Tesco Photo Bewertungen 

2'119
TrustScore 2 von 5

2.0

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

We wanted some photos adjusted and copied today at the Culverhouse Cross store. The lady serving was very unhelpful and did not seem interested or very knowledgable. We left very dissapointed however... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 2 von 5 Sternen

Deeply unpleasant experience. I work hard as a single mother of 5, and Tesco photo is an incredibly unpleasant and dreadful service. i used this service to take photos of my 5 little children, (Simon,... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 2 von 5 Sternen

Used Tesco photobooks several times and really easy to use , especially to edit size and position of photos on each page. Also u used to be able to edit the photo, especially crop it, from the photob... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I recently left a 3 star review because my canvas print was not centred as I arranged it online. I went into the store to ask if anything could be done and was served by Tori (who was also juggling s... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Geschenkeladen

Informationen, die aus verschiedenen externen Quellen stammen

Tesco Photo, do more from your digital photos by turning them into prints and gifts


Kontaktinformationen

2.0

Mangelhaft

TrustScore 2 von 5

2119 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

2.0

Alle Bewertungen

(2'119)

13 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Awful

Awful. Ordered online so I could quickly pop in to collect when I was notified they were ready. I did just that, except they not complete full passport applications for people now and only have 1 staff member. After 50 minutes of standing in one place watching an entire family apply for passports, I gave up. Joke of a company

23. März 2023
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Hi Jay,

Thank you for taking the time to leave us a review.

We would appreciate the opportunity to put this right and to restore your faith in us and so if you could please contact us at customersupport@maxspielmann.co.uk

Bewertet mit 5 von 5 Sternen

There's nothing better in my opinion to…

There's nothing better in my opinion to have good old fashioned prints in your possession, compared to images on a phone or computer.
I recieved my photos 3 days after I uploaded them in the post in a secure cardboard box.
Very happy.

3. April 2023
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Dear Martyn,

Your compliment means a lot to us as we take great pride in providing excellent service and so it is always wonderful to hear that our efforts are appreciated.

We do hope we have the opportunity to serve you in the future.

Bewertet mit 4 von 5 Sternen

Used Banbury store

Used Banbury store. Easily sorted online.
Quality of prints, great.
Delivery, I wish there was a 24 hour option, having 20 minutes or 5 days only was mad, next day was fine, but I had to click 20 minutes at 5:40pm, then going the next day, not fair to the staff.
I will use them again.

30. März 2023
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Hi Kevin,

Thank you for leaving us a review.

Your feedback is important to us and will passed on to the relevant team so that we can continue to improve our services.

Best wishes and have a great day.

Bewertet mit 5 von 5 Sternen

First Class Service

I ordered two 16" x 12"Canvasses at 11.30 at night, was able to collect before 10 am the next morning.
good quality canvasses, very satisfied

22. März 2023
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Dear Robert,

Thank you for your review!

We are pleased to hear that you are impressed with the quality of your canvas.

Best wishes and have a great day.

Bewertet mit 4 von 5 Sternen

Painless

Painless! Easy upload. Good communication. Okay price. Basically - "did what it said on the tin"
Colours not that great which is why I haven't given 5 stars

19. März 2023
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Thank you for your review.

We are very pleased having read your comments regarding the service received however I am sorry to hear you are unhappy with the quality.

I will be sure to pass on your comments:)

Bewertet mit 3 von 5 Sternen

Typical photo printing pricing…

Typical photo printing pricing masquerade. They advertise the price per print in the headlines but it is impossible to see any further details, conditions etc.
Only when you have uploaded all your photos do you find that the advertised price is for 500+ prints

19. März 2023
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Dear Alan,

Thank you for taking the time to leave us a review.

I am sorry that the print prices were not made a little clearer at the time of purchasing.

We will do our utmost to make this more customer friendly in the future.

Best wishes.

Bewertet mit 4 von 5 Sternen

The Tesco pre-paid system is great

The Tesco pre-paid system is great. You can get the best price by buying in bulk then printing as many or few photos at a time.
I paid for a large pack but have only printed a few photos.

17. März 2023
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Hi There,

Thank you for taking the time to reach out to us and leaving us a review, we really appreciate it!

