Sony UK Bewertungen 

Appalling customer service

Paid a fortune for headphone only for them to fail short version - Went through sending them back customer service repairs etc time consuming and really bad customer service . Eventually gave money toward
Buying a new pair. Had them no time at all and broke again same thing I’m sure it’s a inherit fault
Back to repairs customer service again same as before appalling customer care I am not surprised they have such a low rating on trust pilot . They simply do no care .

I always thought Sony was a big respected brand. They are Tin pot

Buy some one else.

I’ve not had headphones from Philips but when I had an issue with a product I bought they sorted it out straight away chalk and cheese with Sony

DONT BUY SONY.

Sony tv KE55A8 software often, does not show the full list of hd recordings so to get round this issue they tell you to restart the tv instead of sorting out the problem!
Also their guarantee is useless as they will not take responsibility for their defective product.

My name is Jason Horn, I'm now 60..
I worked for Sony at Bridgend for a short time, when I was young, 1984/85.
Whilst there I was subjected to bullying & I was mentally abused by one co-worker in particular.
This man harassed me at every given opportunity!!
He was a real bully..
It was whilst I was in the Auto Insert Department.
I was placed in the auto insert department because my parents had both died suddenly, at the same time & I was struggling at working on the line, I was 18 at the time.
My life was upside down, yet whilst there, I was forced inside a machine that crushed boxes & things unwanted - I was terrified!!!
I was crying & screaming, but because it was the night, nobody heard me.
When I was being manhandled & forced into the machine, I think I had a panic attack or something, not sure what it was, but it has never left me, in all these year's - I've just turned 60 & I was thinking about it again, when I thought I'd tell you (if I could find a way online to connect) what happened on that awful night-shift.
I was young & innocent back then. I was completely distraught after having lost both my parents so suddenly & the last thing I needed was to be forced into this machine!!
I was inside it for about a minute when it suddenly started up - the man that was the 'ring leader', I think his name was Mark, I can still see his face in my nightmares..he was laughing loud outside the crusher & taunting me about death. But then I heard someone shout, "it won't turn off"
I was stuck inside as the sides started moving in, towards me!!
I panicked and didn't know what to do - so I lit one of the boxes inside the crusher & that must have tripped a fire detector device or something, because it stopped crushing very quickly after that - but they still couldn't get me out, because the door wouldn't open - it must have been a safety mechanism or something??
I could hear the panic in their voices, I thought I was going to die!!!!!
I was trapped in there a good 30 minutes - when the door eventually opened, some of the men were looking extremely shocked & worried, when I stepped out & I could tell they'd been crying, in panic no doubt!!
After that, they sat me down & gave me coffee..none of them spoke a single word to me.
The coward who'd decided to put me in there, later threatened me with violence, if I said anything to management or anyone else, about what had happened & the rest of the men working there just looked on sheepishly, in shame.
After that, I didn't want to go back to work in that department - it was an awful time.
I was sacked from my job a few weeks later - Sony were really quite cruel to me then, looking back at it all now, it felt like nobody cared that I'd lost my parents & the way in which I was frog-marched out of the building & my locker was checked, made me feel like I was a criminal??
The experience altered my life for the worse & I've suffered with PTSD ever since & I still have nightmares of being trapped inside the crusher.
Back then I was scared & vulnerable, but I'm not now & so I thought I'd tell Sony about this awful life changing event that took place in early 1985 at Sony (UK)Bridgend Plant.
*Just thought you should know how much hatred & abuse really went on at your plant in Bridgend in the 80's!

Update on headphones WH1000XM4. Second pair fails within 8 months. Refuses to charge. Retailer sent them to Sony. Sony returned with EXACTLY the same excuse/reason for failure as the first pair. Water damage. How convenient that this is the only reason to disqualify their warranty! The item has NEVER been anywhere near water, condensation, damp..,anything! They 'offer' to SELL ME a new pair at about £30 off!! The headphones are over £200!! I WILL NEVER TOUCH ANYTHING BY SONY EVER AGAIN

Had an issue with my headsphones (WH-1000XM6) where the right cup was producing no audio and the touch panel wasn't working correctly.

