I used Square Health and Aviva Digital Care through the workplace benefits. The consultations with AVIVA GPs are easy to book even outside of the regular 9am-5pm (Mon-Fri) hours, which is really helpf... Mehr ansehen
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Das sagen Bewerter
I used square health and Aviva Digital Care through my workplace benefits. Finger prick blood test kit was sent quickly, clear instructions and when I sent it back, the results were fast and easy to i... Mehr ansehen
Unternehmen hat geantwortet
Quick response to organise blood sample with quick follow up appointment with gp. However, I was a bit surprised that a correction on date further confirmed by their email request, did not mean much.... Mehr ansehen
Unternehmen hat geantwortet
I had a video consultation with a physiotherapist who diagnosed Hip flexor tendonitis and sent me instructions for exercises which worked. It is now 2 months later and my hip continues to be fine. G... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Square Health was founded by the team behind the Doctors Chambers group of companies, and was set up to provide holistic medical, technological and claims-related solutions for insurers. The business is the result of over 20 years of experience within the healthcare sector. Our founders are doctors who also have a deep understanding of the complex requirements of the insurance industry. We have an established infrastructure; access to over 5,000 medical specialists across the UK, 200 staff spread across two UK offices and a software development team of over 100. Expanding on the clinical heritage of the group, Square Health offers an extensive range of medical services, including but not limited to: medical screening, 2nd opinion services, health MOTs, appointment booking services, virtual and face-to-face GP consultations, specialist referrals, physiotherapy sessions, counselling and dietician appointments— all of which can be arranged in short timescales and are supported via our bespoke cutting edge technology and software solutions.
Kontaktinformationen
Crown House, William Street, SL4 1AT, Windsor, Vereinigtes Königreich
- 0330 822 1776
- https://www.squarehealth.com/contact
- www.squarehealth.com
4.3
Hervorragend
454 Bewertungen
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Good health check services
I used square health and Aviva Digital Care through my workplace benefits. Finger prick blood test kit was sent quickly, clear instructions and when I sent it back, the results were fast and easy to interpret. I was given a video consultation as part of the process and given good advice by the GP who I spoke to. Flagged up an enzyme imbalance which is now being fully investigated. Great service.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Square Health
Hi Robert,
Thank you for sharing such a detailed review of your experience with Square Health and Aviva Digi Care through your workplace benefits.
It’s good to know that the finger prick blood test kit arrived promptly, the instructions were easy to follow and the results were returned in a way that helped you understand them.
We’re also pleased that the video consultation gave you the opportunity to talk things through with a GP and receive useful guidance on what the results meant. It’s especially important that the health check helped identify an enzyme imbalance, allowing this to be looked into further.
We’re glad the service gave you clear information and a practical next step.
Kind regards,
Square Health Team
Excellent service each time we've used…
Excellent service each time we've used Aviva. Instead of having to wait till Monday to even try to contact the GP we use we were on a course of antibiotics immediately.
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von Square Health
Hi David,
Thank you for leaving your review and sharing your experience of accessing the service through Aviva.
It’s good to know that the service has worked well each time you’ve used it, particularly when waiting until Monday to contact your usual GP would have delayed getting support.
We’re pleased the clinician was able to assess the concern and arrange the appropriate antibiotics without unnecessary delay, helping treatment start sooner when it was needed.
Kind regards,
Square Health Team
Fantastic service
Fantastic service, was seen quickly and consultant was brilliant
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Square Health
Hi Briony,
Thank you for leaving your review and sharing your experience with the service.
It’s good to know that you were able to be seen without a long wait and that the consultant gave you the support you needed during the appointment.
We’re pleased the service worked well for you.
Kind regards,
Square Health Team
Top service as ever definitely recommend
Top service as ever definitely recommend
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von Square Health
Hi Rebecca,
Thank you for leaving your review and for continuing to recommend the service.
It’s great to know that your experience has remained consistently positive whenever you’ve used Square Health. We’re pleased the service continues to meet your expectations and provide the support you need.
