Sony UK Bewertungen 

I bought a pair of Sony XM6 headphones. The right speaker arm completely came out and the plastic washer broke when extending it. I contacted Sony, but they said I had to pay for the repair as it's physical damage.

The headphones never dropped, it just broke using them the way they're intended to be so the headphones must have been faulty to begin with.

I'll never buy another Sony product again as the customer service when thing go is pointless.

Sony Bravia TV bought on Black Friday 2025. TV not operated until our move on. 23rd January and shortly after failed to operate. Unit was termed to be replaced after major failure. After far too many calls to Sony CS who are in Egypt ! Too many broken promises of returned phone calls leaves us with no options but to contact the media and reveal the lies that Sony tell us. It seems impossible to reach senior parties and they NEVER return calls.

textWARNING FOR UK BUYERS: Sony Bravia 9 Lacks Freesat & TA-AN1000 Amp Standby Issue

1. SONY BRAVIA 9 TV TUNER LIMITATION:
Prospective UK buyers should be aware that the Sony Bravia 9 does NOT include licensed UK Freesat, despite having the physical satellite dish input (F-connector) on the back. While the TV complies with generic EU satellite requirements (DVB-S2), Sony has chosen not to pay for the official UK Freesat licence/EPG metadata.

This means if you plug in your satellite dish, you will get thousands of completely disorganized, un-numbered European channels and absolutely NO 7-day TV guide grid. To get a proper UK satellite TV experience, you are forced to buy a separate external Freesat box.

2. SONY TA-AN1000 AMPLIFIER STANDBY WARNING:
If you pair your TV with a Sony TA-AN1000 AV amplifier, be very careful with the settings. If you switch the amplifier off into standby but still want to use the HDMI Pass-Through feature to play your PlayStation or use other media boxes through the TV for about 12 hours a day, the amplifier's standby power consumption increases sixtyfold (from 0.5 Watts up to around 30 Watts). This wastes massive amounts of electricity and will add roughly £32 a year to your electricity bill just to leave the amp turned "off".

They keep forcing me to change my password and actively locking me out of my account.

Whenever I try to log into my account they claim I am putting in the wrong password when I am very much not.

Forcing me to jump through hoops to access a service I AM PAYING FOR, CANCEROUS SCUM

SCREW SONY

What you are doing to me is financial abuse. You are taking my money and trying your damn best to stop me from using a service I AM PAYING TO USE.

Screw you, I hope you all go broke and I hope your executives end up homeless.

Purchased a Sony Bravia 8 OLED directly from Sony and had it delivered on 17 June 2026. Within around a month the TV developed crackling and distorted audio across all sources, which later progressed to complete loss of sound. I carried out all troubleshooting requested by Sony, including software updates and sound resets, without success.

A repair case was opened, but communication has been very poor. I received a text message confirming an engineer appointment that did not take place, and was later told the appointment had been sent in error because parts were not available. At the time of writing I still do not have a repair date and the TV remains unusable.

The picture quality was excellent when it worked, but based on my experience with reliability and after-sales support I would not choose this television again.

Terrible experience with Sony. I bought a pair of in-ear headphones four months ago for £200. The earbud tips no longer provide noise cancelling, so I wanted to BUY replacement tips. After 45 minutes talking to an agent via chat and another 10 minutes on the phone, I'm no further forward and am unable to BUY the replacement part. This is terrible customer service and the last item I ever bought from Sony.

A sony sound bar purchased from Curry's just died 16 months after purchase and 14 months after first using. Curry's say it was not under warranty which is 12 months so we had to get a diagnosis at our cost and bring to them for consideration! Outrageous even after contacting CEOs who ignored my emails a representative replied on the X platform where I reached out to them. Eventually telling me the same nonsense as Curry's. The ignored the fact that under consumer rights law an electrucal item like a sound should reasonably be expected to last a lot longer that 18 months. My advice avoid Sony products they are crapand so are their customer service. They know people will not take out small claims proceedings as they cost more than some items.

Very disappointed with Sony’s after-sales support

I have always regarded Sony as a premium brand and expected a high standard of quality and customer service. Unfortunately, my experience with my Sony TV has been extremely disappointing.

After developing dead pixels and permanent screen burn/image retention, I contacted Sony for support. What disappointed me most was not simply the problems with the TV, but the way Sony handled the situation.

Rather than taking ownership of the issue and helping to find a satisfactory solution, I felt that Sony simply washed their hands of the matter, referring to their warranty terms and effectively leaving me to deal with the problem myself.

For a premium television from a well-known manufacturer, I expected much better after-sales support and a genuine effort to resolve the issue. The experience has seriously affected my confidence in Sony as a brand.

Overall, I am extremely disappointed with Sony. The quality and reputation of a brand are important, but how a company supports its customers when something goes wrong is equally important. Unfortunately, Sony fell well short of my expectations on this occasion.

I am writing this review to warn other UK consumers about Sony’s unacceptable administrative practices regarding taxation documentation.Following a recent Playstation digital transaction, I first attempted to request a VAT receipt from the chatbot, but this system is designed to refuse anyone from accessing it. Even though I am signed in, it says to sign in again, then says I cant be signed in. So instead I contacted customer support to request a standard, itemised VAT receipt showing the tax breakdown. I was explicitly told by a customer service agent (Case Reference: 54607161 - Michael) that Sony flatly refuses to provide a VAT receipt or invoice to consumers at all.
Sony Interactive Entertainment Network Europe Limited trades in the UK under VAT Registration Number GB760973993. They are collecting 20% VAT from UK consumers on every single digital purchase, yet they actively deny customers the basic right to transparent transaction documentation showing that tax breakdown.
This is an appalling approach to customer service and a total failure in corporate transparency. Because of their flat refusal to supply standard tax documentation, I have officially reported Sony to HMRC for tax compliance non-review and regulatory non-compliance.

