Sytner Group Bewertungen 

The whole process from booking an appointment to collecting the car was easy and pleasant.

Overall my experience has been a challenge, however, my experience lately has been excellent thanks, only, to two individuals, Jonathan Hall and Marc Fung. They have restored my faith in the Mercedes brand. There are still issues to be resolved, especially the telephone reception system, some of the sales team, and the complaint handling process, but I have to say a massive thanks to Marc and Jonathan, they did there utmost to resolve the technical issues I have experienced

Easy to book, polite efficient staff

We have been regular customers of Sytner for years. Easy to book an appointment. Clear information given at the time of booking. Per usual excellent experience! Warm & friendly reception team who look after you very well.
Efficient service team who always check what you need & keep you updated.
5 stars all round!

Always treated well when I go to synter

I can not praise Tamworth Sytners enough. Firstly, I had looked at big motoring world, before Sytners thinking I would get a lower price. However the service was awful and the vehicle I saw had illegal tyres. Sytners Tamworth were better priced on a 3 year old i4, there service was incredible and the sales executive Nick Bailey was knowledgeable, professional and warm in his manner. Clearly putting the customer first. The senior leadership team at Sytners should be proud, I would never use anyone but you again.

Have you ever heard the expression "They can't arrange a piss-up in a brewery" or "These guys can't arrange a test drive from a dealership"? Complete waste of my executive time. Give them a miss if I were you.

From the moment you arrive you are in the hands of a friendly and efficient team. The proposed work is fully explained and costed, and progress is tracked and updates given. We were greeted and passed on to Cameron who gave excellent service and information.
The beautiful air conditioned showroom with complimentary refreshments is appreciated by anyone waiting or conducting business.

Great experience with Sytner at Worcester, Owen & Lewis have been fab to deal with & love the car 10/10.
As a return customer very satisfied.

Tried to amend a service booking.

Called the number and had to deal with the robot. Left messages. No call backs received.

Used the WhatsApp option. One response and nothing else.

It’s safe to say that Sytner has the most abysmal customer care that I have come across.

For a dealer of a premium brand their customer service is absolutely abysmal.

An error was made on the initial booking 4 weeks ago, how this has been fixed, I could not have asked for a better solution

Seamless booking in, service updates and delivery on schedule with clear briefing on work carried out - happy bunny!

Great customer service by Zeib and his crew fixing a warranty item quickly and efficiently. Car cleaned inside and out on return. Very happy. Thank you.

Lucy in service was very helpful and talked me through and kept me updated with everything that was going on with my car.

Indya was my contact a polite professional person courteous at all times a credit to your company

Excellent service from start to finish . Always informed of what was happening from Lewis

5⭐️

Enthusiastic and customer focused service staff including those manning the service desk.

Fast and efficient service which was appreciated as I don't live locally and had to wait.

I placed a deposit on this vehicle as a serious cash buyer after being involved in a non-fault accident. Finding a suitable replacement vehicle had already been an incredibly stressful and time-consuming process, which is why I acted quickly to secure this car.
I was advised that the vehicle could be transported from Northampton to Wakefield for collection. However, it took over a week and a half to receive a video of the vehicle and arrange the transfer. During this period, I had a short trip booked. Before leaving, I contacted the dealership, explained the situation, and specifically asked whether the car would be held under my deposit until my return. I also asked whether any further payment was required to secure the vehicle. I was given every indication that everything was in order and that there was nothing else I needed to do.
The first thing I did upon returning home was contact the dealership to confirm I was still collecting the vehicle. I was again reassured that everything was fine.
Just hours later, I received a call informing me that the vehicle had been sold.
What makes this even worse is the explanation that was subsequently offered. When I complained, I was told that my deposit had somehow "expired" during the period between my initial reservation and my renewed contact with the dealership. This is simply not true. At no stage was I informed that my deposit had an expiry date, that the vehicle was no longer being held, or that it was back on the market. In fact, the exact opposite impression was given throughout.
To now suggest that the issue arose because I failed to maintain my interest is both inaccurate and an attempt to rewrite events after the fact. I repeatedly communicated with the dealership, made my intentions crystal clear, asked whether anything further was required from me, and was reassured that everything was fine. Had I been told there was any risk of losing the vehicle, I would have dealt with it immediately.
The reality is that I placed a deposit, relied on the assurances given to me by staff, and was then informed that the vehicle had been sold to someone else. The dealership failed to communicate properly and is now attempting to shift responsibility onto the customer.
To make matters worse, I am still waiting for my deposit to be refunded.
The customer service throughout has been appalling. When I was informed the vehicle had been sold, the member of staff I had been dealing with was unavailable, and the person who took the call was dismissive, blunt and completely indifferent to the situation. There was no genuine apology, no ownership of the error and no effort whatsoever to put things right.
I also escalated my concerns to Head Office and was advised that I would receive a response within a specified timeframe. That deadline passed without any response, update or courtesy communication. Being ignored by Head Office after already being let down by the dealership only reinforced my view that customer complaints are not treated seriously.
Having already been dealing with the aftermath of a non-fault accident, I found the entire experience unnecessarily stressful and deeply frustrating. The combination of poor communication, broken assurances, failure to honour what was agreed, delayed refund of my deposit and failure to respond to a formal complaint demonstrates a complete lack of customer care.
This experience has left me with little confidence in either the dealership or its Head Office. I would strongly advise potential customers to obtain everything in writing and not rely on verbal assurances, as my experience suggests those assurances may not be worth the paper they are not written on.

Very friendly kept us informed all done within times they said