Sprintax Bewertungen 5'181

I was an international student and I used Sprintax for the first time. The system is easy to follow, very clear and when I needed support the team was readily available. Grace Sullivan has been really supportive and quite responsive throughout the whole process.

Sprintax failed to provide the service I paid for. They only send generic “wait, your case under review" messages. I do NOT recommend this service.

I worked with sprintax on my Swiss dividend withholding tax refund. It was easy and painless and inexpensive to get this refund, though the timelines are long (not sprintax's fault). They maintained great communication throughout.

Sprintax told me I owed $2000, and when I used TurboTax (with the same info) it transpired I was owed $3000.

Their incompetent platform nearly cost me $5000! Use someone else or double check the numbers they are giving you.

They are great to work with, very easy and always available for questions. Elaine is great to work with !

The agent was extremely helpful and professional. His instructions were clear, precise, and easy to follow, and he responded promptly throughout the process. Thanks to his efficiency, I was able to resolve my issue quickly.

Professionals, cooperative, prompt in response, clear in guidance, have knowledge if what they do, detailed spot on guidance. It was my first time with them and it was awesome.

Very helpful team, easy to navigate on the website.

I had the kind help of Yanita Kim, Maria Varsova and Alex. They were very patience and helped me navigate the software to be able to do my taxes. Thank you!

Using springtax makes doing taxes easy . I am very satisfied with their format so filing as well as the support provided

Ina Edwards once again provided me with first class service on my tax refund - she is always so responsive, friendly and knowledgeable and an absolute pleasure to deal with. Thanks Ina, for the excellent service.

Not designed for non residents who live overseas with US income such as rentals. It is intended for students or non residents with visas living in the US. The chat support is useless and frustrating. Also the interface is confusing, not user friendly and does not provide options unless you live in the US. Wound up using TaxAct which has an easy 1040NR and was an absolute dream by comparison.

The sprintax tax questionnaire is very good and facilitates the tax return process enormously. The sprintax customer support, however, is great. My questions were all answered quickly and thoroughly. I don't know much about this whole topic and found a lot of assistance here. My main sprintax advisor was Mark Valentine and I am a Fulbright IIE participant.

I used sprintax because it was covered for me. If this would not have been the case, I would not have used it. Possibly there are also many other good ressources to find answers regarding the tax return process. Furthermore, I think the whole process should be organized in an easier way. Here, political adjustments could be made.

They are amazingly irresponsible. I've submitted information for state tax return filing in April 4, but haven't got the form ready by April 15. They refused to refund. There is no explicit disclosure that state tax return will take 5 business day to prepare before you pay, and they even failed to deliver within "what they promised" 5 working days. I had to prepare for my state tax return by myself at the very last minute - which was extremely distressful. There customer service was also abnormally horrible. What they care is to make you up to payment, and that's all. Horrible, Horrible, Horrible service. I'll never use it again, and hope nobody goes through similar experience.

I was using Sprintax for the first time.

I got great support.

Really helpful at critical time.

Mark Valentine is the absolute best! He helped me fix my Sprintax issue incredibly fast and made the whole process so smooth. I really appreciate his amazing support! I've interacted with other agents, but this guy is the best by far.

Thank you very much for your guidance. It is very clear and easy to follow.

They are not able to support the number of requests they receive. I have been waiting for 4 days for my forms and the deadline is tomorrow and yet they won't tell me if they will or will not have it ready for me in time. They have no one you can talk to over the phone. If you can't support more than a certain number of people then don't take their money.