Called the number and filled out the form online, sent off to the repair centre in Pencoed. all repaired and turned round within a week. everyone I spoke to on the phone was really helpful and the process was pretty painless (apart from the web repair form being a bit of a faff).

Was concerned when Currys fobbed me off but really pleased with the service from Sony. will continue to buy sony kit

Brought a sony bravia mark 2 bout 8 months ago 65 inch 2 half grand and it's under warranty my autistic son throw something at the tv a little teddy with button eyes he didn't mean to and it cracked the screen I said to myself must of bean a fuilty screen or something and I rang sony they said nope you damage it were not fixing for free I explained that it's 8 months old a little teddy broke it and they don't care for a expensive tv like that they should give us maybe 2 screen replacement or something we'll sony has lost a long long customer dont care about people only yourself i understand if it's a cheap tv but nearly 3000 grand and you won't fix it

Excellent headphones, frustrating registration process.

The WH-1000XM6 headphones themselves are fantastic — great sound, top-tier noise cancelling, and very easy to set up. However, registering the product was surprisingly difficult.

The website form didn’t work properly on either mobile or desktop, with unresponsive fields and unclear instructions. I had to contact support to find out that the form requires the model number and part of the serial number, which wasn’t explained at all.

Overall, brilliant product, but the registration experience really lets it down.

(and then I've been buying Sony products since the 80s)

Your age verification portal says:

Option 1 face scan
''⚠ The connection to the server timed out.''

Option 2 ID scan
''⚠ The connection to the server timed out.''

Option 3 phone verification
''⚠ The connection to the server timed out''

3 options, send phone verification request, or scan some ID, or scan your face. I tried all of it dozens of times in the past couple of weeks. Here's my verification:

I have been a Playstation customer since day one, with a PS1 Japanese import even before PS consoles were available in UK/Europe. That's 30+ years woth of custom and thousands spent.

Sony Playstation told me that if I cannot verify my age, they will remove my access to online chat, and online voice chat. That's an absolute deal breaker.

Just spent 2 weeks trying to reach out, emailed, phoned up, wasted my time and energy.

The way things are currently going, and noticing your 180 turnaround on DRM policy, I won't be here for Playstation 6. Why should I spend money on something I'm not allowed to use (as if I was a child supervised by Sony nanny and the answer became no)

Action, reaction: just bought a new 4KTV, except this time I avoided getting a Sony Bravia.

Used to really love the brand, but if customer service fobs me off insinuating that it's a me problem, instead I have the option to demonstrate that I can solve the problem by removing the machine causing the problem.

bought an apparently state of the art camera from sony - 48hrs to charge so contacted them was told 24hrs chased for 3 weeks to get the person dealing with it went off sick so someone else was urgently dealing with it - a month later they cant find the serial number and sent me a quote for repairs - on a brand new camera that never worked. incompetence, joke, rip off, avoid.. list continues

Worst support system of any company, no humans exist. No point in elaborating, just know you’re up shits creek if anything goes wrong.

Sony's customer support is just about the worst I've ever had. My Sony TV suddenly begin to turn off and on for no apparent reason. I factory reset the TV and not have it auto install update, in the event it's a software update issue. After failing to make progress, I called support. After searching for model No and serial number, support had me factory reset the Tele. After which the CS advised for me to contact the nearest hardware support at my expense. Furthermore, if they don't find there to be a hardware issue, the product is faulty... That's it. Nothing more. No replacement of the product, no check if there's a software issue, no checking if there's some kind of bug or anything else. Their CS technician is rubbish. Sony is Rubbish and I would never again buy a Sony product if I can prevent. In fact, they don't even deserve the 1 star. Be warned. Buy Sony at your own risk.

