Tesco Photo Bewertungen 

2'119
TrustScore 2 von 5

2.0

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

We wanted some photos adjusted and copied today at the Culverhouse Cross store. The lady serving was very unhelpful and did not seem interested or very knowledgable. We left very dissapointed however... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 2 von 5 Sternen

Deeply unpleasant experience. I work hard as a single mother of 5, and Tesco photo is an incredibly unpleasant and dreadful service. i used this service to take photos of my 5 little children, (Simon,... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 2 von 5 Sternen

Used Tesco photobooks several times and really easy to use , especially to edit size and position of photos on each page. Also u used to be able to edit the photo, especially crop it, from the photob... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I recently left a 3 star review because my canvas print was not centred as I arranged it online. I went into the store to ask if anything could be done and was served by Tori (who was also juggling s... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

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Informationen, die aus verschiedenen externen Quellen stammen

Tesco Photo, do more from your digital photos by turning them into prints and gifts


Kontaktinformationen

2.0

Mangelhaft

TrustScore 2 von 5

2119 Bewertungen

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2.0

Alle Bewertungen

(2'119)

13 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

Awful quality of pictures

Awful quality of pictures. Got 10 printed for my Nans photo frame for Christmas and they were all blurry. Professional wedding photos of excellent quality that my dad then printed off from his home canon printer that were better. So disappointed.

23. Dezember 2022
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Hi Lizzy,

Thank you for posting your review.

We apologize that our service did not satisfy your expectations.

We would love to hear more about your experience, so that we can use your valuable feedback to deliver a better experience next time. Please get in touch with us atcustomer.support@maxspielmann.co.uk and we will look into this for you.

Kind Regards,
Chloe
Customer Support

Bewertet mit 1 von 5 Sternen

Very unhelpful

Very unhelpful, disinterested member of staff. I think he may be better suited to a non customer facing role.

21. Dezember 2022
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Hi Patrick,

Thank you for taking the time to leave us a review. We a deeply sorry to learn of your experience whilst using our services. This is definitely not the usual quality of service we expect our customers to receive. Please can you get in touch with our customer support team at customer.support@timpson.com and an advisor will look into this for you.

Kind Regards,
Chloe
Customer support

Bewertet mit 5 von 5 Sternen

Amazing service

Amazing service. Extremely quick and great quality products. Staff in Dover Tesco Photo Booth amazing.

24. Dezember 2022
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Thank you for leaving us a review. We are really pleased to hear of the service you have received with us and will be sure to let the team know.

Bewertet mit 1 von 5 Sternen

The worst photo service I’ve ever used.

Ordered well before Christmas, received the mug I ordered in time but none of the photographs. I then complained by email and received half the photos after Christmas. It’s now 2nd January and still not received the rest. They were the children’s school photos for the grandparents. The ones I did receive are very poor quality and not the ones intended as gifts. Will not be using Tesco again.

2. Januar 2023
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Hi Christina,

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.

Would you mind reaching out to our amazing customer support team at customersupport@maxspielmann.com with some more details about the situation. We would love to make things right if you give us another chance.

Kind Regards,

Customer support

Bewertet mit 5 von 5 Sternen

I use Tesco Photo quite a lot for both…

I use Tesco Photo quite a lot for both the 20min collection and the 5 day collection and i also ordered some personalised cushions as Christmas presents and i have to say that on all occasions i have been very happy with the service from confirmation emails to updates when my items were ready to collect. They have always been within the times they should be and of good quality and the staff in my local shop Tesco Cheam Park are excellent and very helpful

23. Dezember 2022
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Hi Pam,

Thank you for your review.

It's brilliant to learn of the helpful service you have received.

Please rest assured your feedback will be passed on to the team!

Kind regards, Customer Support Team.

Bewertet mit 1 von 5 Sternen

Disinterested staff

Ordered a simple photo and frame to collect, when I went to collect my item the gentleman behind the counter was so disinterested in serving me it actually made me feel uncomfortable, barely said a word to me, looked at me as if I had committed a cardinal sin and all I was doing was interrupting him and inconveniencing him. Never again. I'll use a different company from now on, there's plenty of competition out there where I won't be made to feel like I'm being a nuisance.

19. Dezember 2022
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Hi there,

Very sorry to hear this and the inconvenience this must of caused you. Please contact us at customersupport@maxspielmann.co.uk so we can look further in to this for.

I will make sure the Area Team are aware of the issues you faced and this will not happen again.

Thanks Chloe

Bewertet mit 3 von 5 Sternen

Print collection

I ordered some prints to be collected within an hour from the store which ended up not being printed til the next day.
To be fair to Tesco it was my mistake that I hadn’t checked whether they were still open at half 6 (they were not), it would be useful if the option to collect within an hour was not available to select/ maybe a warning that it will be the next day due to being closed.
Had I have known I could have used the machine in store.

