Toomey Motor Group Bewertungen 

I had a really positive experience with Hyundai, especially with the customer service I received from Jamie. Jamie was extremely friendly, helpful and professional throughout the whole process.

Booked my car in today for repair and was served by Sofia. Genuinely so happy with Sofia, sorted everything out for me and everything was made easier with her. Communication was excellent and served with a smile. Nothing was too much. 100% recommend the service department at Hyundai Toomey. Thank you!

The service is always great when i come to get my car serviced. Jamie very friendly welcoming.

I’ve just bought a car from MG Basildon and the experience has been exceptional from start to finish. George has been absolutely amazing throughout the whole process, from viewing the car right through to purchasing it. He couldn’t have been more helpful, knowledgeable and friendly, and made the whole experience completely stress-free.

The car itself is fantastic and I’m so pleased with my purchase. I’ve been so impressed that my friend is now planning a trip to MG Basildon soon to purchase one for herself!

A huge thank you to George and the team for making the whole experience such a positive one. I would definitely recommend MG Basildon to anyone looking for a new car!

Great staff especially Gio soo helpful throughout my experience with citreon

Amber was very professional, very happy with the service

Sarah who looked after me was fantastic. Very professional and friendly and kept me updated on the progress of my car.

Brought my car in for its 2nd service. Checked it in with Jamie on service desk, who greeted me and was pleasant and professional.
Dropped one Star due to the fact they didn’t know I was on a service plan, although I had answered the on line check in process with this information, then I was told there wasn’t enough funds on the plan to cover this service, although there was, it was sorted out: but didn’t need the hassle of facing that in the first place.

My car was due its first service and Amber booked me in first thing, I know all the staff at Toomey Hyundai well as I have been using them for years for both my car and my wife's car. I decided I would wait while the service was done, and I was surprised when Amber brought me my keys in around 90 minutes. I declined her kind offer of a car wash as I was tight for time, but in all it was a great service. Thanks also to Rzonca Wictor (I am not sure if it should be Wiktor Rzonca) for carrying out the service and the video of the underside of my car

Great service by Olivia today, thanks. The fault was remedied and my electric mirrors problem has disappeared!
Happy to have my T-Bo back again :)

Great service and attention to detail. Sophia gave great and caring advice on showing me the sat nav and Bluetooth on the car

Had yearly service at Hyundai, was met by Sofia at the service desk, she was very pleasant, polite, friendly. Sat and waited for service as they moved from upminster to laindon and don't provide a pick up anymore. Bit of a distance but car was done quickly and also washed on the outside, nice bonus. I also spoke to a young gentleman about another Hyundai, he answered any questions I had. So in all I've given 5star review.

I had a really positive experience with Amber at Toomey Hyundai Basildon today. She provided excellent customer service from start to finish and was so friendly, helpful and professional.

Amber made the whole process of having my car in for its service really easy and stress-free. She kept me informed and was happy to answer any questions I had. It’s lovely to receive such a high level of customer service and I really appreciate the time and effort she put in.

Thank you, Amber, for looking after me and my car today. You’re a credit to Toomey Hyundai Basildon! 😊

I took the wife’s car in for a full service and a MOT. Reasonably priced, especially as the MOT was free as part of the full service !
We were looked after extremely well at Toomey Hyundai, Basildon, by Sofia Latchford. Sofia explained to us very clearly how the process works from taking the Hyundai i10 in, getting it serviced and the collection of the vehicle. Sophia is extremely polite and pleasant and very professional. To us, this is a very important part of getting the car serviced, something that a lot of other garages cannot compete with.
Would definitely recommend Toomey Hyundai for servicing - (and buying a vehicle from.) 💯😁

Extremely disappointing experience at Toomey Hyundai Basildon.

I visited as a serious buyer, ready to purchase a Hyundai Kona Hybrid for around £23,000. I spent approximately 40 minutes discussing a specific 2025 Kona with around 13,000 miles. I was told I could secure it with a £500 refundable deposit and that the car could potentially be brought over within an hour.

I stepped outside for only 5–10 minutes to speak with my father, returned and confirmed I wanted to proceed and pay the deposit. Only then did the sales manager come out and tell me the car had been sold.

