Sytner Group Bewertungen 

From the start the people I spoke to were helpful and not pushy. They listened to my requirements and worked with me to secure a deal on a lovely used Range Rover. Post sale queries have been attended to promptly and always with great courtesy. Highly recommended.

I purchased an Approved Used BMW from the dealership in December 2025. I live in Glasgow, so I travelled down to purchase the vehicle and unfortunately my experience with the aftersales service since then has been extremely disappointing.

Within the first week of owning the car, I contacted the dealership because the sunroof was not opening. Shortly after, I took the vehicle to my local BMW dealership in Glasgow to have this investigated, and a vehicle health check identified several additional issues.

These included significant inner-edge tyre wear, with three tyres requiring urgent replacement, as well as an incorrectly fitted ride height sensor. Given that the vehicle was sold to me as BMW Approved Used and these issues were identified so soon after purchase, I contacted the selling dealership at the beginning of April to ask them to review the matter and whether they would contribute towards the costs I had incurred.

It is now 14 August and I am still trying to get an answer.

I have emailed the dealership several times over a period of months with no response, and called them more than once - but it's impossible to get through to an actual human. On one occasion I was specifically told somebody would call me back, but nobody did. I then tried contacting the dealership through its general contact form in July because I simply could not get a response through the previous channels. Again, I received no response.

I completely understand that investigations can take time and that the dealership may ultimately have its own view on whether these costs should be covered. What I don't think is reasonable is having to spend more than four months repeatedly chasing just to receive an answer.

At this stage, I'm not even being given the basic courtesy of an update or a decision. Considering this is a BMW dealership and I purchased the vehicle through the Approved Used programme, the level of aftersales communication has been incredibly disappointing.

I'm posting this review in the hope that somebody from the dealership will finally contact me and resolve an issue I first raised at the beginning of April.

Completely shocking aftersales service, and based on my experience I would not recommend buying from this dealership, particularly if you don't live locally and would need to rely on them responding when an issue arises.

I am writing to lodge a formal complaint regarding the extremely disappointing and unacceptable level of service I received from Sytner BMW Harold Wood on 11 August 2026.

I booked my vehicle for a full service and replacement of the front and rear brake pads, with an appointment scheduled for 11:00am on 11 August 2026. I delivered my vehicle punctually and was initially quoted £1,170 for the agreed works.

During the course of the day, I received a telephone call from your technician advising that additional work was recommended, specifically air conditioning servicing and wheel alignment, at an additional cost of £249. Acting in good faith and relying on your professional advice, I authorised these further repairs, bringing the total invoice to £1,419.

At the time of authorisation, I was expressly assured by Sytner BMW staff that my vehicle would be ready for collection by 3:00pm. As I reside in Dartford, it was impractical to return home and travel back again within a short period. Consequently, I made alternative arrangements and remained in the local area with a friend while awaiting collection.

However, I was subsequently informed that the completion time had been delayed until 5:30pm. Although disappointed, I accepted the revised timeframe. To my further frustration, at approximately 3:30pm, I received another telephone call from a member of your staff, Mr Matthew Tomlinson, informing me that the required front brake pads were not available and that I would need to return on the following day for the work to be completed.

This situation was wholly unacceptable. It is reasonable to expect that a BMW authorised service centre would ensure the availability of parts before confirming a booking for a major service and brake replacement. The repeated changes to the completion schedule demonstrate a serious lack of planning, communication and customer care. More importantly, promises made to me as a customer were not honoured.

Given the substantial amount charged, I expected a professional standard of service commensurate with the premium prices paid. While I accepted the quoted cost of £1,419, I did so on the understanding that the agreed works would be completed within the promised timescale. Regrettably, Sytner BMW failed to meet this fundamental obligation.

As a Private Hire Taxi Driver, my vehicle is essential for my livelihood. Due to the delays and failure to complete the agreed work as promised, I lost the opportunity to work during the evening of 11 August 2026, resulting in a direct loss of income. This financial loss was entirely foreseeable and arose directly from your service failures.

Furthermore, Sytner BMW provided me with a courtesy vehicle overnight and asked me to return the following day. During these arrangements, I was assured that the Dart Charge fee (£7) incurred would be reimbursed. Despite this assurance, I ultimately had to pay the charge myself. This represents yet another example of commitments being made and subsequently disregarded.

The overall experience caused significant inconvenience, wasted time, unnecessary travel, disruption to my work schedule, financial loss, and considerable frustration. As a paying customer, I am entitled to expect competent service, accurate information, reasonable care and skill, and clear communication. In my view, the service provided fell substantially below the standards that should reasonably be expected from a premium BMW dealership.

I therefore request that Sytner BMW formally investigate this matter and provide an appropriate remedy in recognition of:

The failure to complete the agreed work as scheduled;
The repeated and unacceptable delays;
The inconvenience and disruption caused;
My loss of earnings on 11 August 2026;
The unreimbursed Dart Charge payment of £7; and
The distress and inconvenience resulting from unmet commitments and poor customer service.

