Supercuts UK Bewertungen 369

Left in chair for an hour and half didn't take 135 pound customer service uselesd

Until today I was fairly satisfied with Supercuts in Birmingham. I will never use them again. After several years as a loyal customer, I went to the salon and found my stylist was no longer there. In fact none of the usual stylists were there. On a Saturday afternoon the usually very busy shop was dead, no one waiting, and only two people who appeared to be working despite city centre being unusually busy. It was not friendly or inviting, the person at the desk didnt seem happy at all. I tried to explain to her what I needed, and that I had washed my hair just an hour before arriving, and could not let them wash it because I am allergic to their shampoo. My normal stylist is aware of this and has always accommodated my needs. As I was explaining this the 'manager' walked up and without knowing my circumstances refused to allow me to have my hair cut and then after being rude to me told me that she didn't like my attitude and refused me service. I doubt the shop will be open for long with someone like that as a manager. I walked out, found a lovely local salon that had no issues with giving me a dry cut, and even gave me a walk-in appointment because someone had re-scheduled. And it was cheaper. Make a different choice than Supercuts, you'll get better service and better value. I hope the nice people who used to work at Birmigham Supercuts have found better jobs.

Tom is amazing I have an issue with my hair and I am very scared to cut my hair
He so kindly reassured me and was very professional to explain to me my hair type and what goes well with me
Thank you so much Tom I will always come to you and will definitely recommend you to all my friends and family

Lewisham branch: Woman used mens electric clipper to cut my hair, my neck is still sore and itching!! So bad!! Plus I was charged more than the £23 for my dry cut! Be warned, they will try to pull wool over your eyes and charge more where they can, I even refused hairspray as she probably would have charged for a tiny spray of that! This definitely isn't a proper ladies hair salon with highly skilled attentive professional staff. You also end up with hairs all over your face, neck and back, and thei're not bothered about that either. It's one in, one out as quick as possible mentality, and try to make more money where they can.

Appalling. Rachel Completely ruined my hair and had 0 remorse, Cut most off my hair off and made it very thin, cutting chunks out and left me with a overall bizarre cut with some sort of shelf but worse of all the customer service was absolutely horrendous. When I told Rachel i was guttered over how she had ruined my hair she started shouting at me really loudly in front of everyone, I had my little baby with me, no one shouts in front of her. Actually in disbelief anyone would treat a customer like this, I have never been treated worse, 0 customer service, disgusting attitude, Shouting at customers?! Extremely bad hair cut along with a very unpleasant experience. I was treated like trash. Never ever met anyone with more of a vulgar attitude. I advise everyone to avoid! Worst cut of my life. she has cut chunks out, Incredibly bad cut. Have all the pictures for context. Had to go to another hairdressers pay again to have it corrected they said it’s a extremely bad job and the hairdresser has ‘butchered me’ and left me with a ‘shelf’ so I have had to have all my hair cut off to a Bob days before my two week holiday, my partners 40 th birthday party and my Little girls 1st birthday party and of course was left all over the Christmas period like this. I contacted customer service, they said they won’t take the complaint further this is because Rachel told them a load of blatant lies which is very concerning, told them to check cameras because I could tell by the kind of person Rachel was she would lie, what happened to the customer is always right? ‘they also said I am being very dramatic about it’ which is beyond unprofessional. It’s not about the money it’s no one acknowledging cos horrible this was for me. They just don’t care.

Supercuts Southampton – I have a bit of a hairdresser phobia and had a wonderful experience at Supercuts in Southampton. I have very long hair and wanted it 30cm shorter, with layers and a dry cut. I was put at ease and every step of the process was explained to me. The hairdresser was charming who was genuinely caring and enjoyed her profession. She mentioned that I could donated my 30cm off-cut hair to a charity called Little Princess Trust who use the hair to make wigs for children with cancer. I immediately warmed to the generosity of the hairdresser and will be back.
The price advertised is what I was charged. No unnecessary add-ons to bump up the price. A truly wonderful experience…….Thank You.

Came out with hair looking worse colour than I went in with. Very sad considering the price I paid too. The manager had to show me the colour using a torch because thats how difficult it was to see the colour. Should I walk around holding a torch to my head to see the slight hint of colour? What a fail. Stylist should cater for customers likes rather than what they think is "nice"

My daughter had her hair cut today at the Bedford branch.
They absolutely ruined her hair when she asked them to stop cutting the girl refused ..and said she was trying to rectify her mistake..
Even charged her £40 . She left in tears and not even the manager was sympathetic....avoid like the plague...

Made to feel like an after thought. Didn’t fully dry my hair, didn’t show me the back. Rushed service and not far off better salon prices.

Had my cut today by lindsy at the Manchester arndale shopping centre.. it was a wonderful experience lindsy is excellent at her job and I would highly recommend her as she made such a fantastic job of my bleached damaged hair i did at home.. and made it look a million times better.. it's certainly boosted my confidence.. The staff we're all very lovely and talkative which is so nice. I would highly recommend supercuts as I got a fantastic haircut at a great price you can't go wrong

Sadly worst haircut I ve had .Literally looks looks like it's being chewed , layers unlevel, fringe unlevel and literally no style .Very disappointed as used here before and been very happy ( different stylist ).Not surprising mind as it only took about 10mins and I felt like no care taken at all .At nearly £25 that's not a bad hourly rate .Sadly won t use again

Meadowhall- lady very rude £49.50 for a dry child’s cut to take off an inch- is she for real? So rude and unhelpful and presented as if we were a complete inconvenience and she just wanted to go home! Will never set foot in a Supercuts again!

I almost always got a really good cut at supercuts. But when the Pandemic struck, they started draping customers in a (non- negotiable) massive sheet of plastic so that they had an excuse to charge us more. Late in 2024, the plastic drape persists (and the excess charge). I have left Supercuts for good (after 20 years of custom) in protest and this unacceptable misuse of single-use plastics that are destroying our planet.

I was so shocked at how poor the customer service was. Staff were incredibly rude and so unprofessional. If you want your hair done then look elsewhere because they can’t do that very well either. So disappointed

Nottingham store
Wouldn't recommend at all, staff are really rude and have completely messed up my fringe.

Stratford Westfield, beware of additional charges that are added without knowledge and consent. I asked for a cut and shampoo, no blow-dry, and I was charged £39. then overheard another lady ask why it was more than she paid last time, the hairdresser said cause of the treatment. It turns out they had added a treatment onto my price (should have been £31) without telling me, I don't even recall a treatment being put on my hair when I had it washed, it was a super quick shampoo, so I was charged an additional £8 for nothing, which is super cheeky, very scammy, decent service otherwise, but I don't think I can trust them any longer. my regret was not asking for a breakdown, not thinking they would add on services without asking, I mean who does that!!

I went to Shepperd's Bush Supercuts. I asked for a dry cut mainly cutting the end of my hair. A man started cutting my hair and literally after 2 cuts he has finished. I asked if he would follow the V shape of my hair? No, he can't, he has to wash my hair. I had no time for this though. So I asked if he will cut the front of my hair. No, he has to wash my hair and of course I would pay more. Other hairdresser always can do this simple dry cut. I have paid and left. In the meantime, a potential customer has left when he heard this customer unfriendly conversation between me and the man who claims to be the hairdresser and when he saw the unprofessional service. AVOID this UNPROFESSIONAL store. Utterly rude, no customer service, no apology, no explanation or at least trying to please the customer. £21,95 has been paid for 2 minutes rubbish and I need to visit now a real hairdresser. This store DESERVES NO STAR!!!!!!! TERRIBLE 'service'!

I will just add the message I've sent to them.

EDIT at bottom

'Hi. Today my wife had her hair appt at the Yardley salon.
The last two occasions she visited were £69 December 2023 and £73 may 2024. These were after her Blue light card discount. Today she was charged initially over £100 and with the discount £93.
She asked why it was more and the manager stated that was the normal price. My wife said that was more than normal and the lady didn't know what to say.
I called up and she just kept repeating she was the new manager and that she must have been getting some other sort of discount before.
This isn't a good enough explanation, she wasn't made away of the cost or increase prior and was then forced to pay.
I work for the bank and if this isn't satisfactorily looked into, explained and justified i will be reporting it to the bank and requesting a charge back.
Please advise asap.
Regards, Marc

EDIT.. it appears looking at the price list they have charged for the root refresh but ALSO a cut even though the root refresh states it includes the cut and always has before.

Really pleased.

I attended over the weekend and had a lovely cut with Ella. I am always skeptical about getting my hair done as I know what I want but I’m comically terrible at describing it so often use pictures that best fit what I try and epically fail to explain. Thankfully Ella got the gist of where I wanted to go and gave me a ’ghost’ demonstration (for lack of better wording) to made sure I was happy and that we were both on the same wavelength before starting. It turned out just how I’d hoped and Ella even took some time to look at the condition of my hair before and after the wash, and recommended/advised me on some concerns I had with my hair and scalp with them being very dry, lifeless and damaged. I highly recommend!

Also to Pam, thank you as well. I popped in 2 days later, I had decided that my hair was a little too thick - Not at all Ella’s fault, I has seen my friends later that evening and really liked how it seemed to thin at the ends (we both have thick hair and lots of it) so I asked if there was anything that could be done, really grateful to her as this time I didn’t have a picture due to not wanting to change the actual cut/style. Thankfully she knew right away just want to do without taking from the hairstyle and I am absolutely in love again!

Thank you both so much, I really cannot recommend either Ella or Pam enough! Both excellent at what they do and really helpful!

Ilford Supercuts was the WORST experience ever, I've been getting my hair cut in so many places but never have I experienced the treatment I did today, Sonia made my whole experience just so uncomfortable from the start, she got shampoo in my eyes, her nails are so long they kept going in my eyes, she cut my fringe so bad that I went to rush and I promise the manager said go back and get a refund they have done it so bad, when I told Supercuts what they did, Sonia called me a liar, yet I still out of the goodness paid in FULL, I have a wedding tomorrow my hair can't be fixed.