Throughout the visit, almost every question I asked had to be taken to someone else for an answer, yet somehow nobody established that the car they were actively offering me was no longer available.

I was then offered an older Kona with around 24,000 miles and promised a price within 45 minutes. Four hours later, after I had tried calling three times, I was eventually told it would cost around £1,500 MORE than the newer, lower-mileage car.

I understand that used cars sell quickly. That isn’t my complaint. My complaint is the poor communication, lack of follow-up and the amount of my time wasted while I was genuinely ready to buy.

Very disappointing customer service.

Problems started on the day I collected this Renault Captur from Toomey Motor Group on 6 March 2026.

I paid £9,350 deposit and financed around £5,000. The very next day, 7 March, I formally complained and rejected the vehicle because of multiple problems including tyre pressure warnings, a battery warning light, a sticking automatic gear selector, damaged trim and poor preparation.

The car was returned to the dealership and kept for over a week.

Unfortunately, the problems continued. I experienced further warning lights, repeated tyre pressure problems and ongoing wind noise from the driver's side door/seal despite work being carried out.

The most serious issue occurred when the vehicle repeatedly refused to move after stopping in traffic.

This happened three separate times.

The car would tell me to select Park and then Drive, but it still would not move. I had to switch the ignition off and restart it before the vehicle would drive again.

Because of this, I contacted the RAC following the dealership's own instructions.

The RAC identified multiple intermittent fault codes, including faults relating to the flywheel signal, starter relay, brake pedal switch, automatic transmission communication, Vehicle Dynamic Control and other electrical systems. Their report stated that dealer diagnosis was required.

On 5 September, while driving the vehicle back towards the dealership, the tyre pressure warning appeared again.

The vehicle has remained with the dealership since then.

I have repeatedly explained that I no longer have confidence in this vehicle and want to reject it. Instead of providing a straightforward resolution, I have experienced repeated changes in position and
communication.

I was told through Renault Customer Service that the dealership was willing to offer a replacement vehicle.

When I asked for this in writing, I was then told by Jack Atwood that it was not a replacement but a part exchange.

I have never agreed to part exchange the vehicle or enter into another finance agreement.
I also asked very simple questions about what would happen to my £9,350 deposit, the finance already paid and the outstanding finance balance. I have still not received clear figures answering those questions.

I have also been told that storage charges may apply and that the dealership is not a storage facility.

I dispute that I was previously given the warnings or information now being claimed, and I have asked for the exact correspondence where this was supposedly explained to me.

The way this matter has been handled has been extremely frustrating and, in my view, inconsistent and evasive.

I have two young children with additional needs who need reliable transport to school.

The journey is around 45 minutes each way by car, but around 2 hours and 20 minutes using public transport.

This situation has caused significant stress, inconvenience and additional expense.

I have now escalated the matter to my finance provider, the Financial Ombudsman Service and sought legal advice.

I have retained emails, photographs, videos, diagnostic reports and other evidence documenting the entire history.

My issue is not simply that a used vehicle developed faults. My concern is the repeated problems from the day of purchase, the serious drivability issue, the RAC diagnostic findings, the continuing problems and the way my attempts to obtain a clear resolution have been handled.
This has been an extremely disappointing experience and I would urge anyone considering purchasing a vehicle to document everything and keep all communication in writing.

As Jack Atwood is a very dishonest person who has done nothing but cause a mother stress and anguish.

My car was booked in for a service and MOT whilst I waited. The service receptionist Sofia was very welcoming, easy to talk to, very efficient and very kindly made me a coffee. The process took just over two hours and fortunately all was well. I will be back.

My husband and I attended the Dacia garage in Southend to purchase a Dacia Spring after reviewing the current offer on Toomey’s website. The offer was for £169 deposit and £169 monthly payment. We advised we would order the vehicle as per the offer detailed on their website. We were then told the best offer they could provide was £169 deposit with a £204 monthly payment. That was not that was (and still is) advertised on the website.
The lady then returned with a further offer of £169 deposit and £180 monthly. We were then advised they could not provide the advertised offer as they were now unable to fulfil it due to not having any cars available. The offer was for order and registration prior to the next quarter and they did not have any vehicles available until November. The fact that they cannot fulfil the offer is not an issue for us, but rather for Toomeys.
This is exceptionally deceiving in advertising an offer that they cannot fulfil as a company in order to get customers through the door. The offer should not be advertised at all.
In order to reduce the monthly payment to get as close to £169 as possible, we have had to increase our deposit, when in fact this is a Toomey issue and not us.
It is exceptionally disappointing that they would advertise as such and not take responsibility for their inaccurate advertising.
To exacerbate the issue, Toomey continues to advertise this offer, knowing it will entice new customers even though this offer can no longer be fulfilled.
Our first and probably last dealings with Toomeys.

