Tesco Photo Bewertungen 

2'119
TrustScore 2 von 5

2.0

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

We wanted some photos adjusted and copied today at the Culverhouse Cross store. The lady serving was very unhelpful and did not seem interested or very knowledgable. We left very dissapointed however... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 2 von 5 Sternen

Deeply unpleasant experience. I work hard as a single mother of 5, and Tesco photo is an incredibly unpleasant and dreadful service. i used this service to take photos of my 5 little children, (Simon,... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 2 von 5 Sternen

Used Tesco photobooks several times and really easy to use , especially to edit size and position of photos on each page. Also u used to be able to edit the photo, especially crop it, from the photob... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I recently left a 3 star review because my canvas print was not centred as I arranged it online. I went into the store to ask if anything could be done and was served by Tori (who was also juggling s... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Geschenkeladen

Informationen, die aus verschiedenen externen Quellen stammen

Tesco Photo, do more from your digital photos by turning them into prints and gifts


Kontaktinformationen

2.0

Mangelhaft

TrustScore 2 von 5

2119 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

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2.0

Alle Bewertungen

(2'119)

13 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

Extremely disappointed with the quality…

Extremely disappointed with the quality of the photos I have received, they are much darker then the high quality professional photos used. Some of the faces are coloured distorted. I am so upset that not only have I wasted £30 I now don’t have the Christmas gifts I planned. I have emailed customer service as would really like my money back for this extremely poor quality service.

18. Dezember 2022
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

Please feel free to reach out to our customer support team at customersupport@maxspielmann.co.uk with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Bewertet mit 1 von 5 Sternen

Haven't received my order yet

Haven't received my order yet, placed it on the 03/12/22. Where is my photo album.

17. Dezember 2022
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Hi,

I am sorry to learn of your experience whilst using our online services. Please can you email me at customersupport@maxspielmann.co.uk and I can have a look into this for you.

Kind Regards,

Chloe
Customer Support Advisor.

Bewertet mit 5 von 5 Sternen

Great service

Great service. Delivery was quicker than expected. Photos were well packaged and of good quality. Communication was good regarding dispatch and delivery.

1. Dezember 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I ordered a photo collage poster from a…

I ordered a photo collage poster from a recent trip, the poster is great , really nice quality print. Some parts of the process for selecting pictures was a bit of a pain , but once i had got the hang of it it was fairly easy to do.

25. November 2022
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Photobook

12 days in not received the photobook. Apparently sent untracked despite paying full amount for book and £4.99 for postage. After contacting them it arrived in 2 days but a bit poorly constructed at the back, but I am impressed with their customer service team and they have sent another photobook. Nice to get a reply when you email a company.

13. Dezember 2022
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Hi Barbara,

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

Please can you get in touch with our excellent customer support team with more details at customersupport@maxspielmann.com and a member of the team will look into this for you.

Kind Regards
Chloe
Customer Support

Bewertet mit 5 von 5 Sternen

Gorgeous photo book

Created a photo book and found the experience pretty good to be honest! Was able to create the look I wanted - their templates are useful. Delivery wise I didn’t get the ‘it’s arrived in store’ email but when I emailed them - got a rapid & helpful response.
The photo book is gorgeous quality - glossy, well printed & a lovely thing to have. Would use again.

10. Dezember 2022
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

I ordered a photo cushion

I ordered a photo cushion.
Upon checking it when home, a lot of the sequins were bent, all in certain areas, like it was forced into its packaging without any care what so ever. I had to manually bend what I could back into place but not great. Thankfully it is only for a small gift. If I had the time I would have returned it, but not possible. Would not recommend.

1. Dezember 2022
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Hi Jonny,

Thank you for your review.

I am sorry to learn that your pillow arrived damaged. This is most disappointing and we would love to put things right.

Please can you get in touch with us directly at customersupport@maxspielmann.com with some more details.

We look forward to hearing from you in due course.

Kind Regards,

Customer Support.

Bewertet mit 5 von 5 Sternen

Lovely Canvas

I had no problems with my order and was very pleased with the quality of my purchase (canvas photo)

28. November 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

AVOID Tesco Photo…

Update: I have contacted your customer services but still no joy! What should I do next???

Do not think about using Tesco Photo since it's impossible to contact anybody if something goes wrong. I've only received half my order - the whole amount has been paid, and trying to contact someone to sort it out is near on impossible. Nobody returns messages to the online portal for customer support and using previous emails shown in various threads here they have all been returned unsent! I just want to talk to someone who can help but have no idea what to do next??? I will NEVER use Tesco Photo again - the half of my order I have received is also very poor quality. So disappointing when they used to be so reliable.

8. Dezember 2022
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Hi,

Thank you for your feedback.

We are sorry to hear this. This is most disappointing to hear and would love to rectify this for you.

Can you please get in touch with our amazing customer care team and they can look into this for you at customer.support@timpson.com

Kind Regards
Chloe
Customer support

Bewertet mit 1 von 5 Sternen

There was fluff and hair all trapped…

There was fluff and hair all trapped between the glass and photo and a hairline crack also in the glass.
The wood on the corners of the gram was all chipped also, awful quality and wasn’t even able to get a refund. Had to go out and by another frame

Don’t recommend.

24. November 2022
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Hi Sophie,

Sorry to hear you were not happy with the quality. We would love to rectify this for you. Please get In touch to see what we can do.

Kind Regards
Chloe
Customer Support

Bewertet mit 2 von 5 Sternen

The quality of the edges of the frame…

The quality of the edges of the frame was very poor. The only reason for two stars is the customer service was good and the turnaround time was excellent.

23. November 2022
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Thank you for you review.

We are sorry to hear that you were not happy with the quality of your frames. We would love the opportunity to rectify this for you.

Please reach out to our customer care team at customersupport@maxspielmann.com and a member of the team will look into this for you.

Kind Regards
Chloe
Customer support

Bewertet mit 3 von 5 Sternen

Disappointing .

Although my order was received in good time, some of the photos had what looked like scorch marks across them and some were rather a lot darker than they should have been. I will be contacting customer services when I get some free time, as I'd like them to be reprinted, to be honest.

20. November 2022
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Thank you for you review.

We are sorry to hear that you were not happy with the quality of the photos you had done by us. We would love the opportunity to rectify this for you.

Please reach out to our customer care team at customersupport@maxspielmann.com and a member of the team will look into this for you.

Kind Regards
Chloe
Customer Support

Bewertet mit 1 von 5 Sternen

Never received my product lucky didn’t…

Never received my product lucky didn’t pay for it

21. November 2022
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Hi Erram,

Thank you for your review.

Please feel free to reach out to customer.support@maxspielmann.co.uk with any further comments, concerns, or suggestions you wish to share. We always appreciate our customers feedback so we can better ourselves.

Bewertet mit 1 von 5 Sternen

Order still not received

Order still not received, very disappointed, they can't give me any firm date for delivery either as strike action, I didn't get an email to advise my order was dispatched either.....im very disappointed

4. Dezember 2022
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Hi Kim,

Thank you for posting your review.

We apologize that our service did not satisfy your expectations.

We would love to hear more about your experience, so that we can use your valuable feedback to deliver a better experience next time. Please get in touch with us atcustomer.support@maxspielmann.co.uk and we will look into this for you.

Kind Regards,
Chloe
Customer Support

Bewertet mit 2 von 5 Sternen

I think the quality of the item could…

I think the quality of the item could of been better in terms of the photo printed on the cushion it’s self. It was a lot darker than the original photo(which was a professional one) I had no time to take it back due to it flying to Guernsey the next day for my grans 90th. I won’t be using Tesco again for one of these products.

17. November 2022
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Hi Claire,

Please could you kindly get in touch with our customer support team with some further details so we can have a look into this for you.

Thank you- Customer Support Team

Bewertet mit 4 von 5 Sternen

Could be improved

Value for money. At these prices it’s hard to complain. Quick and easy on-line order process.
My first A3 album was very good. However this second order of A4 album, photographs were dark and quality was not good.

16. November 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Beyond incompetent…

I was invited by Tesco to write this review following my recent order. I ordered photos to be delivered to the local store. I was told they would arrive in 5 working days. More than 10 working days have now passed and having been to the store the assistant there was beyond useless. He couldn’t find my order or any record of it. He claimed he would look into it and get back to me but surprisingly enough I have had no contact from him. I have messaged customer Services and no one has at yet got back to me. You were quick enough to take my money and my online account says my order is complete but god only knows where my prints are! I would not recommend Tesco Photo and I will be unlikely to use again.

18. November 2022
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Thank you for your review, although I was concerned to read the poor level of service you have recently encountered.

Please contact us on customer.support@maxspielmann.co.uk to discuss the matter in more detail and try my best to put things right for you.

Kind regards
Chloe

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