Stratstone Bewertungen 30’551

excellent service all round

Really helpful..awesome customer service

Great brand ambassadors

Excellent service

Staff very attentive

The team at Stratsone Audi are polite, helpful and ensure they attend your every need. Nothing goes unnoticed and their communication is fantastic, keeping you updated throughout

Kirsty was very helpful. Service was fine as always

MOT was arranged for 23rd April,closest date they had when I contacted Audi in February,a courtesy car was also requested . When we arrived on said date,we were informed there was no courtesy car and that they had rang day before and left a voicemail.Audi did rung day before,actually at three minutes to six,3 minutes before they closed for the day,there was no voicemail.we asked what our options were they said take your car home and rebook,if we did that would there be a guarantee of a courtesy car ,no they said.Their manner considering our age(70s) and my limited mobility,which they knew about,was one of complete indifference.We asked to speak to a manager,she said there was nothing they could do,and we weren’t the first today,to be told there was nothing they could courtesy car,what a way to run a business.Anyhow we explained that our MOT was due 28th,of May,and it would be doubtful if an appointment could be arranged in time,why didn’t Audi offer to do that,seems as if they couldn’t be bothered,we persisted,said it was very unprofessional and uncaring to us their customers.Eventually they found a car for us and we returned in the afternoon to pick our car up.Customer Service zero,Communication zero,Customer Care zero.Audi Liverpool in our opinion has declined over the last 5 years,they are difficult to contact,when you ring you are connected to someone in different parts of the country,with your call being routinely dropped,they have stopped picking your carup from home,which was important to us given my limited mobility,they don’t even wash your car anymore,all in all a disappointing experience,and stress that neither my wife or I needed.

Excellent both keely and clair where great

Jack is amazing and professional and always takes the time to explain everything clearly . I return every year for my MOT . highly recommended and credit to the team 👍

Ciara is amazing at getting everything sorted! No stress

Extremely efficient, professional service from start to finish. A pleasure to deal with

Hi, I had the best experience at Mercedes Lakeside thanks to Shihad.

I told him my budget and the type of car I was looking for, and within just a few hours he came back to me with all the available options.

He answered all my questions and explained the different cars, specs, and features in a way that was really helpful, especially as I’m pretty clueless about cars!

Thanks again, Shihad — I absolutely love my new car.

Stright forward service, quick and easy booking.
Service advisor very polite and helpful. It was a 5***** experience.

The team at Chelmsford were very friendly and helpful my service advisor was especially great at explaining my service and mot results and my options before moving forward

Very poor communication from after sales department
and slow speed to respond

Friendly staff with attention to details and on time

Fnatastic service