I purchased a used Renault Captur from Toomey Motor Group on 6 March 2026. I paid a £9,350 deposit and financed the remaining balance. Unfortunately, the problems started on the actual day of purchase.

Shortly after leaving the dealership, I experienced a tyre pressure warning, a battery warning light and problems with the automatic gear selector. The gear selector was difficult to operate and would become stuck. There was also damage to the trim surrounding the gear selector.

I contacted the dealership the following day, 7 March 2026, and put all of theseproblems in writing. I explained that I had lost confidence in the vehicle and formally raised my concerns.

The vehicle was returned to the dealership and remained there for over a week. I was provided with a courtesy vehicle during this period.

Unfortunately, the problems continued.
On 11 April, I reported further warning lights, including a check vehicle warning and an intermittent red flashing light.

There were also repeated tyre pressure problems.

Another issue developed with the driver's side door/window area. There was a persistent noise inside the cabin, particularly at higher speeds and in windy conditions, which sounded as though outside air was entering around the door or window. The vehicle was kept by the dealership for approximately another week and work was carried out, but the noise continued.

More concerning:
On three separate occasions, after stopping in traffic, I attempted to pull away and the vehicle would not move. A message appeared telling me to select Park. I selected Park and then Drive again, but the vehicle still would not move. I had to switch the ignition completely off and restart the vehicle before it would drive again.

This happened three separate times and was particularly concerning because I have my two young children in the vehicle.

The dealership instructed me to contact the RAC, which I did. The RAC inspected the vehicle and produced a diagnostic report containing multiple intermittent fault codes. These included faults relating to the flywheel, starter motor relay, brake pedal switch circuit, automatic transmission control unit communication, Vehicle Dynamic Control communication, seat belt warning circuitry and several other electrical and telematics systems.
The RAC report also referred to an intermittent stop/start issue and poor running and recommended dealer diagnosis.

I took the vehicle back to the dealership on 4 September 2026, where it has remained while I have been trying to resolve the situation.

I have repeatedly explained that I no longer have confidence in the vehicle and that I want the matter resolved rather than continuing with repeated repairs and visits to the dealership.

I have also contacted the finance company and Renault Customer Service.

There was then further confusion regarding changing the vehicle.

I was told by Renault Customer Service that the dealership was willing to offer a replacement vehicle. When I contacted the dealership to confirm this in writing, I was told that it was not a replacement vehicle but a part exchange.
I have never agreed to part exchange the vehicle or enter into another purchase or finance arrangement.

There has also been considerable confusion regarding the loan vehicle.

I have never refused to return it. On 21 September at approximately 6:40pm, I emailed the dealership and told them that they could collect the loan vehicle on Saturday 26 September. I explained that I needed the vehicle during the week to take my children to school and needed time to arrange alternative transport.

I have screenshots of this correspondence.

The dealership did not respond to that part of my email at the time and continued asking when I would return the vehicle.

I am not preventing collection. However, I do not consider it reasonable for me to drive over an hour and 40 minutes to the dealership with my two young children simply to return a loan vehicle when collection can be arranged.

This situation has had a significant impact on my family. My children's school is approximately 45 minutes away each way by car. By public transport, the journey is approximately 2 hours and 20 minutes, creating substantial additional inconvenience.

I have had to deal with repeated vehicle problems, periods where the vehicle has been back with the dealership, arranging alternative transport, correspondence with different parties and the financial impact of the situation.

I have kept copies of my emails, photographs, videos, diagnostic information and other correspondence throughout.

I do not recommend purchasing from this dealership. Awful experience and even worse service.

Had my mot done at mg today, the customer service I have received from not only the receptionist (Mia) but also the technician (Krys) was absolutely amazing. Absolute 10/10 service I would highly recommended to anyone due to the customer service I have received.