Kind regards,
Square Health Team
Got an appointment straight away
Got an appointment straight away, knowledgeable doctor and great appointment :)
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Square Health
Hi Connie,
Thank you for leaving your review and sharing your experience with the service.
It’s good to know that you were able to get an appointment without delay and speak with a doctor who could provide informed guidance during the consultation.
We’re pleased the appointment worked well for you and appreciate you sharing your feedback.
Kind regards,
Square Health Team
Excellent service
Excellent service. Very easy to book an appointment and your issue gets sorted quickly. Lovely GPs working there.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Square Health
Hi Abdulaziz,
Thank you for leaving your review and sharing your experience with the service.
It’s good to know that booking an appointment felt straightforward and that the GP was able to help resolve your issue without unnecessary delay.
We’re also pleased your comments reflect the care and approach of the doctors you’ve spoken with. Feeling well supported during a consultation matters, so it’s lovely to hear this came across.
Kind regards,
Square Health Team
My experience with the doctor via…
My experience with the doctor via remote was very helpful and would definitely recommend
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Square Health
Hi Bernadette,
Thank you for sharing your experience of using the remote GP service.
It’s good to know that the consultation gave you useful support and that speaking with the doctor remotely worked well for your needs.
We’re pleased you’d feel confident recommending the service to others.
Kind regards,
Square Health Team
I was able to get an appointment for same day
I was able to get an appointment for the same day, had a choice of male or female, and liked you can see info about them before you make your choice.i understand time restraint, In the appointment however the dr was constantly typing and speaking to me while typing, looking her own screen, it didnt feel very personable.the information in my referral was not all accurate or complete and i had to add firther details to my claim. I will double check things before the end of appointment when using next time.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Square Health
Hi Ash,
We're pleased that we were able to see you so swiftly and that you enjoyed the ability to choose which clinician you saw, however, we're sorry that you felt impersonal as the clinician was making notes while talking to you. We understand how this may come across, particularly if there was some information missing in your referral.
If you haven't done so already, please contact us and update us on what additional information is required and we will happily review the consultation with the clinician and update the details where necessary.
Kind regards,
Square Health Team
Great service
Great service. Very easy to book an appointment through the app on the same day & choose a GP of your choosing. Dr Alexander was very professional, kind and knowledgeable. Much quicker than a routine NHS appointment & can pick a clinician with an area of interest tailored to your problem.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Square Health
Good morning,
Thank you for leaving such a thoughtful review of your experience with the digital GP service.
It’s good to know that booking through the app felt straightforward and that you were able to arrange an appointment for the same day. Being able to select a GP whose background matches the concern you want to discuss can make the appointment feel much more relevant from the outset.
We’re also pleased that Dr Alexander gave you clear, considerate and well-informed support during the consultation. When access to a local appointment may take longer, it’s reassuring to hear that the service gave you a practical way to speak with a clinician sooner.
Kind regards,
Square Health Team
Unsafe Clinical IT Systems, Withheld Funds, and Deliberate Data Cover-Ups
If you are considering using Square Health (trading as Push Doctor Private), I strongly advise you to look elsewhere. This company operates with unsafe clinical systems and relies on hostile, coercive administrative tactics to cover up their fundamental failures in patient care.
On 31 July 2026, my booked medical consultation failed entirely due to a critical IT error on their platform. The GP could not assess me or view uploaded medical images. Rather than immediately issuing a refund for a service they legally failed to provide, Square Health chose to hold my funds hostage for 64 days (until my bank forced it). Their customer service agent (who refused to provide his full name) used coercive data harvesting as an artificial barrier, demanding I resubmit private data via email despite already verifying my identity on a recorded line. They even attempted to use my withheld money as leverage, explicitly demanding I cancel an active bank chargeback before they would release it.
The most disturbing element is their toxic corporate culture and blatant disregard for the law. When I submitted a legal Subject Access Request (SAR) to obtain the audio recordings and internal logs of this incident, their Group Data Protection Officer missed the strict statutory deadline—and admitted to it in writing. When they finally provided the data pack, it had been deliberately sanitised. They intentionally purged an inbound email I sent at 17:18 on 31 July, and they unlawfully concealed internal clinical notes where the GP explicitly stated they would email management regarding the IT fault. They actively weaponised privacy exemptions to shield their staff from accountability and construct a false narrative.