16. Dezember 2022
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Hi Callan,

Thank you for the feedback. We really appreciate it. I’m sorry for the inconvenience and glad it has not been sorted.

Kind regards
Chloe
Customer Support

Bewertet mit 5 von 5 Sternen

6 photo canvas

Easy to upload photos for the canvas, and it arrived quickly. Excellent quality, it was a gift and we were so pleased with the result.

30. Dezember 2022
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Hi VA,

That’s great news- Thank you !

Bewertet mit 1 von 5 Sternen

Home delivery - terrible speed

Order placed 11th December for home delivery, quoted as "2-3 days". Email received 14th December saying order had been sent, delivery 2-3 days. Order Tracking info on website was blank. Unable to cancel order. Order finally arrived 23rd December. Nearly 2 weeks. Absolute joke. Ended up ordering from elsewhere and getting them quicker. Should have gone with my gut and used a more reputable company from the start.

23. Dezember 2022
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo


I am very sorry to hear this, I would love to have the opportunity to look into this for you.

Please can you contact our customer support with some further information and I will see what we can sort for you :)

Thank you- customer support

Bewertet mit 1 von 5 Sternen

Ordered 2 photo books and only 1 has…

Ordered 2 photo books and only 1 has arrived. No update to let me know if & when the other photo book will be reprinted and sent.

26. Dezember 2022
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Hi Chloe,

Thank you for your review.

Could you kindly provide details of your order to the following email customersupport@maxspielmann.com so we can have a look into this for you.

Best wishes
Customer support team.

Bewertet mit 4 von 5 Sternen

Fine service

Affordable Print just in time for Christmas. No delay and the print is high quality. Can’t really ask for more

22. Dezember 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

SCAM!

This company ruined Christmas presents for 5 people!!!
They advertise fake prices that don’t exist, and they say next day delivery when in fact it’s 5 working days.
So glad I selected the pay at store option, won’t be giving them a penny!!

22. Dezember 2022
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Hi,

I am very sorry to hear this, could you please send further correspondence to our customer support team so we can investigate this further and get this sorted for you. customer.support@timpson.com

Kind regards,
Customer support

Bewertet mit 4 von 5 Sternen

Excellent quality products, nice staff

Super quick turnaround on a personalised mug, with high quality output. Fantastic staff who also managed a Christmas photoshoot with a wriggly unhappy 9 month old. Lovely quality pictures came out. Price was excessively high for individual prints but got a decent discount for ordering enough to put in our xmas cards.

7. Dezember 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Waste of time

Waste of time. Ordered and paid for prints online and given option to select my local Tesco store to collect them. Went in and both kiosks out of order... so you shouldn't be able to order the service online in the first place if it's not available. Customer service in store just shrug their shoulders and the phone support can't do much either other than change the collection store to one more than 20 miles away, or provide a refund. Not great when it's a xmas present. Luckily Boots came to the rescue- much better.

21. Dezember 2022
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Thank you for your review I am sorry to hear you were unhappy with the service you have received from us, please forward your correspondence to our customer support team so we can review this for you.

customer.support@timpson.com

Thanks

Chloe

Bewertet mit 1 von 5 Sternen

AVOID- falsely advertising one hour service

Ordered photos online and chose the one-hour service which was priced at 50p per photo. Went in to collect 6 hours later to be told they weren’t there as they are done by a separate company. I was told they can’t contact them or tell me when they will be in. It could be 2-3 days but it could be longer. Following their advice I’ve emailed Max Spielmann who cannot give me any update other than checking I went to the right place. I confirmed I did and still haven’t received a response.

19. Dezember 2022
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Hi Kim,

Thank you for posting your review.

We apologize that our service did not satisfy your expectations.

We would love to hear more about your experience, so that we can use your valuable feedback to deliver a better experience next time. Please get in touch with us atcustomer.support@maxspielmann.co.uk and we will look into this for you.

Kind Regards,
Chloe
Customer Support

Bewertet mit 5 von 5 Sternen

Love my mugs!!

I had 3 photo mugs made as Christmas presents for friends. They were brilliant, really pleased. They were well presented and photos were really clear. They were ready as expected. Lady who served me was friendly and knowledgeable.

23. November 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Extremely disappointed

Extremely disappointed. Ordered a photo bag, picked up fine. But the following day I took it out of box to wrap and very disappointed the photo is all lopsided and bigger on top than bottom. Was meant to be a Christmas present, but won't have time to get back and new one made in time now. Waste of money

15. Dezember 2022
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Hi,

Thank you for your feedback.

We are sorry to hear this. This is most disappointing to hear and would love to rectify this for you.

Can you please get in touch with our amazing customer care team and they can look into this for you at customer.support@timpson.com

Kind Regards
Chloe
Customer support

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