Stratstone Bewertungen 30’551

Dan Marsh (services dept) was very helpful- 5 stars service.

The efficacy of the staff on arrival and the quality of work carried out.

Very accommodating on site. Polite and informative throughout the experience. Car fixed as explained. All round very good experience.

From sales team (Andrew Beach) to service staff )Lauren) all brilliant

They are treating people as individuals not just a job number

Everything was exactly what was promised. Recommend this garage to anybody with a Porsche.

From one Garage to Another it was a very good experiance. Thank you

Their customer service is an absolute joke. Honestly, I don't know how Audi allows this branch to be run like this (it looks like a lot of other people have had a similar experience).

I have a Q6 which is under a year old and has been experiencing electrical issues, so I booked it in with Amersham Audi to get this looked into. One day before the appointment, they called to say the courtesy car wasn't available, so I had to cancel and rebook. They said the next available appointment with a courtesy car was in 2 months' time, so I booked it.

Once again, a guy called Kevin called me the day before to confirm, but this time said there wasn't a courtesy car on the booking. I explained that I'd waited 2 months for this because it was the next available appointment with a courtesy car. Kevin apologised and blamed the previous service manager, who had now left the business. He said he would speak with his manager and call me first thing the following morning — he didn't.

Over the next 10 days, I called asking for Kevin 4 times — he ignored my calls and didn't call back. On day 11, I finally got hold of him and he apologised again. He then booked me in for another appointment 2 weeks later with a courtesy car.

On the morning of the appointment, I drove 20 minutes to Audi and decided to call on the way to confirm. Lo and behold, I got through to Kevin, who told me there had been an issue and the courtesy car wasn't available. Bear in mind I'd rearranged my work diary (I was due to be in London today), and once again they've completely messed me around without ANY notice.

Honestly, an absolutely shocking and incompetent level of service — avoid this garage at all costs.

When looking for our first BMW Jack was our sales rep at Derby Stratstone. He was very smart in a suit, courteous, polite and business like . He was very knowledgeable about the Cars we were looking at and made buying a car a really good experience. He also checked with us afterwards to see we were getting on with the car okay

The customer service rep (Arij) who took me through my purchasing was very clear, professional and knowledgeable in her field of work, though I wasn't happy with the delay of my vehicle delivery but she made sure I was compensated with a hamper from Mercedes which warm my heart.

well organised when you get through to the right department. The pointless waste of your time American front end to phoning in is not good. the on-line booking feature is almost a criminal waste of time, in that its hard to use then someone calls you up to say its not actually connected to the real servicing diary and start again! Even the date field in the box below is in a format that ordinary British people do not recognise - I've deducted one more star!

Very good at selling you a car. Service from that moment onward was non existent.
Original salesman didn't respond to follow up emails once he had his sale. Then contacted Mahmood who promised to look into my queries. Eventually found he had left with no handover. Then left a message for Sales Manager to call me. Never returned call so gave up.

Aziz was excellent, got car fast back.

Helpful staff

Lack of Communication
Not meeting deadlines
Not taking accountability
Poor customer service

Communication was excellent and the car delivered back to me in top condition. Customer service excellent as always

Poor customer service. Brand new Porsche Cayenne with engine misfire. Dealership principal was not replying to my emails.

They lie and for extended warranty the charged me when was for free fisrt dealership which takes payment fisrt pure customer care

I was very happy with the complete service experience