I expect a full written response addressing each of the issues raised in this complaint. Should a satisfactory resolution not be achieved, I reserve the right to escalate this matter through Sytner BMW's Head Office complaints procedure and seek advice regarding referral to the appropriate consumer dispute resolution and regulatory bodies.

I would highly recommend Molly Taylor, who handled the sale of my new BMW M440i

From the very beginning, Molly was professional, friendly and extremely helpful. She made the whole process very straightforward and, importantly, never put me under any pressure whatsoever. She kept in regular contact with me throughout the sale and was always available whenever I had a question.

What really stood out, though, was Molly’s after-sales care. I had a few issues with the car after purchasing it from BMW Synter in Stevenage, but Molly was fantastic in helping get everything resolved. She followed things up and made sure the issues were dealt with promptly.

It’s refreshing to receive such a high level of customer service both before and after a sale. Molly is a real credit to BMW Synter, and I wouldn’t hesitate to recommend her to anyone looking to purchase a car.

Shinay best customer service and smooth process. Thanks 10/10

Joke service
Went on the Saturday told the advisor that there’s water in the panels and wing mirror is loose with the service. Picked it up same day and my service history all deleted and said had to go through diagnostics which will be £150 as last time was free and took out drain plugs and all that was needed was to remove the bumper and drain pipes, not looked at my wing mirror
Said would call back on Monday. Called 12 times no answer, Tuesday called me back booked for Thursday? No mention of cost,
Thursday said would charge me £120 for diagnostics, drained the water as I mentioned when got it done free last time from bmw who advised me what the issue will be and no costs due to bmw fault,
Service history not out on but stated was non genuine, why take it off? Wing mirror advisor called me said the back sticker is dry and need a new one for £170plus vat, I said leave that as I’ve got stickers at home and I can do this, pressured into buying which I declined, then stated they broke the wing mirror whilst taking this off?
There’s kids working there who have no clue and want to make money
Avoid them there a joke

Louis and Geani have been really given a great service today. They have made the process very simple and enjoyable.

I think we’re all guilty of shouting about bad service, but we don’t always take the time to shout about the good — or in this case, GREAT!

A massive shoutout to Kris at Sytner — absolutely fantastic from start to finish.

I’d already decided that I didn’t want to sell my car privately, as I knew there could be all sorts of pitfalls, time-wasters and hassle involved. I wanted a straightforward sale with someone I could trust — and that’s exactly what I got.

From the very first phone call, WhatsApp pictures and conversations, right through to Kris visiting my home to check the car, the whole process with Sytner was straightforward, professional and, most importantly, honest.

If you’ve got a premium-end car and you can describe it honestly, you really can’t go wrong with these guys.

We even agreed a price before Kris went away on holiday. I told him I’d take the car off sale and wait for him. The day he got back, he was there to buy the car at the price we’d agreed — no messing about, no last-minute knocking the price down, just a proper deal and a fantastic price.

That’s how buying and selling cars should be done.

So, if you’ve got a quality car to sell, don’t want the pitfalls of selling privately, don’t want to be messed about and just want an honest answer and a fair price…

Look no further than Sytner. 👏👏

Absolutely first-class service from Kris and the team.

Highly recommended! ⭐️⭐️⭐️⭐️⭐️

Excellent service as always. Thank you

The experience was well organised and will informed by Jay thankyou

Great service from Alex who kept me informed in a timely manner while my car was in the workshop and reacted quickly to source a new tyre enabling collection on the same day which was important to me as I had a long trip the next morning.

Hi I would just like to say that my experience with mini Sytner oldbury has been great my sales assistant Bryony raven has been fantastic she really been great made us welcome we needed some work fixing on pick up of our new car she has been straight on it to put it right for us and made what could have been a bad experience a good one she gets the full five stars ⭐️⭐️⭐️⭐️⭐️

I called them last month twice and I was looking for the salesman name is Muhammad until now today’s 14aug sytner is sleeping and that guy is sleeping as well. Bad staff no manners and I believe they not even working they are time pass during the work.

Justyna was absolutely amazing, she made me feel at ease and totally answered all my questions. I never felt rushed or pressured at all by herself. I found the whole team totally awesome and want to say thank you. 🙏

I was able to have an appointment quickly. Everything was clearly explains. Finished on time. Friendly professional service.

I was disappointed with the service I received. I was allocated a van as a loan car (this was changed), my 'on line' check in hadn't worked, I felt abandoned during the collection process, and I was charged twice for the work that was done.

I have found the service experience at Knaresborough Audi to be first rate. A service advisor is allocated to each customer this time I had the lovely Emily who was really helpful thorough and professional. Krystal who is ‘front of house’ is just brilliant at what she does, knows all the customers, what they like to drink and a good bit of background too. This goes such a long way to making a customer feel valued. The technician provided a very detailed review of the work he carried out and the car was returned ina clean and tidy condition. Whilst owning an Audi I wouldn’t go anywhere else.

Great service happy with my purchase