Bought premium xm5 earbuds which had, zero ANC. also zero ambient sound. Waste of £170 and had to be returned wasting my time.

New 55” Bravia stopped working. Sony didn’t bother replying back when I raised this.
Best avoid this brand

Sick and tired of the way the world works while these big multi billion dollar companies get richer Sony is scamming customers for years no one does anything they on purpose make their ps5 controllers only last less then a year or just over year before they get stick drift so u can keep pumping money into their money bank my ps3 controllers never got stick drift i only replaced one controller while I had ps4 but ps5 I’ve had to replace about 4 in about 4 years !im not only one google it their is technology out their like magnets instead of springs that exist but sony dont want that they want u to to keep spending 60 pounds every year so mr ceo can get hundreds of thousands of bonuses

Order DK00006038 Case-ID: 28846270

Short summary:

SONY promises on March 16th to send a headset for free based on the purchase of 2 Xperia1 VIIs, BUT then SONY breaks and walks away from this promise on the 25th.

What a scam!

So follows correspondence of 10 emails:

SONY instead offers a discount per headset of DKK 325 below what I, and everyone else, can achieve with a package purchase on Sony Store.

If SONY respectfully, responsibly and fairly returns to the mutually agreed agreement of the 16th, to "send a free headset with 2 x 50 = 100% combined discount", I will feel like an ambassador customer again and delete this review or change it s lot.

Background:

CASE ID: 28846270 of 2026-03-16:

We have bought many of SONY's mobiles and have often received a free headset. Most recently we have bought 2 flagship phones that qualify for a bundle discount of 3449 DKK, but do not need 2 headsets, at most 1, but we would like to keep the 'earned discount'.

SONY's customer support specialist promised in a friendly phone conversation that 1 pc. headset WH1000XM6 (Platinum Silver) was in stock and would be sent to me free of charge to the same address as the order DK00006038 for 2 pcs. Flagship mobile Xperia1 VII

The headset would be shipped via SONY's marketing function within 48 hours, as a specially agreed variant of the qualifying purchase of DKK 22,400 and as a specially agreed "package discount" of 2 x 50% = 100%.

During the phone conversation, steps in the agreement was confirmed several times with a senior employee, while the call was paused, stock checked and freight details agreed.

I now just had to wait some days, and the headset would appear in my mailbox.
BUT It did not arrive even after 8 days.

It is therefore customer "fraud" when I am informed on the 25th that SONY is in the most unreasonable way breaking and running away from a clear agreement.

SONY writes on my request, the free headset is not to be sent anyway ... !
I am missing wordings for this SONY.

The next scam is a correspondence of 10 emails next 10 days, where SONY offers various vouchers of much less value than the qualified 2 x 1724 DKK and ignores that I need the discount on 1 and not 2 headsets.

Furthermore, during the period of correspondence, SONY lowers the market price of the WH1000XM6 on-ear headset from 3449 DKK to 2799 DKK.

So the order now in principle qualifies for 2 package discounts far above the current recently reduced market price.

Even that fact is ignored by SONY, despite several emails about it.

Instead of offering a discount voucher on the new market prices and discount packages, 2 x 1399 = 2799 DKK, SONY ultimately offers 1 discount voucher of 1074 DKK!!! that gives a discount 325 DKK below what everyone else can get.

Alternatively, we could better return the 2 phones and buy them again and be entitled to 2 x 1399 DKK discount.

SONY is again trying to cheat the customer who bought for 22400 kr.

SONY, wake up and keep your promise, rather send a headset for free as originally promised, keep your word, and do it ASAP.

PS:
In Denmark you can only buy Xperia1 VII in Sony Store, non shops, and customer service is in UK in english only.