As a registered disabled patient, dealing with their gaslighting and deliberate concealment of records has caused severe emotional distress and directly exacerbated my severe health conditions.
A healthcare provider that weaponises data protection laws to protect its commercial interests and hide staff misconduct is structurally unsafe and lacks basic clinical governance.
Square Health is now formally under investigation by both the Information Commissioner’s Office (ICO) for multiple UK GDPR breaches and the Care Quality Commission (CQC) for severe safeguarding and clinical governance failures.
To Square Health Management: I explicitly told you not to reply to this review with a generic corporate apology, yet you have just done exactly that below. I have exhausted all internal dispute resolution avenues, culminating in your DPO’s final refusal to comply on 18 September 2026. You can explain your actions to the regulators.
FINAL UPDATE: 13 OCTOBER
Square Health just copy-pasted a generic corporate response below, falsely claiming they "contacted me directly to address my concerns." This is a complete PR fabrication.
Here is the reality of their "resolution":
1. The Cover-Up: They previously tried using Trustpilot's automated tools to shuffle this review to another domain to hide their accountability. I blocked this and retain all unredacted PDF evidence ready for Trustpilot's Trust & Safety team.
2. The Incompetence: Their Compliance Team admitted in writing that management approved my chargeback on 21 August, yet they spent September unlawfully harassing me to drop the dispute because their siloed departments "were not aware" of the approval.
3. The Forced Refund: They NEVER proactively refunded me. My bank (NatWest) had to forcefully extract my withheld funds on 3 October because Square Health completely defaulted on the bank's investigation.
4. The Legal Consequences: Getting my £49 back via a bank chargeback does not erase 64 days of harassment, fabricated data exemptions, and profound distress. Because your DPO and Compliance Team have provided undeniable written confessions of your UK GDPR breaches, I am now issuing a formal Letter Before Action to commence civil proceedings under Section 168 of the Data Protection Act 2018. Under this legislation, victims are entitled to financial compensation for "distress" caused by data law infringements. I look forward to holding you financially accountable in court.
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Square Health
Thank you for your review. We are sorry that you remain dissatisfied.
As advised in our reply to your other review, we do not accept the characterisation of the matters raised in your review. We take concerns about our service seriously (as well as our commercial and regulatory responsibilities) and seek to resolve them as best we can through the appropriate channels.
We will cooperate fully with our regulators (including the ICO and CQC) and provide information where required, in accordance with our legal, regulatory and confidentiality obligations.
To protect your confidentiality, we cannot comment further on your individual circumstances in a public forum so we have contacted you directly to address your concerns.
If you would like to pursue any outstanding issues, please get in touch with us.
Kind regards,
Square Health Team
I was happy with the service provided…
I was happy with the service provided and the consultant I spoke to. Empathetic, positive, a good listener and keen to share helpful tips and coping mechanisms for me to add to my routine. Thank you.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Square Health
Hi,
Thank you for sharing your experience and for leaving such thoughtful feedback.
It’s good to know that the consultant made you feel listened to and supported during the appointment. We’re also pleased that the conversation gave you practical tips and coping strategies you could add into your routine, as that kind of guidance can be really valuable beyond the consultation itself.
We’re glad the service and the support provided worked well for you.
Kind regards,
Square Health Team
So handy to have this service
So handy to have this service, saves my time, and provides the expertise I need.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Square Health
Hi Jane,
Thank you for leaving your review and sharing what the service has meant for you.
It’s good to know that having access to the Square Health service has helped save you time while still giving you the clinical guidance you needed. Being able to get the right support in a more convenient way can make a real difference when you’re trying to fit healthcare around everyday life.
We’re pleased the service has been useful for you.
Kind regards,
Square Health Team
This was an urgent call and they helped…
This was an urgent call and they helped quickly and decisively.
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Square Health
Good morning,
Thank you for leaving your review and sharing how the digital GP service helped during an urgent situation.
It’s good to know that you were able to access support quickly and that the doctor gave clear guidance when you needed a prompt decision on what to do next.
We’re pleased the service was there for you at the right time.
Kind regards,
Square Health Team
My experience is very fabulous
My experience is very fabulous. Same day appointment and same day doctor will give note is very helpful for every people who doing job .I recommend every person to use this service.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Square Health
Hi Manpreet,
Thank you for leaving your first Trustpilot review and sharing how Square Health's service worked for you.
It’s good to know that you were able to arrange an appointment on the same day and receive the doctor’s note you needed without having to wait. We understand how useful that can be when someone is working and needs timely support or documentation.
We’re pleased the service was helpful for you and appreciate your recommendation to others.
Kind regards,
Square Health Team
I'll be forever grateful to Mary....
My experience with Mary at Square Health was massively helpful. Mary was very supportive and intuitive. The difference in my mental health from the first session to the last, was huge. I now feel equipped to continue helping myself get through some tough times. I'm so glad I reached out and found Mary. I'll always be forever grateful
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Square Health
Hi Julie,
Thank you for leaving such a thoughtful review and sharing your experience with Mary.
It’s clear from your comments that the sessions made a real difference, from how you felt at the beginning through to the support and confidence you had by the end. We’re pleased Mary was able to give you the space, guidance and understanding you needed during a difficult period.
It’s especially good to know that you now feel better prepared to continue supporting yourself and managing things going forward. Taking that step to reach out isn’t always easy, so we’re glad the service helped you find the right support at the right time.
Kind regards,
Square Health Team
Doctor was very professional and I…
Doctor was very professional and I gained a lot from the service.
26. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Square Health
Hi Paula,
Thank you for leaving your review and sharing your experience with the digital GP service.
It’s good to know that the doctor handled your consultation in a clear and reassuring way and that you felt you took real value from the appointment.
We’re pleased the service gave you the support you needed.
Kind regards,
Square Health Team
Really helpful srrvice
I have this as part of my company’s private healthcare provision and it is such a great service, the ability to have a consultation on the same day usually within a few hours is so helpful, especially if you don’t feel up to leaving the house. The doctor I spoke to was friendly and dealt with the issue quickly and in an appropriate manner.
19. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Square Health
Hi Elizabeth,
Thank you for leaving your review and sharing how the digital GP service has supported you through your company healthcare provision.
It’s good to know that being able to speak with a doctor on the same day, often within a few hours, has made the service feel valuable, particularly when you’re not feeling well enough to leave home.
We’re also pleased that the doctor you spoke with made you feel at ease, addressed the issue without delay and gave guidance that was suitable for your needs.
Kind regards,
Square Health Team
The appointment was good but never…
The appointment was good but never received documentation that was discussed during appointment
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Square Health
Hi Matthew,
Thanks for your review.
The documentation suggested by the GP was contained within your prescription notes which you're able to access through the app at any time.
If you require any assistance, please don't hesitate to contact us.
Kind regards,
Square Health Team
Really good service
Booked time amd date, Doctor asked questions to understand the issue. He went above and beyond to ensure I got the treatment required
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Square Health
Hi Jason,
Thank you for leaving your review and sharing your experience with the digital GP service.
It’s good to know that arranging the appointment for a suitable date and time worked well and that the doctor took the time to ask the right questions so he could properly understand what was happening.
We’re especially pleased that he helped you access the treatment you needed and made sure the right next steps were put in place.
Kind regards,
Square Health Team
Fast and efficient
Fast and efficient, perfect consultation, thorough and took as long as was needed.
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Square Health
Good morning,
Thank you for leaving your review and sharing your experience with the digital GP service.
It’s good to know that you were able to get medical support without delay, while still feeling the consultation was given the right amount of time and attention.
We’re pleased the doctor took the time needed to understand your concern properly and provide the guidance you needed.
Kind regards,
Square Health Team
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