Sytner Group Bewertungen 

Have you ever heard the expression "They can't arrange a piss-up in a brewery" or "These guys can't arrange a test drive from a dealership"? Complete waste of my executive time. Give them a miss if I were you.

From the moment you arrive you are in the hands of a friendly and efficient team. The proposed work is fully explained and costed, and progress is tracked and updates given. We were greeted and passed on to Cameron who gave excellent service and information.
The beautiful air conditioned showroom with complimentary refreshments is appreciated by anyone waiting or conducting business.

Great experience with Sytner at Worcester, Owen & Lewis have been fab to deal with & love the car 10/10.
As a return customer very satisfied.

Tried to amend a service booking.

Called the number and had to deal with the robot. Left messages. No call backs received.

Used the WhatsApp option. One response and nothing else.

It’s safe to say that Sytner has the most abysmal customer care that I have come across.

For a dealer of a premium brand their customer service is absolutely abysmal.

An error was made on the initial booking 4 weeks ago, how this has been fixed, I could not have asked for a better solution

Seamless booking in, service updates and delivery on schedule with clear briefing on work carried out - happy bunny!

Great customer service by Zeib and his crew fixing a warranty item quickly and efficiently. Car cleaned inside and out on return. Very happy. Thank you.

Lucy in service was very helpful and talked me through and kept me updated with everything that was going on with my car.

Indya was my contact a polite professional person courteous at all times a credit to your company

Excellent service from start to finish . Always informed of what was happening from Lewis

5⭐️

Enthusiastic and customer focused service staff including those manning the service desk.

Fast and efficient service which was appreciated as I don't live locally and had to wait.

I placed a deposit on this vehicle as a serious cash buyer after being involved in a non-fault accident. Finding a suitable replacement vehicle had already been an incredibly stressful and time-consuming process, which is why I acted quickly to secure this car.
I was advised that the vehicle could be transported from Northampton to Wakefield for collection. However, it took over a week and a half to receive a video of the vehicle and arrange the transfer. During this period, I had a short trip booked. Before leaving, I contacted the dealership, explained the situation, and specifically asked whether the car would be held under my deposit until my return. I also asked whether any further payment was required to secure the vehicle. I was given every indication that everything was in order and that there was nothing else I needed to do.
The first thing I did upon returning home was contact the dealership to confirm I was still collecting the vehicle. I was again reassured that everything was fine.
Just hours later, I received a call informing me that the vehicle had been sold.
What makes this even worse is the explanation that was subsequently offered. When I complained, I was told that my deposit had somehow "expired" during the period between my initial reservation and my renewed contact with the dealership. This is simply not true. At no stage was I informed that my deposit had an expiry date, that the vehicle was no longer being held, or that it was back on the market. In fact, the exact opposite impression was given throughout.
To now suggest that the issue arose because I failed to maintain my interest is both inaccurate and an attempt to rewrite events after the fact. I repeatedly communicated with the dealership, made my intentions crystal clear, asked whether anything further was required from me, and was reassured that everything was fine. Had I been told there was any risk of losing the vehicle, I would have dealt with it immediately.
The reality is that I placed a deposit, relied on the assurances given to me by staff, and was then informed that the vehicle had been sold to someone else. The dealership failed to communicate properly and is now attempting to shift responsibility onto the customer.
To make matters worse, I am still waiting for my deposit to be refunded.
The customer service throughout has been appalling. When I was informed the vehicle had been sold, the member of staff I had been dealing with was unavailable, and the person who took the call was dismissive, blunt and completely indifferent to the situation. There was no genuine apology, no ownership of the error and no effort whatsoever to put things right.
I also escalated my concerns to Head Office and was advised that I would receive a response within a specified timeframe. That deadline passed without any response, update or courtesy communication. Being ignored by Head Office after already being let down by the dealership only reinforced my view that customer complaints are not treated seriously.
Having already been dealing with the aftermath of a non-fault accident, I found the entire experience unnecessarily stressful and deeply frustrating. The combination of poor communication, broken assurances, failure to honour what was agreed, delayed refund of my deposit and failure to respond to a formal complaint demonstrates a complete lack of customer care.
This experience has left me with little confidence in either the dealership or its Head Office. I would strongly advise potential customers to obtain everything in writing and not rely on verbal assurances, as my experience suggests those assurances may not be worth the paper they are not written on.

Very friendly kept us informed all done within times they said

From the start the people I spoke to were helpful and not pushy. They listened to my requirements and worked with me to secure a deal on a lovely used Range Rover. Post sale queries have been attended to promptly and always with great courtesy. Highly recommended.

I purchased an Approved Used BMW from the dealership in December 2025. I live in Glasgow, so I travelled down to purchase the vehicle and unfortunately my experience with the aftersales service since then has been extremely disappointing.

Within the first week of owning the car, I contacted the dealership because the sunroof was not opening. Shortly after, I took the vehicle to my local BMW dealership in Glasgow to have this investigated, and a vehicle health check identified several additional issues.

These included significant inner-edge tyre wear, with three tyres requiring urgent replacement, as well as an incorrectly fitted ride height sensor. Given that the vehicle was sold to me as BMW Approved Used and these issues were identified so soon after purchase, I contacted the selling dealership at the beginning of April to ask them to review the matter and whether they would contribute towards the costs I had incurred.

It is now 14 August and I am still trying to get an answer.

I have emailed the dealership several times over a period of months with no response, and called them more than once - but it's impossible to get through to an actual human. On one occasion I was specifically told somebody would call me back, but nobody did. I then tried contacting the dealership through its general contact form in July because I simply could not get a response through the previous channels. Again, I received no response.

