Supercuts UK Bewertungen 368

I’m appalled. My Grandmother visited the salon yesterday to get her hair done and I’m severely disappointed with how they allowed her to leave the salon. Her hair was terrible. Flat, no shape and a terrible cut.
It was her 96th birthday yesterday and she wanted her hair doing. It was beyond awful. I wish I was there with her because I would not have allowed her to pay £43 for that!
I contacted the “salon” and apparently everyone who works there is qualified including the “2 new girls”… debatable.
To rub salt into the wound they’ve said to bring her back so the manager can fix it.
I wouldn’t trust anyone in there with a pair of scissors around my daughter’s barbie dolls let alone bring back my precious grandmother!
Avoid.
The fact that she paid £43 turns my stomach

I have my hair cut multiple times and have also been happy as I travel over 40 minutes to get it cut, today went in there to get my roots done dark and white on top, I was told it was do able, I showed the lady multiple times what colour, my hair was blonde when I walked in and blonde when I left, spent over 3 hours in there and payed a lot of money for the wrong colour, phoned up and I was shouted at by her would t like me get a work in a called me a con artist, and the manager in there had no back bone and said I agreed the colour, who in there right mind would pay that kind of money for basically the same colour! And just to let you all know she slags her clients off when they leave, calling someone stupid when she left! Says it all really! Thanks Claire arney

Bad haircuts, rude staff. Staff will breach their own policy and never allow dry cuts. Then leave you with an uneven hairline. Do yourself a favour and go another salon. Terrible place.

I recently had an incredibly disappointing experience at your salon. My daughter and I spent over half an hour waiting at the front desk, completely ignored by the staff. What made the experience particularly frustrating was the stylist with short curly hair, who clearly saw us waiting but chose not to engage or inform us about any delays.

It was disheartening to see her smirk and seemingly finding our situation amusing. This lack of professionalism and courtesy is not what I expected from your establishment. A simple acknowledgment or explanation would have gone a long way toward improving our experience.

I hope this feedback encourages your team to prioritise customer communication and respect for their time. I genuinely hope that this was an isolated incident and that others won’t have to endure the same treatment.

1 member of staff in Nottingham always rude and obnoxious queuing system not fit for purpose

Avoid Supercuts in Staines at all costs. I went there today as every few years I get my head shaved. I asked for a four on the sides and a five or six on the top, the hairdresser said she understands and then proceeded to say a pixie cut was better and started doing a pixie cut. I told her I didn't want a pixie cut and she would not listen and did what she wanted. I told her I didn't like it it was too long and AI want it shaved like a buzz cut. She then told me I needed to wash my hair halfway through the cut and I said why you are shaving it off and I have prescribed shampoo for a sensitive scalp and cannot use anything else or I would have a reaction she said I had to have my hair washed as I was half way through the service I did it. She finally listened to me and shaved my hair off, still not they way I wanted it or how I have had it before but she wouldn't do it shorter. She also put product in my hair when I said no as I would have a reaction and she ignored me. They sneak in extra charges at every cost even when you say you don't want something. I complained and Supercuts replied with this is common practice to wash the hair but my situation wasn't common I have had a reaction my scalp is inflamed and itchy and my doctor has had to prescribe me cream. I do not recommend this place ever. The Hounslow Supercuts did my hair three years ago and they did not wash it after I said I have medication for a sensitive scalp. They can be trusted. But to be honest I would rather pay an extra £20 and go to a proper hairdressers.

Great haircut with Sasha in Farnborough today. Went in for a trim came out with a new look which I love!! Great to talk to and the hair wash was 10/10. Will be back in 8 weeks for that trim!! Just the two stylists but they managed the store professionally.

Supercuts in the potteries centre, Hanley. I should've gone to a barber as would've given a better haircut. Not worth half of the £24 I was charged. Not even a decent trim.

Went to Supercuts in Leeds just before a rock concert and in desperate need of a hair cut. Lady asked me three times if I was sure I wanted to go for such a radical change (ref: hair past shoulders so ear length) until I showed her a before and after of my last hair cut (waist length to pixie cut). Showed her the inspo photo and said "something like that, but have fun. I'm going to the Bryan Adams show tonight!"
She took one look and said "I know EXACTLY what to do, leave it to me, I'm gonna make you feel like a princess!"
She was wrong, she made me feel like a GODDESS! She took the inspiration photo, played with it a bit and made me look like a rock chick, then said, "Comb it forward and it's perfect for work!"
How right she was, I've had so many compliments at work and feel 20 years younger. If Supercuts read this, please pass my thanks on!

Overpriced. Convenient to walk in but it's a production line and I barely had a trim. Not worth a tenner.

Went into the burton on Trent shop and used the hold your space and told to come back in an hour, went back in an hour to be told they couldn’t do it then and to come back in another hour, terrible service

I waited three hours for my slot to be deleted called and got screamed at and the phone put down on me! Absolutely disgusting customer service very very disappointed! Supercuts Woking staff have no manners, no customer service skills and I did not even get to a haircut! I was shocked and upset at the way they spoke to me and how they just didn’t care that I had waited and they deleted me from the cue! As a company I will not be looking to use their services again!

The swan birmingham, absolutely livid. Spent all week in and out getting skin tests and a hair strand test, they even called to say it would be OK. Asked if I could book in was told no. Told to come Thursday as the hair dye lady would be in. Turned up to be told they couldn't do it till next week when im away. Now no time to go anywhere else as they will also require a 48 hour skin test. Avoid like the plague if you have plans. Terrible service.

Watford high street, Went for hair cut yesterday just asked for half an inch of trim or 1 inch of trim my hair length before cut was 25 inches mid back length she cut my hairs more then 10 inches left me in tears because I asked her more then 3 times I just need a trim and some just front banges/fringes , she didn't bothered to take knots out from back of my hairs and did haircut with knots in them, rubbish hair wash extra low quality shampoo and washing way, I couldn't believe when I saw my hair length after trim she goes it's wet once they dry u be fine. How the hell she can cut someone's hair from 25 inches to shoulder length. Rip of place never ever going there again the lady who was giving hair cut sounds mentally disturb she was keep repeating same things 10 times I just went quite and said how long u been working she said 10 years but she don't deserve even 1 star from yesterday's service she provided. Absolutely disgusting service she should listen to their clients needs first and what they want cutting someone's hair to short is absolutely joke,

Absolute rip off !!! Wanted my hair washed and dried straight !! £47.75 . I was an absolute mug to pay it but needed it doing last minute . This place should be ashamed for charging these prices !! Toni and Guy cheaper !!!

Went for a dry cut wanted a dry cut
leveled of wanted thinned down she barely touched my hair not happy at wnt be going there again all for £25 not worth it paid more at another better job they were booked up

I saw lyndsey in the supercuts manchester store for a trim and colour. She was absolutely amazing, super talented. She is also very kind and friendly. Had a great time and would highly recommend to anyone who’s looking for a talented hairdresser.

2nd April 2025 around 6.15pm . Took my 2 year old son for a haircut forgetting the previous bad experience we already had with the staff and was treated no less than the other day . We were waiting over half an hour for this haircut and when it was the time we were asked to come and make my son sit but not a single pleasant smile to welcome a toddler or us. Woow what an awful experience, not a single smile on her face …Then to be told that he cannot sit on my lap (can understand if it’s their policy) , then she sprayed a load of water on his hair as if she was going to cut his hair for sure , then told me that she can’t continue if he keeps on crying . Come on just say some kind words to your little customer say hello and interact and make an attempt but, nothing at all. Then when we were packing up things to go out without a haircut after no attempts were made by this lady , who then told us that if she cuts his hair it’ll be like torturing him…. Unbelievable. Please train your staff to face customers in a nice way…. The staff there don’t seem to be enjoying what they are doing. Do not recommend for toddlers at all and will never go there again as of this day ! I would suggest you investigate this behaviour and it will no longer exist.

Just to show how different the service was, we then went to take a picture of my son for the passport and he was again started to cry but the lady who took the picture spoke to him nicely and got the job done.

Funky Divas is 100% better if you need a haircut.

Thanks .

I visited Manchester for the weekend and went to Supercuts in the Arndale centre. I have short hair and it needs a precise cut. Lindsay was fabulous. She was warm and welcoming and listened to what I wanted. Once she started I knew I was in good hands. My cut is perfect and she was so lovely. I would definitely return when I visit Manchester again.

Left in chair for an hour and half didn't take 135 pound customer service uselesd