Timpson Bewertungen 9'998

AVOID DRY CLEANING!!!

My brand‑new white jacket was returned to me in a ruined condition following the dry‑cleaning service provided by this company. Can’t believe I paid for a service that clearly failed to meet basic standards. My jacket had zero marks on it, it needed just a freshen up so I took it to the Livingston store. After collecting my jacket I noticed the back had a huge stain on it, so I went back down where the sales assistant confirmed there had been no marks when I handed it into them, this was then sent back to be cleaned again. When I collected the second time, the first mark they caused had been removed only to be replaced with a different mark and the jacket no longer bright white, more like a dull washed too many times white jacket with bobbles all over. Contacted the store who advised to go straight to customer service which I did. They did respond to me on the Monday to say they had my complaint and would be in touch, a week later and multiple emails sent to the dry-cleaning manager (as stated on her email signature) no further response. I find it astonishing that they first ruin a brand new jacket, but to then just not respond is beyond unacceptable. I will be looking to take this matter further.

First class service from Joseph at the Timpson Tesco Extra outlet in Ashford, Middlesex. 'Two watch batteries to be replaced please'. A welcoming Joseph provided a comfortable padded stool whilst he worked on my watches for 10 minutes. Job done! Very happy customer!

Please do not use Timpsons they are a disgrace and there prices are extortionate, great they give ex offenders a job this does not give them the right to rip the general public off . Head office are a disgrace basically fob you off when you tell them how the prices are over inflated . I feel for the elderly who use this service and do not know any better and pay whatever . Please shop around before you use this company they are seriously a last resort .

Timpson Tech Centre replaced my iPad Pro battery and I can't be more pleased with the service! Communication was great, my iPad works like new, the overall price was very reasonable and the whole process from placing my order and to receiving my iPad with the new battery was straight forward and very quick.

Outstanding service, thank you Timpson and a very well done.

Just been for replacement battery for car key fob and the old guy in Timpsons Sainsburys Denton wants £24.99 and they are only £4 cheeky so and so

Went to Timpsons outside Sainsbury’s in Chester basically my partner was charged £7.50 for a battery for kitchen scales , you can buy the identical battery for £0.99p from the manufacturer ! I decided to call Timpsons at Morrisons in Chester and asked for a price for the battery my partner had purchased £5 was the charge here ! Complained to head office who basically told me the person in charge can charge what he wants ! Lost the receipt so could not get a refund I will be popping into the Sainsburys branch to see the ex con who robbed me. My parents and friends warned myself about Timpsons I should have listened . Head office are a disgrace basically fobbed me off .

i went into Tesco Porthmadog to the timpsons key machine . im not from this area but it seemed a good idea . paid £14 pounds and none of the keys worked on my daughters rented house . A WASTE OF £14
do i do a charge back or do i go back to the machine and ask it what to do .

had a reply from timpsons and they sorted out issue straight away .

.Order Number: 003615
Quantity of Keys Paid For: 3
Total Pre VAT: £11.67
VAT: £2.33
Total Post VAT: £14.00
Date: 13-03-2026
Time: 14:49:24
Location: Tesco Porthmado

Ryan in the Newton Mearns branch is an excellent ambassador for your company. I use your stores all over the country in my job and this guy is head and shoulders above the rest. His expertise and knowledge tie in with a great customer manner. Simon

Yvette in Derby Meteor retail Park (Morrisons) Was an absolute Delight, giving a heroic Last minute service with a Smile. Wonderful experience and really cares for the customers. Thank you so much!

Attended the Timpson’s concession located within Sainsbury’s, Pepperhill, Northfleet, to have the battery replaced in a men’s Ellesse gold watch and to have links repaired on a ladies’ Ellesse gold watch. After leaving the watches in their care, I remained with my wife and daughter in the Costa Coffee inside the store while the work was carried out.

When I returned an hour later, the employee stated that the men’s watch had already been collected. I made it clear that I had not returned to the concession at any point during that time. Rather than seeking to resolve the issue, the employee became confrontational and insisted—incorrectly—that I had collected the watch. CCTV confirmed that I visited the concession only twice: once to hand in the watches, and once to collect them.

This is where Timpson's policy of employing ex-criminals straight from Prison falls apart. The employee is a thief, he stole the watch and claimed that someone else had collected it. Timpsons did not carry out a full and thorough investigation of the matter and attempted to white wash this, People should avoid using this company.

Had a delay with my shoe repair, Joanne Roberts in customer services did an excellent job in tracking the repair down and kept me fully up to date with the progress of it once I had flagged the issue to her. Many thanks to Joanne for her professional and exceptional customer service, it really helped turned this around and is very much appreciated.

Big shout out to Dylan at Timpson kiosk at Tesco in Shrewsbury. Fixed my watch strap in a flash .
Excellent service good quality repair.
A credit to the company.

Are these guys paid on profit bonus !?? They make up prices depending on how they feel - local store based in Asda Preston - cr 2450 battery £5 Asda price £3.50 Duracell Staff must have discretion to charge whatever they want- discriminatory pricing. Surely illegal???

I made a mistake with my phone number on a dog tag and they redid both tags for me free of charge. Plus friendly service all round. Many Thanks!

I went into a timpsons branch looking to get some wine glasses engraved for my girlfriends birthday. Online it shows £9.99 so I thought I'd take the hit and get 6 done.
The guy in the store could clearly not be bothered about my request as he had to put his phone down. When I asked him about the engraving, he couldn't show me any fonts or sizing and he looked quite relieved when he saw my face when he quoted me £40 a glass, as he then knew he didn't have to do any work.
It's unfortunate because my local branch manager is very friendly and helpful.

Timpsons branch Asda, Hollywood Avenue, Newcastle upon Tyne, NE3 5BU.
Excellent help from a very personable and knowledgeable man this morning. Polite and profesional. Thank you very much.

I have just collected a pair of ankle length brown boots. They were once upon a time one of the most expensive items in my wardrobe and have clad my feet for more than 30yrs. Timpsons at St. James Park - Jason, has returned them shining and ready for another 30.
Thankyou so much.

Visited the Timpsons High St store in Lincoln yesterday to have watch batteries replaced. Excellent service by Luke - friendly, professional and perfect service. Great work, thanks Luke!👍

Cat at Timpson at Morrisons in Queensbury is very kind, friendly and professional. She helped me with the photo printing machine and always greeted me with a smile. She is attentive and always ready to offer help. Thank you Cat, you work so hard and always greet customers with warmth.

I visited the Timpson branch in West Swindon to have a spare key cut for my Yamaha motorcycle. The shop was completely empty, yet the assistant refused to cut the key.

The reason given was that they “couldn’t guarantee the quality” because the blank key hadn’t been supplied by them — even though the blank was a genuine Yamaha coded key in original OEM packaging.

Apparently this is “company policy”.

What makes this particularly ironic is the statement on the Timpson website from John Timpson himself saying that colleagues have his “total authority to give customers amazing service whatever it takes.”

Based on my experience, that philosophy clearly isn’t being applied here.

Turning away simple business in an empty shop over a genuine manufacturer key blank is not customer service — it’s simply poor practice and a very strange way to run a retail operation.

I’ll now be finding a key-cutting service that is actually interested in cutting keys, rather than insisting on selling the blank first and charging extra for the privilege.

Timpson has lost a customer.