I completely understand that investigations can take time and that the dealership may ultimately have its own view on whether these costs should be covered. What I don't think is reasonable is having to spend more than four months repeatedly chasing just to receive an answer.

At this stage, I'm not even being given the basic courtesy of an update or a decision. Considering this is a BMW dealership and I purchased the vehicle through the Approved Used programme, the level of aftersales communication has been incredibly disappointing.

I'm posting this review in the hope that somebody from the dealership will finally contact me and resolve an issue I first raised at the beginning of April.

Completely shocking aftersales service, and based on my experience I would not recommend buying from this dealership, particularly if you don't live locally and would need to rely on them responding when an issue arises.

I am writing to lodge a formal complaint regarding the extremely disappointing and unacceptable level of service I received from Sytner BMW Harold Wood on 11 August 2026.

I booked my vehicle for a full service and replacement of the front and rear brake pads, with an appointment scheduled for 11:00am on 11 August 2026. I delivered my vehicle punctually and was initially quoted £1,170 for the agreed works.

During the course of the day, I received a telephone call from your technician advising that additional work was recommended, specifically air conditioning servicing and wheel alignment, at an additional cost of £249. Acting in good faith and relying on your professional advice, I authorised these further repairs, bringing the total invoice to £1,419.

At the time of authorisation, I was expressly assured by Sytner BMW staff that my vehicle would be ready for collection by 3:00pm. As I reside in Dartford, it was impractical to return home and travel back again within a short period. Consequently, I made alternative arrangements and remained in the local area with a friend while awaiting collection.

However, I was subsequently informed that the completion time had been delayed until 5:30pm. Although disappointed, I accepted the revised timeframe. To my further frustration, at approximately 3:30pm, I received another telephone call from a member of your staff, Mr Matthew Tomlinson, informing me that the required front brake pads were not available and that I would need to return on the following day for the work to be completed.

This situation was wholly unacceptable. It is reasonable to expect that a BMW authorised service centre would ensure the availability of parts before confirming a booking for a major service and brake replacement. The repeated changes to the completion schedule demonstrate a serious lack of planning, communication and customer care. More importantly, promises made to me as a customer were not honoured.

Given the substantial amount charged, I expected a professional standard of service commensurate with the premium prices paid. While I accepted the quoted cost of £1,419, I did so on the understanding that the agreed works would be completed within the promised timescale. Regrettably, Sytner BMW failed to meet this fundamental obligation.

As a Private Hire Taxi Driver, my vehicle is essential for my livelihood. Due to the delays and failure to complete the agreed work as promised, I lost the opportunity to work during the evening of 11 August 2026, resulting in a direct loss of income. This financial loss was entirely foreseeable and arose directly from your service failures.

Furthermore, Sytner BMW provided me with a courtesy vehicle overnight and asked me to return the following day. During these arrangements, I was assured that the Dart Charge fee (£7) incurred would be reimbursed. Despite this assurance, I ultimately had to pay the charge myself. This represents yet another example of commitments being made and subsequently disregarded.

The overall experience caused significant inconvenience, wasted time, unnecessary travel, disruption to my work schedule, financial loss, and considerable frustration. As a paying customer, I am entitled to expect competent service, accurate information, reasonable care and skill, and clear communication. In my view, the service provided fell substantially below the standards that should reasonably be expected from a premium BMW dealership.

I therefore request that Sytner BMW formally investigate this matter and provide an appropriate remedy in recognition of:

The failure to complete the agreed work as scheduled;
The repeated and unacceptable delays;
The inconvenience and disruption caused;
My loss of earnings on 11 August 2026;
The unreimbursed Dart Charge payment of £7; and
The distress and inconvenience resulting from unmet commitments and poor customer service.

I expect a full written response addressing each of the issues raised in this complaint. Should a satisfactory resolution not be achieved, I reserve the right to escalate this matter through Sytner BMW's Head Office complaints procedure and seek advice regarding referral to the appropriate consumer dispute resolution and regulatory bodies.

I would highly recommend Molly Taylor, who handled the sale of my new BMW M440i

From the very beginning, Molly was professional, friendly and extremely helpful. She made the whole process very straightforward and, importantly, never put me under any pressure whatsoever. She kept in regular contact with me throughout the sale and was always available whenever I had a question.

What really stood out, though, was Molly’s after-sales care. I had a few issues with the car after purchasing it from BMW Synter in Stevenage, but Molly was fantastic in helping get everything resolved. She followed things up and made sure the issues were dealt with promptly.

It’s refreshing to receive such a high level of customer service both before and after a sale. Molly is a real credit to BMW Synter, and I wouldn’t hesitate to recommend her to anyone looking to purchase a car.

Shinay best customer service and smooth process. Thanks 10/10

Joke service
Went on the Saturday told the advisor that there’s water in the panels and wing mirror is loose with the service. Picked it up same day and my service history all deleted and said had to go through diagnostics which will be £150 as last time was free and took out drain plugs and all that was needed was to remove the bumper and drain pipes, not looked at my wing mirror
Said would call back on Monday. Called 12 times no answer, Tuesday called me back booked for Thursday? No mention of cost,
Thursday said would charge me £120 for diagnostics, drained the water as I mentioned when got it done free last time from bmw who advised me what the issue will be and no costs due to bmw fault,
Service history not out on but stated was non genuine, why take it off? Wing mirror advisor called me said the back sticker is dry and need a new one for £170plus vat, I said leave that as I’ve got stickers at home and I can do this, pressured into buying which I declined, then stated they broke the wing mirror whilst taking this off?
There’s kids working there who have no clue and want to make money
Avoid them there a joke