Toomey Motor Group Bewertungen 

Thank you to Jamie. Always helpful and keeps you updated during service.

I am extremely disappointed and appalled by the way Jack Atwood has handled this entire situation.

My mother, who is around 70 years old, purchased this vehicle in good faith and paid a substantial £10,000 deposit, expecting a reliable vehicle from a reputable dealership. Instead, we have been left dealing with repeated problems almost from the moment the car was collected.

The issues have included the gear selector sticking, warning lights, repeated tyre-pressure problems, persistent sealing and wind-noise issues and, most seriously, the vehicle refusing to move on three separate occasions after stopping in traffic.

The vehicle was subsequently assessed by the RAC, who identified multiple intermittent faults requiring further dealer diagnosis.

The vehicle was formally rejected on 4 September and has remained with the dealership since then.

What has been particularly upsetting throughout this whole experience is the complete lack of empathy shown towards the circumstances this is causing our family.

I am a mother of two children with additional needs, and their school is approximately 45 minutes away each way.

Reliable transport is essential for us. Jack has been made fully aware of these circumstances and the very real difficulties being caused by being left without our own vehicle.

I have NEVER refused to return the dealership's loan vehicle. I have repeatedly made that clear. My concern has always been what happens when the loan vehicle is returned while my own vehicle remains with the dealership and my complaint is still being dealt with by the finance company.

Despite explaining this repeatedly, Jack's recent communications have focused almost entirely on when the loan vehicle will be returned, rather than addressing the much bigger issue: the rejected vehicle, the repeated faults, the RAC findings, the hardship this situation is causing and what practical solution is going to be provided.

It is incredibly frustrating to feel that the immediate priority is recovering the loan car rather than showing any understanding of the position our family has been put in.

The matter has now been formally escalated.

I have lodged a complaint with the Financial Ombudsman Service and have also reported the matter to Trading Standards.

The finance company is also dealing with my complaint and has escalated it for further clarification.

What should have been a straightforward purchase has turned into months of repeated faults, time without the vehicle, attempted repairs, an independent diagnostic assessment and now a formal dispute over how this situation should be resolved.

We paid a substantial amount of money for this vehicle in good faith. We did not expect to be left in this position, and we certainly did not expect such a lack of understanding of the impact this is having on our family.

This has been an extremely stressful and upsetting experience, and the way this matter has been handled by Jack Atwood has only made an already difficult situation considerably worse.

Do not purchase a vehicle from toomey renault basildon avoid.

Excellent service from Jamie and Arron, patient, professional and welcoming. All round a good job, thank you. Vince Tanner.

Helpful staff, Jamie was able to put car through service quicker than I thought and kept me informed

Sarah and her colleagues provided an invaluable service in a stressful situation. There is a fault on my vehicle that unfortunately left me unable to use it and remained with MG for a couple of weeks while they tried to diagnose the issue. While this issue could not be identified, MG has got the vehicle going again. Sarah kept me updated along the journey with the steps that were being taken and while there was no fault found, I did feel reassured that everything had been done to try and address the problem.

Thanks to Daniel for making the process of purchasing the jaecoo so comfortable and easy.
Top man.

Lack of signage or information. First-time customer and couldn't work out exactly where to go. Even though I arrived first, I ended up fourth in the queue for the service desk as the other people knew where to go and didn't stand outside a door that never opened, as I did.
Sarah on the desk was great - professional and very courteous. I agreed to buy a service plan from her colleague who was going to send me the details by email, but I am yet to receive them.

I had a really positive experience with Sofia at Toomey Hyundai when I brought my car in for its MOT. She was extremely accommodating and helpful from start to finish. She helped arrange my appointment around my work schedule and made the whole process very easy.

As I was at work while my car was being looked after, Sofia made sure to keep me updated, which I really appreciated. Her communication was excellent, and she was friendly, professional and genuinely helpful.

Thank you, Sofia, for making what could have been a stressful process so smooth and straightforward. Excellent customer service!

Jamie & Olivia were very helpful ,professional & courteous, highly recommend

My car had to go in as radio software needed to be updated as this was potentially draining my recently replaced battery. On a separate note, a fuse also needed replacing and a health check was carried out on my car. I can’t thank Sarah enough for her great customer service and attention. Sarah kept me informed of progress and there was no charge for everything that needed investigating. Thanks also to the Technical team, especially George, who even sorted out the battery light being displayed on the dashboard after I had left the garage and had to return to have this looked at.

Ordered some car mats online for the latest C3 Aircross which had to be ordered from France and they arrived much sooner than expected. Great communication from Toomey, very impressed! Thankyou!

Our experience with Jordan at Omoda & Jaecoo was great, he was very informative, went through our options very thoroughly and overall had a pleasant experience

Mia as always is totally polite and professional. Toomeys are lucky to have such a competent and helpful employee.

Sarah was really friendly and helpful. I've always had a good experience at MG but she was very caring and looked after me!

MOT Time again and carried out well as always. Little things on the car were put right . Which means i can keep my car on the road teaching my pupils. Jamie always welcomes you and has the paper work ready. He also makes you a coffee.

I had my 2nd service today at Toomey MG, I was looked after by Mia Charters from the service dept. I was most impressed with her Customer ServIce skills and pleasant demeana, If MG know what is good for them they should give her a chance to develope within the business.

am extremely disappointed with my experience with OMODA Brentwood. The biggest issue has not only been the problems with the car, but also the way the showroom and service team have handled the situation.

When I needed help, I expected proper communication and support from an authorised OMODA dealership. Instead, I experienced delays, poor communication and had to repeatedly chase for updates. The level of customer service was far below what I expected after purchasing a new vehicle.

Visited Toomey Nissan, Southend for our vehicles annual service. Fantastic customer care from Demi who rescheduled our Nissan Ariya’s service appointment. A prompt while you wait full service was carried out. Great efficiency and fantastic customer care. Thank you.