Delivery - the web site promises 24 hr delivery. 48 hours later and DPD still do NOT even have it for delivery and, of course, Sony customer service has no clue about delivery issues.

Rubbish customer service
Had a problem with Sony Oled 55" TV bought late March this year .
Patching on black or dark scenes, films,series etc.
Contacted Sony early May over 60 days ago!
Got a case number
Told them the problem, they asked for pictures and videos
So,I sent them the evidence.
Oh can I do the latest software update
OK DONE
Can I now factory reset
OK DONE
Still the same problem.
OK now after 3 weeks of apologises, I've been advanced to our "Top technical team "
WOW
No more phone calls now E Mails.
I even had an independent local Sony TV man tell me it was a panel fault.
Can I now send more videos.
Crying out loud, it only 5 weeks since I sent the last ones.
Now I'm getting pxxxd off.
Back on the phone
"Ah I see this case has been going on for quite some time"
You bet
"Sorry sir someone will contact you in 2 working days"
"Promise"
"You have my word sir"
NOTHING
Went to where I bought TV ,frustrated, annoyed, and many other things.
They asked me for the first and last Emails
And bring the TV in later in the week.
Did that
They phoned Sony, gave my name and case number, and as its been over 60 days can we have an uplift number to exchange the TV
DONT GIVE UPLIFT NUMBERS ANYMORE.
Retailers said they are stringing me along.
Swapped my TV immediately, no questions.
"Would I like the same Sony Oled "
Do I have to ?
No"
So I got an LG, and very satisfied.
Now Sony Emails me wanting pics and videos again, I just ignore em....Irony.
Absolute pits of customer service,possibly the worst,not interested.
When Sony item is good they are great.
When it's poor they don't want to know.
That's me finished with them.

As long term Sony customers in Nov 2024 we purchased through Amazon a Bravia XR-55A95l.
The advertisement said it came with a 5 year warranty. Last week we received a message about a firmware update and how to install it. After following the instruction to download, it said it would install when we turned the tv off. We did this and returned 2 hours later to find a red light flashing indicating a fault. We followed all of Sony’s online instructions from soft reset to factory reset but with no luck. We assumed that we would be able to get support from Sony to get a repair but they said the tv was out of warranty. We explained that we had a 5 year warranty, but no, not according to Sony they said it was the responsibility of Amazon.
I’ve now found out that the 5 year warranty is only actuated when you re-register the promotional model to get the Promotional Warranty on a different webpage.
Why there isn’t a link on the original registration webpage, given you have to enter the same data, heaven knows.
Sony’s only response was to get a paid for repair.
We’ve had to buy a new tv so we’ll see how we get on.
But as others have said Sony we’re not helpful and having to purchase a new tv when this is only 20 months old is ridiculous.

Absolute disgrace! I’ve been a loyal Sony customer for nearly 40 years, buying over 25 of their high-end products, but this is a slap in the face.
Shifty managers tried to dump an order on me that I cancelled two months ago—a RGB TV and home-theatre system—instead of processing my new order that saved me £520 with a personal promo code and a free gift! I rejected the delivery, and now they’re openly lying in their responses, claiming I never cancelled it.

What’s going on, Sony? Out of stock so you resort to scamming your most loyal customers? Or have you just stopped giving a damn since TCL bought you out?

I bought a Sony Bravia TV and Soundbar. The soundbar developed a fault in the guarantee period. Sony sent me a questionnaire to fill out. I sent this back complete, they did not respond for 4 weeks, then just asked me for information I already provided. Thankfully the retailer replaced the faulty soundbar, so I did not need to rely on Sony. I really wander how these companies stay in business with such atrocious customer service.

I bought a Sony A95L expecting flagship quality and reliability. Instead, the sound failed after just two months of normal use. For a TV costing around £4,000, this is simply unacceptable.

Sony’s solution is to replace the motherboard, but needing a major hardware repair on such an expensive, virtually new TV does not inspire confidence in the product’s long-term reliability.

I’ve owned LG TVs for years without experiencing a failure like this, and I now regret not buying the latest LG instead. Based on my experience, it offered better value and reliability.

This has been a very disappointing experience and has significantly damaged my confidence in Sony as a premium brand. I won’t be purchasing another Sony TV.

spent 3 hours over the last two days unable to contact support with what should be an easily solvable issue

absolutely horrific support service

If I could give this Sony Bravia TV no stars I would the worse TV we have ever purchased.

Terrible service. Terrible company.

I'll never buy another Sony product again, ever.

Both myself and my partner have just bought the WH-1000XM6 headphones and are so impressed by the sound quality, and the noise cancellation. The headphones are so comfortable and are by far the best headphones I’ve had. I can’t recommend them enough, especially if you’re autistic and sensitive to loud environments. Sony have done a great job with creating these.

The reviews are all correct. I can not believe such a big brand name can get away with broad daylight scamming.

I purchased the wxm5 after my wxm4 headphones had 3 hinge breaks. Sure enough after not even 5 months the hinge completely snapped. I was in warranty and sent off a repair assuming this would be free. I was sent a £96 repair cost!! I bought the headphones for £150.

The part costs £20 on eBay. What an absolute joke of a company, I would be ashamed to work at Sony. Disgusting.