Warm Regards,
Customer Support Team

Bewertet mit 1 von 5 Sternen

Photobook Failings and Expensive

Have created photobooks for the last 10 years. Prices have always been about £12 with the offers per book (buying 3), but this year even with their so called offers, the book were £18 each. Now very expensive.
Found bug in the software for creating the photobooks which automatically added Gloss finish to the book at +£6 per book. Found other routes in the software which offered the Gloss finish for free and then magically charged £6 at the end after the book was complete and no method to de-select the Gloss finish.
No method for Tesco \ Max Speilman to change the database flag to move from Landscape with Gloss to just Landscape without Gloss (despite the book being exactly the same) so had to re-create the entire book again.
Was promised some vouchers which never arrived.

12. März 2023
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Dear Rich,

Thank you for taking the time to leave us feedback.

I am sorry to hear that you no longer feel we provide a competitive service and that you have experienced issues with our software.

Your comments will be passed on regarding these issues so that we can do our best to improve this moving forward.

In regard to your vouchers if you would like to contact us at customersupport@maxspielmann.co.uk we can have a look into this further.

Bewertet mit 5 von 5 Sternen

Perfect Poster Size Prints

Ordered a Poster Size Print.
Great Quality. Photo paper was of a high standard. Pretty thick.
Packed in a sturdy Cardboard Tube. Poster was perfect, no damage etc. in transit.
collected from my local Tesco Store. Took about a week.

Fantastic Quality. Faultless Service. Have used the poster option twice now. Highly recommend!

24. März 2023
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Thank you for your review.

We are very pleased having read your comments regarding the service received.

I will be sure to pass on your comments!

Bewertet mit 2 von 5 Sternen

Photoshop closed

Having booked the 20 minute collection I visited the photo collection shop and no one was there to serve and a barrier had been put up. I was informed by a member of Tesco staff the member of staff in the photo shop had probably only popped out so I waited. After 25 minutes still no one came so I had to go back later in the day making me late

16. März 2023
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Thank you for you review.

I am really sorry to hear you weren't satisfied with our recent service. We set a high standard for ourselves, and we're sorry to hear this was not met in your interaction with us.

We value our customers’ feedback and use the information to constantly improve our service. Please be assured that your comments have been passed to the Area Manager for action to avoid similar instances of this nature.

Thank you for bringing this matter to our attention.

Best Wishes,
Customer Support Team

Bewertet mit 1 von 5 Sternen

Poor online and in store service

Opted for 5 day. Got email notification when ready. Turned up at the store (Southport) and they claimed no order in their system. They offered to print them whilst we shopped (and did) but print quality was really poor and they messed up the quantities of each print per the original order. Unlikely to use again.

18. März 2023
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Thank you for your review, although I was sorry to read about the issues with your prints and your experience when you have recently visited.

Customer satisfaction is paramount to us and it is therefore very disappointing to me to hear how we have let you down on this occasion.

Please send an email to us on @customer.support@timpson.com so we can discuss this matter further.

Kind Regards,
Customer Support Team

Bewertet mit 4 von 5 Sternen

Memory photo book

I made a book with old family photos for an uncle with dementia, who I was visiting in Canada. Having used Max Spielmann photo book system quite a lot recently, I am very familiar with the process, and always find that the end result looks great. So all that went well!

My only problem was that I really needed it back in time for my departure to Canada. I had left over 2 weeks to make sure, and the order was for 7 days. However it did not arrive.

The very good thing was that, when I raised the matter and explained on the complaints system, a real person (Caitlin) got back to me, and promised to print out and post another copy urgently. She did do this, the book did arrive in time, and my uncle was thrilled with it. Finally the original copy arrived while I was away, so I now have one for myself too. Thanks Caitlin!

I'm about to create a slightly revised version now, with my uncle's words added in, and order another one. That is also a great feature - just re-name and duplicate the original in 'My projects' and then go into edit mode.

All round a good system, excellent print quality, just a few glitches with delivery. One other thing I'd appreciate would be the ability to save the final product as a PDF. In the current system, it disappears after 30 days.

