We have been celebrating our children birthday for ages at Tenpin Acton. As always, everything was very well organised, food on time, nice atmosphere and the girls who helped us for the party were ver... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The venue is absolutely perfect! My nephew's from Africa had an absolute blast! We came in for tenpin bowling & ended up participating in a lot more activities. Customer service was spot on though the... Mehr ansehen
Unternehmen hat geantwortet
Large open space with lots of activities as well as bowling. Downside was no air conditioning and it was 30 degrees outside and with all the machines inside generating a ridiculous amount of he... Mehr ansehen
Unternehmen hat geantwortet
The bowling area was well maintained and clean but unfortunately the food offerings are not good, I am not sure where to begin as there was 13 of us in the party and everyone had different bad things... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Kontaktinformationen
Aragon House, MK43 0EQ, Cranfield, Vereinigtes Königreich
- 0333 034 6100
- www.tenpin.co.uk
4.2
Gut
10'177 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Lovely environment
Lovely environment, only issue was paid for bowling and pizza. Pizza arrived part way through the game not really hygienic when touching bowl then eating pizza.
6. August 2026
Antwort von Tenpin
Hi Ben
Thank you for taking the time to rate us 4 stars. We're glad you enjoyed the environment. We apologize for the inconvenience with your pizza delivery during your game. We understand your concern about hygiene and will review our service to prevent this from happening again. Best wishes - Clare
The manager was a star
The manager was a star. Our lane broke and we was relocated to another lane as soon as possible. Food was delicious. free game gesture for waiting was much appreciated. great place to visit
6. August 2026
Antwort von Tenpin
Hi Margaret
Thank you for your fantastic review! We're so pleased to hear that our team was able to quickly resolve the issue with your lane and that you enjoyed our delicious food. We truly appreciate your kind words and look forward to welcoming you back again soon! Best wishes - Clare
Me and my son always have a great time…
Me and my son always have a great time bowling and playing pool
6. August 2026
Antwort von Tenpin
Hi Samantha
We're so glad to hear you and your son consistently enjoy bowling and playing pool with us. We appreciate your kind words! Best wishes - Clare
First visit for ages
First visit for ages. Went with elderly friends. Enjoyed it. A bit noisy but the lady on reception was very helpful in setting the lane up for us
6. August 2026
Antwort von Tenpin
Hi Vivienne
Thank you for your 4-star review! We're so pleased to hear that you and your friends enjoyed your visit after so long. We appreciate your feedback regarding the noise and are glad our team was able to assist you with setting up your lane. We hope to welcome you back again soon! Best wishes - Clare
The staff were amazing
The staff were amazing, really helpful. My daughter had the best time for her birthday.
6. August 2026
Antwort von Tenpin
Hi Rebecca
Thank you for the wonderful 5-star rating! We are so pleased to hear that our team was very helpful and that your daughter had such a fantastic time celebrating her birthday with us. We hope to see you all again soon! Best wishes - Clare
Always a great reception from staff and…
Always a great reception from staff and they are always there to help
6. August 2026
Antwort von Tenpin
Hi Jonathan
Thank you for taking the time to leave us a wonderful 5-star review! We are so pleased to hear that you always receive a great reception from our staff and that they are always there to help. We hope to see you again very soon. Best wishes - Clare
Birthday celebration
Birthday celebration. Paid £40 for hour bowling and pizza. Kids loved it spent way more in arcade but thats the norm. Food and drink selection and prices very reasonable. Great experence.
5. August 2026
Antwort von Tenpin
Hi Tara
Thank you for your wonderful 5-star review! We are so pleased to hear that you had a great birthday celebration with us and that the kids enjoyed the bowling and arcade. It's fantastic to know you found our food and drink selection and prices reasonable. Please come back to see us again soon! Best wishes - Clare
Everything was fab
Everything was fab . First time there and we found our experience was very good . Staff attentive and food was of a good quality. Everything was easy to order online
6. August 2026
Antwort von Tenpin
Hi Brenda
Thank you for your fantastic 5-star review! We are so pleased to hear that your first visit was a great experience and that you found our staff attentive and the food of good quality. It's also wonderful to know that ordering online was easy for you. We look forward to welcoming you back again soon! Best wishes - Clare
All good except the "Change" machine…
All good except the "Change" machine was not working and we didn't have change for our 2 grandkids.
They told us to go to a ATM but they don't give change.
6. August 2026
Antwort von Tenpin
Hello Veronica
We appreciate you sharing your experience. We are truly sorry the change machine was out of order, causing inconvenience for your grandkids. We are looking into this to prevent future occurrences. Best wishes - Clare
The booking was for an hour but we were…
The booking was for an hour but we were told after our game which wasnt an hour that it was fnished. This was not clear when I booked the bowling
6. August 2026
Antwort von Tenpin
Hi Estelle
We appreciate you sharing your experience. We are sorry the booking duration was unclear. We will review our booking communication to ensure this is clearer for future guests. Best wishes - Clare
Antwort von Tenpin
Hi Jo
We appreciate you sharing your experience. We are sorry the pins were not functioning correctly and affected your score. We are looking into this. Best wishes - Clare
Children enjoyed it.
6. August 2026
Antwort von Tenpin
Hi Heather
Thanks for the lovely 5* review. We are pleased to hear that the children enjoyed the visit. We appreciate your kind words. Best wishes - Clare
I always come back with joy
6. August 2026
Antwort von Tenpin
Hi Florin
We're so happy to hear you always leave with joy! We appreciate your wonderful feedback. Best wishes - Clare
Came into the room countless times…
Came into the room countless times without warning. Room was so hot even though a fan was provided
6. August 2026
Antwort von Tenpin
Hello Miria
We are sorry to hear about the issues you experienced with unauthorized room entry and the uncomfortable room temperature. We are addressing these concerns internally. Best wishes - Clare
Excellent deal..
Excellent deal... 6 people bowling for an hour and pizza for less than £40... Great during summer holidays
6. August 2026
Antwort von Tenpin
Hi Tony
Thank you for your fantastic review! We're so pleased to hear you found our bowling and pizza deal to be excellent value, especially for a group of six during the summer holidays. We're delighted you had such a positive experience with us! Best wishes - Clare
Although the kids had a good time at…
Although the kids had a good time at Tenpin Braehead the overall experience reflects this rating.
The venue was so understaffed. Granted it was during the school holidays but I feel provisions should be made for such times.
The queue was huge on getting there, we arrived in plenty of time which I was glad about and we go onto our lane at our allotted time.
The kids had a burger and chips as part of the deal I bought and when it arrived it was hard and cold. I ordered a coffee through the QR code on the lane 15 minutes into the game of bowling only to have to go to the bar myself after the game to collect this order.
We managed to get a ball stuck on the lane. I pressed the call service button and after around 10 minutes I had to go and find someone to help us. She arrived a few minutes later and apologised for our wait.
A few of the machines I lost money on due to malfunction and rather than wait in the massive queue I cut my losses.
The kids won some tickets but again I refused to wait in the massive queue and gifted the tokens to another family with the promise to my kids I would go buy them a small toy to make up for it.
Overall my experience with 4 young kids wasn’t a great one. Thankfully I managed to shield the kids from my annoyance and they had fun.
I would return to Tenpin but in the hope that there was more staff on the floor for the volume of customers they have in a day. Hats off to the staff though they were so overworked and apologetic at every interaction with them.
6. August 2026
Antwort von Tenpin
We appreciate you taking the time to share your detailed feedback regarding your recent visit. We are truly sorry to hear that several aspects of your experience, particularly the staffing levels and the quality of your food order, did not meet your expectations. We understand how frustrating it must have been to encounter long queues, cold food, and issues with service, especially when trying to manage four young children.
We acknowledge your comments about the understaffing during school holidays and the impact this had on various services, including your coffee order and the ball retrieval. We also regret that you lost money on malfunctioning machines and were unable to redeem your children's tickets due to the queues. It is reassuring to know that our team members maintained a polite and apologetic demeanor.
Your insights are invaluable as we continuously strive to improve our operations. We are reviewing our staffing provisions for peak times to ensure a smoother and more enjoyable experience for all our guests. We hope to see you again in the future. Best wishes - Clare
We tried out the crazy golf…
We tried out the crazy golf unfortunately at least 3 of the holes were not functioning correctly which was very frustrating, later we found out the golf is a separate company but with no representation we can only complain online should be a better system in place, but the golf was very good on the whole.
6. August 2026
Antwort von Tenpin
Hi Paul
We appreciate you sharing your experience with the crazy golf. We are sorry to hear about the issues with the non-functioning holes and the frustration this caused. We will pass this feedback through to the correct party. Best wishes- Clare
Antwort von Tenpin
Hi Gary
Thank you for taking the time to leave us a fantastic 5-star review! We are so pleased to hear that you enjoyed our venue and its excellent amenities. We hope to welcome you back again very soon! Best wishes - Clare
The Harlow Tenpin
The Harlow Tenpin, has no air conditioning and was ridiculously hot.
Also we ordered drinks and they took 20 minutes to come, but they continued to serve other customers around us as soon as they walked up.
We had a pizza in the deal and we was still eating it when our hour was coming to the end, the stuff was standing next to us asking if we was done. When said no they waited for the hour to come to an end and tried to take it. We said no and to leave us.
It was the most uncomfortable I have felt in what was ment to be a great family fun day.
30. Juli 2026
Antwort von Tenpin
Hello
Thank you for your 2-star review. We are very sorry to hear that your recent visit was uncomfortable due to the heat and the slow drink service. We also regret that you felt rushed with your pizza. Your feedback is important to us and will be passed on to the team for improvements. Best wishes Clare
Arrived and straight up to the desk
Arrived and straight up to the desk and our booking was confirmed and bowling lane allocated. Getting started within 5 mins of arrival.
6. August 2026
Antwort von Tenpin
Hi Bryan
We're so happy to hear that your booking was confirmed and you were able to start bowling quickly. We appreciate you sharing your positive experience with us! Best wishes - Clare
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.