Sytner Group Bewertungen 

Justyna was absolutely amazing, she made me feel at ease and totally answered all my questions. I never felt rushed or pressured at all by herself. I found the whole team totally awesome and want to say thank you. 🙏

I was able to have an appointment quickly. Everything was clearly explains. Finished on time. Friendly professional service.

I was disappointed with the service I received. I was allocated a van as a loan car (this was changed), my 'on line' check in hadn't worked, I felt abandoned during the collection process, and I was charged twice for the work that was done.

I have found the service experience at Knaresborough Audi to be first rate. A service advisor is allocated to each customer this time I had the lovely Emily who was really helpful thorough and professional. Krystal who is ‘front of house’ is just brilliant at what she does, knows all the customers, what they like to drink and a good bit of background too. This goes such a long way to making a customer feel valued. The technician provided a very detailed review of the work he carried out and the car was returned ina clean and tidy condition. Whilst owning an Audi I wouldn’t go anywhere else.

Great service happy with my purchase

Toni was first class. Initially we were expecting the worst with a lengthly lead time on parts of up to 3 months. Was amazed when we got a call within a week to say parts were here and the work was done. Toni communication throughout was amazing. Thanks to the workshop also.

From booking right through to the day of service the communication I received was clear. Imran also kept mee up to date whilst waiting and staff were friendly and helpful

Very pleased with the service. The staff were professional, friendly and efficient throughout. Everything was handled smoothly and clearly. A very positive experience overall — highly recommended.

Great reception area when you arrive, only thing I would say it would be good if the reception team had some type of JLR t shirts on as they all had a miss match of colours and designs the only reason I knew they worked there was because they were holding an iPad for booking in
I did see some office staff wearing dark navy t shirts with the JLR logo which would be ideal

Service team couldn’t fault them, very informative and great customer service

This rating is more for one member of the team, rather than the business itself.

I have bought vehicles from here a number of times in the past and have always had a great experience with the sales side of the team.

I had a few issues with my latest purchase and was struggling to get the service side to help me.

This is where Nicola Litchfield stepped in.

The matter was treated with urgency and in a very professional but friendly manner.

All the issues were resolved very quickly and I was kept well informed of the progress along the way.

I was so impressed that I went to meet her to say thank you in person and to put a face to the phone calls and emails.

Nicola, thank you once again for stepping in and providing a level of service that well exceeds what I was experiencing prior to your involvement, and what I was expecting.

It has been an absolute pleasure to deal with you!

Met by really lovely friendly check in staff who looked after me so well for the whole duration of my while you wait service .
Tom my service advisor for the day was so helpful and to his word he told me the car would be fully completed in less than 2 hours, and it was .
So very happy

Poorly run place. They asked me to come in although the part that needed fitting hadn’t arrived. A month later I’m still waiting for the part. I've now visited twice and still no body shop quote. ‘They’re a different department’, is a poor excuse. The MOT was not complete when I was told I could come to collect the car. I overheard another customer having a similar issue. No management available to deal with the issue on Saturday morning despite being open for business. They still haven’t dealt with the issue over email. You get free coffee though

The personal attention given to me and my car by Nitesh and his colleagues at the West London showroom/service location was excellent. I was also very happy with the approach to the servicing of the vehicle.

I have one criticism which concerns the severe difficulty is making telephone contact with your company. I couldn't get through by phone, or whats app which I used at your 'phone system's request, to make the booking. In the end I called by the branch when I had cause to drive past your West London location.

Similarly, when the car was with you. I wanted to discuss the video inspection report and discuss work options on the car. I couldn't get through by phone. I found a way of texting Nitesh which got a response and when he responded, in a short while, I found the discussion really helpful. I had tried to text another number which gave a 'dead line' type of response.

I believe you would be advised to engage a few more humans either at each branch or in a central or regional call centres. There seems a desire to use these type of systems which in my experience cause customer (my) aggravation and waste a lot of my time. The banks are awful for this having closed most of their branches. Your (new?) system in 2026, is probably the worst I have experienced.

I had a great experience when buying my car from BMW Tamworth. Right from the start I received friendly and efficient service, I felt under no pressure to buy or go over my budget. Special mention to Joab who provided a personal and seamless experience.

Everyone is so friendly and professional. First class service. Couldn’t fault anything.

Callum in service was fantastic
He kept me updated and very personal and very welcoming
Mark sent me a great health check video and it was very reassuring to see everything was ok.
Could you pass on my thanks to both team members? They are a credit to your organisation
Thanks

Our experience from the first call to the handover of the car was excellent. Cameron was very knowledgeable, helpful & attentive and was a very easy to deal with. I certainly would go back to Cameron in the future when it’s time for a new car!

Great experience as always Simmy and Neil were so helpful and informative