10. März 2023
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Hi Valerie,

Thank you for taking the time to give your positive feedback. I will certainly forward your review to Caitlin's manger to ensure she receives the recognition she deserves :)

Bewertet mit 2 von 5 Sternen

I ordered around 12 prints on a…

I ordered around 12 prints on a Saturday afternoon around 13:30 from the Tesco Max Speilmann at the Swan, Yardley. I was of the understanding this would, give or take, be approx 20 mins then i would recieve an e-mail detailing when they were ready for collection. I waited until 3pm before attempting to ring the branch in question. It had an engaged tone for around 45 mins, then when i did get a dialling tone, there was no answer forca further 45 mins which meant it was now 16:30. I went there in person to be met by an assistant who looked puzzled when i mentioned both the engaged tone and no one answering. I asked about the e-mail bit she said she didn't have the password to get into the file so she could reply to customer orders. I did mention that my phone number was on the order but got a blank look.
I checked the photos to find someone elses photos on top so gave these back to the assistant.

11. März 2023
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Hi there,

Thank you for your review.

Thank you for your review, although I was sorry to read about the issues with your prints and your experience when you have recently visited.

Customer satisfaction is paramount to us and it is therefore very disappointing to me to hear how we have let you down on this occasion.

Please send this to us on customersupport@maxspielmann.co.uk so we can discuss this matter further.

Kind Regards,
Customer Support Team

Bewertet mit 1 von 5 Sternen

Quality is of the lowest standard!!

Quality is the lowest standard imaginable.
I ordered two framed photo prints. Both frames were incredibly cheap, damaged, the clips on the back didn’t fit properly so didn’t function. They were scratched and dirty. One frame barely fitted together and wouldn’t take much for it to completely snap.

The images are dark and grainy. Incredibly poor.

24. März 2023
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Thank you for your review, although I was sorry to read about the issues with your prints.

Customer satisfaction is paramount to us and it is therefore very disappointing to me to hear how we have let you down on this occasion.

Please send an email to us on @customer.support@timpson.com so we can discuss this matter further.

Kind Regards,
Customer Support Team

Bewertet mit 3 von 5 Sternen

I useally send photos to print every…

I useally send photos to print every week and i am very happy except this time when i was sending photos to print i did not show where to pick up then i have to pay extra to get it delivered

16. März 2023
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Hi Ajit,

Thank you for your feedback, I will be sure to pass your comments onto the relevant team.

Bewertet mit 5 von 5 Sternen

So easy to order online

I ordered some photos online, so easy to do, then I picked them up at my chosen store half an hour later. The quality of the photos are great and the prices were cheaper than other companies online that I would to waited days on being delivered. I would definitely use this service again.

7. März 2023
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Hi There,

Thank you for taking time to give your positive feedback:)

Bewertet mit 1 von 5 Sternen

WORST EVER

WORST EVER! 6th day completed today and no comms or a way to contact them to check the order. I should have sent the order to my usual company. In-store, prints are fine but this is online. I would never recommend this to anyone.

20. März 2023
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Hi Nivil,

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.

Would you mind reaching out to our amazing customer support team at customer.support@timpson.com with some more details about the situation. We would love to make things right if you give us another chance.

Kind Regards,

Customer support

Bewertet mit 4 von 5 Sternen

Using photo credits on older devices…

I purchased 200 photo credits in order to print a years album from my I-Pad air. In the shop your very helpful assistant and I found the system froze at the point when it should have saved all the selected photos. Not a good start.
However after remembering earlier advice from years ago to use Firefox rather than google everything was straight forward and a total of 162 prints arrived in 3 batches on time in the store.
Perhaps you could offer tips to help the elderly with older devices and make them aware of potential difficulties.

4. März 2023
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Hi Margaret,

Thank you for your feedback, this is an important part of our training process so we really appreciate you taking the time to leave us a review. I will be sure to pass your comments on to the relevant team.

Bewertet mit 5 von 5 Sternen

Very easy to upload photo and order in…

Very easy to upload photo and order in the correct format. Mouse pad was good quality and si was the photo ordered on it. Whole th8ng ready 8n an hour to collect from9cal shop. Very pleased with the whole thing.

9. Februar 2023
Bewertung ohne vorherige Einladung
Tesco Photo-Logo

Antwort von Tesco Photo

Hi Barbara,

Thank you for your review, we really appreciate it!

We look forward to seeing you again soon.

Kind Regards,
Customer Support Team

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr