave such a fantastic review! We’re really sorry to hear that your reel went missing in transit, but we’re delighted that Aimee and the team at our Billericay shop were able to get everything sorted quickly and arrange a replacement for you.
We really appreciate your kind words about our customer service and communication. We’ll be sure to pass your feedback on to Aimee and the team — it’s great to hear they were able to help.
Thanks again for choosing TFT, and we hope you enjoy your new Daiwa spod reel! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
POOR
I ordered 4 lures form these and I've still not received them after 8 days..
Communication response is very poor via email and no phone number to call them..
First and last order from this shower..
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Total Fishing-tackle
Hi Brian,
We’re really sorry to hear about your experience and completely understand your frustration, particularly with the delay and the difficulty getting a response.
Having checked the order, we can see that your lures were delivered on the 11th. We appreciate that this doesn’t change the fact that you had to wait longer than expected, and we apologise for the inconvenience caused.
We’re also sorry that our communication fell short on this occasion. This is certainly not the level of service we aim to provide, and we’ll be taking your feedback on board.
Thank you for bringing this to our attention.
Kind Regards
Emily
Customer Service & Sales Manager
Absolute joke
Absolute joke,I have bought a lot from this company over the years and all has been fine.
However this time I have been told by FedEx 5 or 6 times that my 2 new rods are out for delivery but they still have not arrived.
I have contacted your company on 2 separate occasions via email,informing you of the situation and requesting concrete delivery dates but as yet I have had no response to either of my emails.
This is beginning to feel like a scam.
I'm hoping that this post will get some response as to when or if I will ever receive my rods.
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Total Fishing-tackle
Hi Brent,
Very sorry to see this review.
I can see that we have replied back to you this morning to confirm if you have the goods as these has been scanned as delivered to you yesterday.
Please get back to us if any further issues.
Kind Regards
Emily
Customer Service & Sales Manager
So funktioniert Trustpilot
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