Sony are the VERY best in electronics they CARE
I have bought Sony since the 1970s kl have never been let down
I purchased a bravia 9 75cm TV this is mini led with fantastic brightness l don't see very well so this is a super bonus for me l was a calibrator for tvs Sony gives you the advanced temperature menu option NO OTHER COMPANY OFFERS THIS l can set up perfect temperature(youst to be called greyscale tracking) to illuminant D dazzling picture quality the bravia 9 picture goes WOW
I bought another bravia 9 for bedroom
Sony's XR picture engine looks at everything like the human eye does you get films as the director wanted unlike other companies mini LEDs TV Sony has a propper heatsink as the mini LEDs get very hot other companies DONT DO THIS SOME use low rate capacitors no proper heatsink and pictures deteriorated over time leading to mother board failures
I bought two bravia cinema 6 Dolby Atmos surround systems they are WOW a subwoofer large soundbar two satellite rear firing speakers it's amazing you not only seen the best picture but are imursed in Dolby Atmos sound
The XR engine tries to take everything even old black and white movies (l like watching ) to 4k standard it's REALLY does it the sound explosions rock your room blue ray dvds come alive SEE IT HEAR IT YOUL BE BLOWN AWAY
Sony really care with staff to help you in setup etc they have a dedicated disability app for people too
SONYS LAST I HAD OLD 65cm curved TV with Bluetooth special subwoofer 10+years old l set up perfectly gave to friends also 9 years old bravia 75 CM best then TV again l set it up gave to best friends there blown away too

I’ve always considered Sony a premium brand, but my experience with the WF‑1000XM4 earphones and Sony’s repair service has completely destroyed that impression.

My £200 WF‑1000XM4 earbuds lasted just 2.5 years before both batteries suddenly failed, a widely‑reported issue with this model. These aren’t “well‑worn” or mistreated earphones; they went from working perfectly to lasting 30 minutes per charge overnight.

When I sent them to Sony for inspection, the diagnosis was exactly what thousands of other customers have documented: both batteries had completely failed. Sony’s answer? A repair quote of £144, later reduced to £120, more than the cost of buying a new pair. That alone is insulting.

But what truly shocked me was the total lack of goodwill or accountability from Sony.

Despite this being a known, widespread failure and despite the device clearly not meeting any reasonable expectation of durability for a premium product:

- Sony refused to offer a free repair
- Refused to acknowledge the well‑documented battery issue
- Refused to provide any meaningful support
- And after escalating the case, repeated the same “out of warranty = not our problem” line
It took Amazon, not Sony, to provide any support at all, and even they were surprised by Sony’s stance.

To add insult to injury, Sony took days to reply to basic emails, gave contradictory information, and provided no sense that they care about customers who purchase their so‑called “flagship” audio products.
In the end, I requested my earphones back unrepaired. Sony confirmed they would waive fees, something they should never have tried to charge in the first place, given the nature of the fault.

I will never purchase another Sony audio product again.

The WF‑1000XM4 is plagued with battery issues, Sony knows it, and their support process shows zero interest in standing behind their products or treating loyal customers fairly.

If you’re considering buying Sony earphones:

Save yourself the money, frustration, and wasted time. Buy from a brand that actually stands behind their products.

Review:
I am extremely disappointed with the service from Sony UK. I purchased a product directly from their online store, and it has developed a fault after only 11 months of use. Despite the product still being under warranty and protected by the UK Consumer Rights Act, Sony has been incredibly difficult to deal with.
After multiple escalations, their "senior team" has refused a replacement or refund, insisting that a repair is the only option. I sent a formal response on February 25th to resolve this, and nearly a month later,

Finally resolved today , new bravia fitted thank you
Brilliant 👍

Wow. Didn't know customer service could be this bad

I'm never buying Sony again. There's a gap in non-warranty service along the central South coast. I called Sony for help and they pointed me to their official service network but when I called the two recommended agents they both said they do not cover my postcode. My HT-A9M2 surround sound is now heading for the bin as I can't get it repaired without driving hundreds of miles. Shame on you Sony for becoming so useless. All glossy advertising